VCA PetCare West Veterinary Hospital

Frettie F

2024-04

They didn't have time to see our sick cat who they saw and vaccinated last October. He seemed fine until that visit then got progressively sicker. They.re also pretty expensive. Not impressed. Despite their reaching out to this review, I'm afraid I will not do so as our cat passed away.

Mary Ann Schoenecker

2024-01

At my last visit the doc examined my dogs foot and couldn't find anything wrong. She recommended an X-ray but didn't explain the costs of the procedure for my dogs sore foot. She went ahead and X-rayed my pups foot and I was given a bill of $602.00 to find out nothing was wrong with my pup. Possibly a soft tissue injury. The next day my dog was fine, not favoring the sore foot and I was out $604 and then they forgot to give me my senior discount. I went back the next day and asked the gal at the desk to have the vet call me and explained no other vet in their service went ahead with their recommendations without letting me know the fees.If I had only waited a day to see if my dog was better I would have saved $604.

Stella Fryer

2023-08

They were good at communicating logistics and medical information. The place was clean and pet friendly. I felt the vet was knowledgeable and supportive. The only reason I removed 1 star is that they are expensive.

Steve Wright (Conches)

2023-06

My 13 yr old dog was in a bad way. It was the end. I called that morning and they found an appointment for me that day. They brought her in with tremendous care. They put my in a room with a dog bed on the floor and they helped her to the end while I sat with her. I do not see how they could have done anything better. I am grateful.

Tim R

2024-04

The staff here is friendly, knowledgeable, and always so helpful.

Mariana Hill

2023-05

Staff was extremely polite helpful in a tough situation took excellent care of us & our sweet honeybun A+bed side manner well helping our sweet fur baby on her journey home. Would highly recommend and will continue to go here for all of our Frenchies health care needs💙

Rachel Harika

2023-05

I have been taking my dog here his whole life (10 years old now). He had an injury so I called to schedule appointment & they couldn’t get him in for an entire month! I asked what to do to care for him & was directed to their app and told to ask on the chat. I did that and was told to lock him in a bathroom to keep him off the leg until his appointment. This blew my mind…that was seriously the advice?? Lock him in a bathroom for a month?! I took him to emergency care at another vet. After a 5hr wait and $500, was given anti-inflammatory medication that worked wonders. I canceled his next appointment & am currently looking for a new vet! If you want your hurt dog seen, don’t go here!!

Michelle Hanners

2023-05

Horrible treatment. These people should not be working with animals or their owners. I called needing to have my cat put down ASAP. The lady who answered the phone said the dr has a full schedule today. I asked if he could squeeze it in as I live literally next door to the facility , my vehicle is in the shop, and my cat is in pain. She said she could ask the dr but to be aware that that “there would be a $150 quality of life check, than the euthanasia would cost…..” I hung up the phone. Unbelievable.

Cheyenne McConnell

2022-05

I’ve called PetCare West twice over the span of two days. The first time I called, a lovely nurse helped me through the process of making sure my animal gets taken care of. I was told by her that she would request a refill on medication and she was going to call the next day. My husband called a day later as we had not heard anything from PetCare West. When his call was answered, a different nurse was on the line. She was very rude, did not say her name, and spoke to us as if we were stupid. This would be our second interaction with her. I love PetCare West as they take great care of my animal, but one of the nurses has been extremely rude in every interaction.

Kristinae Toomians

2021-05

I had a hard time finding a vet in the area willing to take new patients. We recently moved to Santa Rosa and my dog desperately needed heart pills. I received excellent care. It felt like the doctor really took her time to review his medical history from his prior vet and thoroughly examined my dog. She had excellent bedside manner even though we could only speak by phone due to covid-19.

Linda Brock

2021-05

We are from Oregon and visit here often and have had very good experiences with your staff. I accompanied my sister today with her dog. I realize Covid has forced all of us to experience the new normal. But because people and dogs can't come into the facility and your requesting people to call first you need adequate personnel to answer your phones. Also outside you have a sign to educate people on how hot pavement can be on dogs feet yet people were standing outside with their dogs without cover with the temp 87 degrees. We always appreciate your expertise but I feel these are important issues to be addressed. Thankyou, MeeMee D.

Patrick Kearns

2021-05

We provided all of the information to the VCA on the telephone. We arrived with an urgent 1:00AM ER request. We were told to fill out the form with the same information. Every minute counted. We were told there were two patients ahead. Our dog stopped breathing. We wasted several minutes in their parking lot. Our pet died waiting for the stooges at VCA.Our pet died in part because VCA is incompetent.

Henry Howard

2023-05

Carly was the rudest receptionist i’ve ever encountered over the phone. I understand vets are busy however that doesn’t not mean you can be inconsiderate to people calling. As soon as the phone was answered she said “can you hold?” i responded “yes” there was no thank you the phone just automatically clicked to hold tone. Once she answered again I asked a question i called about, she gave me a vague answer, to which i said “thank you” and said “mhmmm bye bye” and hung up the phone, didn’t ask me if there was anything else i needed or any other questions i had, simply just hung up. I immediately called back and asked for her name. Thanks Carly for being the rudest receptionist i’ve ever experienced. Do better and be more thorough.

taylor white

2020-05

I am in love with this place for a number of reasons. They helped my boyfriend and I locate a lost dogs owner when other facilities turned us away because they were too busy. This morning I was awoken at 6 am to my dog having a seizure (his first one) we ran up to the building to ask for help and they did not hesitate!!!! They were out there in moments with a Gurnee and have him the best care we could have asked for. I love bringing my boy here and he loves it!! Thank you for being so awesome

Toni Nell

2021-05

Been taking my pets to Dr LaMar for a decade and have only ever had an excellent experience with her and her entire staff. They never overcharge, they never over treat and they always give me options. I have euthanized two pets with her and it was a tender and sweet experience with little candles burning in the room and everything.

Alisa Proudfoot

2021-05

Lately, my experiences with the front desk staff have been incredibly rude, mostly on the phone. They are short and condescending (last experience 7/7/20). These seem to normally occur when calling in with questions or prescription refill requests. I recently questioned the dosage for my 60 pound dog, which by pound would need a dosage of 68.4 mg, yet I was prescribed a dosage for a much larger dog of 136 mg. This was double the dosage! For what is basically an insecticide for dogs (flea & tick). I was met with argument from the front desk clerk, she states she consulted with the vet, but I was not able to speak with him. I was also promised a call the next day from the manager with "approval" to exchange my dosage and I never received a call, which tells me the clerk never even relayed the message to the manager for approval. This is very concerning regarding the rude treatment of humans that are very concerned about their animal family. The staff is very dismissive of concerned customers.

Elizabeth Lopez

2021-05

I brought my lab here for a regular check up and it was so easy. The staff was very friendly and welcoming. I can’t thank them enough for the work that they do taking care of our animals. Great service and great team. Thank you again!!

DS

2021-05

Over priced injection. Staff extremely rude. Took forever to check out and short changed me at that. Upon returning my pet to me I mentioned the outrageous cost for the injection. Mind you my pet gets this injection every 25 days and usually goes to VCA East the injection is $ 19.50 @ VCA West they charge for the exact injection $ 51.35 when I told the tech I won’t be returning and the cost is ridiculous she threw the disposable leash at me and walked away. My pet was still attached to it. I will call and speak with her superior. Customer care has gone to Hell!

Gene Malcolm

2019-05

What an awesome pet clinic!From the moment I stepped in the door I was impressed. The waiting areas are good sized cubbies that are semi private, so you can be alone with your pet with out mingling with other animals.Treat bowls are available for pets & people both as well as what looked like an Expresso machine.The ladies at the front desk were courteous and helpful. When introduced to the vet you could tell immediately she loves her job and the animals she services. Her name was Brianne, and I would highly recommend her. Articulate in explaining what treatment my puppy was in need of and answered all my questions in a way easily understood.If you're a senior, discounts are available and were really appreciated.I've found a new Vet and am very satisfied!Also, I almost forgot if you go to their website there is a coupon for a free first exam!

Legomaniac Prefer

2020-05

We wanted to set up a local vet for our dogs when we moved here! It was easy to get an appointment, and the Vets and staff were all very friendly! They even worked to get us in quickly when one of our pups was showing signs of a bladder infection. Very knowledgeable and friendly staff!

Daniel D

2021-05

They did everything and used every resource to provide the best care. They saved our kitten SLOball!

Kasie Miller

2020-05

The other location provides a way better experience. I had to pull teeth to get any information regarding my dog because the doctor was always too busy to speak. There's nothing worse than your dog is not feeling well and when you can't get any information, it makes you worry even more.

Sarah Jayne

2020-05

The VCA helped us with our pregnant dog, giving us information we needed to be knowledgeable and provide her with the care she and the puppies needed. They helped us to make sure that our worries during the birthing process were reassured and that the puppies and mama were healthy. Would recommend going there to anyone and I'm thankful for my friend recommending them to me.

Deborah Hemstock

2021-05

We needed emergency care on a weekend when our regular vet was closed. Our little dog had gotten a bottle of VitD3, got the lid off, and ate an unknown amt of the gelcaps. PetCare went above and beyond, contacting poison control, doing procedures, even going across town to pick up a special med that vets don't normally have on hand. They kept in touch every day checking in for updates. Very caring and reassuring. They spoke with our regular vet to let them know what had been done. I can't say enough about how great they are.

Nick Hertel

2023-05

Going to the Vet. is never fun,couldn't get in to see my vet. Worried my dog's are sick we take them here,real nice people,great Vet,didn't want to run all kinds of unnecessary test,even asked to text her on Sunday to see how everything was,and text me back

tonisa smith

2020-05

VCA PetCare West has an amazing staff. From their doctors to their receptionists I have never had any issue and am always met with care, patience, and kindness. I wouldn't take my kitties or my pup anywhere else, thank you, to all of you at PetCare West.

taylor sprowl

2022-05

In June 2020 my dog started limping. I took her in seeking x-rays. The doctor told me they would only do x-rays under sedation (costs more). She was CONFIDENT the limping was caused by arthritis (not injury) because my dog was 10 years old. She was confident x-rays were not necessary. She put my dog on 100mg of Carprofen a day for pain management. A year later I take my dog to a new vet to do her annual senior blood work. Kidneys are damaged by the Carprofen. She has to stop taking it. This vet does x-rays (unsedated) and it's an injury. Fracture in her elbow. It healed weird. Now my dog is in pain for the rest of her life and can't take painkillers because this vet didn't do her job a year ago. She used her authority to make me think she knew what was best for my dog. In reality sedation for x-rays was unnecessary, the carprofen was dangerous, and her assumption about arthritis was wrong and reckless. This is malpractice.

Jake Anderson

2021-05

Everyone on the staff here was kind to us and very organized around their procedures, with excellent internal and external communication. I was very impressed and never had to explain myself multiple times and everyone was on the same page for a very quick appointment, despite it being my first time and not knowing anything going in.

Jonathan Eberhart

2019-05

This place is horrible my wife made appointment ,the lady gave her a link to get a free first time visit although i took a dog there 12+ years ago. she said being it was so long ago that it would be ok . But when i took my dog in today the front lady checked with another and said it didn't matter and it didnt matter that someone else said they would take the Coupon . And to think we had appointment the following Wednesday for him to get Neutered ($350) ......i guess customer Service means nothing to them .

Lee F

2021-05

I’ve always had positive experiences with this vet until now. My cat, who is prone to UTIs, is suffering through another one and because he hasn’t been seen within the past year (it’s been 53 weeks since his last visit), they will not prescribe an antibiotic, and they are too busy to see him for at least 10 days. So they referred me to Petcare East, who even though they can’t see him either, at least were professional enough to provide me with the names of local vets who will see him this week. It astounds me that this office can’t make a slight 7 day exception to their prescription policy when they are too busy to see a sick cat with a chronic condition.