Hot Tub & Spa Emporium | Rocklin Store

John Smith

2023-07

Buyer beware! First it took me nearly 3 months to take delivery of my hot tub never mind I had to constantly play telephone tag to try to get a status, and 3 times provide them with the Bill of Sale because they couldn’t find it. Now 1 month later the hot tub is leaking from nearly every side. Called them and they handed me off to a service organization to file “online” a form to get it repaired. Filed the form waited two days nothing! Called the number left a message nothing! Don’t buy from these people!! See attached photos of how bad this piece of junk that cost over $9,000 is leaking!

Brianna Nelson

2023-10

We have been very pleased with this business. We had no idea what exactly we were looking for in a hot tub. The sales associates were very helpful and knowledgeable about the products they were selling and so easy to work with. We never felt pressured into our purchase and were shown many options and different price options. They had a great selection of hot tubs and had a very fast delivery option.

BearPaw

2024-02

Run run run , their customer service is the worst I have ever experienced, they will ignore you, take half year to deliver your spa with so much stress and they never ever answer their phones, never call back. They will dump the spa and forget about you like you never existed. The only good person works for them is Joey. Run go somewhere else with your business if you think that I’m just one of those people that complains and you don’t take your money somewhere else you will regret it. Horrible business, it’s more the people that work there but that’s the who you will be dealing with. RUN

Kathy Messer

2023-11

We purchased a home with a hot tub and were not sure we knew what we were doing to care for it. We went to the Hot Tub & Spa Emporium to have our water tested, they don't do this service any longer, but the gentleman there took his time with us to explain and show us exactly what we need to do to enjoy our hot tub for years to come! Thank you again!!

Thomas Hannah

2021-05

I’ve been lax in writing this review but we have nothing but praise for this business. It started with them having a hot tub to fit our limited available space and explaining how to use the controls and maintain our unit.You could not ask for a better installation crew that took great care not damaging plants or shrubbery in the area.Of all the Hot tub dealers we checked to find the unit that fit our needs this company far out shined the others.

Jim Hawck

2021-05

My wife and I always wanted a spa and this was the year we were going to make it happen. After looking at different makers/models of spa’s and reading reviews we went down the Hot Tub& Spa Emporium in Rocklin. We were met by Dennis who really took his time in explain the different features and options of each spa. We finally decided on the Master Spa S Series. Dennis ensured the spa was delivered and set up in the back yard in a timely manner.Thank You Dennis for a wonderful customer experience.Jim and Karyl

Ralph J Liguori

2024-02

Took them 4 days to cash my check for full payment for a hot tub, but over 2 mounths to hear anything about delivery and I had to call them and provide the paperwork... I hope they deliver EVERYTHING that was paid for. Will update...

Josh S

2019-05

Very knowledgeable and friendly service. Helped us buy a new cover with great advice. She knew and helped guide us in picking the right density cover without going overboard or paying an unneeded amount more and patiently explained a couple differences I wasn't sure about right away.

Marcus

2023-10

Purchased during labor day sale. Went with spa and cold plunge combo. Use both every day. Wife enjoys the spa … still trying to convince her to cold plunge! Knowledgeable salesmen. Nice young lady in office. Smooth delivery. Thanks.

Rebecca Herzog

2023-05

After searching around we finally found Hot Tub Emporium and quickly realized no one was offering anything comparable to options and value. We got exactly what we wanted at a great price!! We walked in and were greeted right away and they had a lot of options on the floor. We worked with Fred - he was great and answered our questions, told us about different options, and gave us more info. When we decided to buy he even replied on his day off. They had the tub in stock and delivery was very quick and clean. Highly recommend Hot Tub Emporium and Fred! We had a great experience buying this hot tub.

Noel Prichard

2024-04

Great place for a wonderful deal on a hottub Sean or Dennis will take great care of you. They'll them Noel sent you for a friend's discount.

D Cdjc

2020-05

Staff was very knowledgeable and kind. No pressure sales. We were first time buyers with a lot of questions. Had a few hiccups in set up but Todd was extremely helpful. It is up and beautiful. We are very happy with the product as well as working with the staff. Would definitely recommend.

Heather White

2019-05

Great service and great Twilight spa! Tod and Brandon were very helpful, informative and professional. The delivery team was also very careful and respectful-- placed it exactly where we wanted it. Setup instructions were clear and got us going quickly. The Twilight 3 person corner unit fits perfectly in our space and is soooo relaxing. We've been enjoying our new spa every night since!

Wesley Holmstrom

2022-05

We wanted a hot tub. We searched around and couldn't find one comparable to what Master Spas were offering. We got w a sales guy who was honest about the lead times and gave us a good price with some extras and free delivery. The spa showed up weeks before it was supposed to and we are very happy with our purchase. The delivery guys were very quick and clean. We had a great experience buying this hot tub.

Sara Raby

2020-05

We purchased a hot tub back in December of 2018 with the anticipation of taking a couple months to prepare the backyard (we wanted to pick the product and plan the backyard and electrical stuff around its dimensions). The purchasing process was easy and the staff at Hot Tub & Spa Emporium were knowledgeable and patient explaining a lot of things I didn't know about and answering tons of questions. Well, our concrete pad was delayed due to all the rain we got in the early part of the year and we needed to take extra time to let it cure. The staff was patient and understanding in our delay of delivery, and once we were ready we were scheduled within the week.The delivery guys were professional, courteous, and quick! Its amazing how they were able to bring that giant thing down the side of our yard and they were great at placing it exactly where we wanted it. We love that delivery and the cover lifter were included when some of the online companies we considered do not provide that. After it was delivered the staff at the store were very helpful over the phone providing support and answering minor questions as we were figuring out how to do everything correctly. We like having a local brick and mortar location to go to for questions and products.Overall it was a great experience and we've been really happy with our purchase. We used the hot tub for several months and when it warmed up we turned off the heat so the kids (and us) could use it as a cooler relief from the hot weather.

Jeff Wilde

2019-05

My wife and I entered the Hot tub Emporium in Rocklin a few weeks ago and instantly felt welcomed. We met Dennis and he was very knowledgeable about hot tubs and the hot tub market. He showed us several options that we were interested in and both he and Todd made us feel very comfortable and offered us a fair deal for a awesome product. After purchasing our floor model, we took delivery a short time thereafter. The delivery crew was awesome, friendly and made moving the spa to our back yard deck seem effortless. What a great experience and the hot tub was easy to start up and operate. The whole experience was wonderful and the product is of great quality. We enjoyed our first time in it and look forward to many years of relaxation at its finest. Thanks Dennis and Todd...

Ken H

2019-05

My family immediately felt like family when we walked in to Hot Tub & Spa Emporium looking for a new hot tub. Dennis took his time to show us around until we landed on the right spa for us. He was knowledgeable and took his time explaining all the features and a long list of discounts and freebies. I’ve heard of many spa stores being compared to used car lots but Dennis was laid-back and the entire experience was very enjoyable. They gave us 60 days to get our location prepared and even helped us line up a great electrician (Shout out to Keno Electric!). Todd kept us updated as our hot tub traveled across the country from Indiana, USA. The delivery company was on time and very courteous. They handled the spa like a baby and made sure I was happy with its final destination. Great job guys! We’ll recommend you highly!

Lynette LaQuay

2023-05

Had a five-star buying a hot tub experience. Dennis answered all our questions, was very thorough and hot tub was delivered and set up perfectly. All were very professional. I would recommend this store to my family and friends!

Joe Selewicz

2019-05

We purchased a new hot tub from Hot Tub and Spa Emporium approx 6 months ago at a show. As expected, the rep who assisted us during our evaluation at the show was knowledgeable and helpful, providing pros and cons of each of the spas we evaluated. She made the purchase a simple and painless process. No surprise here as sales people are generally quite eager to help. The true test comes later when seeking assistance with the ongoing care of the tub and buying chemicals and other products. The Hot Tub and Spa Emporium has not let us down. They have tested our water for us and have recommended the proper chemicals and measurements to adjust our water's hardness, pH, etc. Fred and Dennis have patiently offered tips on how to maintain, clean, and drain our spa. I wish their store was closer to our home, but their service and knowledge are worth the drive.

George Kokai

2023-05

We had an excellent experience here. We went in the other day, had a nice talk with Fred. He was very helpful and patiently answered all of our questions. We left without buying, not feeling any pressure. We returned a day later after doing some side research and bought a tub. They are a dealer of Master Spa tubs. Main selling points being that every part is manufactured in the USA. They also focus on therapeutic spa therapies, probably more than any other company. Going by all the reviews I've read, they might have less flair and customization, but if you want a high quality hot tub, at an excellent price point, fully manufactured in the USA, then this is what you get.Unfortunately, everywhere is severely back ordered due to covid-19...so, we'll only get to enjoy it in about 10 months. But we're excited and pleased with the purchase nonetheless.All that being said, I definitely recommend this seller.

Brian Sharp

2018-05

Big thanks to Todd and the Hot tub Emporium team for a great experience. Purchased at a home show during a busy holiday week and from purchase to install we were sitting in our tub within a week. They were one of the few dealers that didn't spend their entire pitch bashing the competition. They listened what what we needed and thoroughly explained our options. We ended up with the HL8 which is awesome. Before and after the sale they have been extremely responsive and great. From their installers to even the electrical contractor they recommended - great buying experience across the board. highly recommend!

John Ross Nofuente

2022-05

We bought a hot tub from here over a month ago from Dennis. He made the process quick and painless. He was even able to get us our hot tub delivered in less than 5 days of purchasing it which is INCREDIBLE being that some places were giving expected delivery dates of 8 months or more. The delivery crew was FANTASTIC as well. Would highly recommend.

L&G E.

2018-05

We met Todd of Hot Tub & Spa Emporium at the Sacramento Home & Garden Show, where we were able to easily evaluate every hot tub distributor and their products. We had previously owned a Master Spa Hot tub in Michigan, so we were already knowledgeable of their quality and dependability. However, the driving force to purchase from Hot Tub & Spa Emporium came from the professional, fair and easy-going approach from Todd and his team.When our hot tub was delivered, it was done so with expedience and professionalism. The team was on time, friendly and went the extra mile to leave the path as good as when they found it, while both removing our old Dimension One hot tub, (don't get me started) while delivering our new Master Spa.We are extremely pleased with our decision of both the Master Spa and of the team at Hot Tub & Spa Emporium.Gary

Skip White

2022-05

Fantastic experience. We were in the market for a hot tub for our brand new home and looked everywhere in the area each place was a disappointment until leaving a local restaurant and spotting this location. We walked inside and instantly met Dennis, his knowledge and experience with the entire process was amazing. Our frustration and feeling of defeat from other locations went away after his assistance and we are so very please with our new tub. From entering the store to the home delivery process we have been extremely happy. Recommend this place for sure, make sure you ask for Dennis he makes the experience enjoyable and relaxing.

Unicorn Stables

2015-05

Don't hesitate... Call these guys for the best service and price!! I had been shopping for months to get the perfect tub. I really fell in love with Nordic. ( look it up you'll see it is the best quality/value and made in USA) live in the foothills so I contacted the store for information before going down to the showroom. I really appreciated the straightforward price and installation information. The sales associate answered all of my questions and was very helpful and courteous. Because they were so professional and the price was on point, my family drove to Roseville and bought a Nordic Stella. We got a no hassle buy with a great package and tons of extras for free including delivery. Arrived within a week to my home way out in the country. The delivery men helped place our tub perfectly on our porch. Now we are in our new hot tub every night. Best idea ever!!

Steve Carman

2021-05

What I thought was going to start off being a great relationship really turned sour. I went shopping for a spa in early November 2020 and told the two salesmen, Fred and Todd that I'd like a large tub since I'm very tall, They pointed me to two spas in the showroom and I chose the Portsmouth model. They both said there was another model of that in the showroom and that they could deliver it after Thanksgiving.I paid a $3000+ downpayment and spoke to Todd a few times on the phone scheduling the delivery. I even delayed the delivery a bit for their convenience. Today, Nov 20, I received a call from Todd telling me he had bad news. He said he went to the warehouse and lo and behold the tub I ordered had been sold a month before and they didn't have it. He said he'd have to return my down payment.I asked if there were any other tubs available in that size. Fred said there was another about that big but that it'd cost $1,000 more. I pointed out that after having gotten shafted by them, that they should make some kind of deal for me. Fred said he'd call me back. When he did 5 minutes later, he said they couldn't let that tub go.What kind of business is this? They lose a tub out of inventory when two salesmen said it was there in the warehouse? Buyer beware of this crew!! The Masters spas are reportedly very good but this business apparently doesn't offer the same quality.

Karen Parino

2019-05

My husband and I were happy with the knowledge of our sales person at Hot tub and spa emporium. He took the time to help us better understand the different types of spas and specifically the designs of the jets and pumps. We bought our Spa on a Sunday and by the following Friday we had it set up in our backyard. I was also impressed by the professional delivery company who delivered our spa. Our product was delivered safely and earlier than expected. Thank you for everything. We love our spa.

Frank Provost

2019-05

My wife and I decided to replace our old spa and ended up buying from Hot Tub & Spa Emporium. We got a great deal on exactly what we wanted and the transaction was quick and easy. The best part was the quick delivery and service. The three guys called ahead, arrived on time, removed the old spa, and even cleaned up the hot tub pad before brining in the new tub. They were very careful to be sure they positioned it exactly where I wanted it and were very friendly and professional. Turns out the new spa had a pinhole leak when we filled it up but they were out there the next day to fix it, filled it back up for us, and made sure not to let our dogs out. So far we are enjoying the new tub and are happy with our overall service. If we had one improvement it would be in the material used to wrap the outside. It's kind of a cheaper plastic that we worry about wearing well but we will see. Thanks to everyone for a great experience!

howard brimhall

2020-05

Great experience with these guys. Denise the salesman was very informative and friendly. Todd worked with us to ensure there were no hurdles in getting the spa installed. Todd also worked with us to fit in delivery as soon as possible. The delivery guys were great! They took their time to make sure everything was perfect and left my yard clean with no damage at all. We will be going to Hot Tub & Spa Emporium if we ever need another spa!!!

Suzanne Latham

2020-05

We had been shopping around for a new hot tub until we went to Hot Tub & Spa Emporium. Brandon was extremely helpful and informative and thoroughly answered all of our questions. We still had some backyard planning to do before we made our final decision but when we were ready a few months later, Brandon upheld the original special price he'd quoted. We were even able to get the newer year model. Delivery was smooth and easy and we are very happy with our experience and hot tub purchase! Would definitely recommend!