Petco

D. Steven Parks

2024-01

Website states walk-in’s okay. As I was waiting next in line a lady was canceling her appointment. First they said I could have her unused spot. Then they said that had to call those on a waiting list. Then they said leave because was going to take a long time to call everyone on list. I’m 100% sure they didn’t called anyone on the list. Suddenly I came to the conclusion i didn’t want to leave my boys with these people. If they felt comfortable lying to me then who knows how they would treat my boys left in their care. Being a new-be to pet ownership, two standard poodles 6 months old. I’m advising caution when leaving your pet at this location.

Troy Budde

2024-04

No carts on hand, claimed homeless stole them. I'm sure you guys make enough to replace them in a timely manner. Saw a lot of your customers using carts from other stores. You make it very difficult to buy heavy or large items if we can't have a way to transport them, not just to the register but also to our vehicles. Staff was helpful and courteous, that was appreciated.

Kyndra McKrola

2024-05

Amazing staff, clean store, and very well cared for pets waiting for new homes, awesome selection of products and reasonable pricing.I wish I lived closer -- this would be my go-to store!Very knowledgeable and helpful staff!! ❤️Wonderful experience.

R Clark

2024-03

This Petco is always so helpful and friendly. They have a huge selection of cat towers that are often already built, a huge selection of dog outfits and gear and a wonderful display of grooming items.They are very attentive fully staffed and it’s a clean store!

Sasan V Barrow

2024-04

Well--the staff isn't really that helpful 😞If you asked him where something is they'll say well it could be over there point you in the direction and get on with what they're doing they don't like to be bothered really I think.However/I like to give them the benefit of the doubt that maybe they're just overworked and a little stressed--but it would have been nice to get help for what I was trying to get.Then when I finally found the area where there could have been the product that I was looking for they were out and there was anybody that could answer if they were going to get some back in so that's disappointing so I just want to a different store and bought my purchase.

Madison

2024-04

I just went in to Petco as my first day employed. So they have me on the computer sitting in the only employee break room in the facility going over policies to complete before heading on to training in The grooming salon. I wasn't there for more than 3 hours after clocking in. The entire time I sat there I couldn't help but notice all the disgusting and foul filth surrounding me. So I decided to take pictures of the entire employee break room there was mold in the refrigerator and fuzz and fur and hair. The inside of the microwave had splattered food and liquid, the floor of the break room look like it hadn't been swept in weeks, there was dead cockroaches on the floor, the entire break room which by the way is very tiny was cluttered with trash and filth and food crumbs bugs everything. I decided that I wasn't going to stick around so I immediately told them I will be resigning without a doubt. I contacted corporate and I left a complaint with HR. Also they told me I had to sign a letter of recognition which I have never been legally required to at any other job I've ever had. though I agreed to sign the letter of recognition they brought me out a blank folded piece of scrap paper, I then refused to sign my name in any other information they told me to sign due to the unprofessionalism and the fact there was no fine print or anything. The managers Tricia and sita demeanor towards me was very triggering as if I was crazy or slow for politely coming to them in private telling them about the filth and the break room and that I wish to resign. So they told me that I will be leaving under job abandonment which is fine by me because I will not be forced to sign a blank piece of scratch paper with no fine print telling me I have to sign this letter of recognition it is required. The employee break room was absolutely disgusting and I feel disrespected that the manager Trisha told me well that's just the break room that's nothing like The grooming salon. It is still my work environment that I have to settle into and that is the only place for me to sit on breaks or lunch. I feel bad for the other employees but I wasn't willing to stick around the place was absolutely tragic in a terrifying sight to see

Ian Davis (Snakeman)

2023-11

Ordered some special eye drops online and picked them up same day! The entire store has been redone, and now has a larger, more modern veterinary clinic area and the registers have been pushed forward against the entrance wall.

Julie Meesai

2024-03

The employees are so very helpful. When I'm unsure what is best or recommend I can always ask and get what I need and answered. If it wasnt for their help id probably spend a few hours in the store all confused.They make sure they can help with all your questions and guide you throughout your visit unlike other retails where some just help with what your looking for find it and just walk away.

Nora

2024-04

I bought a dog leash at Petco in Portland on April 5th, and I wanted to return it because it was too small. I drove to Santa Rosa on April 10th, but Alana, who is the store manager here, told me that I couldn’t return it because I didn’t have a receipt, and tell us not to take the next customer’s time !We are very disappointed to have such a shopping experience. I will tell all my friends and family not to shop at Petco in the future because we have unfair terms. Even if you provide a credit card charge record, they can’t refund you. This is robbery! Never shopping from Petco!

Cory Burright

2024-04

Place is always dirty and disorganized, staff walking around even heard one on her phone with her friends while customers needed help while still on the floor. Customer service is horrible, they act like they don’t want to be there and don’t greet customers especially rude at checkout our lady was the one with two piercings in her lip and short hair. I wouldn’t recommend this location, if you can go to others I’d avoid her as a last resort.

Alyssa B

2023-05

I am so disappointed in the quality of care I saw. I’m a Petco regular and like to visit them wherever I go. Every area in this store that had live pets was unfortunate. Enclosures were very dirty , cages lacked fresh water, and some animals had injuries/signs of neglect. I’ve been to this location a year ago and it was fine. What happened?

Liccet Braschler

2024-04

I love the ability to order online and then pick it up. The staff is super friendly and very efficient when it comes to checking your order and making sure you get the correct items.

Robert Ventura

2024-01

They were very Helpful customer service was awesome. And the products are good quality. The store was very clean and organized. Love them.thank you.

Bri

2024-04

I used to take my dog to a different Petco groomer before moving to Santa Rosa with no issues at all. All I wanted today was to get his nails trimmed. This takes all of 5-10mins MAX. I’d make an appointment but unfortunately petco doesn’t allow you to make appointments for “a la carte” services, like a nail trim. I called the store before leaving my house to make sure a walk in would be ok, but no one answered. I called again, no answer. I finally just went ahead and drove over. I watched someone grooming a dog and heard someone else bathing one in the back. I stood there for 20mins waiting, without either person acknowledging me. (My old petco would pause grooming to see what I needed and let me know wait time) Finally a store employee noticed me and went to talk to the groomers. Apparently they “couldn’t fit me in today”. An hour of my day wasted, thanks!Petco needs to allow nail trim appointments. This location needs to train their employees to answer the phone, and greet customers. At minimum she could have come and told me she wouldn’t get to me today so I didn’t have to stand there wasting more time.Very annoyed.

Jim Mayfield

2019-05

Well merchandised and a great selection. I prefer the independent stores as I usually get better customer service. I wandered the store for 20 minutes and was never approached by a clerk. Prices were a bit high but the store looked nice.

John Wagner

2024-03

Very helpful. And extremely thorough when adding pets to family. They really care about the animals and make sure you are prepared and have all necessary things needed for proper care

Nancy Hayssen

2022-05

Great selection of pet supplies. We've gotten vet shots here for our dog when their rolling service comes in. Very efficient and worth it. Lots of products to choose from when it comes to foods and toys and merchandise. They also offer dog washing and grooming services and a self-service dog washing tubs at the Unleashed Petco location. Costs only $15 or so to bath your animal. A family member washed my dog at one, and my dog was the cleanest, best smelling and sooo soft - they must have great shampoo or conditioner. Plus industrial blow dryers and a great set up to do it yourself. Thank you Petco for being in business! 🐶

Lysa Smith

2023-07

Went in just to look at a betta & upon looking around, I was able to get some ready to go. I found a tangerine koi betta. It's so beautiful!!!!

The Deeds

2024-03

Staff is always so nice and understanding. They are knowledgeable and know that not every pet is the same and can be difficult to find their needs correctly the 1st time. Caida and I Thank You!

Christine Armigo

2024-04

I found what I was looking for, had a nice chat with the small animal handler, who shared info about hamsters with my granddtr, then received a discount from the very nice checker when I said my points had expired!

Angelique Ettin

2023-12

Alana was professional, confident, helpful, quick to access my issue, and speedy to resolve it! She is knowledgeable in store product, personalized when dealing with others above all she makes you want to come back again!!!

Sandra Riggs

2022-05

Sita was amazing. She helped me with with all my questions & concerns. I highly recommend speaking with her. I was blown away by how attentive & caring & informative she is. Thank you Sita 🙂Milo thanks you a million & his tummy is feeling better

Jade Rayne de la Cruz

2022-05

My son and I love looking at all the cool critters like the turtles, lizards, chameleons, frogs, snakes and all the beautiful fish! We bought 2 goldfish for our fountain and the employee was very knowledgeable & helpful 🐢🦎🐍🐸💦🐠

Phill Carter

2024-02

Purchased a healthy Betta and warmer with great prices. Andgot very good instructions from a knowledgeable rep.

Dan J

2024-04

Awesome help with the App while checking out to get my coupons. Love it.

Debora Keegan

2024-03

My dog was a rescue with many "issues". The dog thrashes while being groomed. Despite my dog's shortcomings, they do the grooming according to MY wishes. Thanks

Sylvia Campa

2024-04

I go here for all my cat supplies. The cashiers are sweet and helpful when I have a question.

Heather S.W

2022-05

Sometimes I love this store and the selection but lately it's been kinda bare with the selection of dog clothes and No Valentine's dog toys or Valentine's anything, it all sports stuff 😒 But my dog did find her fav sweater here before xmas and they love their salmon oil.

Mary Gardner

2024-05

20 minutes to get a sales person to help me. Seems like there was only one on the floor. She was very knowledgeable.

Leslie Denbo

2023-07

Bernie loves coming to the salon at Petco and leaves looking absolutely gorgeous and smelling wonderful!! And.. she loves her groomer Rayna as do I.