Phil Long Toyota of Trinidad

Catherine Gurule

2023-11

We worked with Darby for a year through the pandemic on trying to find me a 4-Runner. I was getting sad thinking I wasn’t going to get one for a long time because Toyota had stopped making them for awhile and I didn’t want a used one unless it was a good deal! We stopped by one day after hours and they had one on the lot! It was used and saw a little wear and tear on the bumper and thought we could get it cheaper but they wouldn’t go lower to what we wanted. Then to our surprise one was coming from Japan! We got a call right away! Deposit was sent to lock it in and a month later I had my dream 4-Runner! Darby did an amazing job with us and didn’t hide no details on anything. She was very truthful. Some sales people can be a bit to handle and stress you out! Everyone at Phil Long in Trinidad have been amazing to us every time we go in for services on my car we are always welcomed! I absolutely love my 2022 4-Runner 4x4 Trail Lunar Rock color! I get so many compliments on it! Thank you Darby for helping us and making this experience the best on my buying a new vehicle especially coming in from New Mexico! We have recommend Phil Long Toyota of Trinidad to everyone in New Mexico that is looking for a Toyota!!

mark Pavden

2023-11

It took me 9 months to find a Toyota dealership that could get me a Sienna in the trim level I wanted and wasn't trying to charge $10k over MSRP.My sales person Beau was extremely communicative and I felt like he always had my best interest in mind and wasn't just trying to sell me whatever they had on the lot.Financing was a breeze and when it finally came time to pick up my van they had it cleaned and ready to go at the front of the dealership. Beau probably spent two hours with me making sure I was comfortable with the Toyota app and all the features the van had. Considering how few Sienna's they get I was surprised how well he knew the vehicle and when he wasn't sure about something he wasn't afraid to say he didn't know and was able to find someone who had the correct answer.I can't say enough good things about the team at Phil Long Toyota and I will absolutely be coming back for my next vehicle!

Bradley Ross

2024-01

Letter of Profound Gratitude and Highest Recommendation for Scott Fields and Phil Long Toyota of TrinidadMy name is Brad Ross and I am writing to extend my deepest gratitude and heartfelt thanks to your exceptional team, specifically to our newfound friend and Toyota Salesman, Scott Fields, for the extraordinary care and assistance rendered to us during a challenging time.Our journey began with car trouble as my wife and I encountered overheating issues with our Subaru while passing through Trinidad, Colorado en route to Colorado Springs to visit our daughter. Concerned by the severity of the problem, we sought help and were fortunate to have come across Scott Fields from Phil Long Toyota. Despite the late hour on a Saturday when your Service department had already closed, Scott selflessly devoted himself to our predicament.Scott’s unwavering commitment to assisting us went beyond any expectations. He promptly responded to our distress call, attempting to diagnose the issue remotely through phone calls and texts. To our relief, he offered to drive to our location at the Holiday Inn Express, less than a mile away, to assess the situation firsthand. His kindness and willingness to help in such a critical moment were truly remarkable.Realizing the severity of our car's condition, Scott not only advised against further travel but also went out of his way to ensure our safety and comfort. He assisted us in arranging the transportation of our vehicle to the dealership and even coordinated our ride (in his car) to Pueblo to secure our rental car—something that speaks volumes about his dedication and selflessness.Throughout the following days, Scott continued to be a beacon of support. He tirelessly liaised with us remotely, ensuring that our car received the necessary attention and repairs at Phil Long Toyota. His professionalism, expertise, and unwavering commitment were unparalleled.Moreover, Scott’s genuine concern extended beyond mere assistance with the car. He and his neighbor, Lindsay, went above and beyond, driving our Subaru to Colorado Springs to deliver it safely to our daughter and returning with her Mini Cooper to the dealership—a gesture of generosity that truly touched our hearts.The exceptional level of service, kindness, and dedication exhibited by Scott, Lindsay, and the entire Phil Long team has left an indelible mark on us. We are simply in awe of the remarkable support and care we received during a time of distress.Our car now runs flawlessly, thanks to Scott’s diligent efforts and the expertise of your service department. As we navigate the logistics of transporting the Mini back to Dallas, we remain grateful for the ongoing support and assistance offered by your team.Our experience with Phil Long Toyota has been nothing short of exceptional. Scott Fields, Lindsay, and your team have not only restored our faith in exceptional customer service but also reaffirmed our belief in genuine human kindness.We wholeheartedly and without reservation recommend Scott Fields and Phil Long Toyota to anyone seeking a new car purchase or top-quality service for their existing vehicle. They exemplify professionalism, dedication, and an unwavering commitment to customer care.Brad and Tiffany RossAllen, Texas

Mary Ann Salomone

2024-02

Just got back to Santa Fe, NM with my brand new Candy Apple Red Prius Prime.... I am overjoyed!!!My partner and I went up to Trinadad, CO to purchase it because of all the dealerships in NM or CO...they were the only ones to have a Prius Prime, which seem to be in rare supply. Amazingly, it was in the color I had my heart set on...so that was like a candy apple cherry on top.This dealership is a very friendly and beautiful place in this small charming mountain town, worth visiting for its beauty alone.The showroom was immaculate, there were a lot of smiles from the staff...My salesman, RJ, was so pleasant and easy to deal with. The whole experience was made stress free by his calm personality.Because we were coming in from another state...they actually put us up in the Hilton Garden Inn, steps away from their dealership. This chain of hotels is probably my favorite when I travel.They were very generous in the price they offered me for my trade in. No haggling to be done...it was fair and there was no reason to push or pull. Paperwork took a bit of time...but all in all it was a very pleasant experience.AND...the best part is I have this GORGEOUS car. It is pretty high tech and there is a learning curve ahead of me...but it rides so smooth and seamless that it is more like sailing then driving.I could not be happier with my car or my experience...and let's face it, you can't do better than that!!!

Kevin Ruffcorn

2024-04

While driving on I25, a sudden gust of 60-70mph wind sent a small rock through our passenger door window, causing it to shatter entirely. After the initial shock subsided, we evaluated our options and decided to proceed to the nearest dealership, Phil Long Toyota in Trinidad, CO. Despite not having a replacement window in stock, they were extremely helpful and affixed a plastic cover to the window, effectively blocking out the air and noise and enabling us to resume our trip. This incident occurred with our third Highlander and it is exceptional customer service like this that makes us loyal Toyota customers. We are immensely grateful to Phil Long Toyota, and particularly Scott Fields. Thank you both.

ASTRALBLASTER

2024-04

They wrote my year and miles wrong, offering us a terrible trade in value. I thought I would attempt to work with this dealer even though they tried selling us a 4Runner that had a horrible Tran leak last year. I’m really disappointed with how they handle sales. My sales man had his hands tied, he was the only honest person there it seemed. Just make the drive to Denver and save yourself a huge headache. Management is not professional

Stephanie King

2024-04

I will NEVER purchase another vehicle from an a Phil long car dealership again. I am a single mother, raising two children on my own because their father died. As a single mother, I was so excited to be able to purchase my son a jeep for his first vehicle. His father and I always talked about how our son’s first vehicle when he started driving would be a jeep It was important for me to follow through. Paula, an employee of theirs was transporting my vehicle to me, the windshield broke significantly. I was promised multiple times that they would have a replacement for me and have it replaced. They did not! As a matter of fact, they have been giving me the runaround for over a year now. This might seem little but to me it’s not. Follow through with your word, especially when you are a business.

Andy kroening

2024-02

Let me start off by saying WOW! As a former employee of the auto industry, I know how challenging buying a car can be; especially to get great customer service that goes above and beyond! Ask for RJ, Lisa and Paula down there as I have been blown away by the ease of my new 2024 Tundra Purchase! The transaction couldn't have been easier and the truck was delivered to me without having to drive 2.5 hours to pick up the truck. TRULY BLOWN AWAY!!!! 50/5 stars to the team at Phil Long Toyota!

Marla Hicks

2023-05

We live in Phoenix, AZ, but are originally from Southern CO. My son's 2021 Corolla was totalled and we needed to help him replace it, so we decided to work with Phil Long Toyota of Trinidad before going to a dealership in Phoenix. We couldn't be happier we did!Chris Foerch was the most amazing sales representative. He worked with us for weeks to try to find the exact vehicle my son wanted. Each time a vehicle came on the lot that was a possible match, he sent us a personalized video with a "tour" of the car. I've never bought a vehicle online before, and was a bit nervous about not actually seeing the car, but Chris did such a good job in the videos, it felt as though we were seeing it in person.Even though the first several cars were not quite what my son wanted, Chris continued to look for cars that were a better match and stayed in touch with us. He was so attentive in listening to what we wanted and trying to find the best vehicle for us. The customer service was just outstanding.In the end, it worked out that my son was able to get into a brand new 2023 Corolla for a monthly payment that was less than he was paying on his 2021... we were just amazed. Paula was wonderful in helping us with the financial side. We didn't have a large down payment, nor do we have perfect credit, but she was still able to work out what I feel is the best deal we have ever gotten on a car.The online purchase process was so easy. As opposed to spending hours in a dealership as I am used to, we had terms worked out and a deal agreed to within minutes. The vehicle was delivered to us in Phoenix, and the delivery driver, Naomi, took special care to get the car washed, full of gas, and looking as if it had just rolled out of the showroom. She was wonderful to work with as well.While the online purchase process made me a bit nervous at first, I can't say enough positive things about making an online purchase through this dealer. We have at least four Toyota dealerships within 20 minutes of our home. But when it is time for our next purchase, Phil Long Toyota of Trinidad will absolutely be the first place we call.

James

2023-05

James oversaw the maintenance service that was performed on my truck. He was very attentive to any, and all questions I had. He also communicated very well with me every step of the way. After performing the inspection, only two things were recommended for replacement. These two things were the air filter, and the cabin filter. James spoke with me immediately, to get my approval, before replacing the filters. I gave my approval, and the filters were quickly replaced. Overall, the oil change, and 20,000 mile maintenance inspection, went as smoothly and efficiently, as I could’ve hoped. It was a good experience!

Cindy Collins

2024-04

Giana was awesome. She went above and beyond for me, and made everything so easy and stress free. And of I absolutely love my new car!! TY, TY!!

Kaitlyn Storm

2024-01

We bought our Rav4 here and the service was great! We picked out our car online and came to the dealership when it arrived. We got a full walk around of the vehicle and all of its features! Definitely recommend the team at Phil Long Toyota.

Louis Bledsoe

2024-02

Just adding my five stars to the good vibes and great service of this dealership. Toyota's main website has a feature called "SmartPath" which led us to EXACTLY the vehicle we were looking for and the 3 hour drive was a small price to pay (and seemed a LOT shorter on the way home in the amazing Prius Prime!)

guinie2

2024-01

Buying a new/used car is stressful, and you don't always know what you're going to get. Scott made the entire process easy and seamless. This location overall but especially Scott is honest and transparent, I would highly suggest looking here if you're in the market.

Joe T

2023-09

Best Dealership General Manager I have ever had the pleasure of interacting with!!! She was empathetic, compassionate, & exceeded ALL expectations!Lost a vehicle transmission driving Raton Pass. Coasted into Trinidad, CO., into Phil Long Toyota. It was approximately 3:30pm, but service dept folks were top notch & worked us into their already fully booked daily schedule. Service dept. diagnosed/confirmed faulty transmission. GM overheard the situation & intervened, discussing available transportation options with us. We purchased a new-to-us car to continue our vacation! Fair deal, fair price, over and above customer service!!! We would not hesitate to purchase another vehicle from Phil Long Toyota of Trinidad, CO., especially knowing the admirable good character of the current general manager of this dealership (2023)! Outstanding Job!!! 💯%

Claytie Crabb

2023-08

I am still in the process of getting my new 2023 Toyota Corolla Cross Hybrid, but I’ve had the best experience so far. I have been helped by Daniel and Beau. I think it’s super cool that they are a team and you get excellent service/communication from both of them. I appreciate that they have answered all the questions I’ve had and communicated everything throughout the process. Also originally my car was planned to be built later and I was planning to wait awhile for it. But it just got built and I’m getting it earlier than expected. I am thankful that I found this dealership through Toyota Smart Path. Thank you Phil Long Toyota of Trinidad!

Pamela Briscoe

2022-05

From the moment I stepped out of my rental and into my new car I was treated with the upmost respect and care. Kim was a genius working her magic finding me the best lender. Tresley you are a QUEEN, you were so comfortable to be around, answering every question I had and going above and beyond to help with any and everything. I APPRECIATE YOU MORE THAN YOU KNOW! Thank you! Hands down the best experience I’ve ever had buying a car.

Fr. Michael Oswalt

2023-11

Honest and friendly sales. Willing to go the extra mile and helpful in every aspect. Renee, who sold me the vehicle, was exceptional in her professionalism and helpfulness. Would recommend highly for a quality experience in buying a vehicle.

Curly SRH

2023-11

Simply trying to check what they have in stock, they could not answer any of my questions and actually was very rude, wasted my time and they will never get my business as far as I'm considered. Stay away from these scammy people. Charlotte, you should be fired.

Teresa Keller

2023-05

Great customer service by JJ, Paula & Lisa, w humanistic sales & attention to oversights. The 2020 Rav4 all-wheel drive Hybrid is 💯good family fit: smooth ride, (+) gas mileage, value-retention, vehicle clearance, & comfort of interior design.

Chris Simpleman

2023-09

The Phil Long Toyota in Trinidad service department is excellent. The service representatives, Devian D and Elissa D) are outstanding. They communicate often. The service technicians did an outstanding job. I also had my car detailed. It runs and looks like a new car.

Julie Logsdon

2023-09

Not sure if this is the new practice but we chose not to participate. This dealership asked for our money in full without ever seeing the sequoia. It’s supposedly being built but even they’ve never seen it. Asked for $90,000 by Thursday and hoped we might get our vehicle in October. Felt too uneasy so we had to walk away and they refused to refund our $1000 deposit. Maybe they’re being honest about its an auditing issue and requirement but we chose to walk away after consulting with other dealerships and bankers who very quickly told us not to do this.

Leona Falsetto

2023-11

Everyone at Phil Long was kind, friendly attentive to my needs. Paula, Lisa and the entire staff made purchasing a new vehicle a great experience

Tressa May

2023-05

I came in very anxious about buying a car. My previous car buying experience from another dealer was a very negative one, so I went in assuming they would be the stereotypical pushy car salesman. I could not have been more wrong. Darby paired me with Renee Martinez. Renee was a wonderful saleswoman, who was incredibly patient, kind, and understanding. She was so much fun to work with, and listened to any and all concerns I had about the cars I was test driving. I cannot reccommend her enough. The other staff went above and beyond to explain everything to me in a way that I would understand, and they were great in helping me through every step of the process. My husband is next to get a new vehicle, and we will be going to Phil Long Toyota for our next vehicle. 10/10 will shop again :)

Jacqui Berger

2023-05

What a wonderful experience. The staff was friendly and welcoming.I loved the video they provided, walking me through the inspection of my truck, advising me of any concerns.In addition, they welcomed our Rocky. This is huge as Rocky is young and still learning. A mechanic came over to say hi to Rocky, gave him a pet, then chatted for a few minutes. Well, Rocky did not appreciate no longer being the center of attention and vocalize his sentiment with a rather loud bark. The mechanic just laughed and petted Rocky more.Thank You All!

Richard Farquhar

2023-10

I bought my new Toyota Highlander Hybird in Texas a few weeks ago. We drove our 5000 miles, and still traveling, and needed our Toyota service Will not return to Texas for several weeksIn addition to the service, which is free for 25000 miles, I also had the oil and filter changed. My choice as Toyoto pays for the oil change at every 10000 mile serviceThe service was perfect, they answered all my questions on the new vehicle and all the folks from service to sales gave us their time and made us feel so welcome at Phil Long ToyotaI raised the questions about future services as i travel. Talked with their financial folks who are the specialists on pricing and coverageI did purchase a vehicle service agreement that was priced reasonably and was valid for 10 years and 140000 milesWith all the high tech on this Highlander Hybird I felt a long servicing agreement, recognized at all Toyota dealers and other companies also would be beneficial for us retired folksAll in all a great experience at Phil Long Toyota in Trinidad Colorado

Jennifer Bixler

2023-07

Lisa and Renee at Phil Long Toyota are stars! I was looking for a very specific vehicle, which they went out of their way to find. They didn’t try to sell me something else, and through the entire process, I felt I was being treated fairly. Highly recommend this dealership!

Jayme Henderson

2023-05

My husband and I are from out of town and while heading towards our destination, he accidentally shattered the driver side window of our Toyota Tacoma trying to smash a bug. Unfortunately, this happened at nearly 5:00 pm when every auto shop is getting ready to close and/or would have to order the replacement window. We turned a corner and saw this Toyota location. We thought it wouldn’t hurt to pop in and ask if they do any sort of emergency services. Although they didn’t have the replacement window, one of their service administrators (young, nice girl but forgot to catch her name) went as far as to call her own familymember to see if they could squeeze us in before closing and when their auto shop could not, she still asked the Service team to very thoroughly wrap our window up tightly and protectively with cellophane until we could get in somewhere to have it fixed. All this to say, what an excellent customer service team that went far above what they were required to. We are more than appreciative.

Linda Michaels

2023-05

Our experiences with Phil Long have consistently been exceptional. We appreciate the ease and speed in which we are able to schedule service, the courteous and knowledgeable staff and the video walk-through! We will continue to be loyal customers!

Kim B.

2023-05

I heard a noise, took the truck in to check it out. They said it was something to do with a Transfer Case and Differential. They had it a month and two days before it was fixed. Parts not getting shipped is what I was told. I started talking to someone in the back actually working on the truck. The job itself shouldn't have taken more than 4 to 6 hours tops. It took 2 days after they finally got the parts. When I pulled into the driveway my neighbor said she heard a noise, maybe breaks. Can't go through that again so I will have it checked out in another city. All in all I got the truck back so we will see. I was told just the other day that some places were having trouble getting parts still, so maybe I give them another chance.