Petco Grooming

Anastasia F.

2023-05

It's not the store but the groomers themselves that create a positive or negative experience. Tikka is a 95 lbs handful. He is a long hair GSD so there is matting issues. He also isn't nice to other dogs and definitely has opinions. They took him in, got him spotless... (note that in the picture he went rolling at the park and had a fight with a leaf pile after his bath because... Being clean wasn't his idea .) They got his nails, cleaned his ears and even clipped down his private areas so he could have less surprises caught in his fur. They did great, treated him exceptionally well and handled his opinions. In fact Tikka liked them. I highly recommend them. Again it's not the store but the staff and this group of women are great.

Beverly Towres

2023-12

I had a wonderful experience with the staff at petco. They took very good care of my pet Rocket.I know I will return to petco to groom my baby.

Albert Martinez

2023-05

Great wash stations How ever when dogs walk down steps they slip on tile. We need you to put grip tape on the steps in photo, so they don't slip.

IronStark1

2023-12

Alissa is a very good groomer and takes good care of Penny. She did an awesome job!

Julian Tapia

2023-11

My dog looks great! The service was excellent and top notch. They were also very timely.

Preeti S

2024-04

Always a perfect grooming service. Groomer Alissa is the best .

Mary Garas

2023-05

Worst customer service!Worst grooming placeThey gave me my dog half groomed complaining that he was biting when she touches his leg!His a puppy!what do you expect???He’s obviously scared and he is a puppy!Seriously who does that?!!!!And giving me my puppy back with an attitude as if I’m a criminal!!!Walking away without even answering my questions!!! Who does that!!!They freaking canceled my appointment 2 times and I understood every time and still they gave me my puppy half groomed and they told me on the phone that he looked funny because he’s half shaved!!!!These people are very disrespectful, rude and don’t care about your pet!!DON’T TAKE YOUR PET THERE!!I had to take my dog somewhere else to help me groom my puppy and the funny thing is that when I told them what happened with me at Petco the lady laughed and said this happens all the time with them and they get a lot of half groomed dogs from Petco!!!Worst place ever!!!!!!!!My puppy was literally shaking and terrified of that place!!

Jessica Behzad

2022-05

This has been the first time that I was extremely happy with our dog's grooming. Her cut finally looked like I wanted it to. The woman who did our dog's intake asked a ton of questions and made sure she knew exactly what I wanted, and promised to call if they needed to take more fur off if there was any matting that couldn't be seen yet. She also told me about a different method of grooming that used the scissors as well, and I guess that make the fur look more fluffy, so we tried that out, and it looks so nice, and our dog feels so soft and fluffy. I am so happy with our experience at PetCo, and will definitely be bringing our dog back for all of her grooming needs.

Tiffany Herrera

2021-05

They have gone above and beyond all my expectations. Their patience for the customers and dogs is unlike anything I've seen. Kaitlyn in particular has been very patient with my dog(she has a lot of anxiety) for almost six months. I also have see them be extremely respectful to some VERY rude customers. I have gone to quite a few groomer with my last dog and let me tell you it was not an easy task. The girls at petco are so amazing that I honestly can see myself ever going anywhere else.

Erik Jones

2020-05

This was Trixie's first time for grooming services at Petco. Normally she has a really hard time with groomers but not here. We came a little early and shopped for toys and treats first which I think helped relax her before her visit. They were very sweet and attentive and my dog seemed very comfortable with the staff. Not to mention she looked and smelled amazing! We will definitely be returning for all future grooming needs!

Charlene Dickerson

2020-05

This was a first time grooming experience for our 5 year old terrier, Henry, I loved the way the groomers handled all the dogs being groomed. His groomer did an amazing job!! We will definatley be coming back! Very satisfied with every thing she did!! He looks beautiful! Thank you for your service! ☺

Bridgette Janes

2021-05

I was extremely disappointed with the lack of service here. I scheduled my Great Pyrenees puppy weeks in advance to be groomed, we waited three weeks for this appointment and planned our entire day around it. We made the 1 hour drive from Lake Arrowhead and got there early. They wouldn’t even chat with me until it was appointment time. After waiting around 30 minutes for appt time, when we went to check in I told them she isn’t thrilled to go to the groomers and she had Matting behind her ears that needed to be cut out or brushed first. Immediately they acted like this was the most difficult and insane request ever. They did NOT even greet or talk to my dog they just tried to walk her back. Without an introduction, she of course resisted and they pulled her anyway. After about 15 seconds, the girl came back and said my dog wasn’t willing to jump onto the grooming table so they would not be able to groom her (too difficult). With a car full of kids we had to cancel our entire day and take the dog all the way back home. I’m leaving this review because today I finally got her into another groomers. They made her feel instantly comfortable and they said she was not at all as difficult as I warned them she’d be. Maybe because they actually took the time to greet her? I don’t know but I’m very disappointed in Petco Redlands grooming location. Totally lazy and rude employees. The kind you have to pry the customer service out of. The kind that act like they hate every second of their job. I’m very glad I’ve found another place to take my $100/month.

Johana DeLeon Soto

2021-05

Our sweet Lola always feels comfortable and safe with Kaitlyn. We're all so happy to know that we can leave her with good hands and be safe. Kaitlyn takes that extra step to show her compassion to you and your pup. She's AWESOME!!!

Pete Hall

2020-05

Alyssa was awesome! She did exactly what we asked her to do. She was gentle, kind and professional. This was our first time trying Petco and we will return. Callie's experience was good. Thanks. The Hall's

Lynette Spandgenberg

2021-05

Job was well done, this was not easy as my dog had been rescued with overall matting and was quite difficult to get evenly cut. And I could tell that it was done kindly as she was relaxed and happy afterwards! Thanks much to Kelly!!

Georgette Villareal-Dollins

2021-05

This was our first visit to a groomer. Dobby was happy and calm during the last few minutes of his grooming that we observed. He looked & smelled great. He was very happy the rest of the day, indicating that he enjoyed the experience.

Arthur Gonzalez

2021-05

It was my first time here at Petco afyer being a loyal customer to Persmart for 5-6 years. The “front desk lady” could have been more friendlier. When I had made my appointment online I knew that for the weight of my dog (9Lbs) he would qualify for the $22 price, however once I arrived there the “front desk lady” changes it to $27. When I questioned it she said that was the price and no other price below it, she actually showed me the screen (as if I would be familiar with the software and would know what exactly it was I was looking at). I went online after a few minutes and verified my $22 price was indeed correct. I went back to the store and showed them the online price. The “front desk lady” goes back to the groomer Alyson I believe was her name and I guess explained to her what happened. Alyson( the groomer) comes out with my dog and puts them on the scale to prove that he was under 10 lbs. She still had the audacity to say that when they’re on the mark (9 point something) my dog was right below 10 lbs they usually just “up it” but that she would honor the $22 price for “right now”as if it was a favor she was doing me and my dog. I found that beyond humiliating an disrespectful the fact that she would go out of her way to weigh my dog in front of other customers pretty much questioning my integrity and calling me a liar. I knew how much my dog weigh as he was in the vet in July for his updated shots and which I had to provide as well to the groomer as it was my first time there. Alyson did make it up after when I came to pick him up amd told she “buffed” his nails for the incovenience. For it being my first time it was not the best experience, most likely I will not be heading back to this salon or Petco for all that matters & take my business elsewhere I feel more valued and respected.

Janet Viscome

2021-05

The groomers were nice and kind to my pet. My pup was trimmed to close and bled a little (I know it happens), the groomer was upfront and pleasant. I will do the dremel (vs. clip) in the future.

harry emerick

2021-05

First off I groomed my own pet.! On Sep 28th 2020. I would not have the present groomers be as crual as they were the last time I was there!. The manager was ruff w/my dog and she Charlotte wasn't even supposed to be a groomer when she yanked my dog onto the lift. My dog's hind legs were fraling in the air while the manager was yanking on the leash to put her on the lift.And did not say anything about that when I saw her do that. The groomer refused to grind my girls nails and charged me for it. the manager pulled hard on the leash n took her back to do so. I filed a complaint but it landed on closed ears. Petco should be ashamed to have this type of people working there. !! I will put out a blog and make sure that the redlands petco store has the notification as being a crual to dogs store!!!

Deb K

2020-05

Kaitlyn did a great job grooming Princess. Our little yorkie loves going to see her each time. She always makes Princess so cute.

Thomas Guzowski

2023-09

Low inventory on products, poorly held Beta fish in abusively small containers, and low number of employees. On top of that, the prices are prohibitive. We walked in and walked out. Online shop it is.

Beth Brothers

2021-05

Lavelle is so sweet, she has taken care of Lacie for many years and always grooms our little girl with love and kindness. We appreciate her so much!

kendra

2020-05

My standard poodle was spoiled and came out gorgeous and smelled great for days. His coat was silky and conditioned. Loved his cut!

Joseph Michaud

2020-05

I signed up for the service online, choose the items I wanted. but when I got to the Redlands location they said that what I did online did not get to them. all though they knew i had made an appointment. which ended up costing me more. then what I had selected online. kind of bate and switch. A good way to upsell your customers.

Amie Macias

2021-05

Alyssa is always so great with our pup. She treats her like she is her own and always does an amazing job!

Tina Henderson

2024-01

Very professional and kind to me and my pet

Julie Haynes

2021-05

The girls were all very friendly and obviously loved animals. The actual haircut was perfect!!!! Couldn't be happier to come back for more grooming!!!

Judy Chemello

2020-05

The grooming salon is always clean and the groomers are professional and experienced. I'm always comfortable having my pet groomed at Redlands Petco.

Kimberly Govea

2023-10

Alissa is very nice and is a great groomer.

C Ojeda

2023-05

My dogs have gone there but both times they were cut now my dog growls at them so we don't go back. Obviously my dogs don't like it there