PetSmart

Savannah R

2024-03

Usually love this petsmart. Out of all the Petsmart locations within 10 miles - this is the one we go to because it's usually very well maintained and the fish look healthy. My only complaint used to be that the oranda goldfish are always out of stock.Unfortunately, that has not been the case the last few visits. I've attached some pictures from our visit on 2/21. We had several fish in mind to purchase, but due to the sheer amount of dead fish and unhappy fish we decided to leave empty handed. There were multiple dead fish in almost every tank. We notifed the attendant that a goldfish was stuck under an ornament and was struggling, to which she responded "oh". And preceeded to do nothing about it.So sad...I guess we will have to find a new place to supply our fish. I really hope they can turn it around and regain our trust. No one wants to bring sick/dying fish home and no one wants to see suffering/dead fish.Do better.Pictures show multiple large dead pleccos floating around, multiple large dead birchirs and other random dead fish as well.

Arianna S

2024-05

Needed to get my dog groomed and this was one of the first places I called. They were so helpful and explained everything they were going to do, and were very thorough in why they weren’t able to do something for my dog. And they did an amazing job , I’ll definitely be coming back !

Madeline Des Jardins

2023-05

Everyone at this Petsmart is wonderful and helpful! They have lots of fun items and a great selection of food and treats. Good sales too!If you need any dog training, Kat is THE BEST! She is their only trainer and honestly the greatest. I wouldn’t trust my pups’ education with anyone else! She has nearly 20 years of training experience and you will not find a better trainer anywhere.

Byron Hunter

2023-09

Great customer service, friendly staff. They were very helpful, kind, and friendly. Was I great experience getting items for my puppies.

Twyla Morton

2022-05

Your neighborhood pet needs store for everything pet! Amazing variety of items for your fur babies! Wonderful grooming salón, fantastic pet trainers (Ms. Kat is the best!) and great selection of items for a huge variety of pets!

Jared Schmidt

2022-05

This Petsmart is one of the worst I have seen. I have been there before but this was bad. I needed feeder fish for my tank and they had several tanks with dead and decaying fish in them, that you could tell had been there for days. Many of their tanks where empty or mislabeled. It was pretty gross I didn't even want to buy the feeder's there because I was worried about illnesses that might transfer to my tank at home. I will not be returning to this store any time soon.

Gideon Benjamin

2024-01

I hate going thru the fish section as normally, there's a bunch of dead fish in the tanks. This time was much better. Looks like someone was putting in the time to take care of the tanks. Hopefully, that continues.

Queenie Zheng

2023-10

Pretty good service but we bought a few guppies and by the time we got home 2 of them had died and one died after being put in the tank for one minute. They were dying and coming back to life but after a little they died so be careful if your buying fish here. Another edit so 3 more died and I think one more might die soon since it stays at the top gasping for air

S W

2023-05

It's good. The store is clean and the staff are friendly. They've got a good grooming department and can usually get us in fairly quickly.

Zach ELLIOTT

2024-01

I was disrespect by the management and they told me "that was how corporate works buddy" I have filled hate crime charges. Every rude management and if there corporate is disrespectful like this Manger Scott I will never go to this store again.

Monica Bohanon

2021-05

I have always brought my 2 schnauzers to this Petsmart and 95% of the time have been happy with their cuts - it is hair, it'll grow back, right?Well last week I took my 4 month old puppy schnauzer to get his very first schnauzer cut and I booked with Paige. Schnauzer cuts surely can't be the easiest cut around but HOLY COW - he looks AMAZING!!! No idea how she did it because he doesn't sit still for even a moment. I have already booked my other schnauzer with her and another one for my puppy.HIGHLY RECOMMEND PAIGE @ The Gartrell Petsmart in Aurora

Shireka Dednam

2023-10

Had a bath appointment today.I Came in to drop my dog off which he was there 2 weeks ago but he has ONE knot and Jenna denied his appointment. 1st off she wasn't even the one i scheduled with second off they dont have any grooming appointments for 2 more weeks and he needs his bath,so what do they think would look like in 2 more weeks, and people dont want their dog Sculpted . 3rd off i have mobility issues so to have a customer come all the way there not knowing what they went through to get there to be denied the appointment. Usually they would accept the appointment and spot shave were needed, but to say you couldn't do it at all is not professional and im very disappointed in the treatment when we've been customers for years and my dog goes every 2-3 weeks and we tip.

Wendie DJP

2023-09

They are very nice at the grooming salon, they take care of my pet all the time

Erin Goldbeck

2022-05

I would highly discourage anyone from using their grooming department, my dog was injured during her last appointment. She had been going to them regularly since she was a puppy and now we have a$2000 surgery to repair the injury that they are refusing to help with.

Parish McKinney

2024-04

Not sure why they bother putting store hours to close at 9pm when they close before 8:30pm.

Derek A

2023-08

This location is critically understaffed at almost all times.Those who work here however are friendly and knowledgeable.They genuinely care and do all that they can.The fifth star loss isn't their fault, but the fault of a lack of manpower.

Stephanie Varnell

2023-05

Gabbie was our groomer today, when I dropped off our Husky, who is a tripod, which I informed them of a head of time, she seemed very inconvenienced, she had no customer service skills at all. Completely opposite of the grooming staff the day before with our other Husky. He was scheduled for 4 hours for their Furiminator treatment, plus their luxury add on. At 3.5 hours she called to let us know he was done and that due to recent changes in their policy he would not be welcomed back because he wasn't able to stand long enough and that they weren't able to perform the nail grinding. When I asked to see a copy of this recent change in policy, I was told they don't provide that to the public, by the store lead, citing the safety of the pet being the reason for policy change. I picked him up but still smelled of wet dog and was not fully dried. Again, complete opposite of our experience the day prior with our other dog's grooming. I would recommend them still, but I would not recommend Gabbie at all. You could tell she didn't want to be there and I if she doesn't want to be at work I question her desire and willingness to provide quality service for your pet.Update... they failed to mention they cut the pad of my dog's back foot. Perhaps that could have contributed to him not being able to stand as he only has one back leg. He is struggling to walk because of this.

Jarred Wilson

2023-06

Yo petsmart doesn’t really care about your pets or you for that matter. Gave them a call to get my dog groomed for the first time and employees said that since he had a bad note he couldn’t get groomed. I explained to them that my mother had asthma and they still did not care. They couldn’t tell me what store this happened at and I have no recollection of ever getting him groomed. They only said that he bit someone in the lobby. I then brought up that the only time he should of been in the lobby is when I would be there and I have never seen my dog bite another person. Use to love pet smart I even worked there now I will choose to shop somewhere else. The reason that did it for me is when the manager hung up on me after me waiting on him to clear the whole situation up. Worst customer service I have ever seen. I will shop online for my pet supplies from now on.

Gabrielle Thomas

2023-12

Organized, clean, with friendly, helpful staff. Found what I was looking for with no trouble.

Chris K

2023-05

I'll always bring my dogs here for grooming Brittany is so friendly and she does such a great job! Above and beyond!! Training with Kat went very well too! She is very knowledgeable and really knows dogs.

Lu Review

2024-01

Last minute shopping with our pet and found everything she would love.

Karen Fuhrer

2019-05

This store is AMAZING everyone was so helpful with our cat adoption!!! they made sure we had everything we needed and knew what she likes!!!

Emily Moritz

2023-06

Very nice workers, love the place in general. The dog toys and cats toys I have bot here have been the best toys I've bot from anywhere! I do recommend going here!

Joe Schnurr

2021-05

Our shopping and grooming salon experience was EXCELLENT! Kim always does an OUTSTANDING job grooming our two yorkies.

A T

2023-05

I bought some different flavors of Applaws for cats. One of them was expired so 2 days later I called the store and talked to Scott who claimed to be a manager. He said he would have someone look into it. Two days later I went into the store to exchange the expired Applaws food and pulled the whole box off the shelf and gave it to the lady at the front register. I also informed her that there were other Applaws that were still on the shelf expired. So I guess it is the customers job to check the expiration dates on the food and not the employees. Check the expiration dates everybody.

Anne Hallock

2023-09

Jenna T. Is the the best! She does such a great job with our golden Rocky and he loves to showoff his new haircut and style💛

Jan Bailey

2023-05

Very friendly staff and a great groomer for both our dogs!!

Carrie H

2023-05

Employees are always very nice and helpful. And if you're looking for dog training, Kat is great! We've gone through 3 classes now with our dog and I've been very impressed.

Linda Cooper

2022-05

I was in need of a snail for my small tank that houses my beta. The sales associate was fun and helpful and check out a breeze

Steven Burson

2023-11

Like always, the staff is always helpful and friendly. And the had what I needed. Steve