Hassett Ace Hardware

George Barnes

2023-11

The manager was very patient while helping me. I went to this hardware store with a unique plumbing challenge. Needed hardware and water supply tubing for a commercial ice maker. The existing fittings were male compression. Super patient, excellent customer service, and went way beyond reasonable expectations helping me find what I needed.

Ken Wilsher

2024-04

Good local store to get your immediate hardware needs

Christian yansa

2023-05

The variety is little more constrained because this Ace hardware shop is a little smaller than most of its competitors, even if it has most of the products a homeowner could require. The fact that it typically has what I need makes it a business I frequent despite this The staff is highly approachable, polite, and helpful. Bike racks are just in front of the business, and parking has never been an issue.

Uriel Hernandez

2023-05

Good small, local shop. Friendly staff. Very limited selection of good quality items. They can do very basic house key copies, any other key (car, old door) they will likely struggle. I live around the corner and they'll meet my hardware needs about half the time.

Josh

2023-05

Handled some STIHL warranty business here and Alexander was amazing. Went the extra mile. This will be my go-to hardware store going forward.

Art de Werk

2021-05

This Ace hardware store is a bit smaller than most of its counterparts, so while it has most items a homeowner might need, the selection is a little more limited. Nevertheless, it's a store I frequent often because it carries what I need most of the time anyway. The employees are very helpful, friendly and accessible. Parking has never been a problem, and there are bike racks located directly in front of the store.

R Dean

2022-05

Outstanding ! The staff is very friendly and glad to help and answer any questions store abundantly stocked Dynamite location to get anything you want whether a little tiny bolt or screw, major home repair needs , or even hobby metals ! The Place to go !

CPS :

2019-05

Very helpful person floating around the store today, he helped procure the right parts i needed and obviously new his way around the store. The counter person was great too, needed some white marking paint & never hesitated in running over there to help with too. Overall 5 stars for customer service and parts in stock.

Matt Mitchell

2016-05

A much better experience than going to Home Depot. The employees here care about you and help you find what you need. I needed some glass cut for a small window at home. I was able to find an employee fast and he immediately helped me. I'm also amazed how many items this store has in it. I've actually found a few items here that the Home Depot didn't carry.

Rafa Partida

2016-05

Came in for a Chain (for a chainsaw) , 2 gentlemen helped me and searched for the right one, took out a couple and ensure I had the right chain. Both gentlemen, as well as the cashiers were all really helpful, polite and very friendly. No waiting more than the necessary, no problems with my transaction. Definitely recommend this store.

Iggy I

2022-05

Great neighborhood store for your quick needs/grabs under the DIY umbrella. All of the associates are very welcoming, friendly and helpful! Almost prefer HAH over big box stores like Lowe's or HD.

Charlie Foxtrot

2022-05

I love this place and the staff are eager to be helpful, but they get deliveries as early as 5am on some days. This not only wakes up neighbors in all of the surrounding apartments, but is also a violation of allowed delivery times (after 6am). Not a very neighborly thing to do.

gaetano ling

2020-05

I come here almost daily to collect supplies and inspiration as part of my design work at IDEO. Great variety and inventory of useful and interesting components and tools. To be honest, a good majority of inventions as part of my work begin as a stuff bought from Ace that are hacked together. Staff is super friendly and helpful. Free popcorn on Sundays, I believe. Great neighborhood shop all around!

Steve Tjiang

2018-05

Friendly helpful staff. Very well stocked. They make it a point to lead you exactly to where you can find what you are looking for. A much better experience than big box home improvement store where I have found it hard to find somebody to help. I always come here first for my hardware needs. I only go to the big box stores if Bassett doesn't have what I need which is not that often.

Kristina Koh

2022-05

Encountered a very misogynistic employee telling me I should get a professional to fix a paint scratch on my car. After I repeatedly said I could do it myself, he finally said maybe I can “since women love to put on nail polish”.The extra star is for the helpful cashier who originally pointed me in the right direction.

Boris The_blade

2022-05

The location of this place makes the store a bit of a monopoly for most of Palo alto, Stanford, and surrounding communities, or at least for those of us whose main transportation is not a car.This factor magnifies any of the customer-unfriendly decisions and policies this store may take, and not price matching their own online listings is one of these decisions.I headed to the store to buy a specific item that they had in stock at a slightly higher price than Home Depot. I chose to ride my scooter instead of driving my car to the slightly farther away Home Depot, because environment.However, when I got to Ace, I saw that their in-store price was higher than online, and quite a bit more expensive than the Home Depot listing. I asked the staff to price match their own website, but they refused. Which made me order the item I needed online just to pick it up right back there a few minutes later.Such an asinine rule serves only to be inconvenient for the customer, and doesn't save anybody any money or time. Get better, Ace.

Alina Cohen

2022-05

Fantastic store. They have everything from bundt pans to power tools to every type of tubing (well organized!) and tools you could need. A true gem of Palo Alto. Staff is kind and helpful.

Sylvia Kathryn

2023-05

Great customer service. Good prices. Always helpful and folks say Hello like they wish you well. Will always shop here.

Luis Soria

2022-05

Trying to love this place but always short staffed 2 cashiers 15+ in line no manager to be found! Just frustrating trying to come here but turning into HD. Sad because we shop continuously at Ace in Modesto and let me tell you best experiences ever !! I don’t go anywhere else! friendly, well staffed and super knowledgeable!

Lawrence You

2021-05

Very friendly and helpful staff. Well stocked for such a small store. Great for small projects and hobbies. Usually my first stop before trying larger home improvement/hardware stores.

Jonathan Samuel

2021-05

The customer service at this ACE is amazing! Was having a difficult time getting two bolts off the hardtop of my girlfriend’s Jeep which would have ruined our plans for the day, but my man Alex came to the rescue and was able to help me get them greased and off.

Marin Licina

2017-05

A lot of other retail stores can learn from Hassett Ace: it's the friendliest place with happy, helpful employees. It's almost like going back in time of mom-and-pop stores where the owners knew their customers and took the time to serve them well. Although it's not as big as a Home Depot or Lowes, I'm always able to find whatever I come in for.

Lauren Burton

2016-05

The best run business in town. Amazing. I love coming in here. I brought in a toy guitar and asked for epoxy. They ***fixed the guitar*** and then sold me the epoxy he used to fix it! Never go to Home Depot anymore! Kudos to Hassett Hardware!

lyle hurst

2023-05

Locally owned business in a posh community but remarkably reasonable prices and incredibly helpful staff. Not much reason to drive out to Home Depot.

Cheryl Yonker

2017-05

May I help you ?This hardware store has a friendly, helpful staff with an incredible range of products. I only discovered it recently but it has become the first place I shop for all such needs. Even after eight or so visits I always leave in good spirits. Gratitude to the owners and staff for the way they enrich our community.

Rusty Allen

2019-05

Brought a light to be fixed that had a big magnifier Lens. This place when they found out that the light couldn't be fixed, so they threw away lamp with lens. Now this light w/lens cost over $300.00, it would have been nice if this place would have given this lens back to the customer. But NO... SOMEONE TOSSED IT.

Paul Feng

2017-05

This place is really great. I've spent many hours of my life standing in the aisles of a Home Depot or OSH, pondering to myself whether some random tool or part would work for my project, and having discovered this local hardware store, I realized that it doesn't have to be like that. Their staff is extremely knowledgable and helpful, and they help you find solutions to problems. You don't have to hunt them down like Pokemon, they come and find you, and ask how they can help. How novel. The more I go here, the less pleasant I find Home Depot.

David Presotto

2024-04

Always friendly and helpful

Shinya Sekine

2017-05

I'm not good in English and also not familiar with American things. Bill show me how to use trolley and give me very good advices how to make decisions. Also he carried my shopped items to my car which not park near from the shop. This is the best place to shop, I believe.

Michael Kushner

2022-05

Great hardware store! Lots of inventory, helpful working people and a brand name foundation: Craftsman, Milwaukee, and many more. They've got my business!