CVS

Thomas L. Kozo

2023-10

Yogi Berra once said when asked his opinion about a popular restaurant," nobody goes there anymore, it's too crowded." CVS has been my drugstore since I moved to the Bent Coast from San Diego more than three years ago. Their personnel behind the checkout counters and in the pharmacy have been head and shoulders above the CVS people in San Diego. However, whether it's due to COVID burnout or rapid A.I. adaptation, things they are a changing!Problem# 1I am an 82 year old that still appreciates human to human interactions. I have two prescriptions that I have been getting filled since I moved here . More than a year ago my need/dosage for one of the prescriptions has been cut in half. I need half as many pills. I have explained this to at least 5 different pharmacy workers over the last year. Their automatic refill system keeps sending me texts that my prescription is ready every three months. Each time this happens I call the pharmacy and am put on hold for 15 minutes. I finally get an understanding person who tells me they will fix the problem. Right now I have 360 pills. Despite this abundance, I got another text last week saying that 180 more pills were ready! This occurred the day after I called and told the pharmacy I was good for another nine months. Evidently at least five pharmacy personnel were too busy to disable the auto refill algorithm instructions for my account. This has become an aggravating "dance."Problem#2I called CVS on September 18, 2023 to ask about getting the RSV vaccination. As usual I was put on hold for 15 minutes! While on hold, I got a recorded message that my prescription would be ready tomorrow (see problem #1 above). A pharmacy representative finally answered and I told them one more time that I had a years worth of pills already. They told me they would fix the problem. It was not fixed because the next day I received a text telling me that my pills were ready. Next I asked about RSV vaccinations. They said that they have RSV vaccines but to make a reservation for one, you have to do it online. I asked if the reservation could be done over the phone now. They replied "no, it must be done online." I hung up and tried it online. The CVS automated system was set up for COVID. However, to do reservations for an RSV shot, I had to go to another online location that required a password. I didn't have a password.The next day September 19, 2023, I drove to CVS and arrived at 11 AM. There were three people ahead of me in the pharmacy line. Two of them finished up very quickly and I went to the consultation window and asked about getting an RSV shot. The window person said that unless I have an appointment, they don't do walk-ins until 2PM. I think a "customer-in-hand" is worth two in a competitor's drugstore! I went out to my car, called Walgreens, talked to their pharmacy with zero time on hold. They told me they did RSV shots. I took 10 minutes to drive there. I walked in, filled out two pages of questions, and got my shot by 12 Noon!I am now willing to do my part to help CVS from being overworked. Their competitor has humans that answer the phone, they don't force you to use A.I. for simple requests and they don't chase customers with money in their hot hands from their store.

Grace Kirschner

2023-05

Great store. On my last visit, the elderly cashier accused me of trying to use a coupon that wasn't mine....I guess some numbers didn't match. Used self checkout and didn't have a problem. Was hoping to grab what I needed and go with no hassle.

Kirsten Isaacson

2022-05

Everything takes like 30 minutes longer than it should. Tried getting my tetanus booster there, and they didn't even bother to sign my immunization record. Stuck waiting for the 1 person able to sign it while the rest of the staff acts like they've never worked with the computer system before. I don't usually leave reviews but jeez avoid CVS at all costs. Never coming here for anything again. I'd rather drive all the way across town to Costco.

Guadalupe Tenorio

2021-05

Although service at this CVS has been questionable in the past, I recently have found myself enjoying trips to CVS. I am always able to find what I need here and what's even better is the person at the cash register. I don't tend to write reviews but after checking out with one of the employees, Sam I felt compelled to recognize her for her exceptional customer service. She is very polite, kind and always assures that I found whatever I needed. Sam makes my frequent trips to CVS very delightful! Also she made the CVS care pass sign up really easy and I have been saving so much ever since she suggested it to me!

Rira Choi

2022-05

The pharmacists there, Andy and Christian, are so professional and helpful! I can always trust on them to be super fast and friendly. When I called in to check on my prescriptions, Christian picked up in less than 5 minutes and helped me right away.

Miranda Gomez

2022-05

Went in attempted to use a 40% off coupon that was loaded on my card AND WAS SHOWN TO THE STAFF IN THE FORM OF MY EMAIL WHICH STATED IT HAD BEEN LOADED AND READY TO BE USED. First attempt told me I had to use it on a product that wasn’t on any type of sale as the ONE product I wanted was by one get one 50 percent off. Went back to get another product and then was I informed it wasnt showing on the screen. Wasn’t honored the coupon so left without the product that I wanted and NO COUPON WAS USED. Terrible staff didn't offer to apply a valid discount. That’s what I literally went in there for and it was clear to the staff and it was dead along with the fact when I went to the register the second time the female cashier addressed my coupon before I did. WONT RETURN TO THIS CVS.

Kaitlyn Holcombe

2021-05

Always a long line. They process drop offs first. If there has been a long line, instead of making the drop off people go to the back or into a separate line they will make everyone who has already been waiting to wait longer so they can help the other first. I waited in line for 35 minutes and finally made it to the front of the line and then the lady told me to wait. She stopped and helped 4 other people who weren't even in line and then continued to help the people in line after. Overall I waited 48 minutes for a prescription that I didn't even need. I have been waiting for another perscription that my doctor sent over two weeks ago. Everytime I go in they say they don't have that perscription and they have to ask my doctor for a new one. Honestly it's time to change pharmacies. Super unorganized and just rude.

Rosie Rojo

2020-05

The clerk acted like everyone and everything was an inconvenience. I simply asked if he could type in a different number than the one I originally gave him to make sure I wasn’t missing out on any discounts. He made a big deal about it and told me he’d have to call the manager. So when it all happened I asked if he could just tell me if I had any discounts since I had no way of finding out and he said he wouldn’t be able to tell me until he rang everything up again. He was just super rude about it. I don’t know if the CVS system is just old or the clerk just didn’t know how to operate the register, but he didn’t have to be rude about it.

Fanny Coble

2022-05

I made a appinment to get my vcuinne. Came to store on time and finished check in on the phone. Get into the store to the mini clinic area there is no nurse! Wait for a while than ask pharmacy people: "Where is the nurse?" I was told she is on lunch break! When I was make the appointment online, there was one hour blocked out for lunch time. My appointment time is not lunch hour. 45 minutes later now, there is no sign of the nurse, and no explanation from other people who are working. There other people start come in waiting to get their vcuinne too. What is a point of make an appointment if you still have to chance to get the service any way? At last about one hour later from my appointment time, I finally get my vcuinne. I do have to said the nurse is OK if you get chance to meet her.

Irene Cossack

2020-05

I never write reviews but felt I had to this time. This cvs pharmacy is very unorganized and the pharmacists’ assistant Cindy, who answers the phones is flat out rude. She makes a lot of mistakes and has a bad attitude even when she realizes she was wrong. Even worse, the pharmacist Bimala Lamas is very unprofessional, she lies and makes up policies (I know for a fact don’t exist) in order to avoid filling a prescription due to the fact she is lazy. It’s a shame bc Some of the other staff are very nice like a gentleman named Michaelbut I’d rather go to a place where they are organized, not lazy, don’t lie and aren’t rude to customers.

the dinner table

2020-05

When someone says they will call you back then you made me a promise.at least that is how i see it.If the pizza guy, Verizon doesnt call me back its whatever but a pharmacy holds people's life in their hands.Some people without meds can get seizures, mania that can lead to suicide, pain, lack of appetite, insomnia etc..Seniors trust you and might wait for days. They dont want to upset others or they actually believe that you will keep your word.1 phonecall not returned can set of a domino effect.You have a greater responsibility than others. If you dont care get a different job or tell the customer to check back if your to busy or you think you might forget.You give different answers to identical questions, refuse to take responsibility for mistakes and give rude bad service on top of it.Everyone makes mistakes but its what you do after that shows me the person you are.I unfortunately work with others that get their meds at this place and I have to deal with this on at least a weekly basis.Think before you do and say something because your action or inaction can cause real suffering.You don't see that but I do see the consequences of you cavalier attitude.Get a different job, career if you dont care but stop dumping your irresponsible behavior in others lap to fix.

Gabby Stubblefield

2020-05

Staff is always quick to respond and unlock hair products that are behind key. If something is not in stock they tell you when it will be. I can find a variety of products not usually in stock at other CVS in town.

Liliana Luevano

2019-05

Do NOT do your refills through their automated system. (Called Saturday)My prescription was expired so they asked me if I wanted it faxed over for a refill I pressed yes. It told me it would be ready Tuesday , I call Tuesday and they tell me it hasn’t even been faxed!!! Ugh so annoying just don’t go here.

Rose Arzate

2020-05

Kobe in the pharmacy went far beyond the call of duty. When filing my RX he called to let me know I had an less expensive option. Very nice kid.

Donna Ackels

2022-05

Went in for unsweetened ice tea. Nope nope nope. Low selection in drink area and about 5 dollars for a coconut water. Pricey pricey. Store was clean a little confusing but, likely will have to go there again.

Jon Blanchard

2017-05

3 tries to fill prescription. no calls. updated phone number twice. Does not show up on the website. Evertime I go in the first this they say is "I don't see you in our system...... oh..... here it is."

Idont Care

2020-05

Very good customer service. One of the best stores i’ve visited. Pharmacy lines are long but they try their hardest to get through everyone.

LIVE LA VIDA

2020-05

Worst customer service, they don’t get the medication information right, they tell u to come back the next day and your order is not ready “because it was put on hold”... I’m on vacation and don’t have time to waste 1 hour of my time just because they don’t do things right, worse they don’t admit to their mistake and lie about it. Wow!!!

Lenaya Williams

2020-05

Get small town feel! Love that the staff greets me every time I come in and genuinely care about how we have been doing! Staff is quick to answer any questions I have!

Martin M Castro

2022-05

Love coming to this CVS, store is always cleaned and the products I usually get are always in stock. Very friendly staff!!

Shawn McGill

2023-05

Pharmacy takes forever to pick up if at all. It's like calling a government agency.

Shelly hornlein

2021-05

Awful service. No customer service at all. Do not bother even trying to have photos printed because they don't know what they are doing and they don't care.

TheNastyKrab

2021-05

It looks nice inside, but its very busy, and im having a hard time finding a place that isn't super busy as i have bad social anxiety.

R C

2023-11

WORST pharmacy - was on hold forever

Margaret Gaye Hale

2023-07

Always a great experience at My CVS, on Clark an Bradley

Chuck Weyant

2019-05

Getting real tired of waiting in the pharmacy line for ten to fifteen minutes everytime. Get rid of the line or I'm going somewhere else.

Lexi Arzate

2020-05

Very lovely store. Always fully stocked. Great customer service

Wolfie Productions

2020-05

The store manager Mr. Arzate was very pleasant and ordered the item I needed

Beebee Biggs

2022-05

O stars the cashier in there has no customer service skills at all

Noah Leach

2020-05

As I called to ask how much it is to print a photo the worker who answered told me “Depends on the picture, I honestly don’t know”