Petco

Rosenfeld Esthetics

2024-05

We get both of our dogs Louie and Seashell groomed here. Mercedes does an excellent job and she works really well with them. Louie has a lot of anxiety, and she kept him calm and happy. She did an awesome lion cut on him. We will definitely be coming back regularly. The prices are very fair too.

Mark Christiansen

2024-05

I WOULD AVOID THIS STORE....Horrible experience with a very rude disrespectful manager named Justine. This store does not follow corporate return policy of store credit after 30 days. I was snubbed by this manager with her arms crossed and smug facial expressions saying she didn't care what the corporate policy was on the Petco website because that is her policy and what she was trained to do. Justine wouldn't give me her supervisors name and I was told she wasn't there and no way to get a hold of her.- I'm editing my review after I read your textbook response.Your responses to all the negative reviews and complaints about your rude staff and poor customer service come across as very passive and condescending not to say useless. You clearly don't take these reviews seriously because you haven't taken any action to remedy the problems.Maybe the problem starts from the top of the Management! Hmm?If you are having the same repeat problems in reviews for months or even years with the same employee then maybe its time to let them go.You haven't changed your return policy to adhere to the Petco Corporate policies on the Petco website. I have no idea why you do this to your customers. Seems like this just fuels the problems at your store.I've been a customer at this Pacific beach store for 20+ years. Bought food, toys, supplies for several great dogs and adopted 3 kittens and now I have a new puppy. After dealing with Justine and her rude attitude and unprofessional behavior I will never give your store another penny.I left your store and went to Clairemont Petco where I was created and treated with respect and received the correct Petco return policies and had a wonderful experience.They will get a great review and my business.You like Apples? How do you like those Apples?Shame on you!!

Jackie

2024-04

We were overcharged at this location by more than double the price. After checking the receipt, we called and the manager Jess was incredibly aggressive and disrespectful. She took no responsibility and refused to help us find a solution. She instead decided to yell at us and tell us it was not her problem. Constantly interrupted us and told us we were in the wrong for not noticing in the first place. We called customer service after and they were great. We should have called them first. We will NEVER be back to this location. Check your receipts! This store will try to scam you. I should not have to anticipate fraud while shopping at a pet store..

Jarrod Brown

2024-04

I had amazing support from Kelli. I visited the beautiful city of San Diego and needed dog food for my dog. I explained the needs of my dog to Kelli, she helped me find fresh food to feed my dog immediately and Kelli helped me find food that would fit our needs while traveling. Thank you.

Diane Reinbolt

2024-04

The employees at this location are extremely rude. I went there tonight to buy cat litter.When I went to the register there was nobody there, so I asked a female employee named Summer if there was anyone working the register and she seemed annoyed by my question. Then another female employee who had no name tag and didn’t even look like she worked there said “I am” then she took her sweet time getting to the register as she was on her phone ordering I think Door Dash. She said nothing to me as she rang up my order, handed me my receipt while still saying nothing then she opened her arms very wide to the next customer in line like she was going to hug him. It was a very strange interaction. She didn’t say “thank you or “have a nice day” or anything to me.I won’t be going to this location again. This isn’t the first time one of their employees was rude to me.

Hani Alahdal

2023-08

Nicely located in the plaza with supermarket and other stores. Friendly staff and clean, although I couldn't find what I was looking for, I was glad I passed by.

Binh Bui

2024-01

My dog loves this place and will sniff and walk around the whole place for 20 minutes.

Jessica Gunn

2023-11

This Petco is always so tidy and stocked so well… it brings me joy to shop here! The employees are all so kind and they all go above and beyond. Kelli is always knowledgeable, fun, and focused… She seems to truly care about her tasks/customers and recognizes me every time I’m in, even though I only recently started shopping at this location. Thank you, PB Petco!!

Chris Weil

2024-01

I highly recommend Petco in Pacific Beach for their outstanding service, especially due to Mercedes and the team. Each visit is a wonderful experience for my puppy, who shows excitement the moment we arrive. The welcoming and friendly staff always ensures our comfort, starting with a caring check-in for my puppy before grooming.Mercedes stands out with her friendly demeanor and expertise in handling pets. Her ability to connect with animals is evident and makes a significant difference in the grooming experience. The entire team at this location shows genuine care for pets, prioritizing their comfort and well-being.This Petco is more than just a grooming service; it's a place where pets are treated with love and attention. I appreciate their consistent high-quality customer service and the positive environment they maintain for both pets and owners. A big thank you to Mercedes and the team for their dedication and excellent service.#PetcoPacificBeach #TopnotchService #HappyPet

jen sutherland

2024-02

The store manager at the pacific beach location does not follow your return policy which is completely illegal. I spent an hour and half there talking with customer service on the phone where they instructed the assistant manager Justine she had to accept my return per petcos return policy. It was absolutely ridiculous and completely illegal.

The Craic Pirate

2023-07

Shares a plaza with Vons grocery store. Great neighborhood location. Friendly and helpful staff. Shelves are stocked, employees are knowledgeable, and the store is clean.

SASQUATCH TORTOISE

2024-01

I've only been in here once and it took forever and a day to get my online order. And it looked more like a warehouse inside. Very cluttered by main entrance. I have never seen a petco like this..

Lisa Urbanek

2023-12

Love this place., Love Adam who is an amazing dog trainer. The cost of training is so much more reasonable than the high end spots. We're going to get AKC good citizen award in a week and this was seriously the craziest of puppy's! They have everything I need so I can buy locally and not online.

Karen Harrison

2023-06

Everyone there is fantastic especially the Manager Jenn. But shouts out today to the grooming department that made my girl go from to blah to beautiful 😍

Julius White

2024-04

Bella is well taken care of 4 grooming. Azalea is her bather

christina carrillo

2023-05

I have been taking my baby Moose to this Petco for grooming for the past year and never have had a complaint. Samantha and team do a great job bathing, grooming my baby & get him super fresh and clean. This store is always clean, well stocked, sales associates are super friendly. I will continue to support this Petco! Thanks!

michael santarlas

2023-10

I’m being deployed and needed a small bag of dog food and came in at 7:57. Two mins before closing. The employees at this location showed me the right food for my dog and a sale on some Halloween toys for her on her travel in a carrier. I couldn’t have been happier that they allowed me in 2 mins before closing, helped me find the food and helped w some toy selections. Goo PB closing staff on 9/20/23 !! And thanks

Phil Anthropy

2023-08

Brian was seriously enthusiastic about showing me the leopard geckos and explaining how to take care of them. Showed me a tank that came pre made ready to go. Definitely some great customer service.

Shel Powers

2023-11

Great customer service! Kelli genuinely cares and is always so welcoming whenever we come in and patient with our questions! Thanks Kelli!

Alli Turrell

2023-05

I wish I knew everyone's name to give them a full shout out! Bryan and Gale are always bright and helpful in aquatics! Gale taught me about snails and took time to talk me through my options, and Bryan has been supporting my partner and I in making informed decisions about the well being of our current and in process tank. Kelli is kind and optimistic, and always recognizes us with a bright greeting when we arrive!We really enjoy going to this store because the staff are so supportive, knowledgeable, and approachable! Thanks everyone!

Salima Nurani

2023-07

Amazing! Sam was kind and so caring to our old grumpy fur baby! She was in touch with me to let me know things were going and letting me know that he was struggling a bit but asked if she could have more time so she could keep working with him. I mean… so sweet! The whole staff were really friendly but Sam was above and beyond. We will drive out from Palm Desert just to continue with her and this PETCO!! Thank you :)

katie terrones

2023-05

My roommates and I went out of town and Kelli was so sweet and came to our house every day to take care of our cat. She was communicative and pleased to do whatever we needed! Highly recommend and will absolutely be reaching out when we’re in need in the future. She’s awesome!!

Luke Henry

2023-05

The employees were all incredibly helpful! This would be a great place to work. They went out of their way to help. They thoroughly answered all of my questions. My Daisy girl got her nails clipped. They were super gentle with her. Great impression of this particular location Petco. Will make my first stop for all pet things.

Jasmin “Jazzy” De dios

2023-10

Josh was very unprofessional super rude since we got there because we told him we normally don't pay adoption fees since Petco likes to get rid of their animals after being there for only 30 days as proof of what they said so now only shopping at local shops because Petco is unprofessional and never have the right set ups for animals anyways

Daphne T

2023-07

Needed a price on something, girl at cashier didn’t know how to do it so she tried to call her manager with over the loud speaker, had to call for him 7 times and help countless other guests before he finally sauntered up to the front. The whole experience of buying dog food that should have been 10 min took 30. Then he just walked away and didn’t get me checked out even though the other girl was now busy.

Daria

2023-05

Wow! Truly surprised by the care we received from Peter and Kelli. They both went above and beyond.Petco, please give Kelli a better computer. It takes SOOO LONG to load. But despite that she kept us entertained.

Kathryn Syvertson

2023-05

I recently brought my dog from Guam who had been living on the street- so she’s still pretty timid towards noises and people. I asked for a simple nail cut for her and the woman that helped me went above and beyond with making sure my dog was okay. I could watch through the window while she was cutting and buffing her nails, and she was extremely attentive to my dog and got everything done quickly and professionally. She was also very knowledgeable about dog emotional health and the Petco rewards program. I’ll definitely be back!

Connor Clarke

2023-09

i wish they treated their animals better. also there is a very small selection of items for every animal other than dogs. most of the store is for dogs.

Gladys Manzur

2023-06

Kelli was the MVP today!! She got me $50 off on my purchase through my PALS reward program, best customer service in a while :)

Kayla Marcum

2022-05

Have always had the best experience here at this store with the employees and especially their vet, Dr. Elmore! He has given my pup all of his vaccinations and I've always had a great, warm experience. Always putting me and my pup at ease. Unfortunately, the last Vetco visit we had Dr. Elmore wasn't in, so we had Dr. Lindsay Francis to give my 9 month old puppy his booster shot. Dr. Francis and her team took my dog quickly from me and shut the clinic doors without any real interaction with myself or my dog. They were in the room for about not even a minute and handed my dog back to me. The whole situation just felt off. Then Dr. Francis came out and introduced herself to me saying that my dog was reactive ("too wiggly" is how she described reactive) and I needed a dog trainer for him because he has an "attitude". I was very surprised by this because "reactive" and "attitude" have never been in the same sentence when speaking about my dog from anyone (and he's been to puppy dog training and multiple vets). And I agree, being wiggly is not fun for vets and I would love for him to sit still, but he is a puppy and vets are nerve-racking - So maybe she should have tried to give him a little comfort or treats. On top of this, I've never seen him too wiggly for this to be a comment, so I guess I'm confused on her reaction all-together. The whole experience was very cold and honestly if my dog was acting extra nervous I wouldn't blame him, her and her team were very quick and not friendly at all. I will still come to this Vetco for Dr. Elmore, but will make sure it is only to see him going forward.