The Pampered Pet Hotel & Grooming Spa

stephanie alejandro

2024-04

I took my senior dog in a couple of weeks ago for a full on spa day. I was a little nervous as my guy can no longer see so has become rather unsure about new surroundings and people but they exceeded my expectations! Theresa and an assistant gave my baby boy a beautiful cut, while making sure he was comfortable and safe. I will be bringing Oliver back for another spa day.

Christian Andre Campos

2023-05

Teresa and the staff here went above and beyond with my 12 year old girl, Latté. It was my first time here and they made me feel extra welcomed and asked questions about Latté. I don’t trust people easily but the staff made Latté and I Feel like family. Definitely recommend this location. I’ll be bringing Latté back soon. Thank you.

Shelley DeVito

2023-07

I should have written this sooner. We have been bringing our Maltese Auggie here basically his whole life. He is 10. They've always treated Auggie and I with patience and wonderful care. Theresa goes above and beyond with the love she gives to Auggie. He comes home looking so handsome. She does such a great job bathing and grooming him and I know grooming a little Maltese isn’t easy. He loves her and goes right to her which he only does with people he trusts and loves.I cant say enough about her. She’s amazing and I am grateful.

Toni Slee

2024-03

Have been taking our dogs there since they opened (12 years).Absolutely impeccable place, fantastic Staff 👏.Our favorite Groomer: Theresa, who is simply FABULOUS‼️

Shaina J

2024-01

They looked liked a promising place but when I saw they don't allow pitbull, or any dog that even remotely looks like a pitbull, and many other breeds of dogs that are incorrectly stereotyped as "aggressive", I realized they have no idea what they're doing. Nobody who knows how to work with dogs would stereotype breeds that way. They're hacks.Edit: In answer to their reply, to correct THEIR thought process, banning dogs based on the amount of damage that could occur if a bite were to happen would mean a ban on ALL large dogs. However, I noticed that bans on dogs such as Mastiffs, German Shephards, and Golden Retrievers were not in place.

Wes Rosales

2023-05

Took my 7month baby Pom Chance in for a groom his first professional service and I got to admit I was a bit nervous!!! But, the team here at The Pampered Pet were all really sweet and friendly and did such an amazing job. They really took the time to listen to my concerns and learn my baby’s personality from dropping him off and pick up the reassured me he did well. I could tell they really care about the pets because my Chance baby was so calm and relaxed when I picked him up and not stressed at all!! Definitely will be back!! Thanks guys <33333

Bob McQuaid

2023-05

My dog loves coming here. People are great, facility is very clean and well kept.

Kathleen Grueschow

2022-05

I Have been going to the pampered pet for 6 years and was always treated politely and friendly; everyone was nice to my dog and the work by my groomer was always exceptional.Recently I called and asked about the price and was met with a reply if I was looking to save 5 dollars, when I asked who was the person I had talked to I was told it was the new owner and that he was not a pleasant man.I am truly sorry to have to find another place to take my dog but don’t want to have any more dealings with this individual I feel sure he will have many more complaints.

Sheryl Gonzales

2021-05

I have been taking my pup, Hannah, here since I adopted her 1 1/2 years ago. The staff has been amazing with her, giving her the time she needed to feel secure and working with her each day to help bring her our of her shell. She loves seeing all her fur friends and I love being able to look in on her and watch her play. They care about the animals and truly enjoy being with them. I highly recommend The Pampered Pet, you won't be disappointed.

? ¿

2024-02

I called to ask a question but when I called the person on the phone sounded like she didn’t even want to work there. Bad customer service

Ethan Goldberg

2020-05

Took my dog for her first grooming since adopting here a few weeks earlier. Making an appointment was easy which was followed by an email confirmation. The place is great and they loved my dog. Best of all the prices were more than fair. The pampered pet will be the regular groomer for my new best friend.

Kris Carrillo

2020-05

Left my dogs there for a weekend. They were both well taken care of. They got groomed and walked. They had the cameras so I was able to check on them. Will most definitely bring them back for next vacation as well as recommended them to fellow pet owners as the go to place in the future. Thank you guys for all you do really Appreciate the piece of mind..cant say that about other dog hotel's and spas... Two paws up!!

Mida

2022-05

Whenever I'm out of town I always leave my Akita Kido who is now 11 year's old with Pampered Pet. He doesn't like to be around other dog's & they always make sure he gets his private time out to play & walk. He's always well taken care of while there & the web cam is a nice addition when I'm missing him. I now have a 5 months old pomeranian who will be spending her very first 2 nights there this July 5th. I'm a little nervous about it but I trust Pampered Pet to make her stay there a positive & safe one along with my Akita. Thank you Pampered Pet I highly recommend your services to anyone looking for a wonderful place to board your fur babies

L L

2022-05

Upon my first experience the staff was not very welcoming but I choked it up to them maybe having a busy day; even members of the staff would approach my dog with no acknowledgement to me standing right there. This company has a mission statement when you first walk in that reads, “Our goal is to provide the ultimate experience for the pet and pet owner”. Upon me dropping him off two of the groomers approached my dog (again no acknowledgement to me standing right there with the leash in my hand) they proceeded to say how cute my dog was but how much he needed to be groomed and one of them even implied his ears were dirty and asked if he had an ear infection. Mind you my dog was not and is not dirty now a haircut he definitely could use. But again even after the backhanded compliment, the micro-aggressions, & and against my better judgement I still decided to board my dog here.My dog was here literally less than 48 hours and when I went to pick him up 6/14/2021; they brought him from the back and informed me they thought he was constipated, and proceeded to say he only ate 25% of his food, no play by play, no mention of his behavior, nothing. Mind you I called several times and even used the webcam login to see if I could check in that way…My dog has never been constipated, less than 10 minutes of him being back in my care I had to rush him to the Vet. I even asked that they check his ears because it never hurts to get a second opinion. He wasn’t constipated, he was backed up, which was a direct result of him being in an unfamiliar environment and they also confirmed there was absolutely nothing wrong with his ears, they weren’t even dirty… Now I know that dogs who experience separation anxiety etc could experience issues if they are not comfortable but given the type of establishment this is, I would think they would’ve contacted me if he was not doing well within the first 24 hours. I received absolutely no calls and even when I called I received no answers… Instead they waited until I picked him up to tell me he only ate 25% of his food and that was it… This was my experience.

Dawn Martin

2017-05

Love, Love, Love, Love, Love Pampered Pet.We used to take our dog here for day care. Unfortunately, he has some gate guarding issues we need to work out before he goes back but not a problem with the company.You can watch your dog on webcam all day long and the staff is great about letting you know if there were any issues.They also have a great grooming place here at the front of the store. They do a FANTASTIC job and I love taking our husky here for his bath and blow out.

Michael Skinner

2021-05

I took my 5 month old puppy to them for a full service grooming appointment and he was fine the day I dropped him off. The moment we brought him home we knew something was wrong. He was standoffish and tonight (2 days later) his ears are in immense pain and he stated screaming and wailing in his sleep. I have no idea but I will be speaking with the groomers and will update. I can only say it won't be good.

Brenda Rodriguez

2020-05

very upset that our pup was only given a 10 minute evaluation and told he had too much energy and was a little bitey. We take Winter to several daycares, agility and obedience classes and he loves to play and rough house and we are extremely upset. Anyways the place is too small and we found several other places that love him!

Cynthia Bedoy

2019-05

They take care of every detail you can think of. Seperate play area for small and large dogs. Camera access to check up on them. Clean clean clean. Friendly staff knows how to handle every breed. Worth every penny compared to other spots for what you get.

Sandra Billick

2023-05

This was our Molly's first boarding experience. We were very pleased with her treatment and plan to use their services again.

Julie Kertes

2018-05

Pampered Pet is my dogs' home away from home. Everyone who works there is AWESOME ... it's like dropping the kids off at their favorite aunt and uncle's house! Whether it's daycare or boarding, I NEVER have to worry about their safety. We LOVE Pampered Pet!!

Lisa H

2020-05

I was satisfied with someone taking care of my dog and paid extra for separate playtime.I am very dissapointed that they discriminate if your animal has any pitbullMy dog is a 11 yr old service dog who is part pitbull and I have socialized my dog since I've owned her since birth.I pick her up and she is shaking so bad and has so much anxiety like a bunch of fireworks went off or something.If my dog was a full breed pitbull I could understand it being a issue.I can't bring myself to bring her back there again unless they change there policy on breed restrictions.Small dogs are more dangerous in my opinion.

Jeff D.

2018-05

Great place and has our favorite groomer Theresa B.!! We've been having Theresa cut our boys for years, and followed her to PPH after her moving on from the previous shop. Our Wrigley gets to go to the spa tomorrow and gets to see his favorite Theresa!! 🐶

Wendy Den

2017-05

My dogs have received the best of care for years, UNTIL TODAY! After picking up my 5 yr old Maltese we had to rush her to an Emergency Vet . She could not breath and her ear had been badly cut. Her LARYNX had collapsed from the collar they used to hold her for the trim. Her inability to stop panting raised a fever to add extra concern. Not only did she need an x-ray and oxygen, they had to inject her with cortisone and a sedative. She has been badly traumatized and could have died! NEEDLESS TO SAY , WE WILL NEVER GO BACK!

Jennifer Jeske

2023-05

I love this place! They do a fabulous job with both of my dogs (Husky and Border Collie cross). Highly recommend!

Eric Markus

2019-05

This place does a great job and the employees all clearly love animals. But, THEY DO A TERRIBLE JOB OF RETURNING PHONE CALLS, and rarely answer the phone in the first place. I’d love to take my dog more often, but I can never get anyone on the phone to make an appointment.

laurie briggs

2023-05

This place is great! Quick and easy access with walk ins ok for nail trim! Love watching the doggy day care pups through the window!!

Alireza Babaei

2024-03

Good service with reasonable price

Ian Schwartz

2016-05

The team here is great! My dog feels like she is going to camp, and everyone knows her name. Great grooming services, competitive pricing.

Elizabeth Reams

2023-10

We won’t take cats.No suggestions to where to go.Glad I found another company to warn people about.

Jordy W

2017-05

They take great care of my dogs! It isn't a boarding facility it's a second home to them! Wonderful staff and facility!