CVS

ron sloan

2023-12

Terrible. They are often curt and snippy for starters.But here's my beef: Due to a miscommunication they had with my physician's office, they filled a prescription I didn't need. I caught the error while standing at their counter, having just paid. When I brought it to their attention, the pharmacist abruptly told me they were closing for lunch. He told me I'd have to bring the errant prescription back when they reopened in a half hour. When I did so, they refused to take it back or refund my money!!I made it clear that I didn't care what they did with the unwanted pills, and I wasn't going anywhere till I got my refund. Eventually they grudgingly relented and gave me the refund. This is the kind of thing you might expect to see in a movie, but wouldn't think could happen in real life.Notice, if you will, this CVS has a large number of negative reviews. And do yourself a favor...find a different pharmacy!

Em Selbie

2024-01

So I guess if you go in 20 minutes before the pharmacy closes they’re already closed? Went in at 8:40 PM to pick up my prescriptions and was told by the girl at the counter that they’re not ready despite having the online receipt saying they were ready. It took them 5 minutes to come over to see me at the drive through. When they finally stopped ignoring me, the girl who came over after telling me that they were supposedly still working on my prescriptions to “Come back when [they’re] open tomorrow.” She was unwelcoming and snarky. I’m lucky I don’t need those prescriptions to survive, but what if she gave that attitude to someone who vitally needed those prescriptions? You have 20 minutes left of your shift, do your damn job. I’d rather drive 20 minutes to Glastonbury than continue to use this trash pharmacy anymore.Not to mention that this pharmacy has basically only one register working at the time, and it’s self-checkout that barely works. Nobody’s there to help you check out, the line is atrociously long, and when you DO manage to find an employee when you need help, they’re just as unhappy to do their jobs as the pharmacy is.

yamilette moshier

2024-01

The worst CVS I’ve ever been to!!!! Cashiers in the front hide soon as you come in the store. You have to use the self check out thats always messing up and they get an attitude when they have to help! I feel so bad for the elderly people who are still trying to figure it out and struggle with it. The pharmacy cashiers/pharmacist are rude and won’t ring your stuff up when picking up your prescriptions. They make you go up to the front cashiers to once again stand in line and deal with more rude cashiers. This CVS needs an education on customer service asap!! Will be switching pharmacies asap!

Barbara Levasseur

2023-11

CVS in Hebron never has items in stock, including prescription drugs. Their pharmacy takes too long to fill prescriptions. I went in to pick up my medication that was ordered 4 days ago, and they told me they didn’t have the medication in stock and didn’t know when they would get it, and they told me they were still filling prescription orders from 6 days ago! I try to avoid filling any of my prescriptions at CVS Pharmacy and have been going to Big Y Pharmacy instead, but in this case my dr.’s office mistakenly sent my prescription order to CVS.

Carolyn St. Jean

2023-10

Your phone tree experience is an extreme waste of time if you have an issue that's uncommon—like an unfilled prescription that was not disclosed on pickup. I'm sorry you have transferred the work to your customers—we don't like it.

Kat D

2023-11

Apparently the pharmacy doesn’t pick up their phones anymore. I was told by front of store that I’d have better luck if I stopped in. Really?? The pharmacy has always been terrible and rude when you actually can get a hold of them… which is rare.

Eric S

2023-05

Typical retailer operating on lowest staffing possible. Drive through pharmacy is always an extremely long wait. Poor guy/woman working window is constantly filling scripts as every single time it’s “will be with you in a minute” which turns into a severely prolonged wait. Unfortunately, nothing will change because this is a curse of all retailers in 2023. I do find Hebron CVS pharmacy much slower than everywhere else.

Yvette Saba

2023-05

Pharmacy has always been great. Front end employees are horrible. Never want to ring anyone out and walk away as soon as they see people coming up. Don't know how to ring up coupons so refuse to. Self check out NEVER works and you can never get help when it says " help is on the way" which is every single time anyone ever uses it. They need a complete overhaul of employees.

Dianne Welch

2023-05

I do like this CVS - I have had no problems with the pharmacy. My issue is with the self check out and the sales items. I have stopped using the self check out as it always has problems and the clerk ends up doing it anyway. The great coupons you get are often for items not on the shelf or out of stock, or for large volumes that you can’t use. They had a promotion for a free gift each day for a weeK. No matter how early I went, they were already out of the item with no substitute. I believe these issues aren’t particular to this CVS, but to CVS in general. Still would recommend this store!

Shelley Lewis

2023-12

I've been going here for yrs.Everyone is so nice and treat you like family Especially the pharmacy people. Thank you

Parker Ming

2024-04

There’s no one there that cares about their job. It’s just a job and medication mess peoples lives. They don’t deserve what they get paid.

Kathy Loiselle

2023-05

This pharmacy location in Hebron, CT couldn’t find the prescriptions under the last name until the FOURTH visit to pick them up. I cannot believe this is how a pharmacy operates. I do not recommend filling prescriptions at CVS in Hebron, CT.

Sandi Oyola-Pike

2022-05

My 1st bad experience was with film drop off, they kept telling me its not ready then it was lost. My most recent experience, my sons dr calls in a prescription on Thursday, I drive over to pick it up on Sunday, the pick up line is so long and slow I decide to go inside to find out the did not fill it because they had a self explainable question, then I had to wait 20 minutes for then to fill it. Not very organized in my opinion and the hours are limited. I plan to go to Glastonbury going forward.

Hunter Couture

2018-05

Lots of variety in the store part of this CVS, would be 4 stars if it wasn't for the overly high prices. The pharmacy is generally ok filling prescriptions on time but I have had trouble there before. Overall pretty average.

Beverly Chapman

2022-05

One car in front of me at drive-through——-25 minutes later, got my prescription—-held hostage in the line with 6 cars behind me! Should not have one lane for RX pick ups AND COVID testing! Very rude, too!

Kathleen Chapman

2022-05

Clerk in pharmacy has a very bad attitude. Should not be in customer service. Questioned that I had filled an rx in vt, actually called them to verify that I had. Call really was to find out how to do it. Very rude

Evan Ezold

2023-05

Terrible service, pharmacist is rude. Would not communicate with the doctors office. Will be transferring any further business to a Walgreens.

Mike S

2020-05

Don’t order prescriptions here. Poor communication with the doctor’s office, prescriptions are never ready, twice had my wrong information, never alerted when prescriptions are ready, staff can’t answer simple questions, and seem unapologetic about consistent hassle.

Jo Sapphire

2023-05

Might want to teach Deborah in the pharmacy to be a little more pleasant to customers! So rude!

Naida Arcenas

2022-05

Photo is horrible, pharmacy is great . The clerk Vicky is friendly and helpful but others do not want to help you and things on sale are all mixed up.

Jason Harris

2019-05

If you need a prescription, I would suggest any other CVS. This one can't seem to fill a prescription in a decent amount of time. They could have the prescription for hours and you will still wait.

Kenneth Lavoie

2021-05

Going through hurdles to try to get a vaccine shot CVS go through the whole process when they say time out or they stop in the middle or when you go in you can't even file

gayle Marshall

2022-05

Feb.8 10:00am..the place is dirty inside and out,the doors windows need washing . It's just plain embarrassing for our town.

Digiornos Delivery Man

2019-05

My mom makes me go to bed at 8:30 and doesnt let me play fortnite because "its too violent"

Brian Sanderson

2023-07

In and out no problem.

Angela brand

2018-05

Fave store I always save 50%

Sophia Whipple

2021-05

Hung up on me during a phone call.

Kathy Yother

2022-05

Always use this Cvs

Will Nelson

2020-05

10/10