Safeway Pharmacy

Charles Whittemore

2024-03

The woman at the desk seemed incompetent with her job. She didn’t seem to know how to transfer a prescription to another pharmacy. Also, the pharmacy did not carry the medication my doctor prescribed. The online prescription system had also been hacked nationwide so it was very difficult to have the prescription called in by my doctor. I was upset because I ended up making 5 phone calls back and forth between my doctor and the pharmacy, and they didn’t even the medication after all that. I also went in to the pharmacy twice to talk with the incompetent woman about the situation. She was not rude, but just seem to understand what was going on. I will never go to a Safeway pharmacy again in my life.Also the grocery prices are crazy high, so I think I’ll just go elsewhere down the mountain for groceries all the time. The app always crashes. Safeway is a terrible business I don’t recommend to anyone. I recommend to avoid at all costs.

Susan Langdon

2023-12

The Pharmacy is hit or miss. Sometimes everything things go great and other days it is a disaster. My doctor ordered me a medication over a week go and nothing. I also used the app to order a refill. After waiting several more days I called twice to see if there was an issue or out of stock. I was immediately put on hold after being told “if we have time”. The first time I waited and after a 5 min the phone was picked up and then immediately hung up.The second time. I was out on hold again and after several minutes the line was transferred to physical line. Today I stopped in person and asked about my prescription. I was told there wasn’t any issue and the tech didn’t understand why it had not been filled and they could fill it in 20 min. I came back after 20 min and waited thru another line. When it was my turn I asked for the prescription. Still not ready and told another 5 min. I said I would like to wait over by the side and was told that was ok. As I continued to wait. The one pharmacist on duty came up to answer a question for the for the next customer. He then recognized another person who just finished picking up their prescription and started a long personal conversation. After they finished , the pharmacist looked at me waiting and had a puzzled look on his face. I said “I have been waiting for my prescription that was ordered last Tuesday. The tech who helped me quickly told him it was on his screen. He then went and filled my prescription. It was 55 minutes after I had asked the first time and 10 days after it had been ordered.

Adriana Derma

2024-04

The asian woman at the counter seems to be an underpaid or bitter woman, but definitely very poor customer service. I will not return to that pharmacy again. Go to Rocky Mountain Farmacy, they really had a good service.

Jennifer Taylor

2023-10

Hopefully it's just due to being super short staffed, but had a super unpleasant experience. I asked when I could refill my Rx next, and as a response I got a math problem, and a lecture. Yes, Sarah I can do math, but I was asking when I could refill this again. WOW.

Melaina Ward

2023-10

We are from out of state, came to visit and forgot a medication. This pharmacy got our prescription transferred and filled in a short time. Great to talk to and friendly at the counter. Thank You!!!

Kim Coyle

2022-05

Every month about the same time every month my doc when she remembers, calls in a script for 90 pills. Every month Safeway has a problem not ordering them or waiting till the last minute to order. It not like it is a shocker, I have friends who get the same prescription and every month they go through the same thing. Why are these people so Incompetent? Know your year round customers and order well in advance, is that so hard? If it was their family you bet that script would be there. I have never seen such lack of professionalism. How do they keep their jobs? The only other option is just as bad if not worse than they are. If I performed my job like they do I would be fired.

A. C.

2023-05

Staff was very kind and discreet, as well as unfailingly polite. Prescriptions are ready same-day, usually within an hour or two. The texting service helps, too!

Rosalinda Gomez

2020-05

This is the the third time my doctor ordered a subscription to the pharmacy an HOUR before my arrival to the pharmacy, immediately after sedated surgery and they still make me wait 30min AFTER SURGERY for them to collect my 20pc antibiotics. "So the pharmacy has to listen to the voicemail and we didn't so we just noticed the call from your doctor" . Sure, let me drive up after surgery AGAIN to retrieve my 20pc antibiotics AND pay you full price. So sick of it. Rocky mountain pharmacy all the way.

Mark Kremer

2020-05

Had them fill 12 prescriptions in May and June. 4 of them they got right. 6 of them they gave me the wrong strength or quantity. The majority of them I had to come back multiple times to get corrected, Some they never corrected. Spoke to manager several times about these issues but they still were unable to correct several of their mistakes

Dorothy Strickland

2022-05

I get my monthly meds and flu shots (and covid booster) here. The techs are always so polite and prices are reasonable for someone without insurance.

rhrgto

2023-12

The asian woman is very rude.

MTN FUN

2018-05

Last 3 times I have waited at least 40 minutes. Please increase staff. They do accept Kaiser Permanente is one nice thing.

Kimberly Weinhold

2023-05

Extremely busy pharmacy with staff trying their best. Very knowledgeable and helpful.

Jim Bernard

2023-11

Easy to get help there.

Darrin Larsen

2022-05

I understand that this is the only grocery store in Estes Park. And they act like you have no where else to go.

sam rubaker

2023-05

Constantly messing up prescriptions and not ordering them when they are supposed to

Patrick Ballou

2020-05

Extraordinarily slow service. They are inefficient and it doesn’t really seem to bother them at all.

Russell Johnson

2019-05

Pharmacy takes forever and techs are incompetent. Rocky Mountain pharmacy next door is a lot better.

Heidi Kuster

2019-05

They have helped us so much!!!!!

Mark Wells

2021-05

Meh

Steve Schwinn

2020-05

Had what we needed.

Alice Cannon

2017-05

Close to my home