Pet Food Express

Martha “Marz” Zamora

2023-12

Staff was attentive and helpful! I come here to get a variety of high quality wet food for my cats. A few months back, I found a stray in my neighborhood and came here to get bathing supplies. The entire team gave me a rundown of what I needed to do to get the kitten clean and ready for its new home.

Kristi Oloffson

2023-05

My dog Dolly and I LOVE this location! Seriously the most friendly & helpful staff ever. We love visiting and buying all our treats and food here. Always organized, and best of all they have awesome product knowledge.

Lucy Morgan

2023-05

I LOVE this location!! Super accessible right on piedmont ave! The layout is easy to navigate, products are always stocked in view, the baths are great after a muddy hike, and the employees are always so sweet! I even pop in there without my dog just to say hi to any cute pups that happen to be around! (Special shout-out to Seren, thanks for helping me find exactly what I needed and for teaching me more about my dog's nutrition!!) Can't recommend this store more highly :)

Karianne Burns

2023-10

Person with blue and green hair working the register was unfriendly and rude. No kindness towards my dog. We are spending lots of money and trying to leave as fast as possible before closing. Dog steals a cheap treat at snout level and all they cared about was making sure they ring us up for this negligible treat. No kindness or compassion for trying to gather all these items with no help from the multiple workers walking around the store while dragging a big dog along. No humor or good nature for spending so much at their store or being a frequent customer. It’s about the friendly experience for return customers, the kindness toward our pets, and some humor! All this can be bought online !

Sam Townsend

2022-05

Never had a better pet store experience. The guy who helped me was super knowledgeable, answered all my questions. Came in just to pick up litter for my sister's cat and walked out with some free new food for mine who's had some recent tummy upsets with her last food. I picked up some Weruva wet food with pumpkin and mackerel and she went nuts for it, plus their buy 3 get 1 free meant I had a treasure trove of toys to bring home to her too. I won't go anywhere else now. Goodbye Petsmart, thanks Chewy, but this is my new sole supplier now. Highly recommend.

Hugh Rutherford

2020-05

Super friendly staff, always excited to see our pup and was very helpful. Great for a quick stop in while on Piedmont Ave, and they have the weekend Vet service. We had one happy puppy after our visit!

Christine

2023-07

Perfect little pet store! I stopped by while visiting my daughter at college, to pick up some treats for my pups back home. I loved the biscuit assortment on the end cap. You can mix and match, and then pay by weight. I got a nice variety for one pound!

Savannah Hall

2023-05

I come here often and always have such a pleasant experience. ALL of the staff are so warm, welcoming, kind, and helpful. Customer service is unmatched. The individuals who helped me today went above and beyond to help me with my flea situation. Thank you <3

Arnaldo Marra

2023-08

I have been shopping at this store for 6+ years and spend an insane amount of money on dog products. I have never returned ANYTHING. I recently found out my dog has a chicken allergy and had a UNOPENED bag of chicken food my partner bought 1 month ago that I wanted to exchange. I didn’t have the receipt but since I wanted an even exchange for the same product, same price in a different protein I thought it would be easy as I have done this in the past.I ask an employee to exchange the product and eventually the manager and they both say that they can’t do that without a receipt and that it’s a recent policy in the last seven months. Also who the hell is stealing giant bags of dog food??? Wouldn’t it be easier to steal smaller things? Anyway I think ok, fine, company policy. I then read the return policy and it’s states:“No receipt? Or beyond 30 days from purchase? Within 60 days of purchase, we’re happy to issue an exchange or merchandise card at the item’s lowest retail price in the last 60 days. Merchandise card can be used for future in-store and online purchases, cannot be redeemed for cash, and will expire one year from date of issuance. Refunds, credits, exchanges, and online order pick-ups require your name, address, and a government issued photo I.D.”“Additional Terms and Exceptions Pet Food Express reserves the right to limit returns at our discretion. Discontinued or discounted items marked as “Last Chance,” “Final Sale,” or similar, and bulk biscuit purchases are not eligible for return or exchange.”“You must have a valid receipt to return or exchange any of the following products: (i) Electronic merchandise, (ii) Grooming Tools, and (iii) Medication, Flea & Tick Products, Supplements, or Vitamins.”“Refunds or exchanges on sale or discontinued purchases will be refunded at the price you paid. Purchases using our B3G4F (Buy 3 and Get the 4th Free promotion) will be refunded at a 25% price reduction for each returned item, but may be exchanged for items of equal original price.”I go into the store and I show the manager the return policy and they state that doesn’t apply to food. I retort that no where in the return policy does it state that food is disqualified from this policy and the manager SCOFFS in my face and tells me I’m not exchanging your food and that I need to leave the store. I worked in a holistic pet food store as my second job and could never imagine treating an customer the way I was treated.Furious I call customer service and explain the situation and he goes that’s right. I read to him the return policy and he also laughs in my face and tells me I’m wrong. I ask him to read the return policy paragraph that says I’m wrong and he says I don’t need to I know your wrong. I ask to speak to his manager and he tells me he is the manager and hangs up the phone on me.I will never give this store my business again and shame on them for their terrible customer service and FALSE ADVERTISING.

Ethan Prantera

2023-08

Terrible customer service. The manager treated my partner like he was meth head stealing dog food after being a loyal customer for 6+ years because he wanted to exchange unopened chicken dog food for a different protein due to my dogs new chicken allergy. Truly unbelievable.

C M

2023-11

Always friendly staff here, good parking in the lot or down the street.I come here to wash the dog and get him a treat but it's now 18$ a token

Jennifer Kim

2023-05

This is the best pet food express of all the pet food expresses in all the land. I love this store but it’s nowhere near how much my dog loves this store. She’s treated like a rockstar every time we visit. The manager (Sky!) is exceptional and the staff are consistently stellar—they offer great recommendations and help you troubleshoot issues for your furry companion. Feels like a neighborhood store with a great sense of community—all businesses should be run like this!!

Kyle Herbert

2023-05

I don't write reviews often but I've been to the Piedmont Ave location twice in the last three days since adopting my first dog and the support that the caring and knowledgeable staff there (especially Jessy, sorry if I spelled it wrong) have provided has been phenomenal. Their deep love for animals shines through and they create community out of a chain retail experience. Roux and I are excited to become regulars.

Sandra Benetti

2024-03

Well organized store and knowledgeable and friendly staff

Sebas Yturbe

2023-05

Toni, Toni, TONI!!!! Toni made my day! She is proof as to why I love this location SO much. I will go out of my way to come to this Piedmont location just for the service. I love it here. Big shout out to Toni for giving me the advice I needed to help my pups tummy feel better! I’ll see you all soon!

Sara Antunovich

2023-05

All locations are friendly but if it was a competition, this location would win. I walked in to compliments on my coat, Ithen didn’t pass any worker without a genuinely sweet greeting. I felt like I was among a group of friends. Knowledgeable about the status of my cat cans that are out of stock, they let me know there was a waitlist for my particular brand, they then checked it at the other stores without me asking, they had great suggestions for what I could do in the meantime if my cat won’t eat another brand if it came down to that, they gave me a sample of one kind of cat food for her to try for free, I felt like I was laughing a lot and they also treated me to pictures of their cat. The best customer service at a pet store I’ve ever had. Wonderful.

T. Arroyo

2022-05

Had a wonderful experience while checking out the place for the first time. I've heard good things about this location & it did not disappoint. The staff is knowledgeable & helpful which is a huge upgrade from other pet stores. Will return.

Erin Leigh Pribyl

2022-05

I’ve always had wonderful experiences at this location, & today was above and beyond! I came in looking for help with my boarding client dog’s licking obsession on a skin lesion. Ton went above and beyond with gaining my dog’s trust & helping find a solution with bitter yuck & a yak milk chew.Thank you for all you do, Toni!

Kyle Huscher

2023-05

This is one of my favorite pet stores. I recently had a small billing issue and the store manager, Chuck, was outstanding in his resolution. Will be back.

Brian Woodward

2023-05

I was very impressed at their knowledge about the products they carry. It's important to me that the employees know what they are selling and can best fit the product to the needs of the customer. Thanks!

Johnny Oakland

2020-05

The store was great. The bath was great.... unfortunately the staff made me feel extremely uncomfortable when I was trying to get treats for my dog after his bath... they just followed me around and ask me over and over if I needed help... they really don't need to treat everyone like they're going to steal something I was a loyal repeat paying customer as always and they treated me like a low-level Criminal... I'm almost going to chalk it up to the fact that they were all new people that I hadn't seen there before

V Tancredi

2017-05

Good selection of quality foods and supplies, staff is always kind and helpful.If you ask about their really cheap options for cat litter they have super cheap stuff out in the back.They have a return policy which is awesome if your pets don't like the food you can take it back. That is unique huge bonus.They also host pet adoptions and have a publicly available wash station for your dogs and the back. Great pet store.

Abigail Aragon

2023-08

Love my local pet store. Everyone is super friendly whenever I come in.

Lesly R

2021-05

I had came to this particular location a couple months ago because my cat had Fleas and I had no idea how to go about it. I asked a staff member and she was so helpful! She told me everything I needed to know. I came in again today to see what I could give my cat for nausea and a young lady named Rebeca helped me out. She was very nice !!! And the best part was that she didn’t even charge me!! :)

Lora Torgessen

2023-05

Best service of any of them in my area. Employees were focused on customer service, not each other and/or their cell phones.

Rachel Beach

2019-05

Staff is very helpful---they are available for giving advice and will offer to help you to your car. Store is clean and welcoming. They are very accommodating with returns--for example if your pet doesn't like the canned food you buy, you can return the remaining cans. Selection is pretty good, food and litter, etc are good quality, carefully considered. There is a nice dog washing station and occasionally they have animals for adoption. They also sometimes have fundraising efforts for animal non profits. Overall it is a really nice store and you can tell they care a lot about animals and making sure they get good products and care.

Allison Mahaney

2022-05

this is my local pet food express and they are so lovely and kind and helpful ALWAYS! whether it’s an online order and an item cannot be fulfilled or in store help they are great! DJ is a rockstar and i look forward to many more pleasant experiences shopping here for my kitty, Sid. he says thanks mEow! Sky was also a great help!

Angela Yi

2020-05

Amazing customer service, super helpful and very very sweet staff. They remember my pups the way every neighborhood staple knows its locals and I find it very endearing considering I tend to shop here somewhat irregularly (bc I'm lazy = delivery). Also, truly great selection of products in both quality and variety.

Mia Ferguson

2022-05

An outstanding chain pet store. Not only are staff knowledgeable, but they all seem passionate about working with animals (humans included). The products are diverse and more eco and health supportive than most pet supply stores, especially chains. 3 for 4 deals on treats and toys whenever I'm in.They also support local shelters and foster providers.

Angela Lawrence

2020-05

I will only buy my pet food here. It's an Oakland company. They have great selection, the staff is always amazing and helpful and happy to talk about my pet or theirs. I love that you can bring back anything and they'll donate it to the SPCA, even opened food. It makes me feel better about my picky cat. They have reasonable prices. Parking is super easy and they're also on Prime Now.