PetSmart

Varun Sureshkumar

2024-04

Dear PetSmart team, I wanted to take a moment to express my utmost gratitude and appreciation for the exceptional grooming service provided to my precious 4-month-old puppy at your facility. From the moment we walked in, we were greeted with warmth and professionalism, setting the tone for an outstanding experience. They truly exceeded all expectations. Not only did they demonstrate a deep understanding of canine grooming techniques, but they also displayed an incredible level of patience, care, and attention to detail throughout the entire process.My puppy can be quite squirmy, but they handled him with such gentleness and expertise, making him feel comfortable and at ease. The end result was nothing short of spectacular. My puppy emerged from the grooming session looking absolutely adorable, with a coat that was impeccably groomed, nails perfectly trimmed, and a smile on his face that spoke volumes about the positive experience he had. I am truly grateful for the level of dedication and professionalism displayed by the entire PetSmart grooming team. It's clear that they are passionate about what they do, and their commitment to excellence shines through in every aspect of their work.Thank you, PetSmart, for providing such top-notch grooming services, and thank you for going above and beyond to ensure that my puppy looked and felt his best. We can't wait to visit again soon.

Shannon Cuddy

2024-04

Everyone is always nice at the registers. When the line backs up the cashier always calls for back up which arrives quickly. They offer cats for adoption through rescues and have dog training classes as well.

Brittney

2024-01

I’m very conflicted about my review. My first experience in the store and some of the associates were rude and not very helpful at all, but two of the associates were fantastic! (Ugh, I wish I got their names) I’ll go back and update the post later.)) Can truly say one of the women provided the best customer service experience I’ve had in a very long time. After the first associate rudely dismissed me she quickly came over to help, and instantly found the item I was looking for (in a sea of tiny cat food cans). I then walked around the store looking for a dog toy, couldn’t find it, asked 2 associates, one literally brushed me off because she was on her way somewhere and the other just wasn’t interested in helping, just pointed me in the right direction. I searched again with no luck, then I spot (the amazing associate) showed her the picture of the toy, and again, she instantly found the item. Very impressive considering the item looks nothing like the picture you in person and was all of 2 inches. I also want to acknowledge the girl at checkout, she was great, very patient! I had 109 cans of food!

KDot

2023-12

Alexia is super smart and devoted! I always love coming to this location. They helped with my daughter’s first hamster it’s been great ever since. Thank you for taking the time to educate me on Beta fish! Continuing being awesome! They’re lucky to have to have you!

Amanda Lue

2023-05

I came into the store just to look around. I have a few snakes myself so I went to look at what they had for snakes. Unfortunately, this little guy is going to die because of the lack of care this company/location gives to their reptiles. I am appalled. I will never purchase an animal from this company. Do better. Take better care of your animals.

Alicia Stanley

2023-05

We had a great experience here purchasing a new reptile. The staff were pretty busy but did a great job helping us and juggling other customers at the same time. We were able to get everything we needed here plus it was at least $30 cheaper on a few large priced items. We ended up leaving another pet store to come here because they not only didn't have much available on the shelf for accessories but they also didn't have many staff available to help. I'm really glad we ended up here it worked out better then expected

Preston Feragne

2024-02

If I could give this place zero stars I would the minute I said axolotl in my fish tank the young lady told me she would not sell me fish. After bagging them. I asked her the reason and she told me because you’re axolotl will eat the fish and directed me over to the bloodworms like it was my first rodeo. Having an axolotl I feed my axolotl live shrimp and fish. She became very defensive about it. I’ll be taking my business elsewhere as I’ve always hated petsmart to begin with also after the fact I stated you have dead fish on filters in all these tanks will it hurt my axolotl because of bacteria. I’ll take my business back to animal city they have a better Selection. And fish are a lot more Healthier.

Kara Adams

2023-05

My first negative experience was about a year ago at this petsmart location. My cats prescription food was out of stock on chewy, and according to petsmarts website, they had it in stock at this store. So I bought it for pickup. When I got there I was told they had to order it first and then they would let me know when it would arrive at the store and it should take at most 5 days.That isn’t what the website said but alright mistakes happen. Five days pass I still haven’t heard from them. I call and they say they still haven’t received it and there’s no estimate on when it will arrive. It took almost two weeks to come in.Just went there to buy some fresh cat grass, my cat loved it. Less than 48 hours later I discover when I take it out of the pot it is covered in mold near the soil. I was pretty upset because that could’ve made my cat very sick. Makes me wonder how many pots of cat grass they sell with mold in it and how many peoples cats are ingesting it.Unless you plan on adopting an animal here who needs a loving home, don’t get supplies here. Petco is a better option.

Polly Edwards

2024-01

A small store but packed with all the essentials. Very friendly staff pointing me in the right direction. Quick check out process despite a lot of people.

Stephanie Kat

2024-03

Great selection of products and services. Banfield veterinarian right inside! It's a tad pricy, and it's hard to find associates for assistance, but overall, a good shopping experience!

K Espinal

2020-05

I come to The grooming center here. Shannon is awesome with my dogs and always listens to what I want for my dogs. She doesn't necessarily follow the book on what they're supposed to look like, but more so meets my expectations.I love coming here and my dogs are comfortable with her even though one of them is a little unruly sometimes. They're always done in a timely mannerand relatively quickly compared to other places I've gone. The prices are not bad.The customer service at the front counter is always overcrowded though and it seems like a manager is always hiding.Seems like the groomers are very different from the cashiers upfront and they work very separately. Might make things smoother during checkout if they worked as one unit.

Ms. Varnado

2023-09

I saw this kitten and fell in love at 1st sight. I wanted to pet her and see how the interaction would be and was brushed off by the volunteer. I was ready to pay the adoption fee right then and there, but oh well I guess they didn't want my money. So disappointing 😞 Petsmart wasn't responsible for this in any way.

Amanda Pompa

2023-11

It was very clean and all of the pets were behaved well. It was so easy to buy a hamster.

Julianna DeCaprio

2023-12

They need someone new bagging the crickets. I don’t know what the problem is but charging people for 100 crickets when there’s clearly maybe 50 in the bag is insane! Send your workers to school so they can learn how to count!

Kaite Skipper

2023-10

Miranda is the absolute BEST associate at this location!! She is always so friendly and willing to help. She has helped me on many occasions with crickets or fish questions and always greets me with a smile and asks how I am!! Overall, I like the manchester PetSmart over any other location in the area.

Marilyn

2023-12

Whoever is bagging the crickets clearly can’t count. I sent my son to get 50 crickets, he came home with maybe 20. He was charged for 50 and the lady told him there is 50 crickets in the bag. Her glasses must be broke because I don’t see the other 30 crickets in this bag.

Nicole Huszar

2023-06

We took my gentle chocolate lab to the grooming service this past weekend. A 43.00 bath turned into an additional extra 15.00. She is not a big fan of getting her nails done but we have never had an issue at the vet or any other service. She didn’t even smell like she got a bath. Definitely will not be returning and they sent her home with one paw done and hair coming off of her. When I google the up charge it said behavioral issues. My dog is very gentle and just flinches with her nails. Beyond disappointed in this location and the staff how they treated my dog. I understand the weekend is busy but my appointment turned into 4 hours.

Keyshla Rodriguez

2022-05

I’m so happy with Chris service !!! Every time I ask him exactly what I want for my baby he never disappointed me thank you Chris for your amazing job with my Shih Tzu!!!

Carrie Gray

2019-05

The groomer here is fantastic! They made me and my dog feel welcome and comfortable. Even my normally skittish dog let the nice woman there brush his teeth!Thank you!!

Nicole Paradise

2023-10

I was charged extra at the groomers the pat two visits without my consent to the additional services & charges they added. I asked the groomer Bee specifically if the fall special for $25 was an additional cost to the bath & brush base cost of $32 or if it was $25 total. Bee told me it was $32 total so we agreed & at pickup Bee says she had to charge me a little more because they ran out of coupon books for the fall special (worth $200) but told me she did the nail grind, etc. for $26 more. I said I specifically asked you how much it would be for the fall package so the additional $26 for the deluxe package is a LOT more than I planned to pay. My total cost was $62.68 with taxes! I mentioned to Bee when I first came in that I would pay the $15 extra for the nail grind if she thought my dog needed it & she said not to worry because it was included in the fall package that we agreed would cost $32. That package was also supposed to come with $200 worth of coupons & since she said they ran out of the coupon books I asked her if she could ask someone like a manager about getting me one when they do come back in stock so I could at least get the entire fall special I paid for. She said yes & sorry but walked by thanksgiving manager Mercedes who was also outside the salon without saying anything. I doubt she asked or even mentioned her major mistake probably because she didn’t want to get in trouble because I haven’t heard from anyone. When Bee apologized I said you should have called me when you realized your mistake before performing additional services that I did not agree to. She again mentioned that she needed to ring it up as deluxe to do the nail grind and other additional services she listed off as if that was the only option. But I could have just paid $15 more for the nail grind on top of the base brush & bath cost of $32 and saved $11 plus taxes, but Bee just took it upon herself to perform services & charge me for the deluxe package for $26 (not the fall special for $25) that I did not ask for or consent to! So then today I take my Great Dane 6 month old puppy to get groomed and this is a reschedule from Monday because a groomer had covid so now Al (Alonna) is my dog’s groomer & I tell her that I’m interested in upgrading my base package of bath & brush which was $27 for a puppy bath last time I came in only a few months ago on May 15th but the base cost was increased to $39 today without warning, even though he’s only a six month old puppy. She gives me her sales pitch on the deluxe package versus the luxury package which she says are both her favorite (and this is what leads me to believe management has these girls pushing sales). So I tell her I don’t need the top luxury package & that the elDeluxe will be fine since it includes mail grind. Again it’s usually only $15 to add a nail grind but I wanted my puppy to smell good too so I wanted better shampoo & conditioner & the cologne spritz mentioned in the deluxe service description. We agree so then I pick him up about an hour later. He has no bandana, he doesn’t smell good or bad so the shampoo & conditioner upgrade I supposedly got with the cologne spritz is not apparent or worth the extra money. Then she tells me she had to charge $10 more (sounds familiar) because they needed two girls to help cut his nails. I asked her if this is a new fee because in all the years I’d been coming here with my other Great Dane who was 13 when she recently passed, I had never even heard of this fee. She says no. Then I leave & go to pay when I notice I had been charged another fee of $15 for the express grooming that they suggested he needed the last time he had been here because he didn’t like being in the crate. But no one tells me about the extra fees & they’re not listed anywhere online either when booking or in the service option price listing. It seems these groomers are just start making up fees to get that extra sale. I want my $59 back for the extra fees and services I did not agree to. Otherwise I hope the extra $59 was worth it because I won’t be coming back.

thickchick761

2019-05

I went in to purchase a hamster (it's a girl) for my 5 year old. The salesperson was very helpful and explained everything about the hamster, what bedding to buy, food and cage. I'll be back to purchase something else.

Asiah Johns

2023-05

I brought my puppy to the Manchester location for his first groom last weekend. I told the groomer I did not want his nails cut because he had just got them cut by his vet 2 days prior. When I returned for him, she mentioned he was such a good boy and talked about everything she did. I stopped her when she got to trimming his nails and said I asked for it not to be done. She apologized and proceeded to say they were on the longer side . I said it was fine if he’s okay. When I got home and examined his paws he did not want me to grab them and went to nibble on my hand, which is unlike him. I called the store and spoke to a manager, who offered my next service free. I declined and let her know I would not be returning. She said she would be following up with me in a couple days to see how he was doing, which she never did. I’m disappointed in the lack of attention on the groomers part and lack of follow through of management. My puppy is okay but my request was not taken into consideration, nor was my complaint.

Livy F

2023-05

Usually really crowded, but rarely have trouble finding what I need. Their adoption events are great and I had an awesome experience with the groomers who bathed our puppy. They said she was very well behaved and afterward she smelled great and had a cute bandana! Definitely will continue to use their grooming services.

Sue Bythrow

2023-12

The intermediate class with Al is so useful and She is so engaging as a trainer✨

James Hanville

2023-05

Just got my puppy Trigger groomed there for the first time, and they were absolutely amazing with him, he came out so happy and clean! Aliyah R. was so nice to me and Trigger. Definitely recommend and will be returning!!

venom

2022-05

Great place to buy reptiles adopt maybe a cat I bought both my reptiles from them and they are amazing customer service

Greg Selivon (greggace)

2020-05

Super store. Super friendly very knowledgeable. Love it

Alice Harper

2023-11

PetSmart is the best because when I went their before I was able to pet the kittens and my friend was petting a girl cat that loved her so much

James Butler

2019-05

I like compatible k9 instead, this place is ok though. Honestly I like giving my money to the small business. Enjoy!!

Pati Lewis

2020-05

I take my dog to PetSmart for grooming and they do a wonderful job. Casey is a shihtzu mix and 14 years old and loves being pampered by the groomers there.