Pep Boys

Lindsay Atteberry

2024-03

Called Tuesday evening just before closing and was able to get a quote for brake pad/rotor replacement and schedule an appointment for the next morning when they open. John pleasantly greeted me and got me taken care of in a very timely manner. The shop guys were super efficient and thorough in their inspections/recommendations. The customer lounge wasn't too small like most shops are, so it could accommodate multiple customers waiting. Would definitely recommend getting vehicle repairs here. John made the whole process smooth and as painless as vehicle repairs can be.

Bree Palmer

2024-03

John was amazing. He helped us with both vehicles. One not even at the shop. We came in 45 mins before close to get 4 tires and an alignment done. They got us set up and in line. Very nice and knowledgeable and honest about what's needed.

Boosh Ninja

2024-04

John is a great guy! They're able to get our cars in for our rental fleet without an appointment over a course of a week. Easy process having an account set up and the pricing is great for the work done. Very thankful for these guys!

Shaylene Venice

2024-03

Brandon and Evan are a dream team! Brandon is very nice explained in detail exactly what I was purchasing and answered every question. He’s very knowledgeable and I appreciate that so much. He’s also very quick especially with the paperwork. Evan was nice too and super quick! And I appreciate (more than both of them will know) for replacing my tire so last minute! I know I came in 20 minutes before closing so I really really appreciate yall. 10/10 recommendations for these two!!

Matthew Harper

2024-02

This store was incredible as far as customer service. John & Greg were great at getting me into my appointment without incident! Once they heard the wait would be too long they worked to squeeze me in and get me out the door quickly! I couldn't recommend this shop any more.

Allie Marie

2024-04

In December we came and got extensive work done on my car. My tires were shredded in 3 months. I came back in and John the manager took total care of us. Thanks John!! You are great!

Phyllis Blakesley

2024-04

Very helpful and caring and reliable and dependable service. Love the new team atmosphere. Explained everything and answered all of our questions and concerns were addressed. John and Damian are great

DeJanelle Secrease

2024-04

The last few times that I’ve been in, John had done a fantastic job of taking care of my car needs and getting me back on the road. I really appreciate all that you do and while I don’t look forward to spending more money on my car- I am happy that I can depend on your shop to keep my auto-baby in shape.

Kali Penoyer

2024-04

Team at this Pep Boys location was unlike any other. They were knowledgeable, efficient, and caring which are traits that are hard to come by. The team at this location was very communicative with what was happing during repairs which I appreciate so much!

Andrew Knarr

2024-03

John was absolutely spectacular and so was the service tech! Despite being understaffed when I came in, they were able to take care of my oil change remarkably fast! So thankful for these guys!

Michelle South

2024-01

They have been wonderful today. Jon the store manager even took the time to work on my car himself and found that I was just needing all my headlights changed out. On short notice they really took good care of me

Groovy Inco

2024-02

Caveat Emptor !!! ... Buyer Beware ... Caveat Emptor is "the axiom or principle in commerce that the buyer alone is responsible for assessing the quality [value] of a purchase before buying."I agree with all the other posters that state that this place has terrible customer service ... every time I have gone to Pep Boys I have found the negative culture is deeply embedded with their staff ... one time they gave me a hard time just buying a gas can, because I was looking for an aftermarket spout without the safety on it. The guy was arrogant and full of himself.Here I am , a grey-beard, a guy who has been wrenching on vehicles before this kid was ever even born; and he has some kind of audacity acting like he's a know-it-all. I'd bet dollars to doughnuts that kid never set the gap on a spark plug in his life.I no longer go there because they are totally socially unacceptable. As a small business owner, and a guy who attended "Total Quality Leadership School" in the military, I would say Pep Boys needs a little more than just a little negative reinforcement ... when a pat on the head doesn't work it's time for a kick in the sixHere's a good example ... It's minus 1 degrees today/-21 with the windchill ... my 2 year old battery died trying to start my 30 year old truck. The truck is in the driveway, and I had to call roadside assistance to get a jump-start, because it's so cold, my battery charger just ain't getting the job done.So progressive insurance/roadside assistance offers me a coupon for 30% off for an "installed" battery at Pep Boys. So out of curiosity I check out the deal to see if I can score me a better battery, one with more cold-cranking amps.What a bunch of bunk ... turns out Pep Boys is just trying to put the sucker punch on us. If it were just the battery itself it would be a good deal. But their advertising gimmick --- making up for the battery discount --- by charging you a Ulysses S. Grant for the install is insane.First off they hit you with a an Alexander Hamilton and a Ben Franklin for the initial install fee; but then, on top of that they have an "AAT Charge" aka an "Additional Access Time" Charge of three Alexander Hamiltons and another seven George Washingtons.As they claim, my vehicle has a "difficult battery installation" and will require their service tech to spend "Additional Access Time" to install the battery.Well, it's a 1993 Chevy K1500 truck, and I can change it in 5 or 10 minutes - its right above the passenger headlight ... all you need is a 5/16 ratchet/socket or box end wrench to remove two bolts and a #2 philip's screwdriver to remove the screw that holds the bracket that keeps it in place. It doesn't get an simpler than that. Done it more than once in the 20+ years I have owned the truck.These con-artist want to give you the old bait and switch with a coupon up front, and then make it up on the back end, by charging you for an installation, and claim some cockamamie horse manure about how hard the installation is.If this is any indication of the skill level of the folks they're hiring, you need to run as far away, and as fast as you can from Manny, Moe, and Jack ... because they're a bunch of jack-wagons when it comes to wrenching on vehicles.Moreover, if you go to some of their competitors ... that operate in the auto industry zone they'll install your battery for free.

Cameron Walsh

2024-04

Great Store manager names John, helped me tremendously and answered all my question. The tech that inspected my vehicle, Damien, also did a great job

JESSIE Jeter

2023-10

I love my new tires. It was an adventure getting them on because the wheel lock key did not work. Everything worked out . I was able to get another wheel lock key and the staff stayed late to get the tires on. Thank you to the manager and staff. Give them both a raise or at least overtime pay. I will be back for other services

Joanne

2024-04

Awful customer service. Waited in the lobby for 10 minutes and then finally called so someone could come up to the front and finally the Fat white guy with glasses came up only for him to tell us he couldn’t help us. Only wanted a new tire. That’s it.

Patrick Graybeal

2023-11

Came over to this pep boys after being turned away from the other one because they rescheduled me last minute and I was 5 minutes late. They got me squared away and out of there as fast as they could and the customer service was amazing. Brandon & Seth may have unknowingly retained a pep boys customer after my horrible experience at the platte location. Thank you guys.

Alexis Martin

2024-03

I love the manager John he took me in at the last minute for tires and alignment and were very quick and friendly

Richard Thirsk

2023-10

They made a bad experience, less painful. Their experience and knowledge shines through, they presented a variety of options that fit our needs and budget.And made us feel comfortable as we waited for repairs.Hope we did not make you too late getting home. Thanks for the late appointment. It was a long for us to get there from the mountains, but you made it worth the trip.Thank you. We hope to be able to see you again.

Emily Elmore

2024-04

I love the new team at 135 N Academy. They're so knowledgeable and helpful. I'll be taking my car here from now on.

Brianna Lynch

2023-11

The technicians were emmaculate in service. They are very knowledgeable and aren’t afraid to share it, I had a full, closed loop conversation and understanding of everything I requested in comparison to what I needed done. Sound recommendations, and in the end very satisfied with the condition of my car after service. Thank you pep!!

daniel aguilar

2023-12

I've had an oil change at this location 4 times and I have had a great experience each time. I wouldn't go to a different shop to get my cars serviced.

Ahmad Whiting

2024-03

The shop crew kept me up to date as my vehicle was being completed and helped me save more money than I would've with my fleet discount.

Lahoma Rivera

2024-04

Phyllis is amazing. They had my inspection done fast.

Madeleine Grarcia

2024-01

I am very late on this. had to go to the hospital due to medical issues. I came in due towards my breaks and some more issues. Last story short they did everything and everything that they can to help me. I love you guys and thank you so much for helping me

Rose Black

2023-09

I ended up arriving at the wrong location for a tire patch repair. They were still able to get me in, and they showed me the extent of the dry rot and I ended up getting 4 new tires! Price and wait time was very reasonable for what I needed. Staff was helpful and polite. Would definitely recommend!

Shane Golliher

2024-02

Very good service takes care of their customers and make sure the vehicle is done right I'm very pleased with the management John definitely looks after the customers

Samuel Hulin

2023-11

Horrible experience just trying to buy a pair of tires. First they scheduled my appointment and somehow lost it, then refused to do the job unless I removed the wheels and brought them in without the vehicle. So much stupidity. I truly regret trying to buy anything from Pep Boys. I won't make that mistake again.

Alan Zarate

2023-12

Wonderful and friendly guy, took his time explaining everything that was in full detailed.Couldn't of asked for a better experience with Gavin at the front desk.

Parker Gifford

2023-10

Gavin and Seth were absolutely incredible. They did everything in their power to help us out. They listened to our situation and tailored our experience to make it easy to handle. Gavin particularly went above and beyond to ensure we were taken care of.

Lou ruff

2023-11

They were honest and thorough with me on my vehicle. I never felt like I was not in good hands. I will definitely continue going to pep boys for all my vehicle's needs