Great American Cookies

Marc Holmes

2023-05

We were in South Lake Tahoe for Christmas and I ordered a large cookie cake for my son’s birthday while we were there. The good news is that it looked good which made the $54 cost a little easier to swallow. The bad news is that it was totally underbaked and had a paper lining stuck to the bottom of the cake that was hard to cut through and would not come off without effectively destroying each slice.On the bright side, they apologized and immediately refunded the cost when I called the store a few days later.

carlos

2024-01

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Jamie Gutierrez

2022-05

Such a perfect way to enjoy delicious dessert!!Mini chocolate chip cookies are so soft and the mini sneaker doodles are so soft..also the ice cream sandwich was so yummy,My husband enjoyed the rocky road ice cream..

Sahara Anne Burns

2022-05

Very good cookies, staff are all wearing masks, social distancing is practiced. Mildly expensive but worth it for a nice treat after a long day at tahoe.Update on 5/6/21- wanted to add a pic of my cookie sandwhich 🤤

Katie Hallock

2017-05

I'm not usually crazy about hitting up a chain, especially in a place that's new to me. But it was the end of our evening and I hadn't found a treat that really did it for me. I was craving some sugar that would punch me in the face and this place delivered. I went with one chocolate cookie with dark and white chocolate chips and one - I don't know what to call it. Basically, they molded a peanut butter cookie into the shape of a bowl and then filled it with milk chocolate and swirls of peanut butter. Both were exactly what a wanted and super yummy! Especially the latter - it was pretty darn sweet and the salty peanut butter gave the perfect balance.

Gislene W

2022-05

You look at the picture on wall of this delicious peppermint hot chocolate what you get is regular hot chocolate and you have to ask to add whip cream and no sprinkles in top great disappointment. Will never return here.Not to mention the service is terrible.

Kate Johansson

2024-04

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Yury Sobolev

2020-05

It's -4C outside. No one wants to be outside, and yet this place insists on keeping it's doors, literally, wide open. When asked if the doors could closed, we were told no. We ordered a few cookies and asked them to be warmed, but they ended up still cold.

HL

2024-03

One of the best espresso ice creams I’ve ever eaten.

Alyssa LeReigh

2021-05

Staff was nice and friendly. We got a scoop of rocky road, a Fiesta brownie and cookie sandwich.

Backup Gmail

2023-05

Awesome birthday cake for my dad while we were here on vacation! Looked and tasted great!!

Cold Springs Queen

2019-05

The girls answered my questions and they were friendly and funny. My mocha is delicious!

Jack Canio

2023-05

We ordered 6 cookies (Buy 5 get 1 free) I ate some of the white chocolate cookie and half my mouth became instantly parched. I hope they didn’t put anything wrong in the cookies because this is not a good look for them SMH… Ended up throwing away the rest as I don’t want anyone getting sick…

Black Dog Ranch Family

2023-06

Amazing sugar rush! The cookies were huge and soft, add some ice cream in the middle and you have an amazing sandwich. The ice cream wasn’t anything special but the cookies were so amazing.

Sheri Baldwin

2024-02

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Daniel de la Cruz

2023-05

We ordered about 8 cookies . The cookies were very good. Unfortunately one of the cookies was undercooked. The snickerdoodle was raw in the middle. I addressed my concerns with the 3 young adults working there at the time. One responded with ,” that’s how we cook them. People here like it that way.” I then said I’m sorry but I don’t like raw cookies can I just exchange it for another snickerdoodle that’s cooked a little more. Again, I was met with,” well I can just give you your money back if it’s that big of a problem.” I reassured them that I was just looking for an exchange because the one cookie was too raw for me . Customer service here needs some help. The cookies were fine but being met with aggressive reactions over an undercooked cookie is kinda absurd.

Nick Gust

2021-05

You’ll pay $9 for a cup of milky half-blended ice cream in a cup no taller than your iPhone (milkshake). Charged for toppings but somehow they never made it into the shake. The associate lacked basic communication skills. I would have had the shake corrected if it wasn’t understaffed with a line out the door. Poor worker was overwhelmed.Nestle, Be better. Hire more people. Offer more value to your customers. Thank goodness your ice cream is delicious.

gary christian

2023-05

Mary Anne was an excellent worker and served us the best ice cream. She was so nice it made our experience so much better! Will be coming back.

Zephyr Neumann

2021-05

Fun place to stop into for a quick hot chocolate or a sugary treat, but it's nothing amazing or mind blowing. The turtle mocha I tried was fine, but it tasted like it was from a package, and the walnut chocolate chip cookie seemed day old. My friend said the hot chocolate was okay, but nothing remarkable. Probably better just stopping into the Starbucks across the street. The staff was very friendly and nice though, so A+ to them!

zabela oganyan

2022-05

The cookies were so delicious, we tried the peanut butter and triple chocolate but the brownie was not as good as I expected. A little hard around the sides. The drinks were SOOO sweet overall worth a trip. Walk in with mask on, order, take your order out the door.

Kevin Oberman

2021-05

Love their cookies, but had a brownie today. The Butterfinger brownie was great. Killer rich. Super chocolaty. I also got a taste of my wife's white chocolate macadamia cookie. It might have been better than my brownie.Service was excellent and friendly.

Lopa Parekh

2023-07

Awesome ice cream cookies and excellent customer serviceI would highly recommend this place and will definitely visit this place when I am in the area

Barbara Lira

2021-05

Basic. When I went they had little options . They have minimal drink options. Ridiculously expensive . Your better off buying cooking at the store or baking them yourself. Bought a strawberry milkshake because the options were from a choice of like 5 ice cream flavors. Portions are tiny for the price cookies are small too. Nothing special. I regret going.

Chadthe Pirate28

2022-05

I thought this place was dope! A lot of people complained about how expensive it was, like yeah-Everything in Lake Tahoe is overprice and expensive! At least this was original, tasted really good, and wasn't something I've seen at 10 other beach or lake tourist traps! Got to make my own Ice Cream sandwich! @ different cookies! Loves the PB Cups too!

Frank Perez

2023-05

Best cookies in South Lake Tahoe!

Stephanie Kidd

2020-05

Horrible customer service. Went in at 8:45 on a Saturday night while it was snowing. They close at 10. They had the chairs and tables blocked off so nobody could sit and the employees were super unprofessional and rude too. “Are those butterscotch chips or peanut butter?” A blank stare and “I don’t know.” Was her response. “Do you have milk?” Because I was purchasing a cookie. “I don’t know.” Umm okay. The only area to stand and eat was full of an employee and her friends ignoring customers and blocking the walkway to THE FRIDGE OF MILK. I own a shop myself and would be LIVID if my employees were treating people like that. Clearly, this place does not rely on return customers, we won’t be back.

David Rogers

2018-05

The service was fine but I can't help but feel like the cookies they offer are identical to the dough offered in supermarkets. At least they serve the restaurant grade Dryers ice cream. Nestle should step their R&D game up and offer things not found in supermarkets.

Alt First

2021-05

Bad customer service. Wasn't greeted and very rude at the counter. Did not even acknowledge our presence. Seemed disinterested in her job. Got cookies anyways because we don't have Nestlé store in my area and I really wanted some cookies. Still left a tip which I feel wasn't deserved, but I'm reasonabe and I'm on vacation so my mood is chill.

Naki Smith

2022-05

Mmmm...the smell of freshly baked chocolate chip cookies makes me feel like a little kid. Here at Nestlé you can build your own cookie sundae or your own ice cream cookie sandwich.

Skit

2020-05

Hot coco was good but the cookies were over cooked. They don't have prices on the cookies but have prices on the rest of their stuff. Watched a few people come in and the staff didnt even greet and they ended up walking out before they were even noticed.