Financial District Hardware

Silver Ramirez

2024-04

Upon coming to this store i was not let inside by an employee (a short older woman didnt get her name) because it is supposedly an online store where you have to order something online beforehand and come to pick it up i do not know if this is true or not i tried to download the ace hardware app to order what i needed on the spot which was a gallon of black primer paint after i told the woman what i needed she started to ask me for an id to prove that i was 18 i turned 18 last year but didnt think to bring an id with me to the hardware store? I felt profiled and judged by this employee and by this store if you would like to shop with helpful employees that respect your privacy i suggest you head to one of the many richmond district ace hardwares as they are much better then this.

I. I.

2024-01

Maybe take one minute to update your actual business hours so that people don’t waste their time coming here and finding out that you’re closed.

Cory Anderson

2024-03

Employees are super helpful in finding the right pieces you need!

Thank You

2024-01

Super helpful staff even with my difficult orders!

Jaeheon Yi

2023-08

Super friendly, had the bolts I was looking for, speedy in-n-out. Great! Just check their hours before going.

John Larson

2023-08

Convenient, surprisingly large inventory for a small store. Very friendly and helpful staff.

Thomas Silvester

2019-05

Phenomenal service! I went to the store early in the morning to get some DIY equipment, screws, plugs and some wood. Upon my request for a specific length of wood, an extremely kind and lovely female store attendants (apologies I didn’t catch her name) kindly used a hand saw to cut the wood for me. What a fantastic level of service- highly recommend!

spiderwebs peace out

2020-05

An amazing amount of selection crammed into a small space. This first of all is impressive. Secondly, the people were bright and inviting. I was greeted as soon as I walked through the door and my needs were addressed in a way that wasn't overbearing either. I will remember that this place is here and I will return.

Andrew Gonzalez

2020-05

Great little shop, was able to quickly run over on a break. An employee was able to help me right away: she was very knowledgeable and helpful! I'll definitely come back as it was so convenient.

Liz La Londe

2017-05

This is a super convenient location! I've come here to get keys made, pick up plastic bags, and more. It's not just geared towards the offices that surround it (even though there is almost everything an office manager or facilities person may need). They have gardening supplies, paint, drill bits, bulk screws, tupperware, light bulbs, and more! I'll admit that sometimes getting keys made can take a little wait. I had to wait about 20 minutes to get my key made since there was a pretty long queue, but I just browsed and took a mental note of everything there so I could direct others to their location if they needed something. The staff is also very friendly and always willing to help out.

Robert Chu

2019-05

The visit started of great then turned out really horrible because of their service. I went in with the intention of getting key copies, looking for drill bits, looking at foam, and looking for other useful things. At first it was great with the clerks assisting me. Then turned into one of the following me around the store and also stating to the person who she was talking to on her personal cell phone (I have to watch this guy.”. After in which I tested by going to multiple isles and saw that she was following me. I am appalled and insulted that this person whom is suppose to be working is on her cell phone, rather then asking if I need help again, rather then assume I am going to steal something. I was very appalled and upset by this that my hands where trembling as I went to the counter to ask if they had key copies for the keys needed at the end. The fact of the matter is that lady shouldn’t treat her job with such disrespect by following customers assuming they are going to steal, just because it seems like she didn’t want to hang up her cell(non-work) phone and actually interact. As I left I also expressed that I was glad they didn’t have the keys, I don’t have to do business here, and will not becoming back.

Britpony

2015-05

Best Customer Service I have experienced in a while! I had been looking for a specific cart that I needed, forever, but turns out they were a seasonal item. I found they had one on the Ace website and I called in to this location on Tuesday and Maria said she could get it into their store by Friday morning. She even called me this morning to let me know they had it in stock. I went in, it was right there at the front desk, paid, and I was on my way :D

Andrew Webster

2018-05

Great little hardware store stuffed with supplies and a really helpful staff. I can always get help here. A bit more expensive than going to Home Depot, but it's so convenient if you are in the Financial District.

Ron Richardson

2022-05

They close early, but they always accommodate me when I need something at 2pm closing.They even offered to deliver to my work at the Embarcadero center.Excellent service

Kraig Beale

2021-05

The one and only.It's all about location. And they pack it all in.It's a hardware store not a supply house.They have a superb selection of tools and drill bits blades etc..If they can't get it for you you really don't need it.

Robert Liddicoat

2023-05

Helpful staff, and they advised me where to find what I needed.Great

Steven Christian

2023-09

Great size for the location! Small for a hardware store.

Heather Y

2020-05

I needed a key made and they were so helpful and FAST! I walked in at 5pm and just made it before close. The ladies were super NICE!

Vic

2018-05

GREAT place!Friendly staff, lots of help. They have a very wide selection of products, especially considering its a downtown location. Very conveniently located!

Moises Perez

2023-08

Ist nice place have almost everything I want

Mathew Betton

2023-05

Maria, Kyle, and Monica are always so helpful. It is great to find such a wonderful hardware store

B Davis

2023-05

Supwr cool and helpful people. Not open on sundays... not a surprise as it is the financial district... on a sunday

Victoria Gazulis

2014-05

I was surprised to find a legitimate hardware store in the middle of the financial district! They had what I was looking for when I visited - a key making machine. For larger hardware store needs I would still recommend venturing to a suburban hardware store because overall selection seems limited.

Dante Tomato

2023-11

best customer service ever

David Zlo

2019-05

A little over priced, but good small store in the area where closest Home Depot in half an hour drive. Fast service. Thanks.

Joel Pelletier sr.

2023-05

Nice people are very informative and nice supply!Good customer service 👍

Christian Gonzalez

2021-05

Real convenient location in the heart of the financial district friendly service, and they carry more items than you expect, this Ace is a gem.

Brian McCullom

2020-05

Great little hardware store in downtown. Obviously not as big with the selection of a giant Home Depot out in the suburbs, but if you need tools or hardware chances are you'll find what you need here.

Houdini

2019-05

A small, yet surprisingly useful hardware store. Not the cheapest, not the biggest selection, but usually they have what you need. Even key cutting.

Johnny Montalvo

2021-05

The people here are helpful and kind and care about our needs. You wont have a better experience anywhere else.