Perry's Vac & Sew, LLC

MAtT Crafting

2023-05

BEWARE of Perry’s Vac & Sew DECEPTIVE PRICING & MARKETINGI am writing to report the negative experience that I received from Perry’s Vac on July 8th. I am a seamstress and asked for social media feedback on what company I should use to tune up my two sewing machines. I received feedback for Perry’s and chose them to do the tune ups because their website advertises tune ups starting at $39.99. What ensued was Perry’s hiding behind their false advertising and not disclosing true costs. I dropped off the machines on July 1st. The next day, I received a phone call confirming the machines only needed a tune up. The Perry’s rep did not disclose the cost, so I made the mistake of assuming it was the advertised price of $39.99. If it was my fault for not asking for a total, then it was the company’s fault for not disclosing the cost. Several days later, I received another phone call confirming the machines were ready for pick up. Again, the rep declined to disclose the cost of the service. I arrived for pick up on July 8th and received a bill – not for $39.99 each as I had expected – but $89.99 each. I was very upset in the moment and had a manager come out to explain the price difference. I told him what his company’s website promoted, advised him that nobody informed me what the cost was going to be, and that I wasn’t financially prepared to pay $179.98 for the service. The manager did not care at all. I was forced to sign for and pay for the service or they would not return my machines to me.I felt so blown off by this experience; my first experience with Perry's. As a customer, my feelings were hurt. I decided to reach out by email. See attached picture of Perry’s invoice where the Initial Estimate section was left blank. At no time was I informed of the total cost of service until pick up. If I had been informed prior to service, I would’ve decided to do only one machine, or at that cost to try to tune up the machine myself. Perry’s is a deceptive, duplicitous company, and they don’t care about their customers apparently as they never responded to my multiple contacts and attempts to resolve this issue. As a small business, I don’t know how Perry’s can deceive their customers and behave so evilly like a corporate company would.As an alterations business, I would not refer Perry’s to my customers, and I certainly will not do business with them again.

Kate Marcus

2023-05

Extremely knowledgeable, before we came to them we went through 3 vacuums in 3 years. This time we decided we wanted to spend a little more than we did in the past and boy did we get an excellent deal. I looked at the cost of a Riccar online and it’s so much more than what we paid at Perry’s! Plus their customer service is the best! They listened to our needs and helped us find the right vacuum for our household. We have had our Riccar for 4 years and it runs like it did the day we bought it! We need a pet cleaner next and will definitely go through them!

Heather Utrata

2021-05

Yikes. Brought my brand new sewing machine in for an issue. Never got it back. Apparently they 'disposed of it'. I received zero calls/messages/communication regarding the repair or the fact they were just going to throw it out after 90 days. When I just spoke to Joe, questioning why I hadn't gotten my machine back, he told me to never call there again. I get that they can't 'store' items forever, but better communication could've easily fixed this situation (they said they called me several times, however when I reached out to them on several occasions they had no information, so I'm not sure I believe that and I've heard from several other people that they have lost their items as well). I'm really disappointed. More in the rudeness and complete "couldn't care less" attitude than anything . You could at least pretend to be sorry that you threw out my property.

Brooke Warkentin

2017-05

Normally these guys are the best, pointed me to a great vacuum that has lasted years and they are the only ones I will let service my very old singer sewing machine. Unfortunately this last time they failed to return my calls regarding when it would be completed. They have now had it for over two weeks! I called again today and finally got a person on the line, it seems the machine has been done for some time now. It only took a day fix and apparently someone just forgot to call. This is the first time this has happened so I will still give them four out of five. I've been a customer for over ten years, and need to bring my machine in every 18-20 months along with any vacuum issues, so not bad for that amount of time.

Hailey Goddard

2016-05

Just picked up our vacuum after deciding to go the repair vs. replacement route and WOW. So impressed! It works better than when I purchased it 2 years ago. Can't thank them enough. Highly recommended this local business. I even got it back totally cleaned inside and out. They went above and beyond to impress.

Kyle Knutson

2019-05

They were supposed to see if they can enhance my vacuum. However it was too old and no parts so I was going to get it back but they can't find it but conveniently have vacuums for $150-209 I could buy. They have said someone is going to call me and never do. So disappointed I need to clean my house and can't because Perry's stole my old vacuum!!!!!Do not go there seems like a scam and no wonder why they have been in business so many years when they steal customers vacuums!!

Linn Barrett

2017-05

POOR CUSTOMER SERVICE! I have been a long-time customer for 16 years. The repair/maintenance service has fallen over last 5 years from very good to mediocre. Customer service has fallen from satisfactory to poor. Perrys has a 30-day pick-up policy and clock starts ticking on day service is done. Policy says pick up in 30 days or Perry's disposes/sells vacuum cleaner. Dropped a clogged Dyson for repair on September 23 and Perry's ordered filter. Filter arrived 3 weeks later and Perrys called me on October 12 and said repair done. On November 10th I came to pick up vacuum cleaner & waited 25 minutes while employees searched store. Found my vacuum cleaner on showroom floor marked for sale as of November 9 -it had been 28 days since call that service finished -not 30! Perry's did not follow own policy and offered no compensation for such mismanagement and inconvenience. I was told to pay the full $155.58 for routine service + hepa filter, which I did. WOW, as a customer for 16 years who has referred lots of new neighbors + family members to Perry's over those 16 years, I received poor customer service. Hope this doesn't happen to you!

Alysha Miller

2018-05

Very disappointed..... Wanted a cleaning and needed a new part for my vacuum. They had it for two weeks and nothing had been done. They gave me a loaner vacuum and it did not work well also smelled like it was burning and left a black mark on my white rug. When I came to try and work things out the lady there was extremely rude and just said '' good luck finding somewhere else to go." I'm really shocked at this kind of below the belt customer service. Sad.

Currier Inn Bed and Breakfast

2015-05

We bought an excellent Riccar commercial vacuum cleaner at Joe's suggestion. We vacuum 10 guest rooms and hallways everyday... we thought the cleaner would be too light... but in fact it's fantastic. Thanks Perrys Vac & Sew for great service!

Rebecca Kindvall

2017-05

After a horrible experience with an employee, Joe Perry made things right with me so I am changing my review from a 1 star to 4 star. I am still a bit skeptical of some things but I will continue my business simply because if Joes quick response to me and his willingness to make things right.

Alicha

2020-05

Poor customer service! Took my peddle to my seger sewing machine in to see if that was the problem to why my serger wasnt working. They tested it said it was working didnt ask me what the machine was doing or anything! Handed it back to me. Took the peddle somewhere else to get tested and it wasnt working!!!

Jared Niswender

2021-05

Super fast and super nice! For as quick as they fixed our vacuum, I didn’t know if I should be happy or discouraged on the price...but way cheaper than new Vacuum and thrilled to support a local business.

Justin Eland

2023-06

Fixed my machines multiple times. Great work and fair pricing.

Stevie Ferris

2018-05

Took really good care of me .. bought bags & belts then found out my motor was bad on Hoover.. w a smile took them back but after trying vacs from Wal-Mart bought one here made in USA .. way better vacs & learned most names like Hoover, Bissell, dirt devil & others r owned & made in China so beware.. they do NOT have the same suction anymore but this store was great showed & had plenty to choose from

Wade Bradt

2018-05

Did a great job performing Warranty Service on our Bissell Spot Bot. Took a few weeks, but it's working fine.

Naomi

2021-05

What a wonderful business kind people Quick Service transformed my old sewing machine into a shiny new penny highly recommend them

Sandy Wyatt

2021-05

Many thanks to Perry's for repairing my 1974 Singer. It's sewing like a new machine!!

Ryan Martinez

2017-05

Tried calling and got a "'llo?" "Hi, is this Perry's?" "YYyeeeeeaaaaahhhhh"Tells me all I need to know about the customer service (as a person who has worked retail for years).

Michael Jimenez

2023-05

They will sell you broken equipment so you come back and get it fixed there

Courtney Ehmke

2018-05

Great service. Very nice and friendly. Fast service .

Anna Vieyra

2020-05

Lovely little store with a great variety of cleaners

Mark Dreher

2021-05

Great service. And very helpful

Awesome Channel

2020-05

They sell great vaccums

Bernice Lovata

2021-05

Had what I needed & good advice.

Penny F. Dressor

2018-05

Amazingly helpful, knowledgeable and kind!

Marco Castillo

2018-05

Finded all I'm needed.

Jim Bucks

2018-05

Always helpful.

M N

2017-05

Over priced