4.4 (703)
816 Washington St, Middletown, CT 06457
(860) 343-0229
stores.petco.com
Service options
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Olusia Zu
2024-03
been going to this Petco for 20 years, specifically for fish and birds. Overall watching the store expand/improve over the years is lovely but seeing the care improve for all the pets housed here over the past few years is incredible. all birds were going crazy for fresh veggies, wooden chews, and foraging toys. and lots of healthier brands making their way onto the shelves.
Aciela
2024-04
Some of the people there help you find what you need and they're very nice. Went there to look for either a gecko or bearded dragon. Get all my crickets and bugs there for my bearded dragon.
JR's Pocket
2023-10
I went to buy a OTC med for my dog. I found an empty shelf with a sign, but it wasn't clear exactly what product was supposed to be there. The sign did not direct me to the cashier. However I asked the cashier and showed me it was locked up behind the counter. After a little searching they came up with exactly what I was looking for. It cost about as much as I expected it to. Large store, some of the staff was helpful while others who were busy completely ignored me. I would have to assume that a pet shop employee is there more for the animals than the human customers. Close enough that I will go back if needed. Bonus, my daughter already had a Petco store account setup, just entered her phone number. Hopefully the benefits will pay off for her
nancy faitsch
2024-04
Was able to find what I needed at a good price and the store personnel were very helpful.
Dave ajaski
2024-04
They gave me a VET discount and the birds seem to love the seed so I'm good
Aurora Raboin
2019-05
Love that I can bring my puppy here as a special treat, it is nice to have a puppy welcome place. Such a large variety of options and treats. Love looking at all the cute little animals too while were there. Nice that they offer grooming too, in case when we want to get his nails clipped.
Mary Nielsen
2024-02
The employees were very helpful locating the products that I neededA very upbeat staff and a nice discount.
LV
2024-01
Ridiculous ordered food and treats for my dog and the food was expired And treats never came because According to the manager he stated that his store does not carry that type of brand of treats I told him it was on the website he brushed me off n just said he can give me store credit proceeds to hang up the phone instead of me getting a refund or my order tried to talk about what can resolve this problem store manager was extremely rude to me and my wife n didn’t really care about it nor seen any issue but thanks at least I know not to shop with you guys again
Tremesia Neave Barbour
2024-02
Provides great services for pets and helps owners care better for their pets. Thank you for always being there ♥️
Michelle Sch
2019-05
I made an emergency stop on my way home from vacation. All I had was a picture of what was happening with my dog and the vet was closed. The 2 associates on duty gave me different options and opinions and pointed me to what I should get and do. All within 5 minutes. Did as they said without emergency visit to the vet..Vet said they may have saved my dog's life! Thank you Petco!
Luis Hernandez
2023-11
I went today to groom my seven-year-old golden retriever and Hannah a true professional did a fantastic job! I highly recommend it! 👍🏻👍🏻
M McGehee
2019-05
My Zoë loves Hannah. She is the sweetest and it shows how much she really loves dogs.. Hint Hint the paw print tattoo kinda snitched on her. When you get a chance stop by and say hello. I bet you will get a smile.Great service and pretty talented with the grooms, too.
Nevaeh
2024-02
I love all the animals and the people there that work there are super nice!
Carmen Lauray
2023-12
Love this place. Great customer service and a wide variety of pet supplies
Malcolm Hafford
2023-06
Spent way too much as usual. Always have the bully sticks my girl has to have. 25 for 2, and each lasts exactly 4 minutes. Oh well still a great place to shop when you need multiple item types
Tova Haley
2023-12
They always have what we are looking for, the store is kept clean, and the staff is very friendly and helpful.*update*We recently adopted a puppy and the Middletown Petco is her favorite place to go. She loves the entire staff, but is always especially happy to see Jill and Mike. Jill has been absolutely phenomenal with training our puppy and giving us tips and tricks to get the stubborn puppy to do what she needs to do. We actually have 2 Petcos and multiple other pet stores closer to where we love but will always go a little further for the staff in Middletown.
Charles Delosier
2024-04
For the past couple of visits the Petco in Middletown has provided excellent service, including vaccinations, assisting with setup of a 10 gal aquarium supplies and fish. Thanks to a great front end and dept help!
Kevin Adams (Kevin the dog Guy)
2021-05
Vetco was our choice because of the ease of service. Completely enjoyed ourselves when we got Roxy Nicole vaccinations updated.
Robert Hull
2023-08
Petco themselves seems competent enough and helpful! Beware of same day delivery though! The third party delivery drivers have failed to bring the correct order multiple times (i.e. dropped off somebody else’s order, missing items etc) and getting the correct order redelivered is a HEADACHE! Using this service when I’m sick or laid up would be great but not worth the trouble. Especially upset when purchased a xl bag of high quality dog food and received a 6lb bag of purina. All down to incompetent delivery drivers.
Scott Warner (Scottiewaffles)
2023-05
I have gone to this location several times and all of the employees at the Middletown location are always super helpful. Our dog (Shamus) has his nails clipped there and Julie is always great with him and does a fantastic job. We also took him for training classes with Jill and she is equally great and knowledgeable. I highly recommend this store.
Charles Silvey
2017-05
Store has recently moved next to the Big Lots store. It is still in the same shopping center as it used to be but in a different store with a different layout. The store is well stocked with friendly staff, but the registers are located in the front right of the store, and are hard to find.
Stephen Vasseur
2023-11
I love petco, they have everything you need for your pet, it's fairly inexpensive...If you have any Questions about your pet they can answerAny questions you might have about your pet & the products you buy for your pet/pets...
Trey Wesson
2023-08
Found half of what I needed. Their shelves were pretty scarce in the section I was in. Employees were nice. The men's bathroom was beyond gross.
Barbara E. Coyle
2023-11
Petco had exactly what I needed. Courteous and knowledgeable employees. Clean and friendly environment.
Kenneth Lister
2023-06
Really great place to shop. We are very happy with the Petco Store in Middletown. The personnel are so happy and helpful. Oscar helped us find everything that we needed for our new puppy. Katrina, at the register could not have been happier or friendlier. Thank You Petco.
Jenna La Fontaine
2023-05
We travel about 45 minutes to take dog classes at this petco. There are a lot of closer options to us, but Jill, the trainer is great.We are doing level 2 classes for an adult dog. The trainer works with us where we are and knows to stop when my pooch has reached her limit.
Janet Moore
2024-04
Helpful phenomenal customer service
Jennifer Rau
2024-01
Didn't have an item I needed. No shipment apparently.
sabrina parent
2023-11
I love the products and if ever issue they have always fixed it.
A J Bear
2023-05
Don't use this location for vetco. Their services are atrocious. The first time I schedule an appointment I arrived early and waited in life for 50 minutes and not get seen. The second time they canceled my appointment the day of hours before. Incompetent and unprofessional and a massive waste of your time.
Monday | 9 AM-8 PM |
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Tuesday | 9 AM-8 PM |
Wednesday | 9 AM-8 PM |
Thursday | 9 AM-8 PM |
Friday | 9 AM-8 PM |
Saturday | 9 AM-8 PM |
Sunday | 10 AM-7 PM |
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