CVS

Jennifer Cooper

2024-02

Stephanie at the Pharmacy just made my day. She bent over backwards to help me with the prescription order when I was going out of town. Things were kind of complicated in that I had switched doctors and yet she had no problem going above and beyond trying to contact my doctor for me and help me out when I needed my prescription filled last minute! She offered to help me with out me having to ask. ❤️ I cannot tell you how much that meant to me, and in a world where Customer Service can be rare, she is a bright shining star! I have always been very happy with the service at this store, especially at the pharmacy but also the workers in the store have always been helpful and friendly. I appreciate this much!

Brooke Pratt

2024-02

Taylor the cashier was soooo pleasant. She is an asset to your team. You can always tell when someone doesn't like their job. Everything she did was right, and refreshing. Keep her.

Jane Young

2024-04

The staff at this pharmacy are so awesome. They work very hard to care for their patients' well being. The pharmacists are so helpful and caring I have never experienced such caring at any other pharmacy. My hat goes off to them. Thumbs up guys!!! I don't care what people say this pharmacy is the best in Oroville. They're all good people and care very much for their patients' well being.

Michael Holcomb

2020-05

Very friendly and helpful staff. Staff was knowledgeable of the store layout and what was in stock. Store was well stocked in every isle and if the staff wasn't doing busy work, they were tending to customers, overall good store

David & Dianna Wyles

2022-05

I can appreciate short staffing. I can appreciate being busy... what I can't accept is calling the pharmacy before driving 15 minutes and being assured to make the drive only to be told when I get there they are closing for an hour turning away at least 6 customers. When I mention I was told to come and told him it would be a 15 minute drive and he admits he said it then gets frustrated that other customers are mad so now I have to wait and hour and waste a 30 round trip only to come back in an hour. When I call to speak to a manager about it she was very condescending and not to helpful. People I'll or in pain should not be treated like that.

Zhontac

2023-05

I want to preface this by saying that I am in no way angry at the staff, and that I get they are just doing their job. The staff were genuinely friendly, and I give them 5/5.That being said, I went down to buy a computer mouse. The internet said it was available for $16.40ish, I go down there and the price tag is for $16.40ish, but they charged me more than $33.00. It is plain to see that corporate is incapable at keeping track with their prices. Again, not the staff's fault, they don't set prices, but the price we see needs to be the price we pay!

Amanda Torres

2018-05

I like the CVS store, but this is a review on the pharmacy. I have been going here for a long time and have always liked it in the past. The employees have always been friendly and helpful to me. BUT- I am beginning to not like the pharmacy and am thinking of taking my business elsewhere. Every time I go their is a huge line, inside or out. It is honestly faster to go inside than to wait in line in the drive through. It is a drive through, meaning its supposed to have quicker service than inside but that is definitely not the case. I have waited over 45 minutes before behind ONE car who was having issues with her medicine or something and was not asked to come inside to resolve it. I thought that was wrong. You go through the drive through to get your medicines and leave. If you have issues that are going to take that long go inside and not make people wait behind you. I seriously went inside, got my medicines and checked out and when I went back outside that same car was in the drive through. It is ridiculous.

Tori Ledesma

2018-05

This was by far the worst experience I have ever had at an CVS. Oroville, CA pharmacists tall with dark messy hair I couldn’t see his name tag. I waited an HOUR and TWENTY THREE MINUTES in the drive thru line before I was to the window and helped. Let me mind you I am a single mom with the flu with bronchitis and have two fussy infants who have been in the car for an hour and twenty three minutes already. I get to the window I tell the pharmacist my name he says speak louder if you want me to hear you. First of all I was very polite and I was speaking up as much as I can with being sick. I told him my name he found my medication and then stated they didn’t have my insurance on file I told him no problem I can give you my number or the paper I have from my insurance. He stated no I’d have to come in to the drop off window, I asked him if he could please enter the number as I’ve waiting here an hour and twenty three minutes already. He said no come inside to the drop off window I told him if I come in and come to the window will I be helped right away since we have been here an hour and twenty three minutes already he said no I would have to wait in life inside.He was EXTREMELY rude and not willing to help at all. I understand they were busy and he was probably overwhelmed but he needs to realize his job is not handing out candy he is handing out medicine to sick people and people who’s lives sometime depend on medicine. I am a single mom who has been very sick who had screaming babies patiently waiting the best to their ability and for the pharmacist to be so rude and in compassionate and have such an ugly attitude is disgusting. This was my second time in this pharmacy and both times this pharmacist was rude but this time I was astonished with his behavior and unwillingness to help at all.This pharmacy has had multiple complaints about the customer service and even discussed on our local town message board and CVS is suppose to be all about their customers and helping and pleasing yet CVS has taken no action to resolve the very big issue this specific location is having.

Katelin Chue

2022-05

They always mess up my prescriptions by changing it to different brands that make me react horribly. This wasn’t just happening to me because there was an extremely long line of people upset about their messed up prescriptions. Im tired of always having to come in to fix THEIR mistakes. Clearly something is wrong if there’s so many people angry.This place needs new management and a better staff. I was here for years and will just change to a new pharmacy because I’m tired of being patient with their mistakes.

Lindsey Bailey

2022-05

Went into the store to get an at home Covid Test and they were out, as to be expected. A young man greeted me. He wasn’t wearing a mask over his mouth or nose. it was under his chin. I couldn’t even tell that he was an employee till he asked if he could help me find something after a small discussion about them not having test and my grandma needed it for proof to visit her husband in the hospital since she isn’t fully vaccinated. he then flat out told me he wasn’t vaccinated. And it made me uncomfortable as cases are surging and he wasn’t wearing his mask. I left immediately. If you value safety, shop somewhere else. I was shocked because this company gives vaccines in this store, as well as tests. So employees potentially come into contact with Covid+ patients daily. They state on their website that the vaccine is safe and effective, so why are employees not vaccinated or at least wearing their masks? Do NOT come here.

Keanan Paul

2020-05

I usually go through CVS for all my family’s prescriptions. Usually they are timely. But after today’s experience, I won’t ever use them again.I had a prescription ordered for my son, CVS called that it was ready to pick up. I go to the drive through, wait in line for twenty minutes, only to be told that their computer is rebooting but it’d be back up in five to seven minutes. They told me to pull around and get back in line. After about five minutes of waiting, I reached the window again, this time they told me the computer was rebooting so I needed to leave and return in fifteen minutes.I come back a couple hours later and had to wait in line for almost an hour, just to be told that the prescription would be ready in twenty minutes. They told me I couldn’t stay at the window to wait and would have to get back in line.My wife returned a few hours later to pick it up, and her trip took almost an hour.It took us about two hours and fourty-five minutes AT CVS to get a prescription that we were told was ready to pick up.

Ellen

2021-05

Pharmacy here is the worst. They will not fill prescriptions ordered by Drs for broken ribs. Pharmacist offers you to pay cash then when you say yes they change their mind and tell you to contact your Dr. because they refuse to fill the amount ordered. I understand the laws are different but no human compassion for even offering another solution to help the elderly in dire pain. Please if you value your families health don't use this pharmacy. They will leave you suffering.

Deliah Robison

2018-05

I've been using this pharmacy since it opened at this location. It has been dependable and accurate for my whole family. The pharmacist is knowledgeable and extremely helpful. My daughter once had skin irritation that this pharmacist was able to help treat with over the counter meds when multiple doctors had been unsuccessful at treating it. He helped me realize it was a reaction to a food in her diet. I would recommend this pharmacy to others.

Zenele Hannah

2023-05

The drive through was taking longer than expected so I went inside to get my prescription. I overheard the pharmacist and his technicians degrading the customers weight and saying that it wasn’t a McDonald’s drive thru. Very unprofessional

Christine Clayton

2018-05

I only give two stars because our experiences up until today were positive. Today a woman working behind the counter at the pharmacy was so rude to my mother while "directing" her where to stand in line that I really wish my mother had filed a complaint. I would have have. There is no call for such rude service.

Yolanda Maldonado

2018-05

normally I walk in to pick up scripts but my baby was sleeping so I used the drive thru. inside I have always got great service sadly today that was not the case.not sure what the girl working the Windows problem was but she was beyond rude. younger girl on the thick side & so unprofessional i will be back to get her name so Managment can address this issue. I would understand if we were rude to her however we were not so I'm disappointed with being treated rude for no reason. bad days happen to us all but when working with the pic you need to separate your bad attitude & at least try to be somewhat professional.

J M

2019-05

Terrible customer service. They said prescription for my daughter would be ready in 30 minutes. When I showed up 30 minutes later they said it would be 20-30 minutes. I showed up 20 minutes later via drive-thru and they said it would be 20 minutes and to drive around. I pulled away and then realized I didn’t know where they wanted me to wait. I drove back to ask and before I could say a word I was berated that I need to wait and it takes time to fill the prescription, there was a time stamp, yadda yadda. They never gave me an opportunity to just ask where they wanted me to wait before all kinds of passive aggressiveness. When I finally picked up the prescription there was a passive aggressive note on it. How incredibly unprofessional can you be?The sad thing is that I showed up when they told me to, then complained I was too early. If you can’t handle customer service like an adult- find another job!

doglover19591

2019-05

I was shocked to see such a low score for Oroville CVS. I LOVE this place. I've had nothing but kind, polite employees. Been getting my meds there since they were in the old Longs location. This last trip however, actually stunned me. I'm pretty sick right now. I had like 4 meds to pick up. One of them, my cost was over $200! :o ouch... The pharmacy manager was working, and she and the consultant person worked looking for coupons for to try and lower the cost. No such luck. Then, found a substitute, called my doctor and asked it was okay to use that instead. That took my cost (after insurance of course) from like $215 to $10. Yea! Now that, I consider excellent customer service. I didn't ask them to do any of it, they just did even though they were busy. I highly recommend this pharmacy! :)

Maria Garcia

2022-05

If they aren’t yelling out my personal reason for taking out the medication, system isn’t down waiting for hours in the waiting room, or giving me the wrong medication. They take forever to refill or fill a prescription. I’m pregnant and almost took the wrong medication I think it’s time to try a new pharmacy.

Kathy Raschka

2023-05

CVS staff is caring and friendly. They are so observant of what meds may be harmful to me in conjunction with my other meds. They inform me and contact my Dr. It is a pleasure doing business with them

Stephanie Walker

2023-06

They are doing a great job at stocking their shelves. For over a year they had very little makeup, due to theft, but they have heard our complaints and are stocked.

Holly jean

2017-05

HORRIBLE PHARMACY DRIVE THRU1.0 star rating 3/20/20170 Stars......HORRIBLE!! LONG WAIT!!! Today I waited 21 minutes for the two cars in front of me at the Pharmacy Drive Thru. When I came to the window, The (very young) Pharmacy Manager told me I needed to wait a few minutes and walked away. As I watched thru the window, I noticed that there were no customers at the counter. The Manager was smiling Laughing talking to the other Techs Carefree and messed around with other orders then came back to help me. When I complained that I was so upset over the 21 minute wait for two cars and told her to hurry up and get a move on, She refused to serve me and told me it was because Of my attitude. I NEVER used profanity, I NEVER called her names or NEVER personally attacked her in any way. Only complained about the wait.She refused to assist me. I went down the road to Walgreens and there were 4 cars in front of me and they processed one car per minute with a smile. I drove out 5 minutes later!!!!!!!!!!! USE WALGREENS on Olive Highway. I believe an professional mature Manager should have apologized for the wait and processed my order.Add to list Edit

SolaJocoLoca1

2023-05

Very difficult to deal with this pharmacy. Drive up to pick up prescription, never ready, necessitating either a prolonged wait or a return trip. Phones go unanswered. Very poor customer service.

Chris Miller

2023-05

VERY nasty, tired, lazy staff up front at cashier. Lord don't have trouble with their self serve check out. She will EXPLODE!!!!!!!! The B and the old man are not there to work!!! Watch out!!!!! Go to any CVS but stay the heck out of Orrville 's They'll ruin your day 😡🤬😡

Chrissy Christofilis

2022-05

Staff was beyond rude why make appointments for covid testing if you are not going to go by appointments. I was in line for 45 minutes.My appointment was at 2:30 I was not seen until 315 And the lady at the window was completely rude did not want to help me Your workers need to learn how to speak to people Ibetter communication This was a horrible visit I only went there because I had a covid test for a work I will not be going back unless it is for work

Joshua Rogers

2017-05

I've only ever had positive experiences with this Pharmacy. My meds have always been filled in a timely matter and I've never had any problems with my perscriptions. Idk why everyone is complaining? A lot of Pharmacies don't fill meds between 12-1 bcuz the pharmacist is out, same with any Dr office.

Beth C

2017-05

Conveniently located. Useful if you're in a rush and need something on the way home. Is it just me or are there a lot of weirdos in here shopping?I've had several experiences where I couldn't find what I was looking for in the pharmacy section. Even though there were people there stocking shelves at the time, they did not ask me if I needed help (which I obviously did). I guess they didn't want to be bothered.

Linda Weaver

2019-05

the Pharmacy Manager was rude and disrespectful on multiple occasions saying "you are lucky to be getting your prescription filled at all" after a surgery. she seemed perturbed and agitated when questions were asked and was dismissive and cross when answering.

Jacqueline Jarrell

2023-05

Uncaring sarcastic uneducated people work in the pharmacy. They don't care if people have their life saving meds. This place needs to be closed down and the pharmacist that work their need to have their license pulled. I personally am going to report their license.

Brian K. Allen

2017-05

Worst pharmacist I've ever dealt with. Any other pharmacy is better than this one. Don't trust your life or that of your family to this pharmacist. Check out all of her pending and past litigation on the states website.