Mars Petcare

Chris Olsen

2021-05

Waste of truck drivers time. I came in at noon, off loaded at about little after midnight. Night crew does a great job, nice to work with. T does a good job, great attitude. If management could get trucks in and out faster I would give it 5 stars.

Terri K

2021-05

We deliver product here, Red Collar Pet, San Bernadino, and have been here 5 times. Have had to wait 3-4 DAYS to get unloaded with no reason given. They leave it all up to the “guard” to handle the delivery drivers. If we didn’t have kids we could go visit while waiting we would NOT deliver here. You are expected to just sit in your truck until they are ready to unload you. Again, for 3-4 days!?!? They need new schedule managers. Doesn’t matter when your appointment ( which they require) is. They will call you in whenever they feel like it and the “average”wait time is supposedly 18 hours. RIDICULOUS!!!!!!!!

ZEPYUR G. KHALAPYAN

2021-05

Not bad but why they lie about having empty trailers is beyond me. They expect you to come with an empty but can't give you one... if everyone hoards empty trailers no one will every be able to come and get your products to move. Please take the people who move your products into consideration and have some respect. Also, be mindful of how you guys pack your trailers and where it's supposed to go, you load it unbalanced, on top of all the other minute nuances us truck drivers have to go through including but not limited to disrespectful drivers, we now have to worry about how you guys stuffed the trailers and how to balance them so we can haul your products legally and safely. Like I said this is something very important. My last shipment had came from Washington and had been sitting in Reno to be taken to California, well it was, I suppose okay for all those other states, but the way it was packed the weight was illegal for California (it's final destination), and there was no more room to adjust my tandems to make the weight limit, and there was no way for me to take it back to Washington for you guys to open your seal and rearrange everything up to code... there was a lot of man power and hours lost to get that load to be legal and safe to be delivered to its destination, this shouldn't happen, this should not be a thing anymore in this day in age.

TeeJay

2021-05

Drivers Beware.My driver been at this receiver since 7am on friday for 8am appt. now its 2:18PM and still no dock.The receiver told my driver we will give you dock when we give you dock go wait. no respect for Truck drivers whatsoever.

S Volk

2019-05

Saw sign on the wall in shipping department and it says - Great people . I can't agreeSorry but shipping guy was very very rude . For no reason .I've seen lots of shipping guys but THIS ANGRY AND RUDE AND DISRESPECTFUL ?? We all can have bad days but it doesn't mean we can treat other people that way .Other than that - nice facility .

Vickie Zepeda

2020-05

My husband had been there for 3 yrs thru an agency. He was happy with the job and the people he worked with. But they resently hired a supervisor that knows nothing about what anyone does nor how to troubleshhot. And to top that anyone that is with an agency is all of a sudden let go no warning no one there seems to like her. And she never gives reason of why she lets people go. My husband was really caught off guard yesterday when his agency calle to tell him his assignment there was done. If he had've known ahead of time he could've taken his things from his loxker. Very poor management. This person needs to be trained in how to treat people with respect. When it was Mars Pet Food it was run completely different now it's Red Collar it's not the same. I think the human resources dept needs to be aware of this person that has recently been hired for the third shift not a good fit! Concerned about the employee's that are still there!!

Daniel StLouis

2020-05

I dont. The security people are great. What I dont like is having to drive ten miles to scale out a load from a place that is notoriously famous for overweight loads. I got lucky this time, I didnt have to go back.

Keith Ware

2020-05

They set me 24 hours. So they could unload the locals with exact same product.

Jerry Rodriguez

2017-05

it's always clean and the management are on cue about safety, very respectful company to be apart of

Darren Werner

2020-05

I'd give it five stars if the day crew was as good as the night crew.

Kathy Abrantes

2019-05

Pet food factory, I live right by it an when they cook the meat "IT SMELL SO GOOD". They make pet foods like "CESAR CLASSICS for dogs ect.

Toni Ditty

2018-05

This is the business that's causing the horrible stench throughout the neighborhoods west of the freeway, all the way to Kendall! Awful!

Sydnee Jacobs

2021-05

After years of trying to get them to fix the terrible stench that comes from them into our neighborhoods, it is STILL horrible

Kapil Nandal

2020-05

Receiving desk people are so slow , literally they don't pay attention that how many people are waiting.

Jonathan Cook

2019-05

It is no longer Mars. It is now Red Collar. Great products and great people.

Bruce almighty

2021-05

Very clean dog food manufacturing facility. Safety is a number one priority.

El cachorro Vasquez

2019-05

More than 7 hours to get loaded this place is horrible

Alfred Garcia

2021-05

Easy dock.pretty quick on loading

Francisco Nunez

2021-05

Quick easy, and very nice people.

Mary Rife

2019-05

It's not a veterinary place. It is not open to the public. It is a manufacturing plant for pet foods.

Luis M

2016-05

This factory stinks up the whole neighborhood. Not healthy

R Retano

2018-05

Great service bills are ready and ready to go

david reddon

2021-05

Load fast just a little crowded.

Geoffrey Stephens

2021-05

They're always great

PALACIOS

2020-05

Overnight parking. Good

Sleeping Wolf

2020-05

Waited 24 hours to unload

Jonathan Jones

2018-05

It's cool

jin hoe koo

2020-05

Good and clean place

Bad AZ Trucker

2020-05

Friendly helpful folks

John Iles

2021-05

Great service