Walgreens

2.5 (66)

550 N Ventu Park Rd, Thousand Oaks, CA 91320
(805) 375-4052
walgreens.com

Claimed
Drug store
Beauty supply store
Convenience store
Cosmetics store
Greeting card shop
Perfume store
Stationery store
Drugstore chain with health & beauty aids, prescriptions & photo services, plus mini-mart basics.

Service options

  • Curbside pickup

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

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Harry Knobel

2024-04

My pharmacist, Salma, not only found the medication I was prescribed while no other pharmacy in the area could, she spoke with the supplier repeatedly to overcome its poor information and followthrough until the prescription was delivered. Her persistence and great communication is greatly appreciated.

Multi Streaming

2022-05

Very convenient location for pharmacy & general convenience items while staying nearby on an extended vacation. Made many visits to this store and found the staff very friendly & efficient, the available selection of products seemed sufficient. Did NOT use the drive-up as it appears to be just a single lane.

Nomi Abadi

2024-04

Would give this location zero stars if I could. Don’t waste your time.

cass

2023-08

Worst place ever, every time I go to get s refill on my prescription it takes so long no matter how many employees are there, because either they lost another persons prescription, or are just standing around talking and laughing. Never had a good experience here and would give it 0 stars if I could.

Katama Kat

2022-05

Very rarely do you get a smile and old fashion customer service anymore. I was in the store December 5 at 9:30 PM and a young man name Ryan (I think)was outside the store cleaning up the litter, emptying the trash and he came inside helped me find my allergy medicine and then he rang me up. He was doing several jobs all by himself running the entire store all with a sweet smile and excellent customer service. Kind of felt like I was on the Andy Griffith show or something. He was just kind and personable. The women in the pharmacy by contrast seem stressed out. I was there last spring and I vowed never to go back to the pharmacy. They were just plain mean, rude and made me feel like I was intruding on them to get my son immunized. The man I encountered Sunday night changed my mind and I’ll continue shopping there.

Julia Yeh

2023-05

Went for a Covid booster, and it’s the slowest pharmacy I’ve been to. I had an appt, and it wasn’t busy. After 30 min I left. I prefer CVS, Albertson’s, Target, Costco all over this Walgreen’s. I think there are many new people there with too little training as well possibly adding to the slowness.

Toni Cacciatore

2022-05

Beware of the drive thru.Once you’re in line and there’s no way out. The first car spend 20 full minutes. The next was quick, but then I continued to be stuck in line behind other slow customers. I had a meeting and started to feel panicked. It took me nearly 40 minutes with only 4 customers ahead of me.

Quinn

2023-12

Horrible store, I've purchased items with things stolen out of the box and the staff is never helpful.

Judy Sander

2019-05

Pharmacy long waits for my inability to stand too long with pain. Not enough techs to handle paperwork for volume of people. Unorganized service for shingles vaccinations. They expect people to call in every day and inquire. Ridiculous and hard for seniors. They disregard practical suggestions. The rest is ok. Store staff very nice and helpful.

a d

2022-05

Oh my God! When got my covid vaccine at another pharmacy, I put down my name, waited a few minutes, got the shot, and I was done. When my son got his vaccine here though, we have to anser a dozen questions, wait for their guy to hit his mouse a few thousand times, filled paper forms, stood in the line to turn in the form, and then wait..... All in all, that one shot took a solid 30 minutes. I truly don't understand why things have to be so complicated here.

Hattie Eick

2019-05

This is by far the WORST pharmacy I’ve ever dealt with. The line to drop off and pick up your medication far exceeds an hour. The “drive through” line is also ridiculous. And talking to these people on the phone requires hours of time because they either hang up on you or leave you hanging with no explanation. I don’t understand how they’re still in business. It’s embarrassing and shameful. If I could give them 0 stars, I would.

Max Zadeh

2020-05

Pharmacy staff are overwhelmed with the amount of orders and they can’t stay on top of it. I have had multiple poor experiences with this pharmacy and observed how staff are running around trying to stay afloat. It is not fair to staff and certainly not safe for the patients. If you live in this area, you may want to try another location.

Sarah Clark

2018-05

This is the third time I have picked up a prescription from this pharmacy where I got home and realized they gave me the wrong medication or completely left out one of our medications or gave me a different dosage than was prescribed by the doctor. (Thank goodness I caught that one even though I didn't have a paper script and the doctor called it in. I just happened to remember what he said in the office) Trying to call in to get it straightened out was a nightmare as well. On hold for 10 minutes and then a person with a strong accent that could barely understand me and kept repeating back numbers and letter to me incorrectly when I tried to give her the name and phone number the RX was under.

Caleb Noh

2022-05

My mother went to get her COVID test here for her trip back home to Hawaii. We scheduled the COVID test 2 days before her flight out. The test goes off without a hitch and we were told that she would receive an email within the next day with her results. It has now been two days and she got on the plane with no email in sight. She many now have to quarantine for 10 days because she doesn't have any results. I recommend you NEVER get your COVID tests here unless you want to waste your money.EDIT: We had the right email on record because we received a confirmation and a reminder for her testing the day before via email.

Ash Stephenson

2021-05

I would recommend management looking at the work environment and culture for the pharmacy workers at this location. (I’ve worked in customer service for over 10 years, so I understand how tough it can be). ESP in the drive through- they seem miserable. I made the switch to CVS as it was a bummer dealing with tellers at Walgreens.

SYLVESTER JAMES

2019-05

I am speechless by the customer service that was here at this Walgreens.I am elderly, so when i arrive to convenient stores, i get a bit lost and need help locating certain items.I arrived here and initially i try to do it on my own but after 20 minutes of searching i tried to locate an employee for help. After looking around for a while with no staff in sight, i see 3 employees chit chatting i got frustrated and left.I expect more from the staff here, as an elderly women who needs assistance, when there is no one to help you, it is very disappointing.I do not recommend this location, the staff is rude and unprofessional.

Rebecca Nation

2017-05

Pay no attention to the people complaining; clearly, they have nothing better to do. This is the best pharmacy I've ever been to, and I've lived all over the world and in many U.S. cities. In fact, I live 20 minutes (freeway driving) from this Wallgreens but drive all the way there just because it's THAT GREAT! There is rarely a line and you never have to wait more than ten minutes to have a prescription filled. If you call ahead, it will be waiting for you. I cannot comment on the allegation that some of the pharmacy staff made a mistake, but mistakes DO happen, although it's never happened to me or my any of my other family members at Wallgreens. Fortunately, errors do not occur at this pharmacy as frequently as places like CVS, where they NEVER get anything right! Please note that the person who was complaining was whining about the fact that someone accidentally entered the wrong name. If that's the worst offense then they need to find better things to do with their precious time.The staff are all incredibly friendly and you never have to look for a staff member for assistance as they are always present and delighted to assist. The pharmacist(s) are very kind, helpful and always make sure that you are familiar with the medications you have been prescribed. I cannot comment on the mess that was observed during "back to school", but I would expect some disarray after a hoard of school children have rummaged through the school supplies. I have been using this pharmacy (monthly, or more) for five years now and I can attest that is has always been clean, tidy and professionally managed. In fact, the staff and manager truly go out of their way to take care of their customers.Lastly, to the person who complained about them "closing for lunch", get your facts straight before posting nasty comments online: The pharmacy does NOT "close" at all while the store is open. It is true that the pharmacist on duty leaves to take a lunch break, and therefore there is no pharmacist on duty during that time, but that ONLY occurs on Saturday and Sunday. This is not he case during the week. I mean, come on, if you show up without calling the prescription in ahead of time, then you should expect to wait 30 minutes to have it filled whether you are at Wallgreens or CVS, regardless of whether the pharmacist is there or not! If you called in your prescription to CVS the day before, it still wouldn't be ready the next day and you'd be waiting in line for 30 minutes regardless.Some people are just never satisfied.

John Spamm

2021-05

If your prescriptions are important, don’t go here as you won’t actually get them. Everytime I go to pick up a prescription they say I never ordered it even though I got confirmation from them it was ready. Then they say they don’t have it. Real fun experience when you need your prescription to stay alive.

Adela Valcea

2018-05

This pharmacy is an absolute nightmare! I called before to make sure that they have my medication ready and they told me they do. I get there and they hand me a different medication telling me it's another generic brand. Oook?! Soooo than why didn't they say something over the phone? I get over that fact and I go with the flow. Next thing I know they tell me the medication is $60. Wait what?! This medication is supposed to be free because it's covered under my insurance! "Oh yeah, we forgot to tell you Miss, we don't work with your insurance" says the pharmacist. I drove here for nothing.... I wish someone told me something so I don't waste my time!

Genesis Ramirez

2022-05

I think they should take the time to read the reviews here and fix it. Staff are extremey rude all the time, the lady in the cashier today at 5pm was so rude and did not seem to want to work here, its always something with this place and nothing gets fixed. There is only one guy that works there that is really cool but not sure if he was there today.

Jamie Holleran

2020-05

always long line at pharmacy....super long hold times when you call to talk to pharmacist. Prescription gets delayed due to need for refill and they make no effort to reach out to doctor to resolve....several days after "delay" i'm without life saving blood pressure meds and have to call the doctor myself because they're lazy and incompetent. Moving all my scripts to CVS.

Janet Duffy

2016-05

Be aware that if you go to pick a prescription up at this pharmacy that they close for lunch so there employees can take a 30 minute lunch break. They do not tell you this however, so if you go to pick up your prescription during the employees lunch break you will find the pharmacy closed and be out of luck. This is the craziest thing I have ever found at a pharmacy anywhere in the United States. I will never use this pharmacy again.

Himanshu Sharma

2022-05

I don't recommended this for covid testing, i got covid test for traveling internationally and the results didn't come even after 3days. When you call pharmacy they say we just take samples and send to other labs so we don't know. Poor management from Walgreens and no help.

Emily Handy

2022-05

Do NOT come here for COVID testing. Made an appointment for 12:45 and I have four cars sitting in front of me at 1:30I don’t understand how making an appointment went slower than when there were tests for the public by drive thru

Wally L

2020-05

They won't sell you cigarettes unless you have ID, and they ask for it every time, even if you're 90 years old and look well over 18. My license expired, but I showed them my temporary license. They said it was insufficient. Annoying.

Sharon Lomax

2022-05

Terrible service! Especially people in photo. TlA place could use serious training or servicing organization. Waited on my photos for 45 minutes when email said it was ready. Employee cannot locate anything.

Alis guz

2019-05

I like this store because they have very good offers, and the cashier are very helpful and kind, but the only thing I don't like is they doesn't have the product, I went today at this store to buy some offers from the Ad like oral b toothbrush, herbal essences shampoo, detergent All, mouthwash for my kids, etc. and of course they doesn't have any of these items 😢😢😢 I'm so disappointed

Steven Murphy

2020-05

Rude employee named Rudy. Very defensive after being called out on not doing his job correctly. He realized he was in the wrong and became silent. Why do people have to be like that.

Robert Clemens

2018-05

IF you are very ill with cold flu, bronchitis or pneumonia do not go to this pharmacy. 50% of the time they are out of prescription medications. I have gone here twenty times and ten of the times they were out of my medications.

Sameer Tare

2017-05

Pathetic pharmacy. The pharmacist will enter doctor' name instead of patient name for whom the rx is meant. And then you keep calling/. Go to pharmacy to get prescription they will not find it. Manager is equally pathetic who doesn't take responsibility. Stay away.

Opening Hours

Monday 7 AM-10 PM
Tuesday 7 AM-10 PM
Wednesday 7 AM-10 PM
Thursday 7 AM-10 PM
Friday 7 AM-10 PM
Saturday 7 AM-10 PM
Sunday 7 AM-10 PM

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