Rite Aid

3.4 (67)

12739 Van Nuys Blvd, Pacoima, CA 91331
(818) 890-1506
riteaid.com

Claimed
Drug store
Beauty supply store
Convenience store
General store
Greeting card shop

Service options

  • Delivery

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

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Elizabeth Jerez

2024-05

I went there for an Amazon package from thee lockers. The customer service guy was very kind to point me in he right direction and was polite to help.

Nicholas bravo

2023-12

I hate it here so much. The first time I went in here the guy took for every he stop and started to talk to the other dude that was working and I was waiting there for 20 minutes and they work so slow. And Another time I went there, I was so sick I just wanted to lay in my bed ( Like I felt like passing out ) and I was go to the check out but there was nobody there, then 10 minutes pass by, then somebody finally came but then she started talking to someone else and she stop what she was doing and ignore us, I cant deal with people stop what they are doing and worry about something else, like it wasn't that important, and there barely anyone working in there.

I I

2023-08

Went to get ice cream. When I entered there was no employee in sight. But then a young lady came to help us and she was the only one in the front. She quickly served us our ice cream and then helped the other customers who needed to be checked out. Quick and great service!!

Mari Amillategui

2022-05

I love this Rite Aid everyone is very friendly including the pharmacist but Josephine is my number one! she’s so nice, polite and friendly. All the staff in the pharmacy are super nice even though some customers are yelling or insulting them. I encountered a customer yelling at Josephine 2 weeks ago and the pharmacist had to intervene to calm down the situation. As customers we have to behave and treat others the way we want to be treated. Please be nice when you come to the pharmacy. Thank you guys for always being so nice to me.

ryan Tanner

2023-05

Pharmacy visit. I give 5 stars. But the store is just ok. Supply chain has really screwed them but it's bad everywhere not just here so it's not their fault but the shelves are bare so don't expect to have the experience of going down every isle looking at stuff cause it's not really stocked

Eduardo Q.

2023-05

3/14/2023 @ 1940, Bad Pharmacy, Pharmacist said they cant Dispense Tylenol #3 Due to incomplete RX, so the nurse that i am reviewed the RX and called the MD the next day, RX is complete with no problem DEA#, Medication, route, Dose, frequency, quantity, etc.... SO... i went to Walgreens instead.... NO PROBLEM!

El Tio Goron

2022-05

Store super filthy all the time, Pharmacist not polite at all and the line super long waiting time to pick up medication 30 minutes or more

Denise Galarza

2022-05

One of the worst customer service I’ve ever experienced. Specifically the pharmacy. I understand it’s busy so I’m patient but I’ve been trying to get medication for 48 hours and the pharmacy either doesn’t answer their phone or in person they’re just arguing with customers or being just plain rude. Either more staff is need or re-education class on customer service.

S Taunk

2023-08

They don't know how to do a gift card purchase. Manager is required and the manager is never here? Ok perfect

Karapet Beglaryan

2022-05

Whoever works there are SO RUDE. They offered me to decline the help of the pharmacist. They charged for the medication that was available at any other place free as the patient is a senior citizen and disaled. They were even laughing and told me to get used to copayments. Actually, they were makung fun of me. When I declibed to get the prescription medication they did not give me any verification of cancellation and I decided to pay for it as I was not sure they wouldn't charge the insurance anyway.Awful place.Do not go there.

Mayra Alvarez

2021-05

Good place to shop for over the counter meds. Good prices and I always find what I’m looking for. The staff has been friendly. I haven’t had any issues with any of them. I’d definitely recommend this Rite Aid.

Olive lyon

2021-05

I don’t know if the lady there is new, but she literally doesn’t know anything or even how to help people. My stuff wasn’t ready for me. I been waiting for over an hour and stilll nothingI ended up leaving bf the service is so bad I’m never going back

Andy B

2017-05

I am new to the area and moved into this area due to health reasons so i was looking around different places where i can shop and is close by to me. One of the places i decided to check out was this Rite Aid and i was very disappointed with the service i received. Who ever is in charge of the pharmacy needs to hire some better people. Every time i go in there they are so rude and act as though they don't appreciate my business. I have been trying to get a certain type of medicine and they keep telling me to check again tomorrow so i called the next day and the person that answered the phone was like "I TOLD YOU WE DON'T HAVE IT SO GO SOMEWHERE ELSE AND CHECK THERE!" I have never been treated so rudely before in my life. Needless to say i will not be going back to that pharmacy again nor will i recommend it to anybody else.

Andrew Nava

2022-05

I am sick into my stomach roaches were inside of our family's ice cream we've contacted the Los Angeles health department reached out to corporate today went in to go because my wife was told they were going to compensate us for what had happened I was given a $25 gift card roaches were inside the ice cream I don't know where to go from here I had to take the ice cream away from my one-year-old daughter who cried for 30 minutes my other two kids are still freak out about ice cream and don't want to eat it it's the worst thing that ever happened on a nice trip to go get ice cream should have never happened please do not buy ice cream or anything from the store they deserve to be shut down

Jenny Ayala

2023-05

They NEVER have the ice cream open…this is the only Rite Aid I’ve been to where they always have it “closed”

Genny Alvarez

2023-12

Pharmacy staff is amazing.

Margarita Alvarez

2021-05

All the workers were so sweet and kind to me. The cashier helped sign me up and I saved a ton of money. Highly recommend this store!!

Nedaa Razaq

2020-05

Excellent pharmacy, good treatment

samdup tashi

2024-02

Very helpful n clean

Ethan Molina

2018-05

Great place and nice people!

Jose M

2023-05

They get really busy there sometimes but they are trying their best 👍

Rosina Di Bisceglie

2022-05

The Best Pharmacy around. The Pharmacists are very friendly and helpful and have your prescriptions ready when they say.

Laurel Care

2019-05

After the horrible experience I had here I get my medication from Laurel Care Pharmacy. They even offer free delivery!

Jessica Cabralesjess12

2021-05

Worst customer service, they dont get things done on time. They have you on hold for a long time.

Daniel Ramirez

2022-05

Always a pleasure shopping at Rite-Aid. Here is where I get my inhaler.

Kita Tesoro

2018-05

I've been waiting for my medication for over half an hour when they said that they would have it done in 20 minutes. The pharmacy has a tendency to run out of medications.

fmsocal #23

2021-05

The pharmacy will not answer the phone???👎👎👎, sometimes people need their medications 🤔🤔🤔 hmm

Edward Scoggins

2018-05

Associates very sympathetic to my issues and very helpfull in guiding me to a solution.wouldnt go anywhere else.

The One

2023-05

It's hot an they never have ice cream

Jessica Luna

2017-05

I always find what I need...BUTTTT...CUSTOMER SERVICE SUCKSSSSS....NEVER FIND SOMEONE ....AND ALWAYS A BIGASS LONE WITH 1 REGISTER... 2 RARELY OPEN..

Opening Hours

Monday 8 AM-10 PM
Tuesday 8 AM-10 PM
Wednesday 8 AM-10 PM
Thursday 8 AM-10 PM
Friday 8 AM-10 PM
Saturday 8 AM-10 PM
Sunday 8 AM-10 PM

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