The Fish Crew

Audriana Hernandez

2024-04

I had a great first experience with Trader yesterday, getting my aquarium fully equipped with live plants, a cleaning crew, 3 dwarf puffers, and 1 dwarf gourami. I got my water tested and was all set to go. Unfortunately one of the puffers died almost immediately, but all the other newer inhabitants are acclimating very well! I had called the store ahead of time to get a full understanding of their return/swap policy and was told I needed "the dead fish body, a water sample, and my receipt." They specified no further.Upon going back to the store with all of the listed required materials, I was met with hostile "customer service" by what I discovered to be THE OWNER. Being very polite I presented my samples, my receipt, and my water test from 24 hours prior. Matt was very quick to dismiss me, and very aggressively. I felt very intimidated by again, THE OWNER who was speaking to me in a very demeaning tone, like I had done something wrong. I tried to explain that I had called earlier and had asked about the policy, and it had not been specified that the body of the fish needed to be separated from the water sample (again, very politely). I was immediately and sternly interrupted and treated like a dumb blonde. The owner just kept repeating "nope, not gonna fly. It's stated CLEARLY on your receipt," exaggeratingly pointing to my receipt as if obviously I should know all the ins and outs as a first time customer.I spent over $100 on all of my materials and fish and was met with less than sub-par quality customer service by owner of the establishment. Trader, Ethan, and Emma provided the best service by far and if I do decide to continue shopping there I will only do so with them. But how I was treated today nearly sent me out the door in tears because of how heavily intimidated I was by the harsh and aggressive verbal treatment of the owner. I didn't even think to get his name [at this time] because I was so rattled. I will be returning tomorrow morning (with a SEPERATED SAMPLE) and to speak with [hopefully a different] manager about my experience. I am just baffled that I received such poor service after spending so much the day before. They were total polar opposite experiences. Thank you Trader, Emma, and Ethan! But the upper management desperately needs to be addressed for their poor treatment of a first time customer. It truly was outrageous.**UPDATE** I returned to the store hoping to get better service and I sure did! The manager on duty, Emma, apologized for the horrific experience and thanked me for returning. Ethan tended to my needs diligently and answered my questions with a surplus of knowledge! Overall, my experience with the crew at Fish Crew has been phenomenal. I commend them for being able to recover such a horrendously fumbled situation bred by upper management. All three of them deserve a raise 👏🏼

Myranda Smith

2024-04

Hands down the best kept fish store I have ever visited. The owners care and it shows. Keep doing what you're doing. We will be making a trip back from Casper WY specifically to shop here soon

Shea Brown

2023-09

We were greeted by Mason, who asked if there was anything he could assist us with. The level of customer service provided by the staff was exceptional, leaving us feeling valued and welcomed.One of the highlights of our visit was the impeccable condition of the tanks. The cleanliness and care put into maintaining the tanks were evident, ensuring a healthy environment for the fish and an enjoyable viewing experience for customers like myself. It's refreshing to find a shop that takes such pride in providing top-notch conditions for their aquatic inhabitants.The variety of freshwater and saltwater fish available at The Fish Crew is truly impressive. Whether you're a fan of vibrant tropical fish or breathtaking marine species, this shop has it all. Personally, I was delighted by their extensive selection of shrimp. The incredible variety left me spoilt for choice and allowed me to find the perfect addition to my aquarium. It's evident that The Fish Crew takes pride in curating a diverse selection of fish to cater to every customer's preferences and desires.The staff at The Fish Crew are not only friendly but incredibly knowledgeable as well. They were able to answer all of my questions and provide valuable recommendations regarding fish compatibility, tank maintenance, and general aquatic care. It's comforting to know that the staff is well-versed in their craft and can offer expert advice to ensure the success and happiness of the fish and their owners.What truly sets The Fish Crew apart is their dedication to providing excellent service to all customers. Although the shop was bustling with activity, the staff efficiently managed to attend to everyone, creating a positive and inclusive atmosphere. It was evident that each customer, including myself, received the attention and care they deserved.In addition to the wide range of livestock, The Fish Crew also offers a comprehensive selection of aquarium equipment. From corals and plants to snails and fish, they have everything you need to create and maintain a stunning aquatic environment. This one-stop-shop makes it convenient and hassle-free to find all the necessary supplies to bring your aquarium dreams to life.The exceptional service, stunning selection of fish, pristine tank conditions, knowledge of the staff, and comprehensive equipment offerings make this shop a true gem for all aquarium enthusiasts. I highly recommend paying them a visit for your aquatic needs, whether you're a seasoned hobbyist or just starting your journey into the underwater world.Thank you, The Fish Crew, for providing outstanding service and an impressive array of aquatic treasures. Your attention to detail and commitment to customer satisfaction are truly admirable. It was a pleasure visiting your shop, and I look forward to returning in the near future!

Jamie Templar

2024-04

Wonderful fish store. Store is warm, brightly lit, spacious. They also have a small toy section for children and mini fridge with drinks which is nice touch. When you first walk in there is a beautiful fresh water and salt water display tank. Inside the store is a massive display tank with various large fish.Fish are well taken care of. Beautiful plant selection. Decent selection of rocks and driftwood (when in stock, driftwood goes quick!). Absolutely love that their website has their current IN STORE fish and plant list. Makes it really easy to see current inventory without driving over. They also have a reasonable amount of stock. I love that they will wait until a species is gone, before stocking the tank with more. The well-being of the fish is priority over profit. They also have the date listed when the fish arrived on each tank.Over the past few months we have gotten about various shrimp and plants, and 28 freshwater fish, . All healthy, happy and doing well after short bag float/drip acclimation. I believe they do preventative medication for at least some of the fish. I don't have a separate quarantine tank so this is the only place I trust for fish.All staff is polite and helpful. Sometimes they might be busy and can't help immediately but that is understandable at a small store.Knowledge is mixed but they are always happy to direct you to another staff member if not sure. I've never had any issues and appreciate their advice. I've had one member question my fish choice because they were concerned I didn't have a big enough tank. I am so appreciate of that, it really demonstrates care for fish. I wish more businesses would do that.Also, I always judge a fish store by the betta care. Fish Crew does not disappoint! The store itself is warm, and bettas are placed in x-large open containers with clean water. I have never seen one sick or dead. They also have some in aquariums. Personally I feel that they could reduce their betta stock. The large quantity makes it to easy for an impulse buy, rather than researching and cycling minimum 5 gallon tank, with heater and filter. I understand though they are also trying to compete with big box stores so it is a delicate balance. Maybe a sign with proper betta care could be placed next to the display?Good selection of food, meds, filters, lights, heaters, tanks and equipment. They also have a rewards system which gives you a small discount off .Overall, fantastic store which I highly recommend to anyone looking for healthy fish. Also just enjoyable place to visit and walk around.

Johnnston j

2023-08

When I tell you! I’ve been retired from Freshwater to get into something harder like Saltwater! This store has some of the most detailed and professional art tanks I’ve ever seen in the fresh water hobby!I want to thank the staff yesterday that runs on Saturday shifts for an amazing quick and professional level of action and last minute tear down on one of the displayed tanks for sale!I’ve heard the General Manager/Owner of the store designed this beautiful piece and just knew I had to get it!I want to thank Him and the staff for an excellent purchase! And that’s why it’s called the fish crew! A crew striving for excellence.

Alexandra Randle

2023-12

Stopped by yesterday looking for stuff for my new shrimp tank. My Mom recommended it, the store is beautiful, they have good stuff. A bit pricey but that is understandable. Emma was super sweet and helpful. Overall an amazing store. Great for people just getting into fish/shrimp keeping.

Vlad Drac

2024-02

Staff is knowledgeable and friendly. I wish there was a little more selection of fresh water fishes but it is not a bad selection by any means. Staff is very friendly and concerned with the health and safety of the fish you want to purchase. Geat fish store. There salt water tank in the middle of the store is filled with interesting and beautiful fish. It's with it to just go in and check that out.

Stephanie Selig

2024-04

Good in the Fish Crew store is kind of like a field trip to an aquarium. So much to look at! Sometimes we've had to wait our turn to speak to an employee, but -- so much to look at! The employees are very knowledgeable and helpful.

Daphne Miller

2023-05

Awesome assortment of live plants always! Love these purple cardinal foreground plants, so vibrant. My go to store always for plants and fish, even if it's a 45 min drive.

Steve Scifres

2023-05

I've been back several times. Freindly, helpful, and knowledgable staff. The store can be busy so I'd call it a popular place. They have salt water and freshwater supplies. They have some amazing tanks to enjoy so plan on a little extra time. They also do water testing if you bring a sample (not a dip stick test but a spin test). They helped solve some algae issues we had with our tank.

Kyle Legg

2024-02

That's a really cool aquarium fish shop! Great layout with fresh and saltwater fish with very knowledgeable folks there to help you out to answer any questions. If you find yourself in the neighborhood, you should go check this place out!

Andrew W

2024-01

Rude employees that are annoyed to answer questions. For a while I liked coming down to this shop but the last few trips have been lackluster. I’ve never run a planted tank before and the guy that helped me seemed extremely annoyed that I didn’t know how many plants I needed for my tank sizes. I’ve normally just used canister filters for my tanks. This was my first go at building a planted one and boy howdy did you put a bad taste in my mouth. I have no idea how fast they grow, that’s why I was asking for your advice dude. Also was very annoying to get the condescending tone when I asked for two plecos. Yes I’ve had them before, currently I already have one common and two bristle nose. Currently my basement has 6 aquariums ranging from 10 gallon to 220. yes I am well aware of how large they can get. I’m currently running a 220 gallon tank for my bass until my pond is finished this summer. I want large bottom feeders as my bass are around 9in currently and like to eat anything small enough to fit in their mouths. I don’t need you assuming I don’t know anything about fish. This was the last time I shop here.

Siri Austill

2023-11

Very clean space, nice layout, and the fish look waaay happier than the ones at PetSmart! Didn’t know fish were all that expressive till I saw the comparison, haha. The staff have been super helpful and always present to answer my silly questions. Only two issues: I felt pretty lost trying to cycle my first tank and needed to use YouTube to supplement their advice; and once I got an inaccurate reading on a water test that almost caused me to take emergency measures for a tank that turned out fine. But that may have been due to me contaminating the sample somehow. Overall great shop!

Jamie Pagano

2019-05

If you need anything fish related,this is the place to go. They easily have the best selection of plants out of any fish store I've been to! I love how friendly the staff are!

Robert Russom

2023-09

Best fish store I have shopped at, very knowledgeable staff tons of extra stuff.

Brandon Sparks

2019-05

Absolutely the only place I go for all of my fish care and needs. I have purchased all of my fish, their food, chemicals, live plants and cleaning equipment from here. They have highly knowledgeable staff that have helped me for well over a year now. Excellent place to do business!

Dejalae A

2024-04

Tanks are always clean when I come in and they are good about making sure fish are healthy. The staff really knows what they are talking about.

Audrey Marie

2017-05

Super high tech. Amazing display tanks. Great selection of affordable coral pieces. Cool plants for sale tanks. Friendly employees. Decent amount of fish for sale.

Julianne Alley

2023-10

Despite being the only fish store in Fort Collins besides the big box stores, it's a good store. The staff are knowledgeable and helpful and they always seem to be sufficiently staffed so that everyone can get help without standing around waiting for 15 minutes.The selection of plants is phenomenal and their natural decor is nice too. The brands of stuff they sell are high quality.The selection of fish available isn't all that great and some of their prices are ridiculous. Example: $20 for a bala shark. So I tend to buy all my plants and aquarium/fish supplies here but not the fish themselves.

Rachel Svenkeson

2023-09

Such a great store. They will help you figure out what you need for your aquarium. The giant aquarium is magical to watch. I love watching the eel. I get my plants here and they re-home fish if you seem to have bought a virgin Mary guppy from Petco who pops out fry every month.

Sarah Fietz

2024-04

This place is AWESOME. All of the staff is very knowledgeable and they have a great selection of everything you need.

Jette M

2023-05

Excellent local fish store. The staff are knowledgeable and happy to answer questions or help you find anything you need. The critters appear to be healthy and well cared for, no dead fish floating in every tank like a lot of the chain stores. Good selection of animals as well.

spicy plane

2023-12

I was in here yesterday and I needed help starting my first fish tank! The employee mason came up to me with a very friendly greeting, he also was able to get me where I needed to go in needs of supplies! Thank you fish crew, and thank you mason!

Jeff Baum

2023-09

Service is extremely slow; nobody is ever at the register and if you ring the bell for service you're still ignored. 2 stars because they stock some decent dry goods and frozen food but need to keep someone at the register for quick purchases. Not everyone is there setting up their first tank. I wouldn't personally buy any livestock there. Fish look direct from wholesale and corals are stressed, look like trade in. Make sure to carefully dip and quarantine livestock if you. There are much better options around town and the area. This is about the same as Petco but without a way to checkout. Serious aquarists will want to go elsewhere or online.

Berkley Fuller

2022-05

We've been a salt water aquarium service account for over a year now. The Fish Crew has been great, especially our service technician Adison. She manages our tank with such care as if it was her own and is extremely knowledgeable and responsive to all types of questions (even after work hours and weekends). The Fish Crew is great..thank you Adison for all the care you put into our tank!

Christian Nelson

2024-02

The fish always look happy and the staff seem very knowledgeable. This is where I go now for all my aquatic needs.

Joshua Beaumont

2021-05

Absolutely stellar service! My wife and I are getting back into fish keeping after a long break. The knowledgeable folks here at the fish crew helped us choose the right tank pump stand and other accessories for our 1st SPS/LPS reef tank. Excited to get this thing's cycled and get back to look at invertebrates, corals, and fish…

Crystal Jo Bruns

2024-04

Great little store. Knowledge staff! Great fish!

Hunter Gibbons

2023-08

EMMA!!!!My husband and I have been going to Fish Crew for a few years now and have always had a great experience! Emma in particular is the absolute best! She is always going around checking on customers, making sure any questions are answered. We will wait all day for her to finish with others, just to get her help with a single plant or fish!! She’s AMAZING!!

Jason G

2023-06

This place is so fun. The folks are so friendly and have been so helpful and informative!