Tail Wag Inn Veterinary Hospital and Boarding Kennel

Mark

2024-03

Ever since I moved to Oakley, I took my dog here as he had a number of chronic conditions to manage. Everyone was very kind, empathetic, and knowledgeable anytime I had questions or brought the little guy in. Will miss interacting with such great people after my dog's passing. They made his final years so much more comfortable

Denise Hood

2024-04

This was my dogs, Testa Dura, first time visiting, just for a nail trim. The staff was friendly and professional. I didn't catch names, but the girl took the time to approach and really see what temperament my dog had. I appreciated that. I decided to mussle my dog, just as a caution because she was new here and is a chi mix. When the tech brought her back to me, did say that Testa definitely doesn't like being restrained. She was spot on, that's why I don't do her nails. Price was great and it's just down the road from me. Thanks to all the staff, we will be returning.

emily pooper (Emilypooper123)

2023-12

I wouldn't want to go to any other practice! So far, I have taken 3 of my kitties to Tail Wag Inn, the most recent being the newest of the family, Panda, a stray found outside in the cold. From the very start they were so kind and loving to both myself and Panda. Once found out a more invasive surgery was going to need to be done, they answered all questions I had and more, and made what was a scary situation much more bearable for me. Day of surgery went amazing, the team was fantastic, and they took such good care of Panda, it was really a wonderful experience. 10/10, will always come to this practice, and will always be my first recommendation whenever anyone asks.

Eddie Keator

2023-05

Initial impressions, not a chain vet office... thank you. Awesome front office staff, Dr Lorie is complete and thorough, professional, and personable. As with solid professional services, you get what you pay for.

ilma redzic

2024-02

really amazing workers. i took my kittens to get spayed here and everything went well. they are so kind & informative. i definitely recommend

Zayda Koerner

2024-04

I had a wonderful experience, the Dr was very nice , her staff very courteous, I will go back. No hidden fees at all. Up front with everything.

K CD

2024-04

Dr is horrible and very insensitive. We always heard bad things but wanted to give her a chance and she traumatized us and our pet.

April Padilla

2022-05

I had a really awful experience with them this week -- no animals are harmed in this story.The rescue I foster for was doing a trial run to for spay/neuter surgeries since we have so many kittens right now. Myself, 2 other fosters, and Tami, who arranges the appointments, met over there at 9:15am. Usually, you can have one person do the transport for everyone, but they wanted all fosters to be present. Ok, it's our first time with them.Some of the intake questions they asked were a bit strange. "Where did the cats come from?" Then they asked where they were GOING and how soon they would be up for adoption. Huh? After taking them inside, a vet tech brought out a carrier and put it outside the door and said it needed to be cleaned before pickup. From then on the office manager kept coming out. She was hostile & condescending from moment one. She even remarked on how it was odd to see a group, that she was used to "interviewing" families one at a time. Tami reminded her that they had asked for all of the fosters to be there.She came out again to ask about ringworm. I mentioned that yes, my boys had had ringworm and they had been treated and had been clear of it for almost an entire month. Her: "what do you mean clear?" Me: "of the ringworm. They don't have it." Her: "well how do you know?" Me: "They don't have any lesions and they don't glow under the black light." She wasn't really waiting for me to answer before she asked her next question. Everything was overlapping and she had no patience or interest in what I was saying.Next time she comes out, she flat out TOSSES another foster's carrier down outside the door and said "clean that up before you come back. It's disgusting. It smells like old pee." No, I'm not kidding. She continues the ringworm interrogation, asking us multiple times how much contact our cats have had with each other. (Answer: None, but she won't accept it).It all just keeps spiralling downhill, but she's stringing us along. Scolding us while at the same time saying that they are still going to do the surgeries. And we are keeping it together because, to US, it's about the kittens. Shouldn't that be what it's about to a vet's office, too? I don't suppose I'll ever know why, but apparently her goal was to humiliate us.She told me my boys were "covered" in glow and it must be an environmental contaminant! She kept offering me handouts on how to sanitize my kitty area. A couple of us mentioned using Lotrimin powder and that glows. Ms. OM insisted that wasn't true. (Try it yourself & then tell me why this woman was lying to us.)By this point we e just wanted to get our cats back and get out of there -- because OF COURSE after keeping us there for over an hour they declined to do the surgeries. We all left mad, shaking, more than one of us nearly in tears. I have never been treated like that before, and certainly not at a vet's office. By the way? When we all got to our (separate) homes, we got out our blacklights again. Not a single glow. None. She wasn't just mistaken, or uneducated, or stubborn -- she was lying. If you go there, ask her why.

Albert Brady

2023-09

Very nice to talk to no rushing in an out Buster was a happy boy at Tail Wag Inn thank you

Angela Tornatore

2023-05

The entire staff was so kind. The Dr and nurse were so helpful, knowledgeable and patient! It is hard to find a good vet for Guinea pigs. Highly recommend 💯🙌🏻

Shannin

2023-05

My family has used this vet location for several family pets, extended incl. For everything from routine spays & neuters, emergency(when after hours was avail) and most recently, unfortunately, for euthanasia. This most recent was by far the nicest experience thus far, and that seems weird to say under the circumstances, but having been thru the losses of 2 pets, EXACTLY a year to the day apart, I found the staffs considerations to be entirely compassionate every step of the way. Starting with the front office staff, to Dr. Lorie, and the male tech who came in to retrieve my lil SumthinSilly once we were thru saying our goodbyes. The energy of all was really appreciated, and I can't say enough about specifically, the sweet soul of the front desk. She made the experience bearable in more ways than other sites care to do nowadays. I thank this clinic for having heart towards us when ours were truly breaking. Thank you again, until we meet again for a pawsitive need, I will share in the good word of a job well done! Kindest Regards to all of the staff, and thank you so very much! ⚕️ Shannin, Silly, and the rest of the fam & furs here at the wright household 🐾

ZoomZoom

2022-05

I took my kitten 😸 in to get her spayed. The staff and the vet were very nice and helpful. The doctor explained everything and what it meant and why. I will bring my pets back. My kitten was taken care of and the surgery went great! They gave her a shot that lasts 3days for pain, very thankful for that.

Andrew McWhirter

2023-10

Great place to take your little buddy nice service great people running that place. I will definitely be back if anything happens to my little furry buddy.

NiKKI Bizy

2022-05

Very good.. took care of my baby. They didn't have any appointments,but I said she has diharea with blood and they squeezed me in. Haha Turns out she's ok, but glad they checked her..Not just in it for the money..squeezing her in shows they care ❤

Kim Duncan

2020-05

Dr. Lori was so nice & knew what she was doing. Our Dottie a 6 year old whippet mix went to see her because she hurt her back leg playing. Dr. Lori office staff were very nice & caring as well. She is right before you go over the bridge going into Bethal Island in Oakley.

Daniel Isom

2021-05

Crooks they tell you one price over the phone then after the procedure it's a totally different more expensive price. Had my cat spade there. Had to go back a month and a half later from complications from the spade. Which they charged me even more money for fixing. Completely un professional and doesnt work with you on payment. Will never take my animals there ever again and strongly suggest you dont as well.

Tamiko Lewis

2020-05

I love this place, staff is great and they know you by your name when you walk in the doors. Good reasonable price for boarding. Most importantly my fur babies start wagging their tails as soon as we pull in the parking lot.

Dawn Iverson

2021-05

They said they would have our dog awake and ready at 4:45 after his surgey. They also said they would call us at 3:00 to let us know howeverything went. We had to call them to see how he was and what time to come get him. We got there and they made it seem like they forgot to wake him up. We drove home with a huge Malinois that was too groggy to get out of the car and that we couldn't lift. On top of all of that they didn't bother to clean the blood off of him.The vet was rude on the phone about how rambunctious he was about meeting new people, he happens to love new people so he gets really excited. If we knew how they were going to be we wouldn't have brought our sweet boy there.

Sam B

2021-05

My dog was bleeding from his mouth and called this vet. They quoted 45 exam fee.. then added a blood test which I Approved. Then a 3rd phone call saying it would cost 500- 1000 depending on how many teeth they need to extract. They refused the full exam and recommended pain meds and antibiotics for 2 weeks. My dog continued to bleed on Sunday and had to take him to another vet since they weren’t open. The 2nd vet looked at the paperwork and explained I was billed for additional tests that was not needed for the condition my dog was experiencing. A fecal exam and heartworm/tic. They suggested calling them to question the additional charges . I called to inq and was told the doc would call me back to explain but never did. They get over on customers and do tests to up the fee. Exploring legal actions and BBB. Please stay away from vets that take advantage of people, unprofessional and deceptive practice.

Sarah Debusk

2022-05

I have outdoor cats and not a lot of money. Every issue no matter how small they cannot help without a full work up and appointment. They can't let me know what other good solutions there are unless I'm buying their services. Their appointments are expensive and there is no way to get any help from them without paying $60+. I recommend not going here from my experience they are way more interested in money than helping pets unfortunately.Edit to include response: You already prescribed the medication in the past you said he needed to be weighed when I called today and when I said I couldn't come in you said you could take a fecal sample instead. If you could take the sample instead of weighing and still prescribed it then how is the weighing required? Last time I got the same medication I came in but never gave the fecal sample and was prescripted the medication. It's reworming solution. I'm trying to get a quality version for the health of my pet. But I will go to petco and get what I can for 1/5th of what you're charging to weigh my cat.Go to central blvd vet in Brentwood instead they helped for less.

Jan St. Onge

2019-05

Dr. Lorie is the best! She called us one day 13 1/2 years ago to tell us about a very special puppy who was found in the street and dropped off in her care. We were rescued by this precious Aussie-Sherpherd/Duck toller mix puppy, Sienna, who has cared for us and stolen our hearts. An amazing matchmaker, Bless you and Thank You, Dr. Jane.With love, Jan & Gene & Sienna

Anna Leontine Ortiz

2020-05

I used this vet when I realized it was the cheapest in our area. We ended up having to put our cat down after a month and a half of her being ill but they were patient with us, our needs, and our financial situation. The main vet lady came off pretty strong and had poor bedside manner but she did her job and that's what we gave her money for.

BzyMoM Out North West

2017-05

Dr.J. Lorie was able to see my sick young cat within the hour i called. The staff, janie, arlene & rosanna did 3 follow up calls in the next week to check how my cat was recovering. She offers exams, xrays, medinces, emergency surgery. Vacation borading for dogs & cats. They are a little bit more in cost i think than other vets, but, if you didn't have health insurance- how much would your dr visit be?

RB 00

2019-05

Tail Wag Inn is a great place. I had reserved for my dog to stay at another kennel however my dog developed a skin allergy right before we were going on our trip and the kennel said they could not take a chance on my dog staying there because he may be contagious even when my dogs vet said he wasnt.So last minute I called Tail Wag Inn they called my dogs vet had the vet fax over his records and they accomadated my dog. Turns out my dog wasnt contagious.From now on I will be using Tail Wag whenever I and the family go out of town and my dog Domo needs a kennel. Staff is very friendly and it helps that it is a pet hospital too just in case something happens.The place is nice and clean and from what I saw the Kennel has AC just in case your pets stay during the summer months.As far as price Ive only used one other kennel for Domo to stay in it was a little cheaper or comparable to the other inn but not by much. But for the service that Tail Wag Inn gave me its was/is worth it.

Dylan Pratt

2020-05

They made one of the saddest days as easy on my family as they could. They even mailed us a beautiful card with paw prints from our Bella. Great staff and knowledgeable Veterinarians!

Vicky Aldana

2022-05

Great pricing. Wish I would of been told to wait in the car, no signs, nor even verbal instruction. Appointments are readily available, not much waot

Nikki Karimzad

2021-05

Thank You so Much for Spaying the 3 feral cats I brought to you. They are back at the Nursery. Great Patience. Peace

Mr. Olaez

2016-05

Overall a great veterinary, had a friendly environment , was fast and efficient when i took my pup here. Highly recommended for all pets.

Jon Carlson

2021-05

Always helpful and friendly staff.The veterinarian is knowledgeable and diligent in her care for your pets.

Tom Rogers

2018-05

I have a 16 year old dog named Happy who was attacked by a wolf he fought bravely but the wolf overpowered him and he suffered much injury the tail wag in has saved Happy's life several times they are extremely caring individual's and highly competent and professional.