The Home Depot

Nicholas Crabb

2024-05

Ordered two interior doors online to be picked up in store. When I got there to pick them up, both were damaged. Store employees helped me set up new orders for the doors to be shipped to the store and set up special shipping to my home due to the inconvenience. Admittedly did take an extra 3 weeks to get the doors, but given the initial damage was not the associates’ fault, they did their best to accommodate with the options they had. 5 stars to the associates, but -1 to HD in general which delayed the project.

Michael Reich

2021-05

The staff at this location work hard everyday to maintain a clean, stocked, and safe store for their customers. Their employees and managers are knowledgeable of their products and where things are located. Not only that, they are glad to help you with your shopping experience and with your project questions. They know their stuff and are glad to have you in their store with them!

Christine Scott

2024-03

I ordered a countertop and the contract does not state that I have to construct supports for the counter extension. I was advised today by Home Depot’s contractor (Front Range) that I have to construct these supports. I’m a 76 year old widow. How the heck am I going to construct supports?!The contract was for fabrication and installation of the countertop and to me, installation means all aspects of that process.I have requested that they take responsibility for the supports and if they refuse, I want a full and complete refund!

KM

2023-12

Flooring- horrid experience. Bought LifeProof flooring from Home Depot and had it installed. We have 1,216 square feet worth being installed. That cost over 8K for product and installation. We moved everything out of our home because we were told that nothing can be on the floor. No problem, we put it all in storage.Then, the week of install we are told we could not stay in our home during installation. Yes, it's two full days to find a place for our pets and us to stay. Plus, the installation liaison was terrible to communicate with because she, Roberta, kept us on speaker phone and yelled at us the entire time. We didn't need speaker phone because she shouted the entire time. She didn't ever stop talking, we couldn't ask any questions because she didn't stop. Then, when I finally gave up and talked over her, she scolded me for talking over her. Roberta tells me only two days for complete installation . Yes, you read that right for over 1,000 square feet on 3 levels. As you can imagine, it's a joke.Finally, the installation is considered complete. It wasn't performed correctly, it looked terrible. Home Depot decides that we should have them come in to our home again to evaluate the crummy job. I already sent them photos and we had already left town for work. Believe it or not we have a life outside of home Depot. Therefore, no one would be there to let them into our place. While we were out of town I had an emergency surgery.Home Depot calls to tell me that there is nothing they will do because I cannot be there to open my home for them, they told me I'm NOT cooperating because I will not fly out to Colorado and accommodate them. Fine, I'm over it, we will chalk the place and make it look best we can on our own. But, that is not the only issue. Home Depot over rang the flooring cost by 331$ so every week I go to or call Home Depot.First excuse is it's Cindy's (Cindy sold us the flooring) day off today, I just want my refund, I do not need Cindy for a refund. Then, I leave Colorado again for work, so I call and the Manager, I think her name is Lou. She says, I'll return your call by the end of the day. Guess what? No call. Nothing. So, I'm back. I'm told Cindy's not working, again it's her day off. Yep, it's my day off too... seems that I spent most of my spare time dealing with Home Depot.The manager Lou.. basically looks at me and does nothing. Nikki recognized this is a situation that requires customer service. Thank God Nikki Glasgow was there to help me. Nikki said, I'll help you and calculate the amount owed, the other manager, Lou, would never do that to help me. That other manager would have me chase around that money till I die. Nikki was there to work, and she did a great job. She did the work no one else would do to make things right. Nikki is new to that location in Evergreen. Nikki got my refund sent to me. We paid for the work in December got the install and on May 11,2023 refund check is in the mail. She is the best employee at that place. Do not buy floor installation, put it in yourself. They are terrible, and if you expect a refund on a flooring job. It will not happen, unless Nikki is working. These people at Home Depot will NOT get another penny out of us as a long as I live. Lowe's or do it myself and save the hassle. It's not like the work I paid for was actually done, when those guys left my place. We ended up traveling back and forth on our days off to complete the job. It is terrible they treat any customer so poorly.

Rich H

2024-04

This is a really nice Home Depot that we go out of our way to visit. Incredibly friendly and helpful staff throughout the uncluttered store.

Lexi Welch

2024-01

Assistance in the bolt isle would have been nice. There was an employee not far away, but I got what I needed to the best of my knowledge.

Kelley Weida

2023-10

Mitchel in customer service is awesome. We had an item not ring up correctly but didn’t realize til headed home -50 min away! We were in a time crunch to get the price fixed and get back on the road. It was a $200 price difference so worth our time going back! Mitchel was on it - got the correct price - made the return - quickly found a manager (Dawson) and took care of us very efficiently. Kudos to Mitchel and Dawson. Thx

Mark Branch

2023-12

It’s nice that we have this store in Evergreen. However, it’s small and often doesn’t have what I’m looking for. Can’t tell you how many times I have to go to the Golden store to get what I need. The staff is great there. I just wish it was a bigger store.

Larry Levy

2023-09

I've had many experiences at home depot throughout the years. Some good some not so good. I never write reviews. It's total waste of my time. But I just had to go out of my way to say...Erik Listou, you are the best Associate I ever had the absolute pleasure of interacting with. You took the time to help me and save me time and money. All with a genuine smile 😃THANK YOU ErikLarry Levy

kc cassidy

2024-04

I found their lack of professionalism in the work place pretty abhorrent. Management can be overheard talking poorly about other employees

Kathryn Aiken

2024-02

This Home Depot is close to my house so I’m here all the time always picking up something for the remodel of our home my fiancée is always working on some project around the house and yard

Karen Bresnahan

2023-07

I've been to Home Depot twice this week and had great service with answers to my questions. Eric and Bill helped me find the right products and Eric (Evergreen Santa) is simply just a joy!!! The store is nicely maintained, organized and the checkstaff are friendly and accommodating. Thank You All!!

Valarie MacMurray

2023-07

As a former customer service representative and merchant or whatever they had me do. I have worked for Hugh m woods when they were around. Ace hardware and Lowes was my recent..worked for 6 years..Anyway while we were there kind of looking. One guy walks by..nothing..a few minutes had one look at us but continued on his way..I really don't get why people are so rude. I'd love to work again! Just to train ppl how to say at least hi..how can I help u? Pretty flipping easy I think.

American Girl

2023-05

Great Customer Service. “Reed” was a wonderful help, very informative, polite and attentive! Great store!

Kacey Garrison

2020-05

Wow!!!! Just horrific customer service.1. The assistant manager not wanting to place a order while running a station. Then coming to aim to rescue his employee from bad math.2. The employee in appliances merely pointed the direction for me to follow. No hello, no how may I help you! Just pointed figure till I proceeded to ask what she was meaning.3. Math!!!!!699 minus 25 percent equals.....524.25Not 589 home depot cashierInternet 527.404. Price match guarantee ...assistant manager wouldn't match the price of competitor.Stating all sorts of excuses validated not true with customer care phone call!All in all horrific, people really need to take a moment and read literature! Especially a assistant manager.Walked out with no stove purchased and a unhappy yet loyal Home Depot customer in the past.Fourth set of appliances baught at home depot.

GloomzyLion

2023-06

The people are nice, the store is clean, the parking lot is big. I know most companies see reviews as a positive or negative and I wanted to make sure this store is seen in a positive light. It’s very well maintained and someone should make notice that clearly all the employees here are doing good work. I genuinely appreciate the simplicity, speed, and kindness here!

Joshua Spinner

2023-05

This location and especially the manager Lew do an awesome job. Even when the store is very busy Lew handles things swiftly, with purpose and with a smile on her face. The young people at this store really seem to care compared to the emotionless robots at larger stores. Thank you for helping me keep all my rental properties running smoothly.

Mary Ellen Kennedy

2023-09

Ordered carpet to include an extra piece. Installed carpet, no extra piece. Left messages for flooring dept with no call back. Went into the store and spoke with Lou and Cindy. Promised a callback the next day. A week and a half later still no call.

Anthony Ricco

2023-08

At this particular location I was lucky enough to find an associate that walked with me to find a more knowledgeable associate in electrical. The second associate was not only was very knowledgeable in the electrical department, he could not have been any more helpful. It's sometimes hit and miss when you're asking people for help but my experience in this store could not have been better.

Tim Paull

2023-06

I just had the best experience at the Evergreen CO Home Depot (El Rancho Rd) thanks to Mark G. in the paint department. He provided exceptional customer service, possessed extreme knowledge, and showed unmatched professionalism helping not only myself but many other customers while assisting me without ever making any of us wait or feel unattended to. Additionally his charm and positivity during our interactions may even have cured my chronic depression and anxiety. Thank you so much to Home Depot for hiring this man, and to Mark G. for his positive impact to this store and the world in general!With the kindest regards,T.P.

Kevin Bales

2021-05

Got a very full fir Christmas tree. Bonus: 6' to 7' fit in the car and the personnel wrapped it in plastic to get it up the stairs and into the house without knocking anything over. $70 same price as Costco (who ran out.)

Ellie Jay (Ejay)

2023-09

Edit. Another week and still nothing. If I seem extreme imagine getting home to find the back of your car covered in paint because the mixer didn’t seal the lid. —- The paint department didn’t put a lid on my paint and it got all over the back of my car. They filed a claim with their insurance called Sedgwick which is horrendous and understaffed. I hold Home Depot responsible for using such a horrible company. It reflects poorly on Home Depot. I’m so disgusted at their lack of customer service three weeks after the claim.

Cynthia Thrall

2023-06

Home Depot has everything you could ever need, but the customer service has declined because you have to track someone down. I don't think the current staff is trained as well as they used to be. They are nice, but don't have the depth of knowledge about the store.

Jolene Wilhelms

2023-06

Best staff on the planet! Unbelievable! Over the top! Not only did I get the best deal in town on bags of rocks, they brought them to my car, and helped load them, not just 1 or 2, 25 BAGS OF ROCKS! They are Amazing!

Stephanie Rizo

2023-05

I went here first thinking I could redo my floors, close to home. When I got there, they had absolutely NO tile to choose from. So, I went to Lowe's in Lakewood. Purchased a lot of tile at reasonable price, along with matching grout and paint. After getting into my renovation, I realized I didn't purchase enough paint. Silly me, I thought how hard is it to match paint and tried Home Depot again. Gave them a half gallon of what I had left to match. Wasn't even close! I had worked for a huge Ace Hardware for ten years prior to moving to Colorado, and know the process. I can tell you, they didn't shake my half gallon before trying to match, nor did they mark the gallon with a sample. Super disappointed in this place. If your from the foothills, make the drive towards Denver, it's worth it!

Carolee Whiting

2023-05

I was greeted with a joyful smile/demeanor from Deb & Teresa upon walking in. Ken was very polite & cheery @ checkout. I purchased a flame thrower attachment & new propane tank. Teresa had me pull up my vehicle so we could load the propane tank directly. When I tried to connect the attachment, I couldn't get it on. I went back in the store to purchase needed attachments; however, I did not need attachments - Binoy helped me trouble shoot the issue, he asked me if I was turning left or right – You need to turn left! I left the store in a fabulous mood because of these 3 team members & how they treated me. They make me want to shop every morning at 6:00 a.m! Thank you!

Jackie Murrow

2023-05

I ordered & purchased new appliances with Carol from the Evergreen location.I have been nothing but disappointed from start to finish. I still don’t have the correct refrigerator that I ordered. The last conversation I had with Carol she informed me that I had to purchase yet another refrigerator and when it came in they would pickup wrong refrigerator and give me credit. To top it off the refrigerator that I did receive is damaged. The microwave also came damaged and it took 2 different visits to finally get that problem resolved . I finally have thrown my hands in the air and told Carol just to order new panel as I’m done with the appliance department. I asked to speak to management and was informed that Matt wasn’t there. I’ve left a message for Robin and also talked to Christie and nothing has ever been resolved. I’ve lived in the Evergreen area for 26 years and I will never do business with this store again. Carol was rude and made no attempts to correct her mistakes.

Zebadiah Lavallee

2023-06

Don't bother with Express Delivery of large / many items. This store can't handle it. Placed an order around May 20th for nearly $500 worth of items. The website said delivery by May 24th for the $89 delivery fee. No problem. Welp, that day comes and goes, and then I see on the website, to be delivered June 3rd. I get a hold of support and they say 'We moved it up to May31st' Great. May 31 comes and goes. I get a hold of support on June 1st and they say that there was a problem with the truck and that it will be delivered on June 2nd, and to call this store at 12 noon on June 2nd if it hasn't arrived. Well wouldn't you know, 12 noon rolls around and no delivery. I call the store and they say 'It's scheduled to be delivered on June 10th' Now why would I wait yet another week (to make it a total of 3 weeks) since order for these items. The customer service person is not at fault, but they stated that their shipping company is not great... So why are we using them. I then contacted online support who stated that they can try to get the items before June 8th. No, It's already been proven that we can't trust their word, so why would I keep getting strung along. Guaranteed, no accountability comes from this to the Evergreen store, their 3rd party shipper or anything. Pretty common in today's world. I am just going to go to Lowes or any where else that can actually get the job done. This is the most embarrassing thing I have ever had happen with Home Depot.

John Hugger

2023-11

Purchased same patio doors for very much less than Renewal by Anderson would sell them. Renewal ses to me to play games with its pricing.

Michael Haga

2024-04

Friendly employees and they always have everything I need!