Petco

Michael Kirby

2023-09

This store shows every sign of poor management and lazy, unmotivated staff. Went in to get Vet's Best Ear Relief Wash & Dry for Dogs, which the website was in stock. Not only was it not in stock, the entire shelf section looked as if it had been emptied by smash-and-grab thieves whose dogs had severe ear problems. Elsewhere in the store, the same undisciplined approach to stocking and display aesthetic was evident. Even the refrigerators had jumbled merchandise and looked like the last time fingerprints were cleaned from the glass doors was months ago. But I will say, the employees looked happy, which must be attributed to extreme oblivousness that keeps them from using up the energy needed to do their jobs.

Chris Banning

2024-04

Petco has almost anything that you are looking for when it comes to your pet's needs. There are many brands to choose from when it comes to dog and cat foods, animal toys, litter, scratch pads, and a lot more. There are fish and fish equipment for sale, guinea pigs and mice, cats for adoption, and a grooming facility. The Staff is helpful and courteous. Plenty of available parking. Easy to find on Ventura Boulevard. The morning times are generally less crowded. Highly recommended.

Oleksandra 98

2024-04

My encounter with Kelly Anderson's dog training sessions proved to be quite disheartening. Despite making a prior appointment and confirming the date and time, the session was marred by disorganization. I phoned Kelly Anderson to confirm our appointment, only to be told she had no record of it in her calendar, despite our prior agreement over the phone. She had previously provided me with the specific date and time. Surprisingly, she then insisted I book and pay for an online class, a requirement she had not mentioned during our initial conversation. This lack of professionalism and disregard for clients' time is unacceptable. Furthermore, the extensive delay until the next available class exacerbates the frustration. I had hoped for a better experience from a professional service. I would advise others to avoid similar disappointment by seeking out a more dependable and respectful dog training provider!

Margaret Ford

2024-04

Dog was injured during grooming ended up in emergency vet. Drove him there before you told us.Reply below is insensitive. My dog was injured and required medical attention we did not have an unsatisfactory visit.

Solveig

2024-03

The staff was friendly and helpful on my trip to this location. The prices were competitive and the store was clean. The kittens at the entrance were hard to resist!

Nicholas Savalas

2023-05

Petco is great. Period.That having been said, it is a retail store. It costs millions of dollars to operate, yet provides products and services at remarkably low prices.My pup ran herself into a wall, and immediately I'm thinking about how much a vet visit is going to be; she has just bruised herself somewhere, and if it were me, I'd just take an aspirin.Solution? Petco.I went in and found some doggy aspirin (already inside a liver-tasting drop). $12 later and she's swallowed one, no problem at all. Today she's just fine, attacking me, biting me, and running all over like the little monster Chihuahua she is.True story.Thank you, Petco. How they make a profit from 100 liver-flavored doggy aspirins for $12 is beyond me. Next time, maybe I'll take one myself. I'm not kidding.

Susan Dresher

2024-04

My loving pooch had to be put down due to age illnessWe think about Henry all the time. We had 3 bags of brand new Greenies left,and Petco gave me credit for those greenies. Thank you. We will wait awhilebefore searching the animal pounds for a new furbaby. I will always think ofHenry when I use the credit.

Sharon Shao

2024-02

worst grooming experience ever.Been going to different Petco for grooming for over a year and it's the first time that we got rejected due to our dog's cancer condition.Our golden retriever was diagnosed with hemagiosarcoma (blood vessel cancer) and had surgery back in december and now is fully recovered. She still carries cancer cells but currently is living healthily without any medical concerns and not even taking any medications, just those good old supplements for hips and joints.When the groomer asked me if she has any medical history of course I just said yes she has cancer but she's now fine. But she then did not even ask me if she needs any special care and went ahead she said Petco is not taking in any pets with cancer and will need a doctors note to clear that my dog can be groomed.I then asked her to show me the policy and they actually did. But NONE of them saying anything about cancers. Just regular protocols to keep pet safe during the grooming. (Like being leashed or refrained within a safe space etc)And then the groomer turned to another Petco employee, who also couldn't answer my question nor give me proper explanation on why my dog can't be groomed. I explained the very details of my dogs condition that she needs NO extra attention nor care for the grooming. She's not in remission or recovering from anything. She just only CARRIES cancer cells at the moment. How does that need a special doctor's note? Like how am I gonna ask my vet to just send a note to the groomer saying that this dog is ok to take a shower? It's not like my dog has skin issue or anything, the cancer cells is literally in her genes and her blood and it's absolutely not infectious at all. She's only having cancer cells just like most of the other golden retrievers!I asked the groomer that this basically means Petco is rejecting all golden retrievers or just ALL DOGS, as they may all potentially carry cancers at some point of their lives. Both the groomer and the other employee were unsure about the situation as neither of them can give me a proper reason saying why they are rejecting my dog. The groomer said Danny, the groomer manger who was not in the store btw, asked her to just check the policy regarding this situation. But again they were just looking at each other in confusion as my request was just reasonable.We left the store after seeing their reaction and cancelled our appointment on site. It's ridiculous how it went as over the last decade as a pet owner, I've never experienced or even heard that ANY pet shop rejected a perfectly walking and living pet just because they CARRY cancer cell.It's so ironic to see on the website saying Petco is fighting pet cancer when they literally REJECTED our dog for grooming just because she carries cancers cells. I guess this store only grooms dogs only if you bring a full DNA report showing that your dog is perfectly healthy with no chance of any diseases.

Rick Parker

2024-04

Typical Petco. Neat. Good parking including underground (For underground parking enter lot in rear from west side). Handicap acessible. Clean and neat. Well stocked.

Nicholas Savalas

2023-05

If you need anything for your four-legged or four-finned friend, visit this store. The staff is well educated and friendly, the prices are great for high-quality items. It is clean, and things are easy to find. A clerk is always nearby to answer your questions. Three paws up.

Indre Raviv

2023-11

I am absolutely appalled and deeply disappointed by the service I received at this Petco store. I brought in my beloved dog, who unfortunately has cancer, only to be told that they wouldn’t provide service to him. Since when did a medical condition determine whether a dog deserves grooming or not? It’s as if they’re implying that a dog with cancer doesn’t need to look and feel good. This is not just a blatant disregard for customer service, but a clear violation of dog rights. Every pet, regardless of their health condition, deserves to be treated with love, respect, and dignity. I expected better from a store that claims to prioritize pet welfare. I urge all pet owners to think twice before giving this store their business. Our furry friends deserve better.

Serge Koriakine

2024-01

Jordan helped my wife and me greatly to transition from the Halo dog food to another kind of dog food. We very much appreciate Jordan's help. Thank you!

A Google User

2023-10

I'm not a super fan of the Vetco here but the costume service rep named Jack is PHENOMENAL! He should be the store manager (no offense current store manager). He is beyond sweet, attentive, helpful, & impeccable memory. He truly cares about animals and reptiles. He's the best!

Emily Hackshaw

2023-08

I love this Petco. The staff and service are great! There is a Petsmart closer to my house but the staff are not engaging, knowledgeable or helpful.The staff look you in the eye, greets you, asks if you need assistance, and knows what their talking about. This store should be recognized. Thanks!

Christina Miller

2023-05

Rewards is the way to go when shopping at Petco. Staff is always friendly & helpful, esp. Lisa (who wears the cat ears headband). If I had a business, I would love having her work with me. She enjoys her job and it shows, which is rare now days. This week, Jack helped me unload my 28 lb. cat litters to my car. Mucho gracias!! Prices were noticeably higher this last visit for cat food. Get online, select your major items as add'l discounts are offered!

Shawn Naim

2024-01

Love taking both my dogs there as they get very happy excited even though they were just buying them food.

Marianne Mannion

2024-01

The staff were friendly. The Just For Dogs shelves were fairly empty. Other than that, all is well.

Star B.

2023-05

His place is much too small..they never have any carriers in the right size.. and they close way too early.. but the associates are friendly.. so that's definitely a plus..

BENJAMIN harris

2023-09

Normally 5 stars. Today before 4pm I asked for assistance from a female groomer (I as told by another employee), she wore the big apple AirPod Max headphones as she was doing stuff in the aisles. Not a professional look. She looked at me like I was bothering her. I was a bit uncomfortable. I asked if she was busy, she said “what do you need.” Very dry and rude. I later asked a guy for help instead. He was excellent! Professional and very helpful. I saw no name tags.

Casey Wohlgemuth

2023-06

Emily was extremely helpful and listened to what I needed for my dog to be functional for her daily life, older dogs sure do love to sleep, and she took in the problem areas but still was able to keep the same shape for my golden! She knows her dogs and was able to take quality time with my dog but also patience since it takes a lot longer to groom the older folks! Thank you again Emily, Shyan is looking and feeling amazing!

Carly O.

2023-07

Mel is awesome! So knowledgeable and helpful. My cat has been having some stomach issues, and she spent time walking me through dry food options that would help him feel better. Thank you so much, Mel!

Buzz Park

2023-11

Kitty litter refill scoops are all broken. Had to improvise using the funnels and my hands which made them very dusty and dirty afterwards. Also, their selection is a little smaller than most other locations because they are so small.

Kimberly Alfrey

2023-05

Although a lot of products are usually out or not found here - the associates who work here are phenomenal! They listen, are so patient and kind. They always go above and beyond to help. If you go in on wed or Thurs, that’s usually when they have new shipment come in and put out! I always feel like I’ve been taking care of when I come here.

Kathryn Edwards

2023-07

Most recently we were at our neighborhood PETCO in Studio City for Skye’s bath, extras, including a haircut. Whichever Groomer cares for my pet, she has a good experience & greets me as if she enjoyed the TLC & knows she looks great.The entire staff is friendly, capable, professional, and caring. Skye & I are grateful for each team member.

Lisa M. Fernandez

2023-07

Great grooming service by Savannah! Thank you.

Mai Nguyen

2023-05

Store and staff are nice enough, but do not, under any circumstances, join their Vital Care program. It’s a scam. The app is poorly designed, the coupons are tedious to use, and halfway through the year, the system “accidentally” duplicated my pet, and charged me an extra $20 a month for a few months until I noticed. Customer Service claims that they can’t refund me because I used the reward coupons for it.The receipt is so long and convoluted that it’s impossible to see if you actually saved anything. I honestly never noticed any true savings compared to other stores like PetSmart, who offer a free membership that’s much friendlier to use. That’s where I’ll shop in the future

Audrey O'Brien

2023-11

Ordered online in a.m. picked up a few hours later.. Easy parking, easy transaction !! Petco is EXCELLENT

Garen Arakelian

2024-01

Store was well organized, and everything was easy to find

LAM M

2023-11

Staff at Studio City location are always pleasant. Lloyd was very nice and helpful.

Ryan D. Thompson

2023-05

The first time I took my dog here, it wasn't great. Our groomer was late. And, when they did show up, they rushed me through checking my dog in. Felt almost like I was keeping them from something.We went back because my schedule was limited and my dog was stinky. And, I'll say this, it was great. Groomer was friendly. No issues. I'm gonna give it another shot soon.