Petco Grooming

Clint Boschen

2024-04

Angelica provides excellent grooming for our dog Kylie

Zoe Rivera

2023-09

Booking is great, I was able to get my two furries at the same time but I’m a little bit disappointed with the care provided to Kobe, his ears wasn’t cleaned.

Christine Vergara

2022-05

We are always received with kind smile and are given an accurate time for when my pet will be ready. My dog's grooming needs are always well taken care of, if the groomer notices something that I forgot to mention she takes care of it and mentions at pick up that she took care of it

Manny Rosillo

2022-05

My daughter had recommended me to bring our small dog for a much needed bath to the PETCO store at Eastlake (San Diego). I made the call on a Sunday morning and was told we needed to set up an apptmt. Our appointment was set for the following Thursday in the afternoon. For the next days prior to the apptm't I did receive no less than seven text messages "reminding" me of the appointment, two more the day of the apptm't. On Thursday, my wife and I arrived on time and waited 5-10min for someone to take care of us. The process took another 5 min filled with several initials and signatures on a paper alerting me of all the terrible things that could happen during a simple bath. I understand these companies have to protect themselves against a number of situations so I played along. What really disturbed me however was the lack of empathy of the employee taking care of me. She grabbed my dog like a hard object and place him in the floor without showing any emotion towards such a small and vulnerable creature. My discontent grew as I was told that I should be back in around 2-3 hours 'cuz there were several dogs ahead of mine. I thought I had an appointment and was expecting to be able to "see" people working on my pet, it didn't happen. After this lady took my dog to another room where we didn't know what would happen for the next 2 hrs, my wife and I decided to go home and wait for their call. 2 1/2 hrs later we received the call and came back to the store. While waiting for our dog, this time we got a chance to speak to someone who clearly "love animals" and sensed our anxiety. He made a big difference on how we felt. Another lady with a similar love for animals delivered our dog and I must say we were very pleased with the result. People doing the grooming know their jobs and execute pretty well. If the company can make sure those at the front desk could be more sensitive and appreciative of our little companions it would certainly made for a much more enjoyable experience. My expectation with this review is only to alert management of a few things that could increase the number of their repeat customers: 1. If you are asking so many times to confirm the day and the time, be respectful of the clients time. Don't tell me there is a waiting line ahead of me. 2. We customers don't know your procedures, a friendly explanation of what you need to do and a "copy" of the things you are asking us to sign would be appropriate. 3. Watching your pet being taken care of, helps make this a more enjoyable experience. Allow, even invite, owners to be there while you do your thing. 4. Associates at the front desk need to be empathic and love pets. When they show they care, we, the customers will also care .... come back ... and give referrals to family and friends. None of these recommendatons will cost you money, but I can guarranteed it will have a profund impact at your bottom line.

Astrid Quillopo

2021-05

Terrible customer service I brought my Dog to his appointment for a bath and hair cut had to wait there for 15minutes for anyone to come out to help then when someone finally came out on the second call for service, I was informed that my Dog was not in their system. She I said are you sure you had an appointment today?? and I told her yes I waited about 3 weeks for this appointment. I told her I am not making it up. I talked to a lady and she gave me this date and time. 4/19 10:30am. Then she said I got cleaning going on in the back here, like she didn’t believe me. Not only did she not even try to make it right, but she basically thought I was Lying. Then she walked away NOT EVEN AN APOLOGY. Very disappointed bad customer service.

Shawna Lloyd

2020-05

Natasha went above and beyond. Initially she was scheduled a week out, and I asked for a call with any cancelation. She called with a cancelation only a couple hours after my call! :) My dog had a couple mats, but she said she would comb them out for me for an extra fee in order not to have to shave my Goldendoodle, for which I was grateful! She is always kind and does an extraordinarily, great job grooming our dogs. I highly recommend her as a groomer at the Eastlake Petco. :)

Mahealani Taisague

2021-05

Our Groomer genuinely cares about our Puppy and has been amazing at letting us know how he did and what her professional opinions are on care for him. We appreciate and love that she loves him just as much as we do.

Daniele Hawkins

2021-05

Staff was very friendly and informative. Our dog Pogi felt comfortable with his groomer and she took great care of him. He came out and was so happy!

All American Fundraising

2020-05

Vanessa and all your staff are true animal lovers. We enjoy bringing our pups to visit get treats and get nails done. Thank you for having such quality people.

Alan Sánchez

2020-05

Maegan was so nice with our dog. She is such a great person who loves her job. Definitely going back just because of her and take Cookie to get pampered by Maegan

Erika Guzman

2023-10

It was great, minimal wait time, overall good grooming appt

SANDY DIAZ

2021-05

my precious was the last pet for the evening and the groomer (i wish I remembered her name) was very attentive, especially since I explained that precious doesnt like stranger or a lot of people trying to pet her. she was very understanding and did a great job.

Dan Czagany

2022-05

Diana is great. (As are all of the other groomers we have had.) Our dog also seems very happy when we pick her up.

P J

2020-05

Meagan at the Eastlake Petco is professional, friendly, and kind. It's evident she loves her job. Most importantly, my dog enjoys her!

Debbie White

2020-05

CeCe did a wonderful job. She was really kind and left the exact amount of hair on Moka that was discussed. Moka's nails were trimmed to a tee and everything was great!

BMS

2020-05

I have a groomer at Pet Smart and they canceled my appointment for my dog, Oreo. I was very happy with Oreo's care at Petco and will definitely bring him back.

Deanna Castaneda

2022-05

Our pups are treated like family. We love the staff at Eastlake petco. Vanessa is GREAT!!

Adele Shepard

2021-05

My dog is skiddish and he's very comfortable with the groomers at Petco. And the groomers (especially Meagan) always do a good job with my dog.

anjanette berry

2023-12

Love that you are so sweet to my baby

Kayla Trumbo

2020-05

Diana is incredible with both of my fur babies. Love how inventive she is, and always has the best recommendations.

Craig Allen

2022-05

Really liked the service and the professionalism of your employees. They were loving and kind to our dog's.

CK Ghia

2021-05

Vanessa was super helpful and friendly with our dog. She did exactly what we asked for. Thank you!

Ruby Chee

2020-05

Our dog looks great. Was cut the way we wanted it. Staff is friendly and professional

Cheryl Morada

2021-05

Our dog was clean and happy and the groomer assisting us was very friendly.

Vonja Finney

2022-05

The staff is kind, informative and this PETCO isn't always booked for weeks at a time to where I can't schedule something.

Chris A.E.

2021-05

Cecilia or CC was very friendly & Ollie had a great clean grooming.

Patricio Saldivar

2020-05

Great service, they always do a wonderful grooming service on my Golden Retriever

Adry Romero

2020-05

My dog is a difficult one since he is so anxious but they got him groomed ^^

Carolina Baffico

2021-05

Vanessa is amazing. Lola is the cutest pup on the block 😊

Philip Golden

2020-05

Maegan is the best groomer who's ever taken care of Kali.