Quality Pet Spot Willow Glen

Myah Cobbs

2024-03

If I could rate 10 stars, I WOULD.I called the team ahead of time to learn about their nail services. They explained their process and prices easily, within an hour I showed up as a walk in and they accepted me and my 130lb Great Dane.As expected the smaller dogs were uncomfortable with the presence of a XL dog. Still the groomers insisted they would work with us. To make everyone at ease they trimmed his nails away from the smaller dogs at the front of the store instead of at the grooming tables. This quick thinking ensured a safe, quiet, and quick service.It took all of 10 peaceful minutes.As a large dog owner I’m so used to being turned away no matter how well behaved my dog may be simply because he makes others uncomfortable.I appreciate the team for thinking on their feet and being inclusive.Also, I asked to turn his dragon claws into chocolate chips and that’s EXACTLY what we got!Thank you.

Stephanie aronovich

2024-04

Great service and great work! Got my dogs nails files down. Shes really fussy about that, but they were able to do it without issue! Also got her anal glands expressed, ears cleaned, shampooed and conditioned, all of which went really well and amazing prices! The place is super cute too, you can see all the pets getting groomed right there. Loved it!

Tina Kuhns

2024-04

Love love love this place. Our pup always comes out looking beautiful. The staff are simply amazing and have never worried and know my pup is in good hands.

Veronica Ibarra

2023-10

Molly always gets so many compliments after her grooms. They always make her look SO CUTE! She seems to really get along with the staff there and they seem to take really good care of her. Great place 10/10 would recommend

Vidhya Bhat

2024-04

They’re really attentive and take care of our pup! She always comes back looking super cute after her grooming session!! Special shout out to Gemma for giving Millie the best haircuts! 😍

Debra Van Tuyl

2023-05

I have three rescue dogs and groom them myself for convenience and it doesn't hurt that it saves me money. That being said, after a year of working very hard to desensitize one of them to touch, including bathing and grooming, I'm still not able to get him to sit still enough and be calm enough to do anything resembling a good job on his muzzle or do anything inside his ears. Having reached the point of no return where I had to either have him sedated for ear plucking and cleaning or find a groomer willing to work on a dog with his history (he was in the shelter for nearly two years due to a history of biting), I called Yoshi, the manager, who was highly recommended by another dog owner/frequent fosterer. After hearing his lengthy story and my needs as a pet owner, she was more than happy to take on the challenge. What I appreciated the most was the fact that she said his well-being is her top priority so if she could not do it safely and without causing him distress, she would stop. Having spent a year trying to teach him that grooming is not a scary thing, that was exactly what I wanted to hear. Fast forward to today when he had his appointment and I was over the moon to get a phone call maybe 15 minutes after I dropped him off that he was ready for pickup and his ears were clean. He's the kind of dog that wears his emotions and feelings on his sleeve so I knew when I picked him up that his experience had been a positive one. I will definitely be bringing him back on a regular basis for his earsand may even see if they're up for the challenge of trying to make his face a little bit more handsome. Pupdate: One full groom for Olaf and it was clear that he preferred their grooming to mine so the whole pack became regular customers. They take such amazing care of my fur babies and do a wonderful job on their grooms, making sure that they do exactly what I want. We have since lost Olaf but whitey is blind in one eye and Rocky is deaf and has very poor vision so it's incredibly important to me to have groomers that understand their needs and our patient and careful with them and that is exactly what I get from Yoshi and her team. We are definitely customers for life and our newest pack member mocha and his foster brother Ziggy adore the team as well and receive endless compliments after every groom.

Italia Salvaje

2022-05

Have taken my pup here about four times. The initial decision to go here was because it’s the closest grooming near my house, however they do an excellent job and my pup comes out looking rather fly every time.

Marissa Dean

2024-04

Quality pet spot does a great job with my pooch. They almost always follow my instructions and we leave happy!

D Y

2020-05

I have been taking my Golden Retriever there for the last three visits. Staff are friendly and they are willing to hear my questions and requests. So far I had a different groomer every time but the results were the same, happy dog and happy owner. They also have a mobile service. A bit more costly...almost double the price. But it was worth it in an emergency situation.

tim reese

2023-09

Well we have three dogs that need regular grooming. We own a semi and move people around the United States. Our first fur baby ( patches ) came out perfect !! Our schedule changed and we wanted to get the other two cleaned. They were not as fortunate as the first one. Honey came out looking better but I had to do some cleanup of some messed long hairs. But Augie, he was pitiful didn't smell like he had a bath, all kinds of spots of long hair, someone didn't care about the way he was giving back to us.

Armando López

2024-02

They are the best at understanding and communicating each time I bring my dog

Anissha Vandertuig

2022-05

TERRIBLE experience and customer service! The manager defends the groomer’s misconduct, miscommunication, and misunderstanding of the services required. My dog was completely shaved down to the wrong length of hair, with unevenness/ divots in the hair length. It looks like she came out of a hospital procedure and has the doctors shave her entire body with the exception of her head. I had told the groomer it was OK to cut off the matted areas in the hidden areas behind the arms and ears and cut that to a shorter length, but she literally buzzed the entire body off to that length when she wasn’t even that matted. I brush my dogs hair daily. Look at the before and after photos for yourself. Nails were not properly trimmed, and the manager didn’t even care. She just said that the groomer spent three hours on the groom and it was not refundable. Terrible customer service and final look. Never going back there again.

Kevin N

2023-08

My dog looked great and everyone was professional and accommodating for my dog's first time there. Will be making it her regular groomer.

Morgan Lewis-Pastor

2022-05

We took our dogs to the Willow Glen location. Two dogs had full grooming appointments, and two were walk-in nail trims.We were greeted warmly, and everyone present contributed to the warm, friendly feel of the environment.They were exceptionally thoughtful and understanding with my senior girl, who I brought in wrapped in a puppy pad. One groomer gently cradled her, while another worked on grinding her nails.My other dog has had medical nail trims through her vet's office in the past, due to extreme stress with the nail trimming process. I was absolutely shocked to see her start out being cradled, and then graduate to being trimmed while standing. This is a credit to the confident and gentle nature of the groomers handling her; her nails have never looked better.The other two dogs received full grooms. The anxious one didn't even receive an upcharge for being harder to handle (as she had at a previous location), because apparently she did wonderfully. Her cut turned out beautifully, with her normally wiry fur unbelievably soft. Both dogs seemed content and unstressed at pickup.Yoshi and Lio were listed as the groomers for our 4 dogs, but all three present were amazingly kind, and the receptionist was incredible. They'll definitely keep our business.

Shahar Kidron Shamir

2023-05

Scheduled an appointment earlier this week, and arrived on time only to find out that they don't have me scheduled. They sent me to another place for self-service. Ridiculous. If I'd wanted self-service I wouldn't have scheduled full service.Super unprofessional. Will not try to schedule again.

Chelsea Henshaw

2022-05

I loved & recommended this place to many doodle owners, but not any longer. They switched dogs during the grooming process! My mini bernedoodle was in for a bath, but they switched him with a standard bernedoodle who was there for a full haircut.They apologized when it was time for pickup, and tried to play it off that it was close to the haircut my dog would normally get, and they would only charge me for the bath we had booked.There's no excuse for switching dogs during an appointment!

Dawn Escobedo

2024-04

Great work and very kind people!

Makiko Toda

2022-05

They do a great job! I highly recommend this groomer❤️😃

Aaron Szteinbaum

2018-05

Great spot! Friendly employees that care about the animals, fair pricing, and they do a great job. Also, they're understanding when it comes to my hectic schedule and last minute changes and cancellations. Keep up the good work, I'll keep bringing my huskies for baths and brushing =).

Anh Nguyen

2022-05

Naomi is wonderful as always, we followed her all the way from Alameda. The staff are also sweet and loving with my 2 pups. Clean and professional

Alysia Empert-Gallegos

2020-05

The short story- they mutilated my dog. Read on for details.I left my dogs at the Willow Glen location for bath and paw trim. My boy was agitated on pick-up. The groomer said he was unruly. I apologized, paid and left. I soon noticed that they cut his tail, shaved fur off his legs and his belly was shaven to the skin with razor burn. I called to complain that I hadn’t asked for any clipping except his feet. I spoke to the groomer who said it was a miscommunication and that the cut was normal for the breed.I left my big dog to calm down, but I wanted to get pictures of the bad grooming. He’s a happy dog but when I tried to pet him, he winced. What I found horrified me. He had red, inflamed, bloody wounds down his neck, back, sides and tail. I took pictures and scheduled a vet visit.The vet agreed that the wounds were caused by the grooming with either a razor or a brush repeatedly ripping out his fur and skin. After several calls and messages, I received a call from a female manager who apologized and admitted what had happened was horrible. She refunded the cost of the grooming and agreed to cover the vet bill. She offered to have him gently groomed, but I declined as it would be cruel to ever take him back there, which she understood. When asked about the groomer, she said he had used the excuse that he was misbehaving. As you can imagine, I was livid and inquired if it was their policy to take their anger out on unruly dogs and abuse them. She apologized and backpedaled. When I suggested that such an individual should not work with animals, she said he would be spoken to and retrained.I cannot imagine the torture it must have been for my boy to have to endure his fur and skin being ripped out until he was bleeding. It breaks my heart that I took him there and wasn’t there to stop the pain. Although I do not want to vilify the entire business for the actions of one person, the other employees were present while this happened. No one stopped it. No one called me or investigated why he was misbehaving. It sickens me.

Taufiq Habib

2019-05

I’ve tried other places including Petsmart grooming (which was the worst). Quality Pet Spot is amazing! they do a really good job they’re not cheap but you get great grooming for your dog. The people who work there are extremely friendly and they know exactly what your pet needs and also offer advice.

April Ambard

2020-05

I have been bringing my elderly long haired dachshund here for grooming for three years. I have always had a good experience, and bring her in every 3-4 months. In late December I suffered a spinal injury and was unable to bring my dog in until today, 5 months after her last grooming as I was unable to lift her. When I showed up for her appointment today, I was horrified to see every table and the entire floor covered in dog hair of many colors, up to an inch deep in areas. In the past, the tables and floors have been very clean, and I have seen groomers sweeping up and sterilizing tables between every dog. A very young receptionist, whom I had never seen before greeted me with a loud complaint about my previous groomer, whom she said hadn't left any notes. I mentioned that my dog's hair which is very fine, always formed matted areas, which the groomer always scissored off, then clipped her evenly. She demanded to know if I wanted something she called gringe feet. She became loud and agressive when I was unable to answer her question, as this is something I have never heard of. I told her to please just groom my dog and clip her nails. She then placed a paper in front of me and said I had to sign it because the dog's hair had mats. The paper stated that I agreed not to hold them responsible if they lacerated, burned or mutilated my dog. I have never seen such a form although she insisted that she had been there a long time (6 months!) and everyone had always had to sign it. The girl then tried to show me pictures of mutilated dogs that she said had had mats. She quoted me a price approximately twice the price I have always paid. When I asked to speak to the other person there, an older man whom I recognized from previous visits, she attempted to shout me down, not allowing me to speak to the more experienced person. I of course asked for my dog to be returned, and left. I will never bring my dog here again!

Jahaziel Delgado

2020-05

This is by far one of the best grooming places in town . all the employees are dog lovers and I always feel happy leaving my pet here . i also gotta give the receptionist at this place 10 stars for her good customer service skills . she was so helpful and respectful . THANK YOU MAGALY

Estrella Leal

2019-05

Was very unhappy. The receptionist was too busy to even look at me as I spoke to her about what I wanted done. She kept answering other calls and talking with groomers behind her or was looking at the computer....yet she was assisting me as I stood in front of her. Needless to say my dog did NOT get what I requested. And I had to take her back to clean up the terrible cut they did. Been six months still cant do a good job. Lost this cutomer to Antonio Rodriguez.

Daniel Pham

2019-05

After our groomer of 7 years retired we took a chance and tried Quality Pet Spot and it turned out to be the best choice.Jasmine takes great care of our Shih-Tzu with consistently beautiful work.

N Diaz

2021-05

This team always does a great job grooming my schnauzer-poodle mix dog. More importantly, they take good care throughout the process.

Dianna Deeley

2018-05

Friendly, good with the dogs. My dog looks great, and he likes the groomer.

Chad Ward

2022-05

We love Quality Pet Spot. Yoshi does such a great job!

Kristen House

2019-05

They do a good job and prices are reasonable. Not a perfect cut, but we don't care about that. Can get really busy on weekends.