Mudpuppy's

Ellie A

2024-04

Amazing place for your pup to get groomed! My dog hates grooming and they still managed to get him all cleaned up and deshedded! If you have a husky this is the place to go! They even do cute haircuts and coloring!They also put the doggos for display afterwards which I think it’s just adorable!

Mariposa Rentals

2024-04

We reserve Athens for a bath and removal of mats in our dogs Tail. I arrived early to get acquainted and confirm that i would like the mats addressed. The manager saw it and said it could be done.1hr20min later, i go to pick him up, he is white and looks bathed. Didn’t bother to check if the mats were still there immediately because I assumed they were professional and performed the one thing i requested. Someone else rings me up, nothing about how the service went. Of course, I tapped on the tip option.As i walk out the door, my dog wags his tail, and I noticed ALL the mats still there. So i went back in addressing that the mats were all still there. The manager goes back in to ask Athens what happened, and the manager comes out saying we should probably just shave it and that everyone is just too busy. I did not think it was too much to ask to request an expensive bath just to get mats removed.. If not, I could have easily bathed my dog myself.. he is not a dog that needs extensive grooming. However, i essentially got nothing done, they did not communicate anything to me and clearly they didn’t communicate with each other either until i noticed. Did not even provide a solution. Extremely disappointed.

Madison Colley

2022-05

Went to get my dog, Nugget, groomed. They were super attentive and Katie, the groomer, was very kind during the consultation. When I picked up nugget, his hair was a bit shorter than I expected and I reached out to ask questions about his cut. Due to matting at the harness area, the owner expressed that the hair was very hard to get through. The owner was extremely understanding and patient with me as he educated me on what happened and how to take preventive measures. He also educated me on how his fresh haircut will allow for Nugget's hair to grow back fuller, which of course makes me so happy! I have to give five stars because with how busy they are, the owner easily could have flew past my email and kept going on with his day, but he took the time to educate me. Greatly appreciate it!

Sarav Chidambaram

2024-01

We love Mudpuppys. Murphy and Hope got groomed on Sat ready for their roadtrip to the Southern California desert.

tom yeshurun

2023-08

We went to Mudpuppy’s for our golden doodle first haircut. When checking in I was informed that they would have to shave his body since he has a lot of mats - so I approved. When I came to pick him up, the groomer brought to my attention that many doodles have sensitive ears and shaving it may lead to blood accumulation in the tips. If this occurs within 24 hrs, we should go to a vet. 24 hrs later we visited the groomer with very little blood accumulated and they said it is fine and shall pass on its own.2 days later we find ourselves at the vet with a lot of blood. The vet was shocked and shared with us that in 20 years in his line of work he saw this only twice and that groomers should never shave thin ears. Our dog ended up requiring stitches, a lot of meds, weekly visits at the vet and a month in a cone.If mudpuppy would have shared with us the risks before shaving his ears, we would have done things differently. We walked by them the other day and wanted to provide them feedback to ensure this doesn’t happen to others. Instead of having a proactive conversation, they accused that we were to blame and that’s it. I would never return nor recommend it unless you actually want to harm your dogs

Kelly Morris

2024-02

Love this place. We walked in for a nail trim and they helped us right away. We were out in less than ten minutes. They were very friendly and great with my pup!

William Archer

2024-01

Mudpuppy’s is a short walk from my apartment and should be a home run as a choice of groomer but after taking our dog there 4 times and not once receiving the hair cut we’ve asked for despite confirming over the phone, in person, and with pictures - I can no longer recommend this business. Each time I’m told that they’ll get it right the next time, each time I make sure to spend extra time when dropping him off to explain. The worst part is what we want is extremely simple - short all around. No fluffy tail, no beard, nothing extra and yet each groomer seems to decide to keep the beard, tail, or just do something weird (one time he had a bald spot they claimed was “something sticky in his fur” and other times random parts of the cut were just done poorly).I could deal with the high prices if they just did a consistently good job but they never have.

Ashley Pittson

2023-06

Best place in the city! Staff are very nice and I love how transparent they are, you can easily walk in and get a good vibe from the place and see how they work with the dogs. They're usually really accommodating for a drop in nail trimming. Nana always is very attentive and sweet with our boy.

Christina M

2023-11

So glad I found them!I have been taking my cocker spaniel to Katie for sometime now, and I absolutely love the service and care she provides. She is the best!My dog is naturally very anxious/shy when it comes to being taking to places (such as the groomer or vet). SO originally when I was looking for a new groomer, I wanted to find a place that would give my dog some extra TLC and a great cut. And that is exactly what this place and Katie offers! I aways trust that Katie will take great care of Sammy and ensure that he will look so cute at the end :)I highly recommend this place and Katie!

Julie Swan

2023-07

Update:We came here for a long time (per below review) but our most recent visit my dog was seriously injured and we have no idea how it happened. They told us he did great as usual, no one could tell us how this happened. The manager was kind and the owner paid for the vet bills, but sadly I can no longer recommend unless we find out what happened and what's been done to remedy it.Previous review:My dog had never been professionally groomed and has separation anxiety so I was super nervous dropping off. They were so nice even when I was being a helicopter pawrent and made me feel at ease. My dog was chilling in the window when I returned, smelled amazing, was silky smooth, and was not scared or worried. They did such a great job!

Austin Causey

2023-11

Their staff are great with our little Chinese Crested but the haircut was very off. Our dog was returned without his face properly groomed (which we were warned of) and what looks like a buffalo hump on his back. His shoulders and half of his torso were left untouched. I don’t think their staff is familiar with how to groom particular breeds of dogs; we will therefore be taking our dog elsewhere to finish the job. For a place that requires booking several weeks in advance, we expected better. I will not be returning.

um bad at shuk nac tic

2023-05

Most wonderful loving beautiful staff members really do care about your dogg they put their all into their job my Lily boo absolutely loves them ironic thing they can get her nails clipped in less than 10 minutes it takes me an hour to clip my baby girls nails she won't let me do it but with them she is no problem so if you want to take your doggs to a wonderful place wonderful stuff wonderful environment great prices then mud puppies is a place to go yo

Matt Trojnar

2023-05

Absolutely love Vicki who grooms my 3yo Australian Labradoodle here. One time I noticed her taking extra care to soothe her separation anxiety after I left which was a huge thing to me. The staff is very organized and also friendly which isn’t a given based on my experiences elsewhere. Oh did I mention the grooming is always on point too?

Alexander Coughlin

2019-05

Extremely friendly staff, convenient location, and nice facility. They do a great job with my pooch. I wish the prices were a bit more affordable, but I am and will remain a loyal customer. Chris, in particular, is always so friendly and helpful! He gets a gold star.

Holly Fischer

2023-05

I've gotten my Airdale groomed here twice and they've always done a wonderful job! Easy, clear communication and the cut always looks great.

Ziv Ben-Yehuda

2022-05

9/16 update to the review -I have found out that they have been charging my 45lbs doodle for a large dog grooming when she's a mid size dog. The haircut is OKAY at best and front of the house is really nice sometimes, or very unpleasant sometimes. Calvin the manager sometimes is nice and super customer focused but at times like today, did not care at all about the fact that my dog isnt a large dog and was not willing to work with me.My dog does not enjoy coming here - This "local business" gives the impression that they do not care about its customer or does not try to resolve the issues.I'd be willing to give it another try with a different groomer at their location. We love supporting local business and if we can come to a resolution like good neighbors do, I think we can all be happy.Correction - when you sign up for their service, you agree to all their prices upfront, I was unaware of the *fine print* in the agreement.I will happily update this review if we can test another groomer at their location.8/5 update to the review belowGroomer did a much better job at following our instructions, however the cut was not great. Elbows were not cut well and her head looked square. Over all much better job, but we need to try a different groomer at their location.3/5 for this place - friendly staff! I’m taking off 2 stars because we did not get what we asked for. We specifically asked for the hair to not be cut so short and for some reason they basically shaved her... the groomer explained that it was because of knots in her hair. I specifically brought her to this groomer to get groomed and brushed out... not to have the lazy way out and just shave her down. I could have stuck with PetCo and pay half the price and get the same resolute.

S GL

2023-09

Karen C has good grooming skills, but sadly, she doesn't try to make any connection with my dog. Anyone who takes their dog for grooming knows how important that is to build trust with the groomer. The first time she groomed my dog, I thought she was just really in a hurry because of a packed schedule, but I could tell my dog was scared and wanted to get out of there. Fortunately, Hannah C who gave my dog a bath did her best to connect with my dog to make him less anxious, The second time I booked Karen C to groom him, she was again in a hurry, and didn't do what we agreed on (left about 2" of hair when we agreed on 1" and cut my dog's lashes, when I nicely asked her not too and she agreed). My dog has been groomed many times before and has always been fine when I'd leave him. For some reason, he was just afraid at Mudpuppy's. Since then, I've gone to a different groomer.

Alex Nevarez

2023-09

I was so excited to finally secure an appointment for my puppy at this location (waited two weeks) . I was referred by a good friends and had heard great things. The day of my appointment they canceled on me 10 min prior to my appointment, I was literally almost there . There wasn’t much remorse , was told by the employee they would reschedule me once they got into the business. He didn’t reach out to me until the next day to offer me an appointment in another 2 weeks , no discount offered, no free wash , no earlier prioritized appointment. If im agreeing to pay over $100 for a grooming service I think it’s more than reasonable for my time to be respected as well .A 10 min last cancellation when I’m coming from South San Francisco in a Uber nonetheless is just a bit ridiculous.Considering all the rave and good reviews I’d expect a little more remorse for a customers lost time and ultimately money ….

Chloe Lev

2023-05

We came to San Francisco for the day and decided to get our dog groomed. We had called earlier that week and they were able to get us in right when we needed to. They were phenomenally gentle with our dog and she looks unbelievably beautiful. I cannot recommend enough.

Phillip S

2023-12

Our two Frenchies ❤️ Mudpuppy’s and so do we - amazing all the time - love this place - if you haven’t tried it - your pups are missing out.

Sandra Suárez

2019-05

Finally, I found the perfect Grooming salon for my 14-year old poodle. Staff is very nice, patient, and kind. The did an amazing job! Thank you so much!

LJ Lara

2023-05

The staff here is amazing! My pup is pretty mellow, except when getting his nails trimmed and they handle it very professionally. The pup loves going here so I know they treat him well. He's a big husky/malamute and they do a great job of getting his sheds more manageable.

Tyler Winters

2021-05

Great staff and service. I was worried they would have a hard time with my xl dog. But everything went great and he came home a very clean dog

Anna Barnwell

2023-09

My pup’s first grooming went off without a hitch and was surprisingly affordable. Her breath also smells SO MUCH better after they brushed her teeth.

William Hillock

2023-05

We’ve taken our dog here 3 times. 2 of those times she has received a truly shocking haircut. $150 for a complete shave (entirely unnecessary, not at all what we asked for) and for her to come out looking like Dobby is really disappointing. I would NOT take your dog here. :(

Michaela O'Neal

2019-05

We love taking our little man to Mudpuppy’s for grooming! Everyone’s always super nice and excited to see our dog Teddy. They always listen to our requirements because we’ve never been disappointed. It’s important to us to trust Teddy’s groomer and we definitely do at Mudpuppy’s!The picture of Teddy is right after we picked him up from his grooming and I think his smile says it all:)

Matt Arietta

2019-05

Love these people! We're so fortunate to have this place for the locals. My dog Oliver always comes away squeaky clean, and with a fabulous mani-pedi. Thank you Mudpuppy's! We love you. 🐶🐶🐶❤❤❤

Shelly Puri

2019-05

A cute little shop located on Castro Street with pretty efficient service.It’s conveniently located within about a block from the Castro Muni and right across the street from a host of public transportation buses.

Pamela Mitchell

2023-07

My recent small rescue needed her bottom washed. She had an upset stomach from a new dog food. I was not previously a client, but the staff, who are great, took her in immediately and returned her all cleaned up, 20 minutes later.

Brianna Cook

2023-05

Walk-in nail clipping took 5 minutes, at most. They were so gentle with my dog and let me cuddle his head to keep him happy during the process.Will be coming back again! I think my dog was convinced after the treats.