Loveland Design Carpet One Floor & Home

Jamie Frost

2024-04

Great experience working with Loveland Design for our new carpet. Team was friendly, knowledgeable and professional, from initial sales to estimation and installation. They worked with us to find a great carpet at a cost we were comfortable with. We are so happy with our new carpet and our experience!

Gus Da Goose's Mom

2024-04

After being extremely disappointed with post purchase response by the manufacturer of my carpet, I have to say that I received the best customer service I have ever received in my relatively long time of being a home owner. Carpet One in Loveland has really come through for us and we are extremely grateful. The carpet we were having issues with is on our stairs and we were upset every time we looked at the stairs/used the stairs. That will no longer be the case.Thank you for standing by your customers. I would definitely recommend this company.

Kathryn Plummer

2024-03

We had most of our house re-carpeted in May 2023. We enjoyed the shopping process at the store, with sales associates who were attentive but not hovering. We found a carpet we loved, and Joel and Carlos did a magnificent installation job. As it turns out, there was a flaw in the carpet that we only noticed after installation, and the owner Christy Gettman worked with us to get it replaced. I would refer Loveland Design to anyone wanting great product!

Mike Prestel

2023-11

We are very pleased with our purchase of new flooring from Laura and her team. The service was excellent and the install went smooth. We got a great deal after shopping around. We love our new floors and will recommend Loveland Design Center to all of our friends. Mike P.

Kaela Binsfeld

2023-12

We bought a collection of rugs online through a different store and one was too large. I went into this store expecting to have to purchase new rugs and send my others back. They instead mentioned they could just trim the rug so I didn't have to purchase new rugs. It was unexpected, kind, and turned out perfect! I would hands down use them for any flooring needs in the future. Appeared that they had a great selection & their staff was fantastic. Thank you!!

nancy curtiss

2023-05

We love the new backsplash Christie helped us with for our kitchen remodel, she was so helpful and patient when choosing from the plethora of choices. The installation crew was awesome and did a perfect job. We highly recommend Loveland Design!

Matt

2020-05

Buyer Beware / Overpriced and Poor InstallUpdate: 9.10.19Par for the course they struggle to even get me a paid in full receipt. Paid on Thursday and took a follow email today to get. Customer service goes a long way, but is lost of this establishment. After reading their reasponce, they even lied, there was NO last minute changes, I noticed their layout mistake and called way in advance, and provided measurements for the missed area. I am glad they took some ownership, and they did call. But to be crystal clear even with all the extra work I had to perform, they still over charged me. I did agree but wish I would not of, my time is valuable, over paying and still fixing damage is not acceptable.Update: 9.5.19I talked with the "boss" and they adjusted the price but only slightly. I still over paid based on the other quote I recieved but that company could not do it by my deadline. When you factor the damage I had to repair I over paid even more. My advise would be talk to other companies and don't trust that these guys measured it correctly, and document all the damage with before and after photos. Good luck in picking a flooring contractor.Original post:From start to finish this company struggled on every aspect. First they forgot and was extremely late to measure, they did not follow direction, did not bring any samples, and were inaccurate in their measuring based on the other bids received.Due to a time constraint I had to go with them after my first choice backed out. This was frustrating since I had no confidence in them what so ever, and they were over priced for a lesser quality carpet.After the install, when I inspected the installation they damaged mutipule areas on the brand new baseboards, scuffled the walls in a few locations, and put glued covers hand prints on door trim. These areas had to be cleaned, patched, and repainted. After sharing some of the photos the " boss" offered a 25 discount what a joke. But in the same email said the carpet I purchased was not part the ther save 100 coupon. I guess I should of read between the lines. Picture attached.So fast forward to where we stand as of today. They want to continue to over charge me. For an area they didnt measure, and be even more expensive then the other company's bid, and wont match that price. They also refuse to honor the coupon, and offer only a 25 discount for all the damage done. I have since asked for the boss to contact me so we could resolve this issue and pay the balance, but no reasponce. I will update this once something changes.

Dorothy King

2023-07

We had our bathroom redone and working with Christy & Laura was wonderful. I wasn’t sure what tile to pick and they put some tile’s together so I could see how it would look. It was easy working with them.

Richard Thorp

2022-05

We had Loveland design carpet one demo old flooring and install luxury vinyl throughout our house. We also had our bathroom remodeled. Sheena was great with handling logistics and Jaimie did the install on flooring. Jaimie took the time to sweat the details and get the install done the right way. He truly loves his job and it shows. He’s also a really nice guy and our whole family really enjoyed getting to know him. We love the changes to our house. Thanks!!

Marie Albert

2023-09

Very helpful, since I pretty much knew what I wanted, they directed me right to it. I've had their services in the past & the guys did a wonderful job & this is the reason I went back to them. Excellent store, good customer service.🙂

Mike Hickman

2023-05

What an amazing team of people!!! I love love Christie and Laura!I have been doing business with them for probably 10 years.They were so helpful in helping me pick everything out for my basement finish and made it so enjoyable.

Old Town Design Build Office

2023-05

We value the relationships we have created with Loveland Design Center employees and the efficiency and effectiveness in which they work! We highly recommend partnering with them.

Jackie C.

2021-05

Loveland Carpet is the best. I've lived in town since 1984 and used them on several projects. Liz in the front is very helpful and I couldn't ask for a more talented artist. She takes care of every detail. I just ran back and picked up a little square of foam for where my dog peed on the carpet and Chris in the warehouse cut it no problem, no charge! Great customer service. You really do get what you pay for in this world. I wouldn't use anyone else.

Charlie Berry

2019-05

Went to Loveland design looking for new carpet in our bedroom. Was warmly greeted by Ashley Sample. She gave us some great ideas and very helpful tips. The installer was excellent and neat. We are very happy.

David Giacomini

2017-05

We were changing our flooring from tile and dated carpet to hardwoods and better carpet. The team at Loveland Design was very patient and walked us through many options. We are very picky about carpet pad and they helped us find just the right match. For hardwoods, we opted for a walnut hand scraped wide plank floor that looks even better installed. Installation was great too. The installers were prompt, polite and cleaned up afterwards. Can't ask for much more and will definitely be back. Nice to support a local family owned business.

Rich Flanagan

2019-05

Ashley Sample was our sales person. She took the time to put together a great carpet package that met the price and quality we were looking for. The installers arrived on time, we courteous, worked dilligently, and cleaned up after they were done. Great job by all.

Sharon Spicka

2020-05

I would definitely use Loveland Design again. I picked out tile and Laura was so friendly and accommodating. She even got an installer to tile my fireplace ahead of schedule. Good experience.

Cheryl Brown

2019-05

Once black mold was removed from floor Carol was very helpful in getting plan in place to replace wood on floor and refinish entire 1st floor wood areas so everything would match. Derek, person who did work, was good in communicating updates and did excellent job. Carol was also helpful in working w/insurance agency for direct pay to LD rather than us paying them then waiting for reimbursement. Highly recommend LD.

Robb Ball

2022-05

Amazing choices for LVP, 8mm, cork backed for high density. Perfect for athletic equipment like exercise bikes and treadmill. All Ladies in store are sweet to work with.

Steve Moore

2023-05

My brother does business with these people. He seems pleased. Installers should show up in a couple weeks.....I'll give a real review then...

greg scott

2023-05

The atmosphere very positive! You are great with a smile, a hello and how may I help you as soon as you walk thrthe door. Knowledgeable professionalsGreat experience

Robert Webb

2020-05

Stopped here to look at carpet and was disappointed by our experience. Installation was extra which is included at some competitors. Went with someone else that better suited our needs. Person that helped us did not impress us here.

Peggy Carter

2022-05

Worked with Laura to choose tiles for several areas of our home. She is great.

Dean & Cindy Ikeda

2019-05

Second time there..what a fabulous experience! Highly recommend if you are looking for anything regarding building, remodeling...very helpful and wide selection. 💖

Heidi Garsky

2021-05

It's a very pretty carpet store and the lady was real nice and helpful.😏

Renee Troendly

2019-05

Best place in Loveland to get special attention to YOUR NEEDS. Love the staff there.

ED FISHER

2019-05

Great showroom, friendly personal service. Sample for what I needed.

Karin Thompson

2023-05

They have a large inventory to choose from

Harley Elbert

2023-07

Lots of options, helpful staff.

Marc Murphy

2021-05

Great customer service friendly people