The Home Depot

Mel Jun

2024-04

I had a load to deliver here and at 1st they said they weren't ready for me and that my appt was at 1230 not 10. I wasn't very happy at all because i had another appt rt after this and then i was going to get to go home and see my family for the first time in years. I was pretty upset needless to say, but the guy in charge of the receiving dept got them ready for deliveries in a matter of maybe 5 minutes and made my appt happen not on time but a few minutes early. I cannot thank that employee enough. Thank you for going the extra mile in helping me.

Joseph C

2024-04

Pro staff is always helpful and if it is not in stock they will get it shipped to the store for you. Sometime that takes a few weeks to month but other then that all has been good there.

KEVIN SMITH

2023-12

I ordered 16 windows from them, and PAID an additional fee for delivery of them from the store, and they completely FLAKED on three, yes three, different delivery appointments, and then tried to LIE to me and say that they "attempted" the delivery, when I was here the entire day, and later found out that they were having "computer problems" on their end, which caused the Box Truck to NOT show up at their store to be loaded up! After waiting for over two weeks, I chose to go pick them up myself. The employees at the "customer service desk" couldn't possible shive-a-git less and are completely dismissive. However, while I was waiting the 20 minutes for them to get the windows from "the back", a friendly guy with an apron labeled "Assistant Manager", came over to me, and asked me about my concerns, since he had overheard me talking to a Customer Service Person at the Customer Service Desk. He listened intently, and took down my name & number, in a small spiral note pad (which also had lots of other names & numbers in it), and said he would look into it. He didn't say that he would contact me, and I indeed haven't heard from anyone there at Home Depot - In fact, they haven't even refunded me the $100.50 delivery fee that they've charged me yet...

Andy Webb

2024-03

This store is locked down like a 3rd world jail. Everything is stored in cages and requires an associate to find keys to open. Then the product is taken up front and left with another associate because customers cannot be trusted not to steal. I’ll spend more at mom and pop’s now tyvm.

Maryl Winterscheid

2023-08

Staff is helpful and friendly. One employee, Cierra, let me know at softball about some sale toilets that were priced to move. After the game, I went to check them out and left with two name brand toilets, tax included, for under $120. It's crazy when a big brand store has employees that give it a small town feel. Thanks again, Cierra!

DJ Ford

2024-04

Great service! Helped us find exactly what we were looking for, and you can't beat the selection they have there for whatever you are looking for

jackie storm

2024-03

I wanted to take a minute to recognize two of your most valuable employees!Jerry and William were not only knowledgeable on products but also incredibly helpful and pleasant to work with!Thanks guys!!

Becka Henry

2024-02

Was struggling to get a paint color match but Bryce was very helpful! He helped us find the best match and it was a perfect match when we did a test at home. Thank you Bryce!!!

diana kirk

2024-04

Items are always where App says they are in store. Good customer service- answers questions will walk to items. Very pet friendly.

Dennis Dicicco

2024-04

Made an online order, was rejected cause "My name didn't match up"This is a 2k shower shell and I'm gonna call the cops if yall don't give it to me cause your front desk girl can't read my name correctly

Gene Flaherty

2024-04

Great help from the young man that works there, didn't get his name but very polite and helpful

Jeff

2024-02

About a month back, I was leaving the plumbing department and overheard what seemed to be a manager yelling at an employee named duane who helped me. He was very condescending and cursed which I found inappropriate. This vibe is off. Will not be returning.

Michael Wagner

2024-04

Great resource for Durango, for things you can't get at the locally owned Kroegers. But better restrooms and parking lot.

Zane Gilstrap

2023-12

Most rude, unhelpful, unknowable, disrespectful people I have ever met. Perhaps it’s just be the culture in the town in the town of Durango for people to be unreasonably rude. Maybe? I don’t know?However I am most definitely Reporting this store to the Better Business Bureau!

Zircon Draper

2024-01

Was shopping in Home and Garden to find a Christmas tree. Claudia was very kind and helpful. My family now has the perfect tree. Thankyou

Connie Tafoya

2024-04

Most of the staff treat you like idiots, but you can find the one that doesn't you have to just keep asking. If we could have another option closer I wouldn't have to go at all.

Micah May

2024-03

Home Depot is terrible. Incompetent staff who are not willing to help with anything outside their isle, terrible service and often low quality versions of products. If you can shop anywhere else you should!

Adam Trenholm

2023-10

What a sorry state of affairs this place is. I bought a new home this year and have spent thousands of dollars there in 2023. They screwed up SO many orders. Most were fairly minor, and the worst that happened was that I was forced to drive to Farmington to get my stuff. I wish I could tell you about all the many ways they fall short, but I'll stick to the most egregious. I ordered a shed on 8/3/23. Paid by check and was told the order would be here between 9/21/23 and 10/19/23. No problem, I just need a shed before snow hits. On 9/26/23 I called the store for an update. I was told they canceled the order because they don't have any installers for that particular shed in the Durango area. They cancelled it A MONTH ago. Never called, texted or emailed me. Never sent me back my $5,000. Now I'm sitting here with October around the corner looking for somebody who can install a shed, and oh yeah, I don't have my $5,000 I gave to Home Depot. Jackie at the customer service desk was rude and indifferent to my situation (more than once). I asked why they even TOOK the order (and my cash) and her response was simply "we live in a rural area, we don't have people to construct these." Again, I said "Then why did you sell it to me?" She simply said "our associates aren't taught that in training." When I asked about my money, she simply said, "it could take up to 5 weeks, that's up to corporate, not in our control, our hands are tied." No apologies, no empathy, no solutions. In fact, she told me "you should feel lucky, it used to take 2 months to get your money back." So, I ordered a shed on August 3rd, gave them $5000, waited nearly two months and only find out my order was canceled a month ago (only because I asked) and now need to wait up to 5 weeks to get my money back, and I "should feel lucky?!" Fuhhh, somehow I don't feel "lucky" at all. In fact I'm super pissed. I will use Lewis in Bayfield or Ace in Durango, or if need be drive to Lowes in Farmington before I ever give that store another nickel. A few employees there are top notch, but the rest of them just don't give a Sh*t and could care less about you. I know 5 grand isn't much to Home Depot, but them keeping mine is holding up me finding another shed before snow arrives. I'm so mad at them and can not recommend strongly enough that if you have a big purchase, go elsewhere because the leadership team here couldn't give two sh*ts about you. /rant

Rose Maes

2023-10

Home Depot delivery services were supposed to install my washer/dryer unit. Instead, they flooded my house, started an electrical fire, broke my water line, and forced me to hire an emergency plumber and electrician just to be able to live in my house. The appliance didn't even work, and the replacement was damaged before it was off the truck. It is over a month later and I still don't have my money back. Would never, ever buy an appliance here again. I have spent hours on the phone, both locally and corporately, trying to get it resolved and still feel like I am getting no where. Worst shopping experience ever.

Kay S.

2023-11

Poor customer service. I walked around, looking confused for a while, and 2 employees just walked right past me and didn't ask if I needed help. Didn't even say anything to me. And they weren't busy at all. Ended up leaving without buying anything because I couldn't get any help and ask questions.

Chris deVries

2024-04

I've been building homes for a living in the area for over 10 years and I wouldn't buy a single thing from these idiots at this point.

Dave Cowden

2023-10

This is a TEN STAR review. I traveled to Durango from the Oregon coast. I stopped into the Durango Home Depot Thursday, Sep 21st and while there visited the men's restroom. I left my fanny pack containing cash, credit cards, drivers license, veteran ID, health insurance card, car fob, home key and other personal items on a stall grab bar and left the store. Two hours later, I realized it was missing. I returned and a very sympathetic associate named Dave helped me look around, even looking into waste barrels in the restroom and out to no avail. He took my name, cell number and email address. I left, disheartened and proceeded to spend the afternoon canceling my credit cards and calling Oregon DMV on what to do about my license (still having a couple thousand miles to go on my trip). As a follow-up, I called the store at 6pm that evening and was elated to hear someone had turned it in. Arriving at the customer service desk, I was extremely pleased that the entire contents were there, even nearly $200 in cash. A big thank-you to employees and/or patrons that made my day better ! As a point of irony, earlier at lunch that same day, I chased down a woman leaving in her car who had left her billfold (containing her driver license) on an outdoor table. Karma is alive and well !

Blake Strangio

2024-04

The Durango location keeps cancelling lumber deliveries until you eventually cancel the order.

shelby michelle

2024-03

This store is a joke. Hands down the worst hardware store in America. Impossible to do business here

Melinda SC

2023-08

I always love it when you go into a store and the employees do not run and hide from you. I was in long thought about an item and a young girl came up and asked me if I needed help. Then she proceeded to help me find the extra item that I was looking for. I was in and out of the store thanks to her.

Perry Charley

2023-06

Applied for a card in Durango. Salesperson entered wrong name and address, then had the nerve to ask if somehow I changed these in his computer. He had my driver's license when he typed the info in. There was no way to change these as it was already entered into their systemI was told to call a toll free number in 3 days to correct.Their HQ wasn't any help also. I tried to cancel the card but it was mailed out. Unfortunately there are other personal info on the application. I talked with an attorney and it's being investigated.So there's a Home Depot card out there with wrong name and address. If it's delivered, someone can charge the card to the max and skip payment. Home Depot, you need to improve your service and products.Customers, beware when you apply for credit at this place.Lowe's is efficient and professional, so I am sticking with them. They honor veterans as well.

Jay C

2024-03

Seriously I hate this place, they take all my money. Every time I go here it costs me hundreds of dollars. On a related note, why is everything so expensive now?

JOD

2023-10

Unmotivated and uninterested employees and less than great selection.One example, selling driveway sealer with no squeegee applicators. Lazy.

Jason Kosola

2023-07

I've never been inside a store that was more difficult to push a cart around. Random merchandise all over every aisle. Tons of employees standing in the way. I drove an hour from Pagosa only to get kicked out of the aisle as soon as I started shopping. Every shopping trip here is truly a miserable experience.

N A

2024-03

Online stock usually doesn't reflect what's in the store on the shelves.