Perl-Mack Ace Hardware

Robert Stevenson

2024-04

*Rating: ★☆☆☆☆Date of Experience: 04/02/24My visit to Ace Hardware for a straightforward return turned into an unexpectedly negative encounter due to the staff's poor customer service. I aimed to return three unopened gallons of Penofin stain, which were in stock colors already visible on the store shelves.Issue Faced:The front desk staff member immediately adopted a dismissive and rude tone upon my request. He expressed an unreasonable concern over "losing out" by accepting returns of products that were identical to what they already had in stock. His logic was perplexing and frustrating, as these were unopened, resellable items that matched their current inventory.Customer Service:The encounter was far from the professional and courteous service I expected. The staff member's unwelcoming attitude made a simple return process unnecessarily complicated and uncomfortable. It's disheartening to face such resistance when trying to complete a basic transaction.Resolution:No effort was made to resolve the situation or accommodate my needs as a customer. I was left with no choice but to leave the store with items I had no use for, feeling undervalued and mistreated.Conclusion: This experience has significantly tarnished my perception of Ace Hardware's commitment to customer satisfaction. The refusal to accept a legitimate return, coupled with the staff member's rudeness, highlights a serious need for improvement in customer service. I hope this review encourages Ace Hardware to reevaluate how it trains its staff to handle returns and treat customers with the respect and professionalism they deserve.

enrique loera

2024-05

Very, very helpful staff (she looked up an item for me (showed me the choices on her computer screen) informed me of when to expect to be able to pick up item).. Walked me to to the exact spot i could find another item i was searching for. Kudos to her & the store 05/2024.

Nick Davies

2023-05

Would give 0 Stars if I could. Tried returning a socket that I never even used because it was the wrong size and my dad had already fixed the part by the time I got home and they wouldn't let me return a brand new item not even 24 hours after I purchased it. Absolutely horrible customer service. The guy was extremely rude and treated me like I stole it or something even though I had the receipt and everything. Do not expect help here.

Gib Virchis

2024-04

Ryan and the whole staff where really nice and Ryan really went out of his way to help me with my furnace ignitor thanks!!

Jeff Turner

2024-02

Stopped by for a couple keys and Brandon at the key desk did a great job. Quick, clean and explained the different options for keys..:Coming back!

Bill B.

2023-06

My wife and I went to this store this morning. I was delayed going in to the store and as my wife walked in the door a man immediately greeted her and helped her despite being busy behind the paint counter at the time. He took her straight to the pumps we needed, then she asked for help finding parts to change the fitting to the pumps so a garden hose could be screwed on to the discharge outlet of the pump, the man went away for a few minutes and then brought us the specific parts to do exactly that. They did not try to sell us anything we didn't need and multiple employees were extremely pleasant and helpful. We live south of Denver near Parker and will come back to this store again.

Jim Johnson

2023-05

I hate to leave this review, but I must. I've been coming to this Ace hardware for 20 years. I have a rental property about a mile away and spend between 500 and $1,000 here every year. Today I go in and in addition to spending money to buy tools, I need to use the bathroom. Sorry no public restroom. They tell me to go next door but there's no public restroom there I walk around the entire shopping center no place to go to the bathroom. I'm not sure how businesses intend on staying open if they want people to shop only at times where they don't have to go to the bathroom. I'm older, and when I need to go I need to go. I will unfortunately be taking my business another direction going forward as I can't always plan on spending time in your store and shopping for things to be told I need to drive who knows how far away to go to the bathroom. Shame on you Ace hardware, people in your store buying things, and no bathroom.

Gregg Schuder

2023-05

I walked in the door and the cashier gave me a genuinely warm hello and ask me what I needed. Another employee heard this and offered to help me. He showed me to a wall of tools and stood there for three or four minutes just staring at the tools without saying one word. Another clerk saw me but couldn't see the first and also offered to help me. I told the second clerk that I needed a small, manual impact screwdriver. He looked at me quizzically and said they had powered impact devices. I thanked him and said that that would not do. I went back to my car. Logged on to the Amazon. Searched for what I wanted. Ordered it, all in about 5 minutes. It will arrive tomorrow night. Now I wanted to finish this project today but I'm sick of walking up and down aisles and asking clerks who don't know anymore than I do. I am also sick of driving around looking for stores that probably won't have what I need anyway even though THE ITEM MAY APPEAR ON THEIR WEBSITE.

Jeremy Zatkalik

2023-11

Has to be the worst ace in the area never have anything I need store is dirt as hell nobody orders anything in stock your better off just driving to home depot

Pug Martin

2021-05

Absolutely sorry I bothered to drive out of my way to this store. I usually like to shop locally. Of the three male employees I tried to get to assist me, one in his eighties(?), One about 18 and another who would not even acknowledge my presence I am so glad I didn't waste my money here.I wanted assistance with small cabinets and hoping to find something for a bathroom. I received NO help! As I made a minor purchase I mentioned to the cashier that I had intended spending a lot more money. Her attitude matched the three males I encountered. She obviously didn't care and in my opinion felt I was wasting her time. This happened at approximately 3:00 p.m. on Thursday the 6th of August. I can see why Ace hardware is seriously going under. Maybe these four poor excuses for employees are waiting to be laid off and hopefully collect extra money from us essential workers. Management obviously doesn't care. Will NEVER go back.

Trent Lutek

2024-02

Manager is unfriendly. Very poor fastener selection. Go to another Ace.

Joshua Busnelli

2020-05

I just left this store after the manager Nate was extremely rude to me. I won’t ever return to this location. I came in to get a fitting for my propane setup. The first employee was kind and helpful and Was trying to find my fitting. Meanwhile the manager, Nate, started looking on the computer and said the part is no longer made. While he told his employee to go get another fitting I was attempting to explain my propane setup as he interrupted me and said in a very condescending manner, “if you would just hold on...” at which time I had enough and asked what his problem is and told him he’s being very rude. He then asked me why I’m talking to him like that. Very weird. I told him to relax as he stared me down in an aggressive manner with both arms stretched out on the counter. I told him I’m a customer and he’s being very rude. He didn’t seem to care. I asked for the manager and he looked at me again in an aggressive way and said, “I am the manager!” At which point I gave back the fitting and used a few expletives before exiting and confirming I’ll never return, where he then stated for me to leave then. I was not rude until he was rude to me. I asked another employee for the store number and his name and will be filling an official complaint. This man does not deserve to represent ACE Hardware.If this is how Nate treats his customers, I feel bad for the employees. I can’t imagine how he must treat them.

Szymon Sochacki

2022-05

Make you wear a mask or won’t serve you cause I guess they’re smarter than the gov. Had to stop in to grab some Tapcons for my job site down the street. They have a sign that says “no mask no service” and if you don’t wear one the employees will cry or call the cops. I guess some hardware store owner is some really big genius and has some data that he’s not sharing with everyone else. Only reason I bought anything here was cause my company was paying for it or else I would have gladly drove out a little further to Home Depot for reasonable prices and most of all no masks or mask police. Definitely not coming back.

Megara Pullen

2023-07

So happy with the people at Ace!They didn’t quit until the perfect brass fitting was found. Thank you for the extra effort and excellent service!!!

James P

2020-05

Great experience, didn’t even know they had personal services such as getting custom glass cut I needed a replacement one for my door. They were able to provide service on the spot and I got my replacement glass within minutes! Will start shopping at Ace more often than other hardware stores, very personal and convenient! Thank you!

Lynn Clinton

2018-05

I have been going to this family run business for 32 years. They have come to my aid on so many occasions with their excellent advice which more than justifies spending a bit more. In the long run, I save money because repairs get done correctly on the first go around. They have also provided some innovative things to try like using a windshield repair kit to fill in a crack on my kitchen counter in lieu of an expensive repair. It worked great. They always carry that one item that no one else does. They are always patient and kind no matter how bizarre my explanation of the problem is. Thank you so much for so many wonderful years of service.

Kimberly St.Clair

2022-05

Older gentleman treated my 97 year old father really bad almost would let him return a brand new part that didn't fit. The lady at the front desk was horrible to each of us on several occasions. There's only one nice helpful guy there at the key counter.

Brandon Troupe

2019-05

Possibly the worst Ace I've been to.Not to discredit the staff, who were friendly and helpful.But the store is unkempt, and lacks any sort of appearance that they're trying to keep it stocked. The aisles are bare, and half of the items hanging on the pegs look like they haven't moved in years.Probably the biggest drawback of this Ace is that all the hardware is behind a counter. So you have to explain to a staff member what you're in need of and they need to go back and get the bold/fastener/whatever for you. This is great if you know exactly what you need, but awful if you're like me and need to browse everything to look at your options.I understand this was probably done because of theft since the store is located in a pretty crummy part of town, but it's a huge negative for me.Try Mile-High Ace Hardware on 104th. It's very clean and the staff are just as friendly, if not more so.

Earl Stroh

2017-05

If I could give it zero stars I would. Every time I've gone into this place they're short and unhelpful. Just today I went in to purchase an item and was paying split tenders. My card wasn't able to be read by the machine and in order to enter it manually a manager password was required. Instead of making ANY effort to get the password they refused the sale. Never would I think that a business would so easily turn down a customers money. VERY disappointed

Mike Parker

2018-05

Have been shopping here for over 20 years. Always get friendly assistance finding anything I need. They have earned my business and I will continue to support my local store. Otherwise the only choices we will have will be big box stores and Walmart. Spend the extra nickel per visit, save 15 minutes of your time, and keep these guys in business!

8 4

2023-08

They will sell you a a low quality $5 wrench for $20. They specialize in ripping off old ladies and selling trash to the unsuspecting public.

T Schu

2009-05

I have shopped at this store for 20+ years now, and would rather drive a little farther, and pay a little more to go here than to go to the "big" stores. I have never made a visit here without being greeted immediately and given necessary assistance. On many occasions, I have received extra tips from employees that I'm sure have saved me much more than the "little extra" I spent by shopping here rather than somewhere else.

JRClaybrook

2018-05

Not the cleanest location but they do have a decent variety of tools/hardware... Besides, I can't remember the guy's name, but the gentleman in the back was very helpful to me when I had some questions about a water shut-off valve. I actually went to the north location first (off 104th), and they were of no help.These are initial thoughts and based off one visit, but as far as this location goes, I'm pretty happy with their service so far.

Joe M.

2016-05

I just left there, my first time at this Ace Hardware. Usually I love Ace stores and have had very good experiences. Not the case here. They keep most of there fastening hardware behind the counter where customers can't get to it. I was looking for a very specific part and I was waited on by a young man in his teens to early 20s. He just couldn't help me at all and had no idea what he was looking for. I asked for somebody else to assist me and was told basically, "No". I asked if I could just have 30 seconds inside this ridiculous secured area to locate my part and was again told no. I left without my item that I'm sure they had. I will never return. Very rude customer service!

Bryce Williams

2022-05

This place is not a friendly place.An older man working there was not nice when asking us to put a mask on. If he would of been nice about it we would have been more willing to compromise, however we took our business elsewhere.

Skyler “TheReal” Guy

2021-05

Key cutting master! Been coming here for years - same gentleman cuts my keys every time. I've never had an issue through at least 40 sets of keys. I've been elsewhere for cuts throughout the years, as necessary, and it's common to have issues every once in a while.I'm still amazed that I've yet to have a problem with a single key by this dude.He will even cut key shanks for customers when the shanks themselves were not purchased in-store, for a fee. Definitely helps the small businesses around, when in a pinch for a cutter.

Official Biz

2020-05

I walked into this store this morning, politely asked for assistance to get a product I need. The women directed me to isle 16 to grab what I needed. I approached another employee behind the counter asking him for the same product, The store clerk raised his voice immediately asking me to leave the store because I wasn’t wearing a mask on my face. He was disrespectful to me right when he looked at me, he told me to get out of the store 3 times and I wasn’t allowed to purchase my item. I then asked him if I give the lady who nice to me up front my card and tel her the product I need can I wait outside while they grab it. He was rude and said idc. I left the clerk alone walked up front gave the clerk my card she wrote down what I needed and I proceeded to wait outside till she brought me item. As I was waiting 4 cop cars pulled up and detained me. They said the store clerk called them to come out cause I wasn’t wearing a face mask and wouldn’t leave... The cops came, they analyzed the situation ran my ID. While I continued to wait outside, 3 cops went back inside the store (NEITHER COP WAS WEARING A MASK) they were in the store for 10 minutes and finally gave me my ID back and said I can go home. I will never go to a ace hardware stores again in my life! Racially profiled! I am African American btw.

Joe Baye

2019-05

About 20% higher than the Arvada Home Depot that's 5 min away and they won't price match. Sadly, it's definitely worth the drive to the big box stores. Girls at the front are friendly and there's always someone close to help but the managers just hover awkwardly like a bad used car salesman.

John Svetcharnik

2015-05

I have made the mistake of coming to this store a couple of times. They keep all the metric bolts behind the counter unlike every other ace hardware store out there. Took a employee 10 minutes to tell me that they were out of a M12x1.5 30 which is a incredibly common bolt. Drive the extra five minutes to go to a different Ace Hardware.

The Real Eugene Shepherd

2018-05

I actually went next door to the plaza Latina but since they are not on Google Maps my phone decides to ask me about Ace Hardware. I do know this store the owner is cool and finally but I don't like the way Ace Hardware is set up I know the store better than the people that work there because I have gone here for years but their staff harass you right when you walk through the door and walk down the aisles if you need help that's fine if you know the store and you don't need help then they should leave you alone. I understand people like Ace Hardware because it's an old company like Sears was but they are too proud of their prices and that's why I don't shop here any longer