PetSmart

4.3 (1283)

607 Coleman Ave, San Jose, CA 95110
(408) 920-0316
petsmart.com

Claimed
Pet supply store
Chain featuring a range of pets, supplies & food (most offer grooming, boarding & other services).

Service options

  • Curbside pickup

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

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Malia

2023-05

Hands down my favorite PetSmart so far. I had a great puppy level training at this location. And I also like the groomers here. They know how to take care of my Aussie and how to properly do a sanitary trim. Been taking my pup here since she was only 8 weeks 💙

No Name

2024-02

This review is for the puppy training classes currently on offer. While the trainer seems to be a good dog trainer, please note that he is simultaneously running his private business as well as the Petsmart puppy class. It's a lot of multitasking and very chaotic at times. If you are new to dog training and need individualized help THIS IS NOT THE CLASS FOR YOU. You will not get much instruction or 1:1 time, you'll be lumped in with a bunch of other (more advanced) people doing other stuff. Also please note that the training area is not cleaned prior to 8 week puppies joining and many exercises are conducted out in the store (so unclean).

Chris Correa

2024-04

Like the store, they should have sales on dog items prices are to high. I love this store cuz your welcome in with your. Pets. My dogs love it here

Annie

2021-05

Beside pet supplies, this location is packed with a Pet Hotel, Clinic, grooming, and Day Camp.Came here for pet food but specific brands weren't available. The shelves appeared half empty so probably check ahead before going in.It is a very busy location with lots of paws and human legs traffic. I assume this is why the place is not kept up to their cleaniness.

amber roche

2023-11

The only inconvenience was not seeing a place to lock my bike up when I went inside. I had to lock it to a tree out front. As far as getting what I need for cat, they have even more than I knew I could need! All types or brands cat food I want are carried and have found flavors I have never seen before. I like to watch the dogs in day care. Miss having the cats for adoption but better for the cats without that stress of being caged in the store.

Edna Pajarillo

2024-04

Love going to the Banfield here, the staff is wonderful. Our furbaby is always taken care of...

Maggie Villanueva

2024-02

PetSmart is a good place to carrying your pet i like it with the plan with the payments and tha Dr's nurses, staring at front desk sweet all personal is there thanks PetSmart 😊 💜

Mackenzie Zarriello

2023-09

Will never trust this place again. Took our two cats to stay here for a few days to go on a trip. When we went to pick them up one of them wasn't acting normally, seemed very depressed and warm. We assumed she may have gotten sick at the place so we continued to watch her and after a day or two she seemed better. However, 2 or so days after, we found her laying on the ground unable to breathe. We immediately took her to a vet hospital where they gave her oxygen then took a x-ray of her. They found that she had 2 BROKEN RIBS THAT CAUSED ALL HER ORGANS TO PUSH UP TO HER CHEST. The doctor was in shock and said that they would need a specialist to even be able to help her... She passed away that afternoon. Seven beautiful, amazing years we had her and just like that she's gone... From our conversation with the vet, they believe (and we do too) that it was most likely caused from someone kicking her so hard that it broke her ribs. I hope the person at this petshotel who hurt her gets their karma and I hope you please bring your pet anywhere but here.

Kevin N

2024-03

They always have the grain free dog food my dog needs and they're always friendly and efficient.

Hossein Adiban

2024-03

They have all the treats that I can’t find in some other branchAlways busy

Nickie Noodles

2023-09

I have shopped here for years and spent a fortune at this store and have always had a good experience. I came in this past weekend to load up on supplies for my new puppy and noticed that many of the beta fish looked sick and some were dead. The rest of the animals in the store seem well cared for and have clean tanks. It was very disheartening to see betas with obvious fin rot living in dirty cups. I expect more from a company that is supposed to be centered around animal care. I can’t stop thinking about these poor fish. Please address this issue so I can ship here again!

Chris Wollick

2019-05

My dog likes coming here I think. Can't really tell...he's kind of twitchy anyway.But the store has everything I need. Great selection of treats and toys (that's all I feed my dog), and the staff has always been friendly. I had to dock a couple points because there's not really anywhere for dogs to do their civic doodie outside the store--i usually walk mine before we go so he's not crapping on the floor from twitching so hard. he definitely got that from his mom...dog pic included. he's a good boy.

Joe (Bruh)

2024-03

Good service but not a lot of options when it comes to purchasing reptiles.

Tulisha Turner

2021-05

My dog Goldie was having itching problem so I thought he had caught fleas. Turns out he just had allergies. I had no idea dogs had allergies but I was very grateful for the staff being attentive to my needs because Goldie's my furry kid, and I get super worried when things aren't right with him. The staff made me feel very calm and relieved. Would definitely recommend this place for people to bring their pets.

Sidney

2023-08

5 stars to the fish guy who got us our fish! He was so funny and really made our day ! Thank you! All the animals seemed really well cared for too. Best PetSmart yet.

Aneesh Krishna P V

2021-05

I use to visit this place for buying fish and aquarium related decors. Staffs and friendly and they explain everything.

Joe Rodriguez

2023-10

Very helpful and they had the specific dog food (in the specific size of bag I was looking for) in stock when we needed it, whereas the other well known pet food store that is located closer to me was out of it... like they frequently are.

Lauren Shields

2019-05

Well-stocked, employees are helpful, animal enclosures are well-kept. Not super spotless but that's because of a) the location and b) the fact that it's filled with beasties. Generally, though, a dependable bet!

Holly Renee

2023-09

The CUTEST KITTENS! If you don’t need a kitten, be careful. They have amazing treats, litter, and toys for cats! The most adorable halloween costumes right now as well!

Dmitriy Katz

2020-05

Bringing my dog here for about six years now. Very convenient, friendly staff working here in the large variety of food snacks and treats. Love this place and highly recommend

Dave Sawyer

2023-05

I thought I had scored a good price on dog waste bags, but the cashier before ringing me up asked if I wanted cheaper? He ran and got some at an even better price. He was like that frozen crickets for the family in front of me too. Very impressed

Ernestina Cuevas

2024-02

I was really disappointed in the inventory here no rain coats or warm stuff for my puppy

Linda Wilson

2023-06

Took my dog to this hotel for 3 nights. She came back 7 pounds lighter, her bones are showing, she has zero energy and she smells like pee. I packed enough food for a week, and they gave me back an empty bag. I am positive she barely ate anything during her stay, and that they stole my dogs food.

Kari Hawver

2021-05

CoCo Chanel is always excited for a fun time at PetSmart doggie day camp and she’s a big fan and regularly attends their parties twice a month. The pet hotel, Grooming and the PetSmart staff are very helpful, friendly and their customer service is always great!!

Ryan Vallieu

2023-07

PetsHotel is great for my dog. I've used various PetSmart Hotels over the years.The workers are always nice. The check-in and retrieval process are always smooth. My dog gets excited when we pull in the parking lot!

Michael Rodriguez

2021-05

I have 2 Australian tree frogs and this place always has live crickets available and variety of accessories.

J

2023-10

Clean PetSmart with well stocked supply shelves and other pet equipment. Had some very cute kittens from a local shelter group in the adoption section

Amber Kirk

2022-05

Love pet smart they’re friendly tell u about the return policy for food. Also the dog training program has been working out awesome for my dog

Chrysanna Shoup

2023-07

Extremely friendly employees who went out of their way to help us find replacements for items that were out of stock online. It was my first time visiting the store but I'll definitely be back!

Denis Vladimirov

2023-05

We were constantly boarding our cat at the PetSmart hotel on Coleman avenue. Over the last couple of times things got from good to bad, and now to the worst.1. Smell. It feels like the kennels are not cleaned, the smell got really bad.2. Temperature inside of the hotel. The last time we picked the cat, he was sneezing for a week. Fortunately, it was just a cold. We were always giving our cat a blanket. The last couple of times it was brought to us from somewhere, it wasn't inside of his kennel.3. Cleanliness of kennels. We got our cat, and his toy was in vomit (the second time during multiple stays). We are not sure how long it was like this. We asked for a schedule of cleaning for our cat's kennel, but personnel refused to show it to us.4. Attitude to animals. The manager of a hotel told us today, that our cat might be difficult; that is why his kennel might not be cleaned. Despite stating in the official report, that he was friendly and happy.Don't put your animals here.

Opening Hours

Monday 9 AM-9 PM
Tuesday 9 AM-9 PM
Wednesday 9 AM-9 PM
Thursday 9 AM-9 PM
Friday 9 AM-9 PM
Saturday 9 AM-9 PM
Sunday 10 AM-7 PM

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