Pet Food Express

4.6 (271)

3160 20th Ave, San Francisco, CA 94132
(415) 759-7777
petfoodexpress.com

Claimed
Pet supply store
Source for pet-care supplies including food, plus dog training & small-animal adoption events.

Service options

  • Curbside pickup

Reviews

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Matty B

2023-05

Really good, well-stocked pet store with a wide variety of cat wet and dry food, litter, and toys.

P.

2022-05

September, 2021. The staff are helpful & nice. They have the cat supplies I want. 3/27/22: Their staff are always so helpful & kind. I bought my new 🐈 carrier there. The staff showed me numerous carriers & showed me internet carriers & carts. Above & beyond normal customer service!

Samuel Rosoff

2023-09

Horrible customer service. Placed an order in person.. two weeks go by and nothing. I call and they say they have no record of it. No effort to help or make it right. Avoid. There are plenty of excellent pet stores that deserve your money. Not this particular establishment

Akiyo Marukawa

2024-02

Very friendly. Good selection of cat food.

Sterling Gerard

2023-05

Pretty cool pet shop with everything you need to take care of your pup. I like stopping by here to grab some treats for my dog. The dude who rang me up gave me great health advice about what would help relieve some tummy issues my pup has been having lately.

Adeline Tang

2023-07

I need a flu shot for my dog before vacation. Come here on Friday for the first time. I usually come on Sunday. It's much better, less people if you can.

Courtney Turner

2023-05

The people that work here are really nice. Pet Food Express is my go-to pet store franchise, even though it feels like it's a little more expensive than other places (I haven't actually compared).

Destiny Rhodes

2022-05

We have shopped in all there stores and we have been a customer nine years. I would highly recommend Pet Food Express to any dog owner who wants a happy healthy pet.. We love them and appreciate there help ; they were so good to my assistant service animal and I ;, when when went to buy his flea treatment and rain jacket they helped us out and made us feel special. I even got a little choked about it.

Dean Reynolds

2016-05

Visiting this store is always a pleasant experience. The staff people are exceptionally friendly, helpful and knowledgeable. I want to particularly commend Elena who helped me with my purchases today. I was feeling a bit stressed when I came into the store, but her cheerful smile and positive attitude lifted my spirits. I will definitely go there again for my Bella's needs!

StalePasta

2020-05

I don't typically write reviews, but I ordered online last Friday and they had a few technical issues so I didn't end up getting it until Tuesday. They were very polite and tried their hardest to make up for it. I honestly never expected them to manage same day delivery, but all the same I appreciate them being so attentive and all their efforts at a guest recovery. They even gave me a hand written note with my order apologizing for the mess up and an extra bag of treats. Now personally they didn't need to butter me up, I just appreciate them calling me to let me know about the technical issues.So who ever is handling online orders, I appreciate your hard work. I hope that you have a great day!

Matt M

2020-05

The staff here are are fantastic! They love animals and they are always eager up help customers. I cannot recommend this store enough. My dog goes bananas inside so I always end up buying him a bag of treats. This is how customer service is done.

Peter Maleitzke

2023-05

This is a smaller Pet Food Express than the one closer to my home. But they seem to have the complete variety of items. Parking behind the store seems a little shady and out of the way. I recommend parking across the street in the mall parking lot which has dedicated spots for Pet Food Express.

Matt Arietta

2019-05

Awesome place with supplies for your pets. The staff are not only knowledgeable, but SO friendly and helpful. It's very obvious that these folks are passionate about animals and their well being. They are excellent about their return policy if a product isn't just right for your furry family member. 🐶🐶🐶 They're also offering on line orders! I wouldn't shop anywhere else for my dog's food, treats, and toys. You must check them out if you haven't already.

Florika Bozionelos

2022-05

Very friendly & helpful staff! Excellent selection of bird & dog toys & healthy food items. Good prices too. An easy & quick trip for Christmas goods for my babies. ❤️

Loretta Wong

2022-05

I have not been to this store since the passing of my cat in 2019. Great to see organized store with ease of finding products of high quality to keep outdoor kitties healthy. Plus for spacing and visibility to easily find products. Only down side is parking where non customers are taking the spaces.

Paul Rosas

2023-05

Good place. Amazing return policy. Friendly staff. It's small, but had always had what I needed.

Ari El

2022-05

Buy 3 and get the 4th free deal is hard to pass up on! Staff in this location are always the sweetest, helpful and friendly. Plus they support local dog shelters and hold weekend events. :)

Erick Vivas

2020-05

It's always nice to go there. Employees are super friendly and knowledgeable about dogs. Today Frankie helped us. They are always taking care of what we need. Thanks for the great job.

Eric Liu

2023-05

Didn't have what I was looking for. The employee who helped me seemed slightly sympathetic but still spoke poorly about what I was looking for.

Bryn Smith

2022-05

Item I ordered online was available on time and was quickly made ready for me when I showed up to pick it up. Much appreciated the cheerful fast service.

Libby Chang

2016-05

There is a wonderful selection of pet food here. All of their pet food is very healthy. They have several grain free selections. The parking isn't great though. You may have to park at the mall across the street or there may be a couple of spots behind the store. They will deliver on orders that are $50 or more. This is the only place that sells my cat's favorite brand of food.

Debbie Young

2020-05

They have good pet foods available and the staff is very friendly and helpful. I had a question that was answered by a knowlegable worker. She knew what she was talking about. I also dont like having a sales person follow me around unless i ask for help. They let customers look around without being presured by them. I was tired and the experience didnt wear me out. I would recomend shopping for pets there.

Magica Xie

2020-05

I ordered some flea treatment shampoo online today since I found fleas on my dog last night. PFE delivered everything on time and left a very sweet note, offering a phone call to talk more about flea treatment, along with a bag of dog treats. The service is incredibly amazing, thank you Claire for the kind words, I will no doubt continue using PFE in the future.

Zinfadel Fredrickson

2019-05

I never go to any other pet store now. I appreciate the honesty and integrity of Pet Food Express, along with better comparable prices to Petco & PetSmart. They are a bit smaller than other commercial pet stores but you can trust then to only carry quality food for you animal's health.They really take the time to educate you is you want to be or help you make the right choice while getting in and getting out quickly. They also deliver now! I know this sounds like a sales pitch but that's only because my pup just turned a year and I went to so many stores looking to the right information, products, quality, and care and each time I ended back at Pet Food Express.

B H

2021-05

I love this place, nice simple layout, super friendly staff that really do love their pets, and a variety of pet foods that is more healthy and difficult to find at other major brands.I usually come here to pick up Orijen cat food and Weruva which I cannot readily find at other places.

Laura U

2017-05

Good service. Great return policy. Wide selection of items. They even special ordered a specific kind of dog bed for me. I highly recommend this place. I recommend it over Amazon.

Joseph Estefanos

2021-05

Excellent service and collection of goodies. Came here based on a recommendation for frozen bison bones for our 5 months GSD puppy and was amazed by the raw and dry food collection they got.

S Cervantes

2022-05

Always really helpful. I love that they have adoptions on the weekends and we brought home a forever friend from one of the adoption programs that visited this location several years ago.

Kelly Walsh

2021-05

Pet Food Express curates their products, so they always have the healthiest available and staff is always super helpful. They make it easy to donate to needy cats and dogs, often matching your donations.

pheiona Gaynor

2022-05

It’s always a pleasure going here the workers are very nice and very helpful but what you wear your pet may need

Opening Hours

Monday 9:30 AM-8 PM
Tuesday 9:30 AM-8 PM
Wednesday 9:30 AM-8 PM
Thursday 9:30 AM-8 PM
Friday 9:30 AM-8 PM
Saturday 9 AM-8 PM
Sunday 9 AM-7 PM

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