Town and Country Pet Center

Matt Posten

2018-05

We are so happy with our beautiful Golden Retriever puppy purchase we made today. Our experience was excellent. I am so tired of all of the fake reviews targeting good businesses. Today my wife and I and our 2 children went into this store after a failed attempt at getting a rescue dog from a shelter. The shelter dog seemed to be abused, neglected and completely traumatized. It was also very ill. The dogs in this store were the complete opposite. They were happy, playful, clean and looked to be in great health. The owner took extra time to tell us about our dog and the other dogs he had available. He truly cares about his animals and it shows. Please stop reading all of the negative reviews and check this place out for yourself. You might just find your next best friend!

Kathi Krueger

2018-05

We bought a puppy three months ago. So far, he seems to be healthy. One word about the owner/salesman: he is as rude as the posts say, and he won't go out of his way for you once he's made a sale. For the amount of money I spent here, I would have thought he would have treated me better. I guess he's not into repeat sales or his business growing from word of mouth. I won't be back! I am hoping that he at least cares enough about the lovely animals he sells, and we won't have any future health issues with our new little guy.

Grace M

2017-05

I'm a little amazed that this place stays open as the conditions seemed far too cramped and dirty for any creature to comfortably or happily live there. My heart broke looking at the puppies shoved together in a tiny room. I didn't find the owner as rude as most people seemed to, but definitely a little odd. I truly hope either the conditions improve drastically or someone steps in to help these creatures. The prices, while obscenely high, were the least of my concern in comparison to how the animals were being kept.

Matt Damon Is Sexy

2018-05

The only reason I would buy ANYTHING would be to "save" them. This place is a hell hole. I keep live plants in my 45 gallon fish tank, my 3 gallon and my 1.5 gallon, and I keep my fish beyond healthy and happy. Whoever runs this store has no experience in pets- or cleaning for that matter. Go to a wonderful and clean and healthy place such as The Fish Crew or Petco. But this? This is hard to look at. Owner's responses on these reviews are overly friendly, but in real life, he is highly unfriendly. If you are reading this and contemplating a visit, do not go. It is disturbing.

Aimee Whatley

2016-05

I was looking for a puppy and figured I would give this little pet shop some business... NEVER will I go back. The owner of this place is very rude and is not out for the best interest of any of those puppies. If you are wanting to look around and make sure that the puppy is the right fit for you... do not come here. If you tell the owner that you want to go home and talk about it or if you tell him that you are wanting to make sure it is a good fit, he will all but pick you up and throw you out. Because of the poor customer service, we will HAPPILY buy a dog from another place or breeder... we would have taken a puppy home today if it weren't for that guy's terrible service. He wants those puppies in and out as fast as possible and doesn't care what home they go to. once you pay for that dog, it's out of his hands and he's happy as can be. I don't recommend this place at all.

Shannon Park

2019-05

This place reminds me of the country pet stores I use to visit in the 80s.I have been looking everywhere for a male Basset hound,so I called and spoke with owner,he was so kind and informative. I made the long drive up there and found my baby.Couldn't be happier. I have worked with and had dogs all my life, and this dog is a happy puppy.So it's hard to read the bad reviews about a rude owner or the dogs are mistreated. Definitely not my experience!

TommyandSteph Lewis

2019-05

The girls are great at taking care of the animals, had some nutty woman trying to get to the back of his store. I asked if I could help her?She was very concerned about the pets. There were two outside to go potty, while the kennels are cleaned. Stupid lady freaked out and started a protest down there.She ignored what we were telling her. The dogs are not left out all alone with no supervision. They take great care of the animals. I'm not sure what her deal was, maybe she just has too, way too much time on her hands.For that Psycho I just wanted to say " Get a hobby"If you're so concerned about the animals, I suggest that you buy some property or rent and start your own pet store. See how easy it is. I really have no tolerance for STUPID PEOPLE.Mind your own business!Better yet go down there and apply for a position, that way you could help out and give your input. Maybe this would ease your mind. Where do you work or do you have a job?What if people started to protest at your position?Have you even tried to speak with the owner?

Michaela Hinojos

2019-05

I bought my puppy here in 2012. She’s always been healthy and strong. She’s my world, my best friend and I feel lucky to have found her. I do agree with others the store is extremely dusty and dirty. The dogs are kept in a small space.

Matt Allaby

2014-05

This place is absolutely disgusting. Fish tanks so dirty you can't even see what is in them. Dust and dirt everywhere it felt like I was walking through a barn. The puppies which are all kept in a small area in the back (puppy mill style) are all overpriced to an insulting level. I don't know how places like this are allowed to exist. Some comments speak only of how "nice" the owner is. well that's cool that he is nice while all the animals live in disgusting conditions but that's ok he's a "nice" guy. Places like this are one of the main reasons puppy mills are able to exist in our country, pick up puppies for cheap and sell them for an outrageous price. What a sad sad place this is. Oh and to the comment from the lady who used to work there and said it was always clean. 1996 was 18 years ago idiot I think some things may have changed for example there is clearly 18 years worth of filth accumulated in that place. Some comments saying yeah the tanks are dirty but the fish are happy? You're an expert on determining if fish are happy? Sad Sad comment. Doesn't take a rocket scientist to figure out that fish want clean water. Puppies are usually playful and happy. That doesn't mean they enjoy living in puppy mill conditions. If the owner of this facility really feels like a "grandparent" to these puppies then why do they stay in small cages surrounded by the ridiculous smell of decay. I've worked in overcrowded shelters before and have smelled many a smells that puppies can create and I assure you these smells from this place ARE NOT NORMAL. This place is nothing more than a glorified puppy mill with no personal responsibility and the only positive comment coming from a woman who hasn't stepped foot in there for over 18 years. I am of course disregarding Russel's very informative 5 star comment. I wonder if he works there??????? Loser. Giving this place 1 star is even too much I wish I could give them Zero stars.

Lori Turner

2018-05

I purchased dogs from this store on 2 different occasions 5 and 6 years ago. Although the store was dusty the dogs were well cared for and healthy. We've had absolutely no health issues with both dogs. They are the best dogs we've ever owned. I used to breed Siberian Huskies.

Elisabeth Lee

2020-05

I stopped in the store to look for a dog coat for a medium sized dog. I was greeted at the door and the young woman showed me where the coats and sweaters were, but that's the only thing positive I can say about the store. From the minute I walked in the door, I was trying to identify the awful combinations of smells. When I looked at the coats, one of the plastic bags containing a coat broke apart in my hands. They were covered in dust and something grimy. I walked to the back of the store where the animals were and there was dirty tank after dirty tank. The dogs and cats had clean litter, but there was an awful smell. The owner was really rude to me, saying that unless I was buying today he had a lot of work to do after just receiving a load of puppies and basically shuffled me out the door. I would never buy something here out of fear of what I was supporting!

Becca Hoar

2019-05

I went in and wouldn't let me look at the puppies and whenever I tried he was rude and said if I wasn't going to buy a puppy that day to leave. I wasn't allowed to even see then but when I did there were 5-6 puppies in a pen. The overall shop was dark, dusty and wasn't in the best condition. We had gotten my grandma a dog there 7 years ago and the shop was still dirty and dusty. When we chose the dog he left to a different part of the store. We had waited for 30 minutes before he came back to ring us up. Also the animals and products sold there are overpriced. So if anything do your eesresea before you go into the shop since he won't help you much. Or adopt from a rescue.

bad ass fortnite 111

2018-05

My husband and I brought our daughter to this place to look at puppies. We walk in the old man sitting at the front did not say one word to us. We looked around and in the back was the puppies. Immediately he and a women approached us, not in the most friendly matter. I asked if we can look at the dogs, he said here is a list of the dogs we have you can not look at the dogs unless your serious about buying, which we were. We were not shopping for a specific breed of dog and wanted to see if there was one that jumped out at us. How do you expect anyone to buy a puppy if they can have no interactions with the dog. This man was very rude and has no sense of good customer service. This place is dusty and filthy. I feel bad for the animals at this place and how he stays open is beyond me. We left and will never go back to this place.

LeeAnn P

2015-05

Is there a negative star? This place was horrible! My daughter and I went for the first time and left in tears. The owner is cold-hearted and obviously cares nothing about these animals. The conditions were terrible. The ferrets had no toys or water. The tanks were green with floating dead fish in them. The poor dogs were in these tubs and cages with no beds or toys. They were very over crowded and the dogs looked miserable. The owner wouldn't let us even pet or play with any of them because it wasn't worth his time since we weren't "serious buyers." The whole place is dark and dirty and way overpriced. I am heartbroken that a pet store owner could be so cruel to these animals. If I could have I would have adopted all of them.

Kenna F

2018-05

Do not buy any animals from here! The owner is very rude and doesn’t take good care of the animals! The fish tanks and the tanks the turtles are in are filthy. You can’t see any of the fish because of the dark green water. The reptiles look almost dead. Snakes didn’t have the proper humidity or anything, a chameleon didn’t have anything to climb it broke my heart seeing him laying on the floor and he looked so skinny. Puppies are just in a little area and you aren’t allowed to see them unless you are serious about buying. They all look very sick and most people say that they die or get really sick. Everything is also VERY overpriced. The place smells horrible and is very dusty. It’s so sad to see all these animals sick and most of them probably die right away. The owner only cares about the money not the animals. I once bought 2 guinea pigs from there and they both died a week later. I will never go there again. It needs to be shut down.

Aerial Duemig

2016-05

I visited this place today and I will never return. The customer service is shitty and the animals live in such poor conditions. For one, the store smelt disgusting and it was very unsanitary. Animals are cramped up and don't deserve to live in such crappy conditions. This is an outrage. My friend and I have been planning to buy a puppy and came in today to check it out. We walked to the back where the puppies were and a good number of puppies were cramped up into a tiny room. When we walked past the puppies they were begging for attention. We went to the owner and asked if we could get a closer look at the puppies. He continued to tell us that they were for serious buyers only and if we even looked at the prices. I know I'm only 16 but that doesn't mean I don't have money to buy one of their outrageously expensive puppies that could probably die in a week. That is discrimination. Just because I'm 16 doesn't mean I'm serious or have enough money to buy a god damn puppy. I should be reporting this store for animal cruelty and poor living conditions

Carlisle Cain

2020-05

I am very glad to hear this place is closing. I have always avoided going in to the shop. Just because of everything I have heard. But my wife and I wanted to go check it out to see if it was all true. We also wanted to pick up an animal for we where worried what would happen to some of the remaining rats they had. Some of the most concerning things where, the state of many of the animals. The place was filthy. The bearded dragon appeared to be in a lot of distress and discomfort. And the fact that we where asked if we wanted the rats as feeders or as pets was very concerning. Pet rats should not also be sold as feeders or vice versa. The only reason we gave them any money is because of the concern for the animals and that since they are closing that money will not go twords them buying more animals and subjecting them to that torture.

Sara Beth

2019-05

I purchased a whites dumpy tree frog here several years ago. When I went in looking for one, the owner pointed at the plexiglass square tank he was in. Sadly, I cldnt even see the frog from the outside, because the tank was so clouded and green from algae, and the frog was stuck to the underside of the tank lid, trying to absorb as much heat as possible from the fluorescent lightbulb above the tank. (Good for plants, not suitable heat for frogs). On the way home, the frog was trying desperately to eat the crickets in the separate bag, as I realized the frogs bones were sticking out, and far too skinny!!! He was starving!!! The owner said the feed him 2x weekly with 2-3 crickets. Clearly, this was not enough for this animal. I had him 5 years and he passed away. I don’t know what he passed away from, as I took great care of him, and feel like I rescued him from this place. Several years later, I rescued a hedgehog from this place. The owner said not to handle him with my hands, and used a dog food scoop to pick the hedgehog up since he was so unfriendly, and sold me the scoop to use at home. He was still a young one when I got him, but had not been socialized what so ever. He was the worse pet I ever had. He hated everyone and everything!!!! I never got to play with him, because he was so unfriendly. The store is small, disgusting with dust and cobwebs all over, the tanks are green and gross, the pvc built areas for the dogs are way too small, and the owner is rude. Never go here, and don’t waste your money.

Rose Pesina-Jones

2017-05

If I could give this place negative stars it would be a negative 10,000!! I purchased my beautiful (expensive) Maltese puppy there a few years ago and she has been the best puppy ever but when we got her she was matted, full of wood chips and living in a fish tank with 4 other puppies! It broke my heart and still does knowing she was there with this man! If I could have taken all these dogs I would have! We went back a month ago because my kids wanted to look at the puppies and we were in town so we stopped by. The owner once again was very creepy and the place smelled so horrible it burned our noses. We asked to see the German Shepards and they were so skinny and malnourished it broke our hearts. This place needs to be shut down! There should be no reason for these poor animals to be living in this filth! If anyone goes there and see the same thing please file a complaint with PACFA!! This place is ridiculous!

velvetopossum

2020-05

Good riddance to an unclean and unethical shop. We stopped in to save two rats from these conditions. The rodents were being sold as both live reptile food and pets. Not a good practice. The puppies are kept in cramped and uncleanly pens. The reptiles and fish were listless, underweight and looked very ill. One bearded dragon in particular looked like it needed immediate veterinary help. The entire shop was covered in a thick layer of grime and filled to the brim with an offputing sent.

Rosalind Wells

2019-05

The store owner is not charismatic for sure, but he knows a lot about the aquatic part of his establishment. I've bought fish and aquarium plants from every pet store in town, and the only ones that are healthy and have survived came from Town & Country. A+ As for the rest of the living things there, if I were in the market for a puppy I would never buy from a pet store. Puppies need space and other puppies - they are pack animals. Buy from a breeder who provides that environment, or go to the Humane Society and adopt.

Leslie Le Coq

2020-05

The most horrible, despicable, disgusting, inhumane, filthy pet store I have ever witnessed. The owner Mark Aine is a disgrace to human kind. The treatment of the animals is terrible. If you walk in..you will walk out crying for the animals. He needs to be shut down and the lawmakers need to step up and stop this type of inhumane treatment to animals. He buys from puppy mills and sells them for average 1200.The cages are plastic, dirty and overcrowded. The animals have no natural light. They are crammed in the back of his store in a dark place. No animals deserves this treatment. I don't understand why the Town of Loveland would allow an operation like this to exist in their community. Please don't support this type of abusive for animals that are mistreated in this manner for the owner to profit. DISGUSTING AND SO SAD!!!!!ONE STAR BECAUSE I HAD TO RATE THIS REVIEW. This owner deserves karma thrown back at him. This is not a false review. This is from someone who cares and hopes that others will act. Thank you!

Jalyn Martin

2016-05

Town and Country Pet store:NEVER go here. The man that owns the place is manipulative, and will "steal" your money from you. He lets his animals live in conditions that are unsanitary and cramped. On top of that, his prices are ridiculously high.The man that owns it is also a pervert. I would catch him looking at me inappropriately and would always cut devin off to talk to me. This man is at least 60. He has stolen my money for cheap animals that wouldn't live past a day and would not refund me. He also would tell you what you want to hear just so you'd come back. This is the last place anyone should ever go to. Please share this to bring up awareness and hopefully shut down this pet store with sick animals because of his care.

Joy Torgerson

2020-05

I purchased a pet from this store. She was full of worms and had been very neglected per my vet. Another dog has mange and has been neglected to the point where he is a dwarf. I asked my vet to please adopt the poor dog and save him but the pet store is asking an unreasonable price for a dog who is sick and will have serious health issues in the future. This pet store has been reported numerous times but nothing is being done. I don’t know what to do to save these defenseless animals.

Liz Moyer

2019-05

The owner broke my rats leg when we bought him, his leg was caught in the wheel and he just yanked the poor little guy out and snapped his leg): he was terrified of people for months. The owner also told me how to care for my new rat, as I hadn't had one before, and actually told me to do serveral things that could have killed him.The fish tanks are gross the animals are malnutritioned and there is not enough space for the amount of puppies there is. I remember growing up people would say that he had dead puppies in the back. Not saying that is true but when that is what the rumors have been for a decade you gotta know it's pretty bad for people to believe something like that. This place is honestly cruel and should have been shut down a long time ago.

Joan Rivers

2020-05

I also had a terrible experience at this shop. My 10 year old daughter and I entered this mess and found kittens with mange. We felt horrible leaving after the clerk, maybe owner, mistreated one kitten and also wanted to charge $525.00 for him. We were heartbroken for the animals in this place. I reported to the BBB, but I see that after many years of complaints they are still in business somehow. Maybe for the most part, to sell mice for consumption by reptiles.

thewanderingrex

2018-05

The owner is certainly an odd and offensive person just as other reviews state and the conditions of the animals leave a lot to be desired.The owner does not like browsers, he does not want people to take time to actually consider taking an animal into their lives he just wants your money there and then. I did not buy an animal; the guy out right asked me if I was an animal abuser!? And if I would kick a puppy... That's an example of what I mean by odd and offensive. In the event that he replies to this, I want to ensure all readers there's absolutely no reason for him to ask me this in the accusatory manner that he did. He followed up by saying that people kick puppies so how can he be sure I'm not one of them. Again, no need for this weird behavior!Just FYI, I wasn't there for a puppy, I did not enquire about them I looked at them just like I browsed everything else. It could have been a frustrated retaliation to my browsing... Who knows!He continually says in his responses that the fish are healthy and anyone who disagrees only do so because they mustn't have plants in their own tanks, the reality is that the fish tanks look terribly dirty.The kittens were kept in crowded conditions, on a wire floor in a cage typically used for a chinchilla.The owner again says in his reviews that puppy's are never kept with more than two room mates, I can tell you this is not true, the pups are kept in coraplast enclosures you are more likely to see guinea pigs in, some were in groups larger than three. There was one enclosure of three puppies that wouldn't be considered suitable for a rabbit.There was something else incredibly concerning about the puppies and yet again in contradiction to his reviews where he says the pups come from reputable breeders. There was a couple looking at a pup with the assistance of an employee. The employee approached the owner asking for the breeders info because the customers were asking about the background. The owner was obviously irritated by this and told the girl not to discuss it and to take the contract and close the deal. The employee asked how to explain this, the owners response was again to just take the contract of sale and sell the puppy. What's wrong with providing legit breeder info and papers?The ferrets were in the same type of guinea enclosure as the pups but they were kept on the floor of a cleaning closet with cleaning supplies...The African pygmy hedgehogs were also crowded in a chinchilla type cage.The other pet products were over priced and covered in dust on the shelves.I would not trust the health or background of any animal in this store. The customer service is despiratey lacking. Real shame.

Janelle Duarte

2017-05

Bought a inbred German shepherd puppy from here years ago and it had to be put down at a year old. You have your tortoises listed as "wood tortoises" their Russians. This is the dirtiest pet store I've been to nicer ones in Mexico. No one shop here sick animals! Way overpriced , walk in and you'll walk right out. Animal lovers my ass

DJ C

2018-05

This is a true pet store! Individual aquariums stocked properly. There are amazing reptiles and high quality puppies in the back. The owner is a no-nonsense guy who will tell it to you straight.

Son of Sarkhan

2019-05

Ah yes, town and country. Everyone's always giving this place a hard time, I hear so many complaints about how the owner is rude, how the store smells, how product is dusty, how the conditions of the animals could be better, and how animals bought from here either get seriously sick or outright die when you bring them home. The owner, I can see him as a bit rude, but that doesn't bother me too much, old timer just trying to make a living. The smell? Again, doesn't bother me, it honestly could be better but it's smelled like that every time I've been in the store so it doesn't really concern me a lot. The product? I've only ever been in there for the animals, never buy anything non-living. The animals living conditions? this I take slight issue with, especially with the aquatic and semi-aquatic ones. fish tanks, turtle tanks, any tank with a substantial water source, the water is so green with algae and whatever else that it really makes me question wether or not the guy cleans the tanks out to begin with. And the animals getting sick? Let me spin you a tale of my first experience with this place. The year was two thousand and nine. I just finished the fourth grade, and for getting the best grades I had ever gotten up at that point of my life my parents decided to reward me with my first pet, a turtle. Went into the shop, picked out a red eared slider, and took it home. I decided to name him Gamera, after the giant flying fire breathing turtle monster of Japanese film. And a few days, at most a week after we brought him home, he developed some kind of fungus. Don't know what kind it was, but when he swam it almost looked like he had white hair growing between the scales of his legs. We tried to get rid of it, but it persisted, and perhaps a month after I got Gamera, he died. Found him floating in his tank. Burried him in the back yard, went to Petco, bought a couple red ears from them, and then lived happily ever afterNow after that sad tale I'm sure the owner is going to be responding to this review with the same generic "we take good care of our animals", "the animal probably died because you did this or didn't do that" or "everything you've said is just one huge lie/misunderstanding" response that he gives almost everyone else. If he wants to, he can. But everyone else here with similar experiences knows exactly what I'm talking aboutTo the owner, I'm giving your store a three star rating for the time being. I plan to come in sometime in the relatively near future to buy another animal. If you don't have the particular kind of animal I want, no huge deal, I'll leave my rating as is, and I may come in another time to see if you've gotten it or something else I might be interested in. If you do have it and I end up buying it, and if it doesn't die relatively soon after I bring it home, I'll try to edit this review stating what animal I bought how it's doing and whatever other nonsense I can think of to tell you and everyone else how satisfied I am. However, if you do have it and it does die when I bring it home, I'll demote my rating to one star, let everyone know what I bought, the conditions that you sold it to me under, and how it died, and you'll have permanently lost my businessPlease, take good care of your animals. Don't just say you do to shut people up. literally do itEdit: so I haven't gone into the shop, nor do I really plan to. The reason being, recently I bought a leopard gecko from a local breeder, and I am perfectly content with him. I can say for sure I'm glad I went with the breeder over this place, I'm sure town and country would have sold me an overpriced animal that would have died shortly after I got home with it. To be fair to the owner my review will stay at three stars and I may attempt to do business here in the future but I wouldn't keep my hopes up if I were him