5 (23)
78 Valley Rd, Greenwich, CT 06807
(203) 661-7736
baxcycles.com
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Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Robert Lyons
2023-06
I was in search of an e-bike for my wife. Bax Cycles asked about the type of rider that she was and the types of roads she wanted to ride on. They recommended a couple of different makes/models and encouraged a demo ride. They adjusted the bike to make sure it fit her correctly and was comfortable. After the demo ride, she fell in love with the Liv Rove E+ by Giant. Great experience with the bike shop.---------I also had the pleasure of working with Bax Cycles again, an extraordinary bike shop for all cycling enthusiasts. Their dedication to providing cyclists with the latest equipment and their commitment to exceptional customer service truly sets them apart.As always, I was greeted by a friendly and knowledgeable staff that shares a passion for cycling. Their expertise and persistance with the manufacturer helped get me on the wait list for a newly released 2023 Cannondale SuperSix Evo AXS.The staff at Bax Cycles proved to be exceptional in their knowledge of the SuperSix Evo AXS and all its latest innovations. Their attention to detail and the personalized service I received throughout the process was great. The staff made sure the bike was expertly fitted to my specifications, ensuring optimal comfort and performance.Whether you're a seasoned racer or a casual cyclist, you'll find everything you need to elevate your cycling experience.Kudos to the team at Bax Cycles.
Megan Kelly
2024-02
So happy that Bax Cycle is in the Cos Cob area. It's the perfect family bike shop and can address all everyday bike needs such as fixing flats (usually right on the spot). Also a great selection of kids' bikes and mountain bikes. They also have a well-attended group ride on Thursday evenings during the spring/summer/fall.
Nethanel sherzer
2023-06
I had a fantastic experience at Bax Cycles bike shop earlier today! The staff were incredibly patient and courteous as they helped me fix my rear brake and adjust my seat. They completed the repairs in a timely manner, which I really appreciated. The team at this bike shop clearly takes pride in their work, and it shows in the quality of service they provide. I highly recommend
Marc Culver
2024-02
Jon is a staple in the Cos Cob community and does a great job taking care of us cyclists. Switching bike shops to Bax Cycles is a no brainer.
Tracy Kahn
2023-10
Stopped in on my way back from a ride this morning. Gears were not functioning properly. Bax took the time to look at my bike immediately and fix the problem free of charge! Great service! Friendliest doggie! Thank you!
Carolyn Hoefer
2023-09
So I walked into Bax cycles the other day and was greeted by this beautiful golden blonde, didn’t catch the retrievers name, but John (owner) was super helpful. My front brake was locked up and John not only immediately fixed it, but he also taught me how to remedy the problem. No need to look anywhere else for a bike shop, I found my guy!!
Kaori Higgins
2023-06
Phenomenal service, staff and bike selection!! These guys rock and know their stuff. Super friendly atmosphere and Molly is the sweetest dog you could ever meet. Whether you are a beginner to advanced- they have something for everyone. I would highly recommend to everyone!
Sam Goichman
2023-05
Outstanding Neighborhood Bike Shop - I went to Bax Cycles today with my family to pick out a new bike for my wife. My kids are in love with the store and couldn't get enough time with Molly the store "Greeter". (She's an affectionate Golden Retriever). I had a flat tire on my Giant Road bike that John immediately repaired. My wife decided on a beautiful "Liv" bike that is designed by women and engineered for women (John was very informative). My wife and kids also each got a new helmet. Bax Cycles had a great selection with friendly and responsive service. I also brought my son's bike over to be serviced for the season, by their mechanic. I had a great experience at Bax Cycles and I'm happy to know such a great shop is in my neighborhood and close to the Mianus River Park.
Emily Gildersleeve
2024-02
Ian was super helpful when I came in with an old kids bike that needed a couple of adjustments. Nice guy and I’ll be back!
Bill Villari
2023-10
We are new to the area and I was hoping for a pre-race check up for a tri bike. The shop owner, John could not have been better … He was (immediately) responsive, competent, humble and reasonable. Exceptional service experience! Thank you!!
Miles Lewis
2023-06
These guys rock. Brought in my son’s bike to get the brakes fixed. They did it in 5 minutes… and wouldn’t let us pay. Buying all of our bikes from Bax! Phenomenal service. Super appreciate it.
Dickeylp Lp
2023-05
My initial visit was unbelievably kind. I showed up requesting help removing my bike rack - sounds simple. The owner literally went under the car to see where the problem was, and WD-40 and an hour of prying, finally rack was removed.That was my first experience months ago and every subsequent visit has been phenomenal. Way to go Bax!
Chalon Lefebvre
2023-05
I’m a physical therapist and my patient’s walker brakes needed to be tightened. She didn’t have the tools I needed so I brought her rollator to Jon at Bax Cycles. He fixed the brakes for me while I waited! It was such a huge help so that my sweet elderly lady would be safe. Thank you so much for going above and beyond!
Andy Devries
2023-11
Absolutely top notch customer service and surprisingly reasonable prices. This is my family’s new bike store.
Brian Wood
2023-05
I am biased. Let’s start there. I have known this location and the owner for 15+ years. But I went to bike shop today and it looks fantastic. Bikes are in stock. Helmets. Check. Shoes. Check. Other bike equipment. Check. Only thing missing is you. He was assembling more bike when I was there. Give it a try.
Juan Diez de Bonilla
2023-05
I showed up with a brake problem with my road bike, and all operations were put on hold for a couple of minutes while my bike was fixed quickly. Honestly one of the best experiences with a bike shop I have ever had.
Cary Loffredo
2023-05
Shop local!! Bax Cycles staff was very knowledgeable and helpful with my purchase. The store is newly updated, clean and super organized! Highly recommend.
Peter Janis
2023-09
Jon did a fantastic Job so happy we purchased our bike here.
Herma Hale
2023-05
Arriving with a flat back tire on a bicycle that appeared not to have a regular inner tube size, they looked at it immediately, went searching for it and ended up finding one in the basement, fixed it having to use some muscle power with a smile, and had me back riding my bike, great friendly service!
Mike Morris
2023-05
Quality bike shop as was greeted by owner and staff who were friendly and knowledgeable and had my repair item in stock - thank you!👍
Randall Rabenhorst
2023-05
Excellent service. This place is a step up. Glad to see that this location continues to serve our neighborhood With parts, service and advice.
| Monday | Closed |
|---|---|
| Tuesday | 10:30 AM-5:30 PM |
| Wednesday | 10:30 AM-5:30 PM |
| Thursday | 10:30 AM-5:30 PM |
| Friday | 10:30 AM-5:30 PM |
| Saturday | 10:30 AM-5:30 PM |
| Sunday | Closed |
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