4.4 (901)
11160 Rancho Carmel Dr #108, San Diego, CA 92128
(858) 451-8347
stores.petco.com
Service options
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
rasagnya vangeti
2024-04
This place is an absolute gem, especially for those rainy or exhausting days with kids. Whenever my 5-year-old insists on visiting, we know we're in for a treat. The staff here is exceptional; they handle my little one's excitement for animal moments with such grace and enthusiasm.It's heartwarming to see how the staff engages with my child's excitement, even when it leads to little screams of joy. Instead of being bothered, they join in on the fun, creating a welcoming and enjoyable experience for everyone.The store itself is like a haven for kids. There's something magical about it that instantly uplifts their spirits. Whether it's the diverse range of toys, games, or interactive displays, my child is always captivated and entertained.What makes this place truly special is the staff's ability to turn ordinary visits into memorable adventures. They go above and beyond to ensure that both kids and parents have a fantastic time.Overall, I highly recommend this place for families looking to brighten up a dull day or simply create lasting memories with their little ones. The positive energy, engaging staff, and delightful atmosphere make it a must-visit destination for kids and parents alike.
sanaz deljoo
2024-04
Worst mistake of making grooming appointment here. After 4 days of trying to reach Petco grooming I was finally able to get ahold of someone and made an appointment for my dogs in 2 consecutive days a week in advance. 2 hours before my appointment I got a call from Petco my appointment got canceled due to the groomer calling out sick. I spoke to Petco manager and explained the situation that I will be gone for a month I made this appointment a week before if they can squeeze my dogs both together since one already has an appointment the next day at 9am. He said he has to wait for the General manager to get to the store and will make sure they will give a tomorrow morning before his appointment. Never got a call from Petco tried reaching them several time no answer! The fact that the stores General Manager doesn’t care whatsoever about the time of their customer should say enough. Luckily enough I called De Mar Petco closer to my house and they were able to squeeze me in their schedule where I should’ve gone in the first place and save myself headache and stress.
Olga Moza
2024-03
Love this place. Always find everything I need for my pet or anything as a pet gift for my friends. Very knowledgeable and friendly staff and, compared to other pet stores, very clean. Highly recommend to anyone with pets or without.
Frank Tarantino
2024-04
The grooming staff at the Poway Petco is second to none. They are friendly, engaging, and care about our dogs! We love it here.
Cat Arroyo
2023-12
I couldn’t find the Honest Kitchen brand of small breed adult dry dog food anywhere so I was buying it atAmazon til I found it at Petco. Now I buy it at Petco due to warning and using points to save. The cashier was very helpful in directing me and I alsoenjoy the selection for Chihuahua-sized holiday and regular clothing.. I’ve also purchased a Thunder jacket for her anxiety from Petco. I would like to see events like entering contests to showcase customer dogs and their stories ( on calendars, cards, clothing with a portion collected for animal charities ).
Joe Olesky
2024-01
The Support Staff and the Doctor were very engaged as to the well being of my Aussie Shepard Fiona. Lots of good discussion in regards to short and long term health care to ensure longevity of my doggie.
Bradley M
2019-05
It can be a little trying to find someone to help, but most of the time they have what is needed.Note to the reptile owners, don't go twords the end of the week, the large crickets usually sell out as the shipment comes first of the week.
Teresa Bernhardt
2023-05
Spunky & Luciano LOVE and ADORE Jami their groomer. Two thumbs. Keeping our pooches looking good. Kind and patience and love animals. Does a great job. 👍 👍Manager at Petco Hanna is great and Gabby in the fish Dept are super nice and helpful. Love Carmel Valley Petco
Supermodel858 Rodriguez-Jones
2023-05
I love bringing my baby here. They’re always so knowledgeable about everything you’re curious about. And all their recommendations have been spot on. Thanks Guys 😍😋
Katey Jensma
2022-05
I just had an amazing experience with Morgan (I think was her name, if not I’m sorry!) from the Grooming Department. She took extra good care of my very anxious dog during her first grooming experience. I will 100% come back and recommend her to others. All the people working in the Grooming Department were super kind and patient with my scaredy-dog. My dog came back sparkly clean and super soft.
Anastasya Mayfield
2023-10
Well the last time I had a pick up order the system was crashing and you guys were closing and whoever was assisting my husband gave us our order thankfully because I didn't get that my order was ready until after you closed! Just so happy you have people in there who understand customers needs. Love you petco.
Michael Durrant
2024-01
Walk-in are treated equal to those that took to time to make an appointment. The waiting line to be checked in. Should care for appointments before walk-ins.
Nani Gurl
2022-05
Aloha! My name is Nani. Been going to your store for my fish. Yesterday, a young and funny CSR helped my son and I with algae eater and snail 🐌 for our fish tank. I did not catch his name. He had a pony tail, tall. But picture says a thousand words. He was very kind and put a smile on this bag. The snail we bought has our initial on it. It was a very nice experience! I wanted share this because, our culture is based on KINDNESS. We rise by lifting others😊Mahalo!🤙🏾
Kristi Stowell Cole
2024-04
Good selection and lots of variety. Helpful, friendly staff.
Adventures & More “T”
2023-10
Great sale on food for k9-Blaze. Although being a service animal he goes to many places, he gets so excited at this location. Every animal he meets is a long-lost cousin to him. LolI do wish people with animals who behave aggressively did not take them or correct that behavior. Although I know k9-B does have the ability to defend himself I would rather not put him in that situation. At 170 lbs he would rather say hi and wag his body happy to meet ya.I could tell the people working were a bit annoyed with the aggressive dog also. Please keep your dog-aggressive animal at home. It endangers everyone around mainly your dog.
Alma Cuevas
2023-05
Rachel was the lucky groomer to cut/buff my Jacks nails. Jack is such a squirmer and Rachel was so patient with him. Thank you Rachel for taking great care of Jack!
Luanne Williams
2023-12
I always find what I need to get and the people that work there are awesome !!!! The store is clean well stocked and it is actually fun to go there !!
M L
2023-07
This store is fine and I value its location. However, I strongly do not recommend buying a bearded dragon from this store. The bearded dragon I purchased from here developed a cancer that may have been caused by inbreeding. If you want a bearded dragon I suggest going to Pet Kingdom.
Tyler Scholl
2023-08
Excellent grooming as always, especially my groomer Makayla, who always remembers my corgi, Kiwi, and her friend corgi, Shmutz, and does a great job with grooming and customer service. A cut beyond, will keep using and recommending to all! She deserves a raise :) The whole location is excellent especially such friendly staff all over the store including the cash register!
Denis
2023-08
My regular fido shopping place, clean, stocked and friendly staff, typically has everything I need. Only thing, heavily disappointed with Petco rewards program, which seems became only worth with the recent overhaul. Somehow I shop regularly but never have a reward to use since my points expire too fast.
Maati Benmbusy
2021-05
We had a great experience cat this location, the staff is friendly and helpful, Andrew was knowledgeable and shared different products for our shepherd boxer mix, definitely will be back...
Marco Tassara
2024-04
Lots of smiles and help. Huge selection. Lots of activity. Open till 9. I feel like they're always improving their product selection too
Bonnie Riehl
2023-05
We use the grooming service for our Golden and Mikayla was awesome today. She communicated the pricing and timing so I knew exactly what to expect. Teddy is clean, fluffy, and smells fantastic. Teddy and I appreciate you and what you do is important. Thank you!
Wendy Silva
2024-03
The store is convenient and has food I purchase for my dog
Clarise Delamontanya
2023-05
The young women who was working with the fish and her assistant yesterday were SO NICE AND INFORMATIVE! ALL OF THE STAFF AT THIS STORE ARE GREAT!!!I HIGHLY RECOMMEND THIS STORE for all pet needs.I would like to add a note to self and all... When I walked in I was rude because I couldn't get an answer right away. I didn't think that was me but apparently it is. I apologized and the clerk immediately tried to make me feel better about being rude to her. CAN WE ALL PUT ON OUR REALLY NICE PERSON HATS WHEN IN STORES AND RESTAURANTS, ETC. !!!!!!!! It costs a lot to live here and these people don't make huge money and most places are short staffed.
Q STUDIO SAN DIEGO REVIEWS
2022-05
Not a sure thing you'll find what you need or the help to find what you need. Still nice atmosphere and helpful when staff is on the floor.
Debbie Cohen
2023-05
My dog decided he didn't want to stand to be groomed this last visit. It took longer than expected and I appreciated the groomers patience and care. He looked and smelled great!
daniel pankosky
2023-05
They have always had the pet supplies at this location I need for our rodents. This is one of the cleaner locations. There seems to be a lot less pet dander in the air at this location than others. Nice staff and helpful.
Linda lindab
2023-11
Always on time, great service and trusted products! Does it get any better than that!?
sbrnakiss
2023-05
This store is awesome!! Definitely my go to for my clan.The employees here are ACES, ALWAYS! I needed help in aquatics and Katie was very kind and helpful. I’m clueless with aquatic plants and she was very helpful! Thank you Katie!^_^
Monday | 9 AM-9 PM |
---|---|
Tuesday | 9 AM-9 PM |
Wednesday | 9 AM-9 PM |
Thursday | 9 AM-9 PM |
Friday | 9 AM-9 PM |
Saturday | 9 AM-9 PM |
Sunday | 10 AM-7 PM |
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