Occidental Veterinary Hospital

Michael D

2024-04

This vet does not seem to like animals. I wrote a bad review because they surprised me with undisclosed costs when I took my dog in. They were also condescending when I couldn’t spend $1200 on the full nine yards of care for my dog and could only afford the $450 of necessary treatments (that then turned into nearly $600 with the charges I wasn’t told about).She called me to see if I would take the review down but did not offer a refund for the surprise charges so I said no.That was a few months ago. Today I called them because last night I found my cat playing with a bat and realized I needed to get her a rabies shot asap. I figured that the vet and I could talk in person to hash things out and maybe put it all behind us. I took the review down and called. The receptionist was wonderful and concerned for my animal and was trying to get me in today. Then she talked to the vet. The vet is refusing to see my cat because of the review. So much for putting things behind us.

Pamela Wallace

2023-09

Dr. Lane is a GREAT Vet! She listens, takes time with you and your pet and thoroughly diagnoses and explains health issues and treatment options. Stella (my Staffie) and I love Dr. Lane!!!

Andrea Schools

2024-01

Dr. Lane has cared for all of my pets for maybe a decade. My pets have only gotten the best care at Occidental Vet. Dr. Lane & staff are top notch & I highly recommend Dr.Lane. My dogs actually love going to the vet!

Sarah Fisher

2024-04

Exam and vaccine prices are much higher than I'm used to, but, it was an overall decent experience for my kitten and I.

Keith Singery

2023-10

This vet helped us out in an emergency with our two dogs and got us in on short notice and provided excellent care. Also 24hr turnaround on fecal tests is very convenient. Would recommend.

Jodi Arata

2023-05

Dr. Graff provided excellent, compassionate, services to my mom and her feline companion of 18 years. With his help, a very vet aggressive cat was able to pass on peacefully at home, with his favorite human, in his favorite patch of sunlight. Picking up the cremains and paw prints afterward was made simple and convenient. My mom is older and lives alone, and I’m so grateful that she was able to say goodbye to her boy in this way, so thank you.

Shane Heller

2023-05

I have taken my dogs to Dr. Lane for a couple of years now (driving from Santa Rosa). She and her staff have always been caring, kind and efficient. Even during the past COVID period they have gone above and beyond for my pet's care. I am so appreciative and recommend Occidental Vet Hospital to all.

Lila Burke

2023-05

They've been rude to me about my dog. Talked down to me, stating my dog who wouldn't harm a ladybug is aggressive because they didn't know how to handle him when he was alone and hurt (in their care - pet parents aren't allowed in with animals since COVID). Fast forward to my sis needing an emergency visit for her dog yesterday. She's been their customer/patient for a decade. They had no room, offered no help, nothing.So she's been on a different emergency vet waiting list since yesterday, but her dog passed in the night.If you want a vet who will speak to you respectfully and take care of your dog, this one just isn't that vet in our experience.

Traci Gemail

2018-05

We we're vacationing in the area and our pup badly injured his foot. Dr. Lane and the staff at Occidental Veterinary hospital stayed after hours to care for our precious boy and couldn't have been more kind, compassionate and professional in their care and skill. We we're very thankful to all of them and highly recommend! Thank you so very much for taking first rate care of our little Harley Byrd who is now on the mend thanks to you!❤🐶👍👏

Summer Ferox

2018-05

I'm so glad I was referred to Occidental Veterinary Hospital! We have taken all 3 of our animals here over the past year and every visit is great. The staff is so sweet. They never make me feel rushed and are through in their diagnosis and treatment options. They are compassionate to their clients and every time they have answered all of my questions without hesitation. I have never been overwhelmed when I go to pay because they always go over treatment and cost options BEFORE they do anything and always work with me on picking the best treatment plan. Thank you Occidental Veterinary! You guys are awesome!

Jamie Archer

2019-05

I just took my two kitties and my dog to see Dr. Lane for their annual exam. She is very thorough when performing her examinations. Always helpful with suggestions and recomendations to improve their health and well being. Dr. Lane and her excellent staff are a Great team of professionals. I recommend them to anyone with animal companions.

mark sanford gross

2018-05

Occidental Veterinary is extraordinary. From the day we brought home our guy, Woof! at 9 weeks old to today they have been a outstanding and loving extension of our efforts and experiences in raising our special guy. Despite out two hour drive, whether it be unplanned, emergency or planned visit, the staff and docs are always on hand to not only help but provide Woof! with the familiarity and care he is so comfortable with. Whejn I say "let's go to the vet" you would think I said let's play ball! He runs in, stays attentive and you can see the trust in his eyes and action and they return the same. Woof! is our first dog and he is a high energy smart guy. He takes some special handling because of his know-it-all personality and the staff here under Doctor Lane has helped shape him into the special guy he is!!! They are unbiased, fair and over generous with their knowledge, time and attention! Thank you everyone.

Sherri Valette

2022-05

I just wanted to express how grateful I am to Dr. Graff for going out of his way to help my 19 year old cat and myself through a very hard time. He was more than compassionate and very kind and understanding. He took his time to make sure we were both comfortable and at ease. If you love your pets, Dr. Graff understands that love of a person and their pet.I can't thank him enough.God Bless you Dr. Graff and I'll always have a special place in my heart for you.You're the best...Sherri V. and Socks.

Ruth Antonini

2018-05

Overall, Occidental Vet Hospital is very good to excellent. Because Occidental is somewhat out of the way and 15 minutes to Sebastopol can seem like an eternity when you have an emergency, it is even more important to keep regular Saturday hours. Dr. Lane can seem aloof and clinical bordering and overly cautious and extreme in treatment. Better to be safe than sorry is my attitude, though. The front staff make up for the poor bedside manner. Each is friendly and competent and eagerly develop personal relationships with both you and your pet. We continue to choose Occidental Veterinary Hospital for our "go to" primary care pet services.

Silas Fermoy

2018-05

This is by far the most caring, down to earth and uplifting vet I have ever been to. After moving here from New York my cat Sasha got a disease called Feline Stomatitis. She had to have all but her front teeth removed and leading up to the procedure I was having nightmares about what her life would be like afterwards. Dr Lane and the staff here treated Sasha as if she were their own cat. They called us a few days afterwards to see how she was doing and remember her and my other cat Thompson every time I come in. Ive worked in customer service jobs my whole life And know how hard it can be to please everyone that walks through your door... I can only imagine how that must be when their pet is in pain and they just want you to fix it. Not to mention the fees.I told Dr Lane how Broke I was after moving here and she didn't miss a beat in cutting things off the bill that my cat really didn't need. I've had many vets in and out of my life and NEVER before this can I say that I've looked forward to going to them. This place is special. Something to be cherished in a small community where people remember one another and THEY remember your pet. Genuine is the word that best describes every employee I've met here. And Dr Lane puts you at ease the moment she walks through the door.I'm moving further away soon but won't be changing Vets anywhere in the near future!

Etelka L

2014-05

I love Dr Lane, and so do both by cats.Thanks to her experience and her honesty, she will "tell it like it is" and will not only advise you to provide the best of care for your pets, but you will know why you are doing what you are doing! Dr Lane is a straight shooter who leaves no doubt in my mind or questions unanswered. I love the fact that she has made me a more knowledgeable and active participant in my cats' care. She always explains why she suggests what she does and you are never left with the feeling that you have been bombarded with big words in order to be made to spend more money.My elderly aunt has also consulted with Dr Lane about her senior cat, who had previously been misdiagnosed and put through useless and expensive treatments. Dr Lane quickly found anemia to be the culprit, had the proper tests ran and Aero is now being treated appropriately. I recommend Dr Lane without hesitation.

Judy Rainey-Bellows

2018-05

Dr. Lane has been our fur babies doctor for 5 years now. It's a bit of a drive for us but we want the best for our pets. She and her staff are fabulous!

Dina Vineberg

2022-05

Sylvia has been such a great help in immediately helping us with paperwork that was needed from the Occidental Veterinary Hospital. Exactly what our experience has been with true professionals that care about pets and peoples needs. Thanks so much Sylvia!

Travel Guide To Hawaii

2020-05

Dr. Lane and her staff are providing medical care for Scooby, my son's 2 year old Doberman. We adopted Scooby when he was 1 year old. He had a lot of health issues. Dr. Lane worked with our Vet in Calistoga to diagnose and treat a bladder stone which required surgery. She is my doggie's "rock star" doctor. The kindness and support that she and the clinic staff gave us through this crises and ongoing is greatly appreciated. Thanks Occidental Veterinary Hospital from Rose

Sue On Maui

2019-05

Really appreciate how everyone here is so kind, patient and caring. I recommend Occidental Veterinary Hospital. My Princess Mahina passed last July and they assisted me with finding peace for her. When I adopted Pearlie Girlie (Rescue), Dr. noted that she had a really bad tooth, possibly from being hit by a car. The Dr. worked with me to find a solution. Oh, and they apply my "Senior Discount" on my bill!

Audessa Siccardi

2020-05

Loving professionals that care! I like that there's designated areas both for cats and dogs. 😺🐶

Cannon

2017-05

Dr. Lane and all the staff are great. Very kind, knowledgeable, and helpful. Dr. Lane did some major surgery on my pit last year, and probably bought him a few more years to live... After terrible experiences at Forestville VCA and at the Guerneville Vet, I would recommend Occidental Vet to anyone in the area.

PJO Kpop Fan

2018-05

Same issue as the review below. Just one example... I asked for a refill of my dog's heartworm pills and was told I could not purchase them without a full blood test. The dog has been on heartworm meds without interruption and I had blood works done when I got them 12 months earlier, so I declined a new blood test. Dr. Graff explained they recommend another test because there is still some risk... I thank him for the advisement and again decline. (The way it has happened countless times with my prior vets... they recommend the best option, you make the choice based on what you can/choose to pay for.) This is when the conversation turns awkward. He now tells me that I really must get the blood works, because "Dr. Lane sleeps better at night" knowing the test is done (I sleep better at night knowing I wasn't forced to pay for services I did not choose), and I realize they're truly not going to sell me the pills without a new blood test at every refill.Seriously? You'd think I was depriving a child from cancer treatment. Other than being so obviously greedy, it's just disrespectful to clients not to let them make these simple decisions every other vet lets them make. You guys are great vets... please don't stoop to this level of money grabbing.

Jane Gresham

2018-05

Dr. Lane, Stacy and everyone at OVH are excellent! We recommend them highly. We have a feisty rescue cat and they are so skilled and compassionate. We are so grateful to have found them.

Justin Ahlstrom

2020-05

Fabulous people, great location, good prices. They even deal with my PITA chuaweenie without issue. One of the staff somehow chills my dog out and is some kinda little dog whisperer. They all are equally as capable.

Beverly Jensen

2018-05

I find this clinic very compassionate and thorough. The previous owners were in it for the money but these doctors are very understanding of what you can afford and what is really needed. I trust my pets to them.

Daniel Gagen

2017-05

Very unprofessional and greedy operation that looks for reasons to add more services to bill you. They also "fired" us as customers with no explanation...what??! Analy is a much better vet with more doctors and support staff and run their business with integrity at a good value. Sad for Occidental.

Daniel Arendt

2020-05

Dr. Lane is extremely patient and kind with pets and people too. We are very fortunate to have her experience in West County.

Hilary Avalon

2019-05

The best. Service unparalleled. They do stuff here for pets that you can't even get at the pet hospitals in Santa Rosa. Impressive!

pamela mauricio

2016-05

THE OCCIDENTAL VET HOSPITAL WAS VERY INFORMATIVE BUT VERY EXPENSIVE MY CAT HAD A URINARY BLOCKAGE AND I NO THAT IT HAPPENS IN MALE CATS OFTEN THEY DID GIVE HIM ALL THE NECESSARY EMERGY TREATMEBT THAT WAS 300.$ ALL THAT I HAD WE THOUGHT THAT WOULD BE ENOUGH ALTHOGH THEY SOMETIMES HAVE A BLOCKAGE IN THEIR BLADER SO IT WAS TO HAVE SURGERY WHICH I COULD NOT AFFORD AND ONE THING ABOUT THIS PLACE THEY DO NOT GIVE CREDIT EVEN IF YOU HAVE TAKEN YOUR ANIMAL THERE FOR OTHER THINGS IT WAS SAD BUT I COULDNT PUT HER DOWN WHAT COULD I DO ? BUT THE RECEPTIONIST NEW SOMEONE WHO WAS LOOSING A CAT19 YRS OLD AND SAID THEY HE WOULD ALMOST 99% ADOPT AND PAY THE EXPENSIVE SURGERY BEING BROKE I AGREED AS THE MAN WOULD LOVE MY CAT AND TAKE GOOD CARE OF IT . MY ONLY HURTFUL PART TO THIS STORY IS I ONLY AGREED BECAUSE I COULD NOT AFFORD THE MONEY I WAS GOING TO TAKE MY DOG IN AGAIN WHEN THE RECEPTIONIST SAID I OWED REMAINDER BALANCE I EXSPLAINED AND SHE MADE ME FEEL AS IF I DIDNT CARE ABOUT MY CAT AND I JUST CUT AND RAN AS THE DR PUT IT .I GAVE MY CAT UP BECAUSE I LOVED MY CAT AND GAVE IT AWAY SO IT WOULD LIVE A HAPPY LIFE WITH A LOVING OWNER. AND IT TOOK THE REMAINDER OF CASH MONEY I HAD .I WILL NEVER GO THERE AGAIN FOR MAKING ME FEEL THAT I WOULDNT DO ANYTHING MORE FOR MY ANIMALS .THEY TORE THE URITHRA WHEN THE CATHERIZED HIM I AM NOT A DR BUT I THINKTHEY WERE ALITTLE HEARTLESS AND I NEVER HEARD IF MY CAT MADE IT AND HE IS WELL AND ALIVE AS SHE PROMISED. TO SAY I CUT AND RANBECAUSE I COULDNT AFORD A OPERATION IS OBSURD AND RUDE ,I ENDED UP TAKING MY DOG TO GUENEVILLE CLINIC WERE I WAS PLEASENTLY SURPRISED THAT THE NEW VET IS REASONABLE KIND AND PATIENT EDDIE IS RETIRED AND HOPEFULLY ON SOME BREACH WITH AN UMBRELLA GOOD LUCK ED TAKE YOUR CHANCES? THERE ARE 2 DR AND I WOULD RECOMEND THE MALE DR. NOT SAYING THEY ARE NOT GOOD DR, BUT NOT VERY UNDERSTANDING EVERYONE HAS BILLS .HOPEFULLY THEY WILL NEVER HAVE TO BE IN MY POSITION!