Petco

Dan Ashton

2024-04

Stay away. Go to a more reputable store.They sent a terrible, disgusting condition puppy play pen delivery as "new".They suggested a return online. Then, when we came into the store, they tried to reject it due to condition...which is the condition they sent it to us the day before! Absurd, almost criminally unethical behavior. They even tried to say "don't order same day delivery if you want it in good condition" -- so the manager clearly knew it was their policy to send used, disgusting products same day delivery. Totally unethical.Absolutely stay away.

Eric Penton

2023-11

Groomer Tiffany came demotivated and late to an 8am appointment. No customer service. She did not do a puppy face haircut as requested and messed up the ears of our dog and also shaved his behind off like a monkey butt. She did not even go over anything when we picked him up. Despite a good tip and over $100, not worth it. She showed no passion or care.

Kyle Smith

2023-12

I'd recommend a different Petco location for grooming. One time they canceled my appointment without contacting me, another time they canceled my appointment halfway through the the session and gave my dog back half groomed. They didn't charge me, which was nice, but I have to wait like 2 weeks to go back so they can finish the job.Like a 50% chance you'll be able to pay someone money to groom your dog here.

Carolyn Lee

2024-04

Your advertised price vs in-store = NOT the same. Price adjustments can be made at register, we were told. When I realized I was a bit late, cashier said, “Too late.” 50 cents/can! Why advertise if you want to suck ppl in to paying higher prices just because they either don’t get your ads or don’t search online first???

Letisha Humphrey

2024-03

I have been taking my dog here since we’ve had her she’ll be two on April fools. We got her when she was six weeks. Old Naomi is her groomer and she is an excellent beautiful groomer. I love her to death and so happy to have her take care of my dog there is a manager here named Christina. She is always a warm spirit I love going to Petco 16th everyone there is so friendly and so nice.

Ivan Vanegas

2024-04

I have been a customer with Petco for several years now. Has been over a decade. I can’t express how grateful I am to have people like Gabe (once at Sloat in San Francisco) now at the San Bruno location. This person has been nothing but helpful to me and to the animals under his care. He has taken time and dedication to turn the stores he has touched into better location for the animals and his customers. From spending time with the animals and allowing them to be more handleable and acquainted with human interaction. To organizing the clearance section making it more accessible to customers instead of having it all lumped into one box for sifting. He’s also amazing with customer service going above and beyond with his assistance with any of your needs..

Vanessa Blaz

2024-04

It was awesome the staff members and assitant went about and beyond to help my baby Coco Luigi I’m very gratefulHowever the web site o do t see it friendly to find a results forN his bad drawn on 03/10/24 I would like to know the results in case my son Coce Luigi might need some prescription. Unfortunately the emails I received states so not replay to this email so I am a little confused and concerned

Nima Ataei

2023-05

I came here a mess. I was running late. My dog hadn’t been groomed in at least six months, and I was cutting it close to my next meeting for the day.Tiffany did me a SOLID. Not only was she super cool and reassuring about my embarrassing tardiness, she got me out in a jiff and gave my dog an AMAZING haircut. I’m so happy with the results. She followed my rushed and chaotic requests to the “tee.”I couldn’t be happier and my dog is still handsome despite losing a good 3 LBS of hair. It’s rare we walk away from grooming feeling this satisfied. Tiffany really impressed me.I will definitely be back! Thank you, Tiffany!!!

Deb Mojarro

2024-04

I was shopping at Petco on 3/24/2024. I was checking out the birds for sale (sad, I know). The budgies looked OK, but there is a beautiful conure there in those dark cages - they never get any sunlight. The poor bird is plucking away at its back feathers... Any companion bird lover knows feather plucking is due to stress and anxiety. I felt so bad for the bird...I wish I could have rescued it. I mentioned it to a staff person, but she is not a vet or an avian expert so there was really nothing she could do. I wonder if Petco has an avian vet that checks up on the birds...I doubt it. I I choose not to support this business until they stop selling birds.

Lainey

2023-05

Don’t use grooming services. They gave my dog a haircut that makes her look sickly and the cuts are uneven and there are clumps of hair near her neck when I brushed her out so there was no matting before I dropped her off. First four pictures are what they did to her and the last two are what she normally looks like for comparison. I also dropped her off at 12:30 and then they weren’t finished until 5:20. What are they doing back there?

Rico Garcia

2024-04

Very clean store and the crew person was absolutely wonderful. It made the experience that much more enjoyable

Alisa Lannister

2022-05

good selection of fish, hamsters and budgerigars. all aquariums and animal cages are perfectly clean, all animals are fed and calm. the staff is friendly and helps to resolve any issue, as well as the store staff give good advice on keeping, feeding and caring for animals. I bought myself a guinea pig in this store and I am very happy.

Sima Shahnavaz

2023-05

The worst grooming service for my 8 months puppy, that was his first time.I took him there and they instead of taking him to a bath, shave my baby with the number 0 and then washed him. She told me I should not be there.They charge me $80 for the bad service.My puppy got depressed after that, he doesn't eat or play.Never go there again.See the before and after pictures

syed manan

2023-05

Great place to find everything for your pet needs under one roof. Staff was very knowledgeable and friendly.

Ruzzel Bangayan

2022-05

Nice place and good customer service. However when we got hamster cage there, the associate was nice for telling us that we could get a discount out of it because 1. the box was damaged 2. he told us there were some parts missing. When we went up to the register, the manager there named Michael doubled checked if there were missing parts and said "NO" there wasn't so I had to pay fully and believing him in so throughout the day. When I got home and tried to build the cage, I was pretty mad about how the top of the cage is cracked and the water bottle cap that comes with the set was missing. Overall I hated it how especially the manager there lied to me.FYI the pictures of the bottom of the cage is cracked, I patched it with black tape. I was able to unpatched the black tape on top of the cage and you could see the cracked but I didn't want to unpatched it more because I don't want to break it.

Maria Adélia Aureliano Campos

2024-01

It’s so annoying the lines we always have to experience in a Petco store. Also, the employees aren’t friendly and sometimes they seemed like we’re doing us a favor. Ah, the stores need some attention about the cleanliness.

Matty B

2023-05

A rather dark, warehouse-y store, with a limited cat section. There was a long line, and a couple of barking dogs.

Seaside “SeasideOcean” Ocean

2023-05

i know all pet stores are awful for buying pets, and its better to adopt than shop but that still doesnt make it acceptable for petco to sell a guinea pig with a head tilt. this animal should not be on display, it should be resting and receiving medical care. that is if you even care. you probably put it at the bottom so its harder to take a good picture of the sick guinea pig. since you COULDVE put it at the top.

Basil Sabah

2024-04

Very rude. First time getting a 🐠 for my baby . I asked couple questions. She was very rude i will never ever come back here again.Try to go somewhere else that respect

Mary-Ann Nunez

2023-12

First two grooming sessions went fine. However, on October 8th, our grooming appointment got cancelled because the groomer did not show up. Other associate says he put a note on our profile to give us 50% off for next appointment. So finally, on November 4th (after a month of waiting), our poor dog came home with a chipped rugged front left paw nail that was overly cut to the point that it is about to bleed. Mine you, another associate brought our dog out at the time of pick up. Groomer did not mentioned anything nor even acknowledge us. Now, on our 4th day after grooming and our dog showing anxiety and unusual behavior which we can only associate with the grooming that happened 4 days prior. Who knows what else must've happened during session. I'm just saying, not worth it anymore with the trauma and the money. We did NOT get any discount which was promised. Still civil enough to tip, but common, if you are not happy with animals, please choose a different career. To the execs or admins, how to resolve this problem? Perhaps, look at the staff too and see if they are unhappy or uncared for as well.

Robert (Rob)

2023-10

It was extremely busy and one poor guy operating the cash registering multitasking 20 other things he was good. He was efficient he kept this cool he had everything running smoothly I didn't get his name but he was doing great the unfortunate thing was he wasn't getting paid anywhere near what he should have he maintained a very cheerful and courteous demeanor to all the customers. I'd seen him assist while there and that was quite a few.

J. G.

2024-04

Good job cutting my dogs hair we always take her there good prices

Marco Garcia

2024-04

Excellent service 😊 the veterinarian and the staff. nice person..Luna is so happy 🐕

Jill Wylie

2024-04

Excellent customer service from checkout to helping me get to the car with my food.

brandon Faulk

2023-11

Maxine has been incredible for my new puppy. She has been a wealth of knowledge for an amazing value. Highly recommended taking a few classes with her!

Paula Gamez

2024-04

Love them just the line be long and they dont realy get help in the front

Sean C McKean

2021-05

My kids wouldn't be so happy and healthy without their Taste of the Wilderness High Prairie dog food purchased at #Petco 😎 Booker (the clumber spaniel below) has difficulty containing his happiness and excitement as you can see 😜🤣

Rick Esteves

2024-02

Had to pick up a toy for my cat kid and they had exactly what I wanted. She plays with the feather on a string part but not the laser beam.

George Sand

2024-01

Our experience isn't good because you don't have enough staff to help clients. I spent so many times to look for my things.

Krystyna G

2023-12

I have no idea what they did to my dog. I took him for grooming on 12/04/23. Right after the groom when we got home I noticed my dog can’t open his left eye. I’m trying to reach grooming department today however no one is picking up the phone.