Petco

Alex Chavez

2024-01

Went in to get some salt water products and at first I didn't get the help I wanted. Some girl near the aquarium area ignored me, then I asked for help, I got a dirty look like was bugging her. Maybe she was having a bad day. But then I met Sam, she was amazing and turned everything around in a heartbeat, she knows her business when it comes down to salt water fish, she was amazing and helped me out in a way were I didn't expect it. She went the extra mile for me. I hope she's the manager of that place because she knows customer service and employees were coming up to her on what to do next. She had it all handled. I'm in the business of customer service my self, and Sam turned this 1 star into a 5 star. If she's not running this place, she should be fyi corporate. Because of her I will be back to spend more money on salt water products, which is an expensive hobby. 😅 If your reading this Sam, keep doing what your doing, your Aces in my book. Oh here's some pictures of the tanks. As I left she asked to bring in pictures

Jamelle Berry

2024-04

Came in with my senior pup, Fawkes, for the vaccination clinic. It was a bit confusing (first you alert them by text that you have arrived, then there is a representative at the front to check in with before going back and getting in line near the bird stuff) but once I knew the process it was fine. It took a bit of time, the but the vet was thorough and listened to my needs. She even went the extra step and wrote a medication refill that I totally forgot to inquire about, yay and super thank you! There was a small error on the paperwork, but it was easily remedied. I'd give the experience 4.5 stars, primarily because I couldn't connect to vet or vet staff by phone or email, and had to return to the store to have the error corrected. Overall, I found the experience to be pretty straightforward, cost effective and professional.

Claudia Lemus

2024-01

I had placed an order online through doordash sales representative josie store 585 was extremely rude to my father not allowing him to return the items even with a receipt on hand. She kept telling him needed to have the same card the door dasher payed with. I was trying to tell her and she told me no you listen started yelling at me when I asked to speak to the manager he tried defending her actions they both are extremely rude.

jacob gantz

2023-12

Manager was brusque and refused to honor the price match policy, fighting that promotional prices don’t apply that policy. I did not feel welcome to the store. Overall bad experience, and I probably will never return to the store.

Mindy Gould

2020-05

Staff is always friendly and helpful. We adopted one of our cats from their rescue and my other cat loves seeing the fish display. Prices could be better but their clearance items are usually a decent buy.Instagram: Piggy.fozzie.andfriends

Michael Meza

2021-05

Good service and prices. My only concern is that the fish tanks are not clean compared to other stores, like Petco.

Batross

2024-04

My experience in petco Riverside,was no good,cuz the lady taking a shots was like a rude with my dog and she was doing mad faces to my dog,they are vets " ",that was no professional doing that.

Diana Zamora

2024-04

Misleading information. Clinic/animal hospitals are appearanlty two different things, but when scheduling a visit, it takes you to the hospital website, which is more expensive.

Tiny F

2024-02

Went in literally 10 minutes before they closed (which i hate doing because i know they tryna go home), and the associate was super nice and got me what I needed. I was in and out within a few minutes.

Terry White

2024-04

Always have a good selection of cat supplies and friendly knowledgeable staff

SONIA GUERRERO

2024-03

IT WAS OK, WOULD HELP IF VET WAS A LITTLE MORE FRIENDLY. GIRLS HELPING HER WERE AMAZING.

Axel Leon

2021-05

The place is very beautiful and they are very friendly and there are many things and many reptiles, and they are well cared for.

ladyredbone05

2023-12

Love the store, just wish their were someone on hand with more animal knowledge, especially about bird wing clipping!

Kaelin Slape

2024-02

Quick in, quick out. Cats up for adoption were just darling! Hope they find their furever homes soon.

Gloria Nelson

2024-05

Took care of lily. The staff there is AWESOME!!!

Gabe II

2022-05

Like the fact they don't carry all those commercial brand pet foods that have bunch of fillers that's not good for their digestive systems. You may not always be able to find customer help.

William Brethauer

2024-03

They have a great selection and super help questions service. MEOW!

Mary Hilton

2023-07

Staff was very friendly and helpful. Stock seemed to be in decent shape, of course like always what I actually came in for—-flea treatment for cats—-was in short supply. Gosh darn summer weather.

Catherine Mulvey

2022-05

Excellent customer service! My dog needed to change foods for health reasons, and the clerk helped me navigate the best options from my veterinarian recommended list. We chose Canidae Pure. It has 10 limited ingredients. Pet o had a buy one get the second for 1/2 price.

chris legarreta

2018-05

Knowledgeable staff. I heard an associate teaching a guest about proper fish care. I was happy to hear them make sure the animals were going to be sage and comfortable. Will definitely be back.

Angel Soto

2024-05

Bought some fish 🐠🐟 workers were friendly and helped full

Dab Goddess

2024-03

Card readers would not accept any form of payment non of staff knew how to proceed

Honest Opinions

2022-05

Good selection of products and friendly staff. We have insurance through them for our little guy Jonny Cash.

Kevin Hicks

2023-08

Always a great experience; even when lightly staffed, like this morning, they quickly find a way to make your time there enjoyable & expedient! Super helpful, friendly, bubbly 🐶 !

REPTILIAN

2021-05

😍one stop shop for my new hatchling 🐢 needed this last min to complete our set up.Thank you to the aquatic specialist at Pet Co for helping me find just what I needed. Good help is hard to find in any day & age. #InOutn'Onw/YourLife

Jo Ann Idle

2023-08

I had my puppy I went right when it opened and they were putting away stock normal but this guy left his cart in my way saw me struggling with my basket and dog didn't move. I was looking for stuff bo one helped everyone was rude. This is why we changed to petsmart . My last dog we did training grooming vetco all with petco now we changed. Your employees are rude.

Daniel Packwood

2023-05

Great customer service. They are very helpful and knowledgeable.Thank you!

Girly Pop

2023-12

Jennifer was very rude. is this the type of people you guys hire ? Very bad experience.

Don't Care

2020-05

They are okay. They have good enough stock. The service is reasonably helpful, and I adopted an affectionate cat from them as well.

Patricia Armas-Cook

2023-08

Friendly staff and really liked the Vet too bad you don’t have a full time facility. I have to find a Vet for Vader gland issue to check them at least 4 to 5 times a year.