AAA Oroville Branch

Kaochoy Saechao

2024-04

Had their insurance for 8 years and never made a claim suddenly they send a non renewal because we're in the process of removing old kids toys. Said we had debris in our yard and mentioned my kids' trampoline my kayaks and our gazebo area. Are we not suppose to have those? Mentioned tarps which is covering my kayak because it's winter and raining. Worst home insurance company

Rose Taylor

2024-04

I have been with AAA for a very long time been having full coverage that has only been 90.00$ a month I am proud to be a member

Jerelyn English

2023-08

I have been with them for a little over a year. I was paying $176 for one car. (On top of paying for roadside assistance)They upped my price without notifying me to $200 for one car and when I contacted my rep (Christina Jacobs) about it, I let her know it was too expensive and I'd have to find new insurance if she couldn't help me, she decided to throw good customer service out the window and didn't try to keep me as a client she just cancelled my policy, without trying to work with me at all. There were multiple things they could have done to drop my price as I was paying for full coverage and she just brushed me off and didn't care. AAA has been know to gouge their customers. Very disappointed in the way things were handled.

Casey Beibers

2023-08

I posted on yelp but I figured just in case, I should post on here as well. Unfortunately being a customer here holds no ground. Insurance wise this place is amazing. Agent wise? An agent at the Oroville CA location named Jessica Ayala was going out of her way to message customer's significant others, that work next door mind you, inappropriately, and offering to buy them alcohol (ON THE CLOCK). I no longer think she works there for the time being, but I wanted to bring this to everyone's attention. This womans actions are extremely unprofessional and not someone I would want handling my personal information, clearly.

Jerry Hanson

2023-07

The fact that they do DMV there also makes it so much easier for members. The staff is always polite and they get you out the door pretty quick.

Stephanie Walker

2024-02

Great insurance and they even have a DMV inside.

Tim Rose

2023-09

Worst customer service ever. They say they'll help you with travel plans. Then try to charge you 80 bucks. Took two days i'm still not sure they got it right. And no deals super expensive. Not Happy being a plus member.

jennifer Horton

2023-06

Just wanted to give a BiG shout out to Jamie Hayes of your Oroville Branch. Just had the 3A Security System put in at my Parents house. Jamie did an Amazing job from start to finish. We decided to put in 1 more camera in and she once again went above and beyond to help! Thank you Jamie for your all your help!

Steph Smith

2023-05

They are SO nice!!! Fast, professional but super personable. Great group of people. Glad to be insured by them.

Loco Ocho

2023-06

Very polite, it's really nice to go in and take care of your bills. Quick and employee's are helpful.

Roger Thao

2023-05

Very good service. Business was quick and easy. All questions I had were answered thoroughly and very punctual. Overall I am more than satisfied for them exceeding my expectations.

M C

2018-05

I was in to renew my DMV registration and was greeted with a smile. The transaction was quick and smooth. Unlike my transactions in Los Angeles where my wait was up to 30 minutes, there was no wait and was out the door within 10 minutes. I am a 15+ years member and am totally satisfied with AAA.

Garth McChesney

2021-05

Great service. This place always makes my DMV transactions very simple as well as much quicker than having to visit the actual DMV office. The representatives are also much more pleasant and easy to work with. I think DMV should just be run by AAA from now on...

Nikolay Ostrovskiy

2022-05

Came in for help with an International Driver's License. Very quick and friendly. Discussed AAA membership and were not pushy. Clean with plenty of parking.

Kayla Gaines

2019-05

*****GREAT CUSTOMER SERVICE! *****I was about to pay $150 for a tow, called the Oroville AAA,spoke with Christina and she got me a AAA plus membership for roadside assistance at almost half the price the tow was going to cost me!I work in customer service, so I know how important it is for any business. I would recommend anyone thinking about getting a tow, to call Christina and get an AAA emergency assistance act set up instead!She was very kind, knowledgeable and even helped save me some $ by offering the auto enroll for next year!

Jason Bubier

2021-05

Jamie makes DMV paperwork worth every penny of your AAA membership. I may never use a Tow Company again and I would continue to use AAA just because of the way they treat customers and the amount of time/money I save doing 99% of my DMV paperwork. Kuddos to the staff at the Oroville AAA....Job Well Done...

Alesia Lloyd

2017-05

Top notch service. Friendly small town service in a busy little city like Oroville made a big difference to me when I moved here in 2015 from Iowa. Being able to register my car and take care of DMV chores in a friendly environment is a great perk to the already wonderful insurance service I was provided for both my home, which no other insurance company in Butte County would insure, as well as all my cars. I hit a deer late at night far up on a mountain road on at 2 am on a Saturday night, and AAA was there in 30 min or less and they fixed my car good as new AND gave me a rental car as part of my coverage. My insurance and Membership with AAA more than pays for itself! Also the entire staff [in the Oroville Office] worked together to make sure I was taken care of quickly and with a friendly smile. 5/5 would recommend.

George Titus

2023-05

Great place to get DMV stuff done. Nice and knowledgeable people. Short wait.

Dennis Ohlhausen

2021-05

Always treated like family when going to this place of business. Unfortunately upper management made a decision to cancel our homeowners policy so had to change to another insurance company. Shannon was the best agent I have ever had, hated to lose her! And Katie Demuth as well. Along with many others.

Josephine Harris

2021-05

Jamie is the best customer service in the dmv area... She helped my understand my policy and pricing... She is so sweet and helpful... I like dealing with her I know my needs will be taken care of...

Kelly Aguero

2019-05

The nicest people I have ever encountered! Plus you can do dmv transactions here if you sign up for roadside! Worth more than 5 stars just based on that!!!

Kathy Raschka

2023-09

AAA was very clean.. Everyone was friendly... my agent was very knowledgeable and very helpful

sharry hope

2017-05

Excellent service. The staff is very knowledgeable about insurance. I love the fact that there is DMV service here and I can register my vehicle and accomplish other DMV needs in a few minutes rather than waiting at the DMV for an hour or more.

Joe

2017-05

Thought they were awsome till Midas wrecked my truck and I found out the full coverage I've been paying for 2 yrs doesn't even cover my vehicle that was wrecked and totaled. Then when trying to add the new truck I was given the run around Horrible place if your looking for employees that care

Jacob Tanabe

2022-05

They were able to help me with some dmv paper work. It was quick and easy. Did not have to wait.

Chrissy E.

2022-05

AAA in Oroville gets a five star review from me ! Very helpful and quick ! Love DMV services also and special rates on roadside assistants plan half price for anyone !

Noah Phelan

2020-05

They helped me very quickly and overly helpful when I was stuck on the side of the road. Each time I've ever called AAA the employees were going out of their way to be more helpful.

Ralph Parrish

2023-05

Their DMV skills are bomb the only time I cannot get what I need done is whenever the DMV computer is down that is not their fault I love these people

Ivo Canterbury

2023-05

Super nice staff!! They even help you through dmv services and recommended good local smog shops!!

Beth Murphy

2021-05

We are so greatfull for Katie's help this morning getting are car registered from out of state. Katie was so helpful and kind. Bought membership because of Katie's kindness!! Thanks again!!!?