Pep Boys

Lizbeth Reyes

2024-05

I came to get the engine light checked and I had an amazing experience. It only took a day for my car to be fixed. They explained everything to me so that I could fully understand what was wrong with my car and the workers Anthony and Daniel are very nice and will answer any questions you have. I will definitely come back to this location in the future!

Cece Marie

2024-05

We had the pleasure of working with Steven he is very professional and knowledgeable, being a manager he's is very down to earth.It's nice to work with someone who is very detailed about the work that's going to be done and goes over pricing, so there are no surprise. Please acknowledge Steven for a job well done.The Acosta's

lupe mancias

2024-05

No technicians here just mechanics. Three times I took my car asking to verify if I had any worn or loose parts. The last time I finally realized how incompetent they were. When they gave my car back to me with an alignment report that clearly said my car was out of manufacture specifications. Alignment are not just for driving straight, they also ensure proper wear on your tires. I now have to replace tires because they never noticed I had worn bushing. Even though I made them aware that it sounded like something was loose.

malavikka ramesh

2024-05

We came here to fix a flat tire and Anthony was super patient and helpful in deciding which tire to go with. He provided detailed pros and cons of everything and we left feeling good about spending our money here. Highly recommend!

Fred Adams

2024-03

Nice boys, went out of their way to send us home with a safe vehicle. Did a minor installation of a battery secure at no charge. We are seniors there was no oversell and just addressed the request we made and did a thorough inspection. Thank you young man

Steve McAuley

2024-03

Been going to this Pep Boys for decades! One of the best places in the area for car repair. The people are kind and very helpful. I've never had anyone try to push additional services or go for the hard sell. They simply care about helping you get your car working smoothly at a reasonable cost! I recommend you show up here for your next service or tires! They are aces!

Mariam

2024-04

Shout out to Steven, came in for a routine tire rotation booked thru the website. He made the entire process efficient, professional and incredibly pleasant. His customer service and communication was on point. He made sure safety was at a forefront while we asked thru the garage to the lobby to wait for service. Swift and efficient. Thanks Steven. Pep boys. Keep an eye out he’s going places.

Rohit Raghavan

2024-03

The force to deceive and upsell is strong in this one..Stopped by the Pep Boys location on Story Road on my way to work, realizing I had a flat tire. After about an hour of waiting, I was told that they would not fix the flat claiming the tread is too low and they offered to sell me a new tire. Knowing I had replaced my tires less than 2 years ago and had less than 20,000 miles on it (current tread wear is 0.169" or > 5/32", see attached photo), I took it to the shop down the street where they fixed the flat, no questions asked. I will not be visiting again and would not recommend this place

Arabella Radovich

2023-09

I will absolutely never return here. I came in to get two of my front tires replaced, I waited 3 hours to get just the two replaced! After I finally got back to my vehicle I noticed they hadn’t cleaned off any of the lube on my tires, so both front tires were covered in lube. I decided to check my tpms to make sure it was in working order (requires being driven to show the pressure) only to drive 5 miles and nothing is showing up? Really weird because it usually shows up within a mile or less! Not only did I wait 3 hours for a job that I’ve waited a maximum of 1hr for in the past, but I also left with another problem that I will have to take even more time out of a day to fix because of their negligence. This is absolutely unacceptable.

Maya Oselsky

2024-04

This is a fantastic location with exceptional customer service! Eduardo helped me and he went above and beyond to help me. I found the cost was very fair priced in comparison to our auto shops. Highly recommend!

Konstantin Tikhonov

2024-02

I scheduled an appointment at 9 am few days in advance and was told it takes 1-2 hours over phone. I came to pep boys at 9 am and work was finished only at 2 pm. 5 hours! No complaints about work but what’s the point of scheduling then?

Gene K

2024-03

My wife had a flat tire and Pep Boys happened to be the nearest shop. They have replaced the tire quickly and without hassle. Helpful and friendly staff. Could not be happier with their service.

Aaron V

2023-10

They never did any work on the tires. Tire pressure remained the same when I brought it in and they said they did tire rotation. They never even filled the air to all tires which I asked them to do in work order. I also asked them to change wiper blades and the guy at the front desk said they don't offer that service. The Tesla recorded everything and they never did any work. I will post recorded Tesla footage on Social media of work not being done and I will be opening a case with Pep Boys coporate. Worker tries to delete footage but I have a back up drive installed in the car.

Viviana Cortez

2024-04

Really pleased with the customer service. They explained the process of all my services with no rush. Totally Recommend for you come get some work done on your car here.

Atul Gupta

2024-05

Horrible exp . Went there after calling and was told that there is no rush at all. Person handling the counter was so casual that he did not bother to even talk and said , I would need to keep the car for 4-5 hours minimum.

jimmy Nguyen

2023-12

Had appointment for 2:00pm did not leave there until 5:30 had to get three wheels changed , they had to fix the fourth one because they put it on backwards one of the worst experience I have deal with will not recommend this place to anybody if they was doing it for free no updates on time or anything . very sad

Leo Marez

2024-04

Brian had excellent service with me and helped get my car in a bay immediately since I said I was in a rush. Would come here again for any basic maintenance

Susana Jaramillo

2024-05

Great service. Had some challenges getting car completed in one day yet they were very comunicative and amazing

Allen Melarpis

2024-03

The manager refused to repair my car when I asked him to contact the extended warranty for the repair of my car. They said they don't deal with extended warranty and that they are not a repair shop. End up wasting $100 for diagnostics in this branch. Went to other branch of pep boys (stevens creek) and they took care of the business.

Tuan Nguyen

2023-11

I brought my car in yesterday to get my tires replaced. The specific tires I want were said to be in stock, so I left my car with them. I had to take a day off in order for this to be done. However, they called me back 4 and a half hour later just to tell me they couldn't find the tires. Not to mention, the person working customer services were terrible. Overall, don't come here as there are many better alternatives.

lovely love

2023-11

I was looking to buy new tires and i chose Pep Boys since I was close by. This place was really nice, quick, and reliable. The staff was approachable and nice. I would go again.11/04/234:35 pm

Gabby Sanchez

2023-11

Horrible customer service. Had my car overnight and didn’t even touch it the day before when I actually had an appointment. Even into the next day it wasn’t done until middle of the day because they were jammed with cars for that day appointment and failed to acknowledge that they needed to prioritize a car that they had already been needing to work in.

Rick Phung

2023-10

I would like say Mike and team are awesome at Pep Boy. Even though the new wheel’s didn’t fit the vehicle due to mounts were not the right sizing. Mike and team help take off the new tires off the new wheels and told me to contact the wheel manufacturer get the right fitting. Then put my new tires on hold until my new wheels come in. Then they will install at a later time. I’m giving them 5 stars for great customer support and efforts for their services.

Brian Ireland

2024-05

The guys did as they said and took care of my truck quickly

Vincent Tang

2023-06

7/3/22 @8:00am. This location does not sell parts.They are a service station. They do not give you a confidence feeling like they want to help you but will do the work and they want all day to do it, because lack of labor resources.

Michael Royer

2023-10

After making an appointment for a TPMS recalibration, I waited an hour and 40 minutes in the lobby and they hadn’t even started on my car. I asked how much longer and they said they’d start in 30 minutes. Requested my keys back and left. What is the point of making an appointment if you’re not going to honor it? Waste of my time.

Carmen Rivera

2024-05

Very caring and genuine honest service. The Sunday service is really convenient.

Cynthia H. (Debbijaine 820)

2023-09

OMG! My husband had a 2:30 appointment for our oil change, he showed up and was told no one showed up for work 😕. He was told there was only one person that works on cars and they want him to work 7 days a week! How can you put that on one person's shoulders. I will never be back.

farang heshmat

2024-05

Anthony was very helpful and knowledgeable and nice person

Caroline Johnson

2023-06

From the moment I came into the shop, the rep, Dan Gonzales, was very rude towards me. He told me that they couldn't take anymore cars and to make an appointment. I than asked if PepBoys use the credit card issued by Fortive. He said no, they did not use that company nor did he recognize the bank. That was not true. This took place on a Saturday. I dismissed he behavior and preceeded to make an appointment for the following Monday morning.When I arrived Dan informed me that it would take anywhere between 3 to 4 hours before they could inspect my car. Again, he was rude and very aggressive towards me. I informed him that I made an appointment and shouldn't have to wait that long for an inspection. He took my car keys and walked away.I called my uncle to inform him of what was going on and what I should do because I was concerned that they would do something to my car. My uncle told me to wait and see what he says about the car than report it to the complaint department...Less than 15 minutes later he informed me that he couldn't work on my car because it was over heating and had no oil. My car wasn't overheating before I got there, and my oil light nor my overheating gauge indicated any issues. He told me they would not work on my car. I asked him to write down why he refused to work on my car and he said he would not and to take it to another shop.I want to take my car into another Pepboys shop but I afraid he wrote something on my file, informing them to not work on my car.