City Market Pharmacy

Chris Culbreth

2023-05

Disappointed by Rude and Unprofessional ServiceI had an unfortunate experience at City Market Pharmacy with a pharmacist named Mark. Although I am typically understanding of the challenges that healthcare professionals face, I feel compelled to share my experience to help others make informed decisions when choosing a pharmacy.Mark's behavior during our interaction was extremely unprofessional and, quite frankly, rude. I approached him with a genuine concern about my prescription, expecting assistance and empathy. Instead, I was met with a dismissive attitude that left me feeling unheard and disrespected.To make matters worse, during a follow-up phone call, Mark abruptly hung up on me, further demonstrating a lack of courtesy and professionalism. This behavior is unacceptable, especially for someone in a position of trust like a pharmacist.I strongly encourage City Market Pharmacy to address this issue and ensure that all staff members, including Mark, adhere to the highest standards of customer service and professionalism. I also urge others to consider their options when choosing a pharmacy, as experiences like mine can negatively impact your well-being and confidence in your healthcare providers.In conclusion, I hope that my review serves as a reminder of the importance of treating all customers with respect and consideration, regardless of the circumstances.This has just been my experience with Mark. Everyone else there is very nice.

Dayna N

2022-05

Shout out to the very patient pharmacist woman who was closing tonight, the Sunday before Christmas in Vail! I had a very long day full of pain and stress. I couldn’t get there till too soon before closing but she stayed late, filled my prescription, all while helping others! I know everyone is understaffed and overwhelmed but she pushed through with kindness and empathy. Thank you thank you!

Laurie Fulmer (Lola)

2020-05

Recently moved to Vail, they were wonderful, Tracey helped me download a coupon, was very helpful and patient, the pharmacist was very nice. My prescription was filled quickly, this will be my pharmacy in Vail. It was particularly nice after having been to Wal Mart while visiting here before moving. They were horrible.

Kc Klein

2021-05

Called as I needed crutches, had a snowboarding accident. Hold was long, and then the girl rushed me off the phone saying she has other 7 lines and customers in front of her. Well... Im also a customer, ain't I? With customer service like that they wouldn’t last in NYC where we came from, but I guess it works for Vail? Not many repeat customer so they don’t care? SMH

Gabby OPR

2022-05

Soo rude...horible customer serviceTried to ask what types of booster they have and she started yelling at me that I need to book online, but anyhow they are sold out for the next 2 weeks. I just wanted to know if they have moderna before making the appSo why do they exist ?!

tom winter

2021-05

Horrible customer service with long waits. Call first to confirm that they have your prescriptions ready BEFORE showing up (even if your Dr has) otherwise the MO at this place is to make everyone wait a minimum of 20-30 minutes as some sort of power play.

Tom Ricci (Bronco Tom)

2022-05

Horrible customer service. I made a flu shot appointment went in and they said they didn’t have it after spending 15 minutes making the reservation. It is the worst, go to Walgreens

CHRISTOPHER wynne

2021-05

Always very friendly and helpful.

Sarah Culbreth

2022-05

Gave us the wrong prescription.