West Coast Pet Memorial Services - Sacramento

Cat F -

2024-04

We cannot say enough wonderful things about this company! We recently lost our beloved lab and were struggling to move forward in deciding our next step. West Coast Pet Memorial Service was extremely caring and understanding. They helped us with the best plan for us and our baby boy. Beyond grateful for how they treated us in one of our most difficult times. Such wonderful and supportive associates and all in all a great company.

Tippi Cee

2024-02

We suddenly and unexpectedly lost our 6 year old boy Rogen 5 days ago. West Coast Pet Memorial Services went above and beyond to ensure that Rogen was cremated in a timely manner and kept me informed every step of the process. We have him back home on Saturday after just 5 days. It's bittersweet that I am even writing this review but I highly recommend their services.

Molly Cogan

2024-04

It is devastating to lose a dog. The professionals who come into your life like the vet who put my girl down and now the crematorium are another part of this journey. So far, the folks at Treasured Pets have been amazing. I had to travel right after I put Bella down, and they stayed in touch to get my wishes and details for the cremation. They will even clip a lock of her hair, so I am grateful for the services that they offer. In a few weeks, I will have her back with me. Thank you to all the staff who have been very thoughtful throughout this tough loss. I appreciate you all.

Steve Johnson

2023-11

As many have said, dealing with a family member's death is never easy. While Jerry was a very senior dog his turn for the worst was very sudden and while Jerry was ready to go, his family was not ready to have him go. West Coast Pet Memorial Services made the process easy and he was delivered back in a timely and professional fashion! We are relieved to have him back home where he belongs. Thank you for your care and compassion!

Yolanda Mendivil

2023-11

The Team of West Coast Pet Memorial Services showed us nothing but true kindness and grace during our tough time of loosing our beloved champion Yoshi. A big THANK YOU for taking such good care of us and our Yoshi.

Thea Mertens

2024-02

Called 3 other pet crematoriums in the area, no one could help with our specific needs. Then when I called West Coast Pet Memorial Services, Em answered the phone and was so understanding and empathetic on the phone we felt so grateful for her assistance and professionalism! Highly recommend this business as it appears to be run by individuals who truly care about pets end of life needs. Eternally grateful to Em and the owners of this wonderfully supportive business!! Thank you thank you!!!

Jess Jorn

2024-01

West Coast Pet Memorial Services went above and beyond with my baby sugar. They understood I was going through the most difficult time in my life and truly showed my baby and me the most compassion. Sugar spent 21 years with me and was my best friend, family member, and my love so her unexpected passing was an incredibly hard and difficult time. The vet that I took my cat to was a horrible experience and my baby was treated like an item. They didnt tell me the truth and went ahead with rabies testing on her which broke my heart when i found out what they do for testing. The people at West Coast treated my baby like she was family to them and they made sure that all my wishes for her were made, they even did more then what I originally wanted and I'm beyond grateful to everyone who works at West Coast. Thank you everyone for making this process a little more easier, I know sugar is thanking everyone as well.

amy h.

2022-05

Our baby girl died 7/3/21, Vista Veterinary Hospital said that Regency Sacramento would be taking her to be cremated. I called a week later, as they hadn't called to give us our options yet, had to leave a message after many unanswered rings. Called back 2 & 3 weeks after no answer. Someone finally called back and said she would be ready in 10 days. Called back after 10 days, now they are saying she will be ready in a other week.We are still mourning, and I feel that we can't even have any closure bc she's still out there, God knows where?!I completely understand the high volume issue, I completely understand the staff shortage issue, but why is it impossible to tell the owners/pet parents what is happening/going on instead of keeping us completely in the dark.*update* I felt the need to change this review, they reached out and made a effort to make things right. I really appreciate the fact that they did so. From 1⭐ to 2.5⭐If you are reading this, I'm so sorry for your loss. This is a huge aftershock from the pandemic, and not the business' fault entirely, they will have to, like other businesses, have to focus on hiring and retaining employees, especially those that take time to train for all their job duties.

Joe Bowlds

2023-06

The staff was wonderful. They cared for my Oogie far more than I ever expected and even called to ask about him and learn more about him and his species. You can tell they care about their work and in moments like this it goes a long way.

L Starkl

2022-05

Our dog Tony got sick suddenly with no previous signs of illness. We had to euthanize him at Vista Veterinary. He died on a Friday night. I was told that Regency did pick ups twice a week and that they will give me a call in about two days. I got a call that Monday that he had already been picked up. I chose the services I wanted and I was told that he would be ready for pick up in two weeks. He was actually ready in less. I believe 8 days. I picked him up and everything was just as requested. I was scared that they may misplace him or have me wait due to the other reviews, but my experience was very pleasant.

Brown Eye Board

2022-05

A loss of a beloved pet is unbearable! And to be separated is traumatic.I can’t express how Chrissy, was comforting and assuring he was well kept with his last days on earth. Regency went beyond their call of duty by delivery him without cost to my front door. I live 2.5 hours from their office. Yes! 2.5 hours! Will(driver) presented my beloved dog so beautifully. He arrived in a beautiful wooden orange urn with a footprint stone, his clipped fur and footprint cards. As I clung onto my dog sobbing, I saw the Rainbow Bridge post card which was included and knowing my 21-year-old Cocker Spaniel is no longer suffering. Run Free Chauncey. Mom loves you with all her heart.

Gabby Hidalgo

2022-05

10/10 would recommend. Having to make the phone call for this type of service is so hard but from the beginning to the end I felt that my dog and I were in great hands. Dave and mary were extremely gentle, kind, and respectful. The box, paw and nose prints I received were very high quality. Excellent company with excellent customer service.

Elle E'Trois

2022-05

My mare, that I owned since she was an embryo, died at 33 years. This animal was my best friend. Two years on and I'm still tearing up.They took excellent care including picking up her body. They returned her and also gave me a plate with her hoof print and her tail interwoven with colorful ribbons.They were really kind.Andrea

Jen P

2022-05

Angelica was and is an angel. She was very informative of the entire process. Me being in my emotional state did not phase her at all. I had to call back several times to schedule things, and not once did she treat me with anything but kindness. Her empathy and compassion was more than I could ever ask for. They were more than respectful to both me and my beloved horse. I cannot express how happy I am to have my baby home.

Jill Faith

2024-03

This company is amazing! They are so kind! I had a great experience during the time of loss. Thank you for your kindness.

Ben Bodenmiller

2024-02

They really know how to get you when you're down here. A few years ago a nice heart shaped urn, pawn print & fur clippings were a reasonable few hundred dollars. Now? Over $800 for the same.

Anna B

2023-06

We don’t have enough words to express the gratitude we feel for them and how they helped us. Angelina and the Team. We have a special thanks to Vanessa for the very special service she rendered that made real closer possible for us! They have been amazing and really are wonderful. When that day comes we will trust them to care for our loving babies again.Anna

Brad Isbell

2023-05

We had to put our family pet down which is very much a sad process and because of how special he was to us we decided to do the name and paw print. Well for $435 dollars we ended up with some clay art piece that looked like a kindergartener made it. You guys should be ashamed at the work product that I received, I already called the vet to let them know how half @$$ed your product is and that they really should consider a better vendor. I have unfortunately 5 or 6 of these and this was the most expensive and easily the lowest quality. So on a day where we are still grieving I get to look at this product with near disgust. Definitely go elsewhere if you are considering a cremation.

Andrea Cermak

2022-05

We had to say goodbye to our kitty, Jones, recently. We decided to bring him to Regency for his after-life care, and it was an amazing experience. We have had pets all of our lives so have also worked with several after-life care companies over the years. The care we received from Kelly, Angelina, and the other folks at Regency was exceptional, and far superior to the other places we have worked with. Angelina made us feel right at home, was very sympathetic to us in our time of need, and lovingly treated our kitty like he was her own. We were able to sit with Jones in a very nice family room and say our last goodbyes. We were never rushed or made to feel like we needed to hurry up. The ashes and memorial items came back to us within two weeks, and we smile every time we see Jones's paw prints in the stepping stone. It is very obvious that everyone at Regency genuinely cares about their clients. We appreciate everything they did to help Jones and us. We are forever grateful to the professional, loving care we received here.

Lola Harding

2023-05

I have had many of my pets cremated through Regency/treasured pets as a third party through my vets office. The last pet I cremated I purchased a paw print memorial stone and his remains. Almost $300.00 later and they did not include an easel/stand for the memorial stone. Out of the many pets I have had cremated they came with the small stand for the memorial stone...this time it is not included...it is an extra charge which seems outrageous to me and just another way get a few extra dollars from grieving owners. So unfortunate that the new ownership has decided to make these changes. I may take any future pets to another crematory after this since it just seems unjust and unfair.

Don Heatlie

2021-05

It took almost a month for us to get out pets remains back from Treasured Pets. We were told in the beginning it would take 7 - 10 days; we prepared ourselves mentally for this timeframe. 10 days went by without any communication. I called and had to leave a message (they never pick up their phone). When I received a call back, they said it would take another 7 - 10 days. 10 days passed without any communication. I called again and left a message. When they called back, they said our Pets remains should be shipped out by the end of the week from the Bay Area (We live in Sacramento - 90 miles away - not sure how our pet got from Sacramento to the Bay Area). Treasured Pets prolonged our emotional pain and the start of our healing process. I would never use them again. Please pick up your phone when grieving customers call - we are emotionally prepared to talk at that time we call - not when you decide to call back!I do give them credit for the nice box she was returned to us in and for having the forethought of requiring a signature when delivered instead of just being left on the doorstep for porch pirates to take.

Chayanne Moor

2022-05

I am absolutely distraught and traumatized after my family’s experience with this company. Our beloved dog passed away on 7/8/21, and our vet notified us that they are contracted with Regency and will be handling the cremation process. We did not think that we would need to worry, as we had just overcome the hardest part of losing our dog. Unfortunately, it went completely down hill from there. After a month and a half of waiting, my mother finally got the call that we could pick up our baby’s ashes, however, we were also notified that they were unable to get his paw print and that they just cremated him… I AM SORRY, WHAT!? They explained that “due to the heat wave, they couldn’t get it”. I am not sure exactly what the heat wave has to do with anything or how they were unprepared for the Sacramento heat, considering ever summer is hot here. We tried to get a better understanding of the situation but was only provided with the heat wave interfered with getting it. Even if the material wouldn’t take, I would have at least preferred that someone called to give us options (ink print would have been just fine). But no instead they cremated our baby and then called to say that they would offer a pendent instead. Completely distraught and left with no other option, we accepted it. On Monday 8/30, we were told that Ozzy would be dropped off at the Vet the next day 8/31. So my stepdad went on 8/31, only for the Vet to say that he wasn’t there and that he would be delivered tomorrow. Already irritated with Regency, he called to see why there was a delay.. They then told him that Ozzy would not be available to pick until Thursday, despite saying on Monday that he would be ready for pick up on Tuesday 8/31. This was the final straw, the inconsistency and lack of empathy from this so called business has made the grieving process even more traumatic. After explaining how unacceptable their actions have been, the person said that she would make a “special delivery” on Wednesday to make up for the confusion. Their business is completely unprofessional and I highly recommend that you do not allow your vet to partner with this crematorium after your pet’s passing.

Apple Sullivan

2022-05

WARNING!! Please do not do business with this company! My dog of 12 years "Chase" passed on June 22, 2021 and we handed him over to Beacon Veterinary Specialists in Fremont for cremation. It has been almost 2 months and my dog's ashes has not been returned to me still. The vet used the cremation company SACRAMENTO REGENCY aka TREASURED PETS. They don't know when my dog will be returned to me and keep on giving a run around and false date information. Our pets are family and deserve dignity in their lives as well as their death. Unfortunately places like these are no more than a money making endeavor. I don't know if I will ever get my dog's ashes back but this was a bad decision I will forever regret. It breaks my heart and I am hoping my review will save other people the heart ache and frustration I have gone through. Fraud and abuse of Trust! Shame!

justin larson

2022-05

Please do not do business with this company, you will be heart broken. After a month, we were told our dog's remains were shipped and lost. A day later they magically found the remains. Upon retrieving the remains, we found that the paw prints we ordered were not included, likely because they did not do them. At this point we are sure they did not complete our order as requested and likely have a box filled with random animal remains.

Colleen McDonagh

2022-05

I will never recommend Treasured Pets/Regency to anyone. They never answer their phones and returning phone calls is a challenge for them also. My Rocky was put down on May 29th and I was advised it would take 10 days for the cremation to be completed. After numerous messages/phone calls I was finally promised by Will that it would be completed by today. It was so hard losing our beloved Rocky and to go through this made it worse. Vista Vet contracts with this company and I would recommend that no veterinary hospital contract with them as it is a reflection in them also. So today, I was supposed to have my Rockys ashes and again I am let down to go another day without closure. I just don't understand how this company stays in business. How do I get help in resolving this and how do I trust that I am really goinf to get my pets ashes when all faith I have in them is gone.

Lisa Serra

2022-05

**WARNING! AVOID!*** Also avoid Vista Veterinary Specialists and any vet that uses this service! We dropped off our 11 yr old black lab Jameson at Vista Veterinary Specialists on Greenback Ln, Sacramento, CA. They are the emergency vet for after hours from our usual family vet. Jameson had passed away at home and we called Vista. We were told to bring him in to drop off for cremation. When we dropped him off and paid Vista for the cremation services we were adamant about asking about the paw print. They told us Regency handles the cremation and would call us about getting the paw print. Regency called us two weeks later to give us our options and we paid over the phone. We just now learned they cremated Jameson before they got the paw print!!! I lost my first dog I had for 11yrs! I paid Vista $140 to cremate to Jameson to find out I have nothing to remember him. It is bad enough I lost my dog but to not have anything to show for it I am mortified!!! Someone will answer for this!

Terry Emerick

2022-05

We had great service for our Dog Bandit. Was happy to meet MEME not sure how to spell her Name. Thanks for the great Stone with Bandit's paw

Kiinani Elliott

2022-05

The staff at Regency was very accommodating, respectful and kind while completing our sweet dogs cremation arrangements. They went over and above to meet our schedule. The staff provided their personal touch to the process of picking up my dogs remains. Mahalo for your kindness. I would highly recommend Regency !

Kiyah Kali

2022-05

I have nothing but good things to say about this place, I dealt with Malania, I was in a really sad place when my dog died, knowing that I was going to have him home permanently made me feel so much better, I was worried about the process and the length of time until he was back home with us, Malania said two weeks! It was exactly that! Of course we would like our babies back with us sooner, however there’s thousands of pets out there and we have to just wait our turn when businesses like this are needed. Patients is a virtue and when people are running a business as long as they keep their word and even if they don’t constant communication is all that’s needed. Hopefully I won’t need to use them any time soon, however I will be recommending them to anyone that’s in need. 💕

Onna Nelson

2022-05

Poor communication and record keeping.My baby died on July 5th and I was told to expect a call within a few days. It was over a week before they called.They went over my options, and I opted for a pawprint stone with custom engraving (my cat's name and birth/death year), fur cutting, and a group cremation. I didn't want the ashes back. They read all these details back to me to confirm, then took my credit card info and said they had a high volume and it may be a few weeks, but they would call me back.Five more weeks passed and I still hadn't heard back, so I called them. They told me they'd "check in the back" and call me by the end of the day. They did not call.The next day (yesterday) I called back and they said my cat was ready for pickup and I could come today. When I went, I was given a box of ashes, no pawprint stone, no fur cutting (basically, the opposite of what I asked for). They then asked for my credit card info, because they weren't sure whether they had charged me. I went through my credit card transactions and they hadn't charged me, but I said I had given them my card info and they said okay they'll check for that and call me if they need to charge me.When I discovered I had been given ashes and no stone, I went back to see if there had been a mixup, but they claimed to have no record of my request for a pawprint stone and said something vague about the "old admin system" to dismiss the credit card confusion.As another reviewer said, I can understand being understaffed and a stressful job. But just communicate updates as often as possible, and don't leave people in the dark. I don't mind a delay if you say so! And keep basic records like credit card info and owner's requests. I'm honestly not sure the ashes I was given even belong to my cat, and feel like there was just a massive mixup and they just gave me some ashes just to give me something.This has made the mourning process longer and more confusing and stressful. Now I have to decide what to do with these ashes and whether or not I want a stone that has no pawprint.The staff were empathetic and calm but seem very disorganized and misinformed.