The Home Depot

Kathryn Rorer

2024-04

I had the pleasure of working with Andrew, Trey, and Kathy at Home Depot for a recent event, and I can't say enough about their exceptional service and dedication. Their participation and assistance were instrumental in making our event a resounding success. Trey and Kathy, who host the Kids Workshops at the store, are absolutely phenomenal. Their warmth, kindness, and passion for their work truly shine through, making every interaction with families a memorable one. And Andrew went above and beyond to ensure we had everything we needed. He demonstrated a level of commitment and professionalism that truly sets Home Depot apart. If you haven't experienced the Kids Workshops hosted by Trey and Kathy, you're missing out on an incredible opportunity to engage with your community and have a blast doing it. Thank you, Home Depot, for having such outstanding team members!

Sheri Merrick

2024-04

Employees are customer service focused. Whoever sees this can you respond if you have experienced Home Depot Loosing your murchandise for any length of time or, not having you're merchandise or all of your will call orders, been frustrated as you and an employee search the store but the merchandise is lost.If you're an employee, my software is going to make your life so much easier by not having anymore lost inventory, clearance, no having these issues any more. All clearance will be tracked. This system will work with any inventory system. This system i designed will give your company high ratings and by having this software application., you will be contributing to helping to fix the 70% of environmental damage retail causes worldwide.

MATT HAMMERLY

2024-03

Customer service was below my expectations. My card would not read due to the damaged strip, so I asked the lady to allow me to go to the car and get my other card and was told they would put the items back in store. Yes it's 901 pm I get that but I won't be back to this store again.

Jo Reeves

2024-05

Great place to get healthy flowers and plants! A good variety to choose from and everything you need to garden.

Arlo Flentz

2023-12

I’m not sure how many hours of my life have been spend in the isles of this and other Home Depot’s. The store where I tell myself “don’t ask anyone in orange where anything is” along with “don’t let anyone pet my African Grey “. Something happens when I walk in that causes me to forget. “Do you know where so-and-so is” they reply “not sure but try isle 51…should be there” as we stand in isle 15. Needless to say, I walk the 2 miles to 51 and there isn’t anything remotely close to what I was looking for. OR, I have my arms full of items to replace said project and mr man in orange tells me to skip that and use a paper plate, hot glue, duct tape and three screws…problem solved. Blah. I get sucked back into this store but can Mr Tim the Tool Man please stand up!?!(No disrespect to employees of orange-it’s your boss and his boss 👀). Please Mark as helpful and follow. I’d like to start a podcast in my travels so I need to see if there is interest

Amy F

2023-09

I agree with others, this store is TRASH! We ordered a snowblower online, went to pick it up and were shocked that they actually believed someone would accept the box that was torn all apart. This store is never cleaned up, there is shipments in most aisles and it is impossible to get around safely. One night we pretty much got stuck in one area because of the tall ladders and the way they blocked off a section. It is ridiculous. They better hope there's never an emergency and that customers need to get out in a hurry. It's a lawsuit waiting to happen. OSHA needs to be called and so does consumer affairs, it's that bad. I am done with this location despite it being 5 minutes from my house, I will go to Lowes in Longmont or if I really have to use HD, I will go to the one on Highway 7.

Anastasia McGilvra

2024-04

Very rude customer service. Val from the pro desk was very unhelpful and very rude. She talks to you like you’ve done something wrong just by asking questions. Would not recommend help from this Home Depot.

Kris Escalante

2022-05

I shopped online and located the item I wanted and was able to locate the item on the correct aisle and bin that was given to me online. That made my shopping experience easy and very quick. I also like that there is a veteran discount. We always get great service and help too.

Jessica E. Delgado

2023-11

I have to say the BEST EXPERIENCE EVER! This Home Depot is amazing! Eddie in flooring was hands down the best staff member this store has! Eddie, you really helped my Aunt Nancy greatly with her turf project! Kudos to you! Wonderful people like you still exist!

Alberto Quiroz

2024-04

Becareful with your returns, after 3 months still haven't received my money back.And when I called the manager got mad because I waited this long before I complain.I don't get it.

Mr. GBC

2023-11

Went there to have some paint colors matched. Took them home, and they weren't a match even though I provided excellent samples in a format that they recommended. Then, when I tried to return them for a refund, they wouldn't let me return them for a refund. They pointed to a notice on the label on top of the paint cans that said they were non-refundable. The nerve of Home Depot. They made the mistakes, and their policy apparently is they have no responsibility for the errors they create. Shameful. Beware and be aware.

Michele Blum

2023-05

This store used to be our go to for any home improvement needs. Lately it is a mess. The isles are cluttered, you can’t find people to help you, and it’s as though no one cares. Back to Lowes for our loyalty, I guess. It’s sad to see how far management has allow this to get.

Christine Conway

2023-05

Had a lawn mower delivered. First it was delivered to the wrong place. The box had been opened and retaped. The box was so damaged I was in disbelief.

Preston Spahn

2024-01

Make sure you open whatever you buy to make sure it's not a ripped apart return. Twice now I've bought something only to get it home and see it's been destroyed by someone.

BrandonD Davis

2023-09

Reserved a trailer to find out that all of their trailers were broken and needed repair. Was told that I shouldn’t have been able to reserve online. Wasted about 3 hours of my day and ruined my plans for the weekend. Nice gentlemen that helped me at the desk offered a truck rental instead but it wouldn’t have worked for the job. No real resolution to the issue other than trying another rental location. Moral of the story call for a reservation instead of trusting online reservation.

Akicita

2023-08

This store has no proactive leadership and no regard for customer service or client relations. I recently ordered a riding mower for delivery to my home. I took a day off at a considerable day wage loss, only to be notified by text mid-day that my delivery was postponed until the following day. I had to take another day off at a loss of day wages and I am still waiting for a response from Home Depot management regarding the cause or reason for the delay or why I couldn't do an in-store pick-up instead. I was put on hold and disconnected by customer service twice while attempting a resolution. My frustration is a result of mismanaged expectations. Their site offers next-day delivery, but they continually fail to achieve that as advertised. Very dissatisfied. . . and disappointed.

Jeremy Knight

2023-07

Came in today to get a multitude of plumbing parts and found everything easy!!Plumbing department was well stocked.Trey and Rosie were both very charming at checkout and informed me of a program that allows businesses to get kickbacks that we've been missing out on for years!

Laura Coyle

2021-05

This is a great Home Depot. Easy to find help. Had everything we needed and the employees are very nice. $1.98 poinsettia!!

Vern Marchand

2023-05

The staff at the store have been helpful and friendly, but one gentleman in particular has made my trips to Home Depot a lot easier. I cannot speak highly enough of Paul Lawson. I know this man's name BECAUSE he's helped me so much. Whether it's product location, pipe fitting instructions or his general knowledge of most things construction, he deserves recognition, as he's already earned my respect. Thanks Paul!

Ira Pickard

2023-11

It went great. The guy in electrical asked if I needed any help immediately when I walked down the isle.

Barbara Snavely

2024-03

I rented their truck. The whole process was easy

joe somma

2023-05

It's a Home Depot... Good for construction materials for newer homes, they will be little help if your house was built before 1950. Also, the corporation does not appear to be trying to keep prices reasonable 🙄. Recording record profits and not paying employees living wages...

Colton Robinson

2023-10

Savannah is always friendly and helpful every time I visit. She knows the store like the back of her hand.

Brian Ginther

2023-09

I have had good and bad customer service at Home Depot in the past for today the people in customer service at the Firestone Home Depot and the store manager were exceptional today. Best customer service ever.

Alvin Kitzmann

2019-05

Every time I go to this Home Depot, I get quality help from people who know what they are doing. And if unsure- they will refer me to someone who does know.

Caitlyn Weiss

2023-11

Always a great store, very helpful associates, and the store is always (Home Depot level) clean😊

Chris O.

2023-05

Wonderful and extremely helpful experience. The wife and I went in to purchase a 6in inline fan. At first it seemed the item was out of stock, but just as we were leaving the store the very kind associate who had previously helped us found us and had our desired item! Both him and another associate had worked together to help us, with their fantastic service and knowledge of the store to locate our item. We appreciate you both very much! Thank you for your help.

Mike Lorentz

2024-05

Very useful truck rental service!

Carol Scharlau

2023-05

We bought $3,200 of appliances. We were given a delivery window of 9-1 via phone, with a 30 minute call before arrival. Delivery shows up at 8, saying we are here. They said the "system wasn't working" and that is why the phone info we were given is wrong. They hung up on me and left. I called the appliance department. They didn't answer the phone for 30 minutes. I called store manager, he couldn't do anything. I called the 800 delivery problem line, they disconnected me. They failed, big time. They offered me nothing in compensation. I have lived in this house with no refrigerator for 2 weeks now. Don't buy here if you want good service.

Kimberly N

2023-05

This store is a mess. The aisles are full of inventory and you cannot move around the store. I walked around the store and lot for 20 minutes trying to find a lumber cart, just to discover the staff uses them for inventory and pick up orders. Because it obviously makes sense to not let in store customers be able to shop for large items.Also, the online ordering from this store is a waste of time. My shipment didn't get put on the truck for my scheduled delivery. The store recommended I come do curbside pickup. When I showed up, my order wasn't ready; they said I could pull it myself. I waited 2 1/2 hours to get assistance pulling cabinets from the top shelves.Go literally anywhere else instead of this store.