CVS

V R

2023-12

This is a rating for their minute clinicI came to the store recently at 7 pm. I waited several minutes visible at the front desk as the nurse was chatting with a customer (not healthcare related, I could hear their conservation and they both saw me). I interrupted quickly to ask if my 7 year old could be seen for an ear ache, the nurse said yes. Since she was still chatting I walked over to the children’s medications grabbed a few things and came back, which was no more than 3-5 minutes. It was now 7:15 and they were chatting this whole time. When the customer finally left I was told they close at 7:30 and my child would not be seen. I asked the nurse why she said my son could be seen and then changed her mind. She said she meant tomorrow when she said yes 5 minutes ago and that they are closing now even though she admitted closing is at 7:30 not 7:15. I was honestly appalled.

david kravet

2024-04

I understand that you want to have sales but when you hang the B1G1 on the shelf you hide the products. Next: if a customer only needs 1 bottle of something, why not let customer use a coupon?

Dani Scott

2023-05

I arrived at 10:25 for my 10:30 appointment at the MinuteClinic, tried checking in on their computer system and it told me 3 times that there was no record of my appointment. For 10 minutes, I tried checking in, then sat to wait for someone who could help me. In the meantime, a gentleman used the computer and was successful, he was called in. I told the woman who called him in that I had a confirmation code for my 10:30AM appt that was not working and instead of helping me, she asked me to keep trying to use the computer and that she was taking the man in.I took time off of work to get this physical done. I would go to my PCP, but they are booking into August and I need to get this done for my new job. I was so happy that CVS offered physicals, but I will not be going back to this store. The total lack of empathy, support, and/or time given to help me figure out what had happened to the appointment in their system (I had texts and emails from them just this morning reminding me about my appointment...) was so upsetting. Even an "I'm sorry" would have helped.

Panda

2023-05

My name is Larry and I had been happily using this pharmacy for 14 years without any problem until recently. The two senior women both named Laura are very unprofessional. Instead of solving the issue by answering a phone call, they blame patient and insurance company. In a life threatening situation, they tend to argue and show little sympathy. Finally another pharmacist walked out and resolved the issue literally in three minutes.

Paula Markie

2022-05

Looking for a Pharmacy? Go to CVS in Avon! I actually drive by the Canton CVS to go to the CVS in Avon. The staff in the Avon store are wonderful. As busy as the Pharmacy is, they always say hello and call me by my name. They are the nicest, most helpful people. I have to have specific brands of medications which has to be special ordered every month. They always do so without complaint. I've been going to this store for almost 20 years and have only had the best service from them. I highly recommend CVS in Avon.

Jodie Hughes

2022-05

I went to CVS in Avon, CT today to pick up a prescription for my sick mother. When I arrived there, for no known reason, the prescription had been canceled by the Dr’s office. Pharmacist Artemis went right to work to help me rectify the situation. She got on the phone with the urgent care center, and worked with the APRN there to get the prescription re-issued. Then she immediately went to work filling the prescription for my mother while I waited. It is rare to find such a quality customer service as these folks provide, and I want to offer my sincere thanks for all that they do. Kudos to Artemis!!!!

Samantha Kime

2020-05

I thought for sure I’d reviewed this CVS pharmacy by now! Each pharmacist and technician greets me with a smile & by name when I go there. This truly makes my day every time. I know their job is less than easy, but even when insurance is a pain sometimes, they try what they can, which means the world to me. I feel like they truly care about ME, a fellow human on this earth :)

NottiMoto

2021-05

I went in looking for crutches and the only pair they had was on hold. I was obviously injured and needed them right away. The nice manager short hair salt and pepper red shirt with a heart was extremely kind and gave me the crutches that had been held passed the expected pickup date ensuring I could walk out of cvs healthy and ready to go about my day. On CVS crutches. Also the tall older gentleman at the cash wrap maintained the level of kindness I had been shown previously by the manager and offered me a tip on recovering from my ankle injury. Everyone was extremely helpful.

JANE BEDELL

2020-05

I used this store for years and switched because of mechanical issues with drive thru. I have since returned. Not only is the exercise better for me but the employees are the best and worth the few steps. On a quiet day I was.shopping in front area and an employee took the time to say hello ask me how I was. The pharmacy employees, while running in different directions, are always understanding, accommodating, and kind. Even when dealing with you on the phone. Thanks CVS Avon!

Fifen

2019-05

My grandmother passed away and we had lots of adult diapers. We called the store and asked if we could take them back and get a in store gift card in return. They said yes. We showed up and a supervisor refused to take them. And she was not nice about it. Will not be doing any business with CVS anytime soon. This store needs empathyEdit*Went down the street to the CVS in Canton. They accepted everything and were very nice.

Jae Sherman

2024-03

Hey corporate how about fixing the app and automated system? The folks work too hard to deal with that nonsense.

Sarah Caumont-Gibson

2015-05

I went into this CVS to purchase some meds due to food poisoning and I literally fainted in the store. I was in visible sight of every employee in the pharmaceutical department and other employees who were restocking medicine. Nobody did anything. Nobody asked me if I was ok. Nobody asked if I needed help.I fainted after I had purchased my medicine and I accidentally left my bag on the floor of the store. I discovered this after I left and had gotten into my car to drive home. I went back into the store and asked them where my bag was. The employees who had seen me faint had actually come over, collected my purchased goods and put them behind the counter. So it is clear that they watched me faint and then leave.I have never in my life experienced the total lack of human empathy that I experienced at that CVS. I will never shop in a CVS again and I am going to write a letter to send to the store manager, regional manager and corporate headquarters.Amazing and very sad that the employees acted the way that they did.

Matty C

2016-05

I mostly deal with the pharmacy staff, they are more than helpful when it comes to advice and knowledge. They deal with ignorant people all day long who think when their insurance doesn't cover something, its the pharmacy's fault, yet they always greet me with a big hello and smiles.

Eric Voegtle

2020-05

As a local resident who walks past the CVS in Avon Marketplace on a daily basis, I am disappointed how much the lack of care the outside landscaping is given by such a large corporation. Especially when you look at its neighbors on both sides and across RT44. The garbage that is not cleaned up eventually blows into the protected wetlands beside the building. Not a good corporate citizen in our community of Avon/Simsbury.

Stan McDonald

2020-05

Over the last ten years most of the people have gotten to know me by name. The pharmacy people are the best you can get. They are extremely helpful and show empathy. I will miss them.

Chuck Wolfe

2019-05

Elana who works at the clinic is great. Very helpful looking up records, providing information and gave two shots, flu and TDAP that did not hurt at all.

Angela Hilton

2023-05

Felicia in the MinuteClinic is extremely friendly and helpful. 100% the best vaccination experience I've had!

Ashley Fox

2023-08

Tried picking up my meds and was turned away at 1:29 because they close for lunch. Not good business

Jay Morris

2021-05

Never received text message. After waited for 20 mins in store, still got nothing. don't waste your life there and go other place instead.

Mark Grabowski

2023-05

Eliminate using markdowns / sales with coupons!! Consumers can't use coupons on exactly ale items !!

Ohodgee Nieves

2020-05

I like going to CVS because I like to get extra bucks when I buy items with my CVS extra care card and the coupons from the price checker when I scan my extra care card at CVS.

Donald Reichler

2019-05

Staff and pharmacist answer all my questions fully, provide alternative ideas, etc. Very friendly.

Paul Blawie

2015-05

Helpful, solicitous pharmacy pros. Quick with a smile and happy to share knowledge and advice.

kate

2020-05

CVS Pharmacy.They are extremely rude, so much attitude and so unprofessional it's ridiculous.

juy kilik

2020-05

THIS IS THE WORST CVS PHARMACY SERVICES I HAVE EVER EXPERIENCED !!!!!!!!!!!!!!!!!!!