Critter Pet Care

Susanne Cameron

2023-09

We had been planning a trip of a lifetime - 7 weeks abroad - and one of the most important things was also one of the hardest things to do and that was to ensure our 1-year old sibling cats, Daisy & Spunky, would be in a secure and caring environment while we were away from home.We found there are many places that board cats in “2’Wx2D’x2H’” stainless steel kennels with 1 or possibly 2 hours of daily “out of the kennel” play time. Although they may be clean and secure, that type of a “confined” environment would have been difficult for our cats to endure even if just for a weekend (especially for Spunky who is very sociable and inquisitive); 7 weeks would have been grueling for them. They would probably be wondering, “what did we do to be abandoned like this?”.Thank goodness we found Pam & Critter Pet Care! The design of the cat house is wonderful and the size and multi-level layout of the kennels, some of which could also be expanded to double wide for bonded pairs like ours, allows cats to “hunker in” and feel secluded, or to peek out through their window for watching birds at the bird feeders outdoors. Cats also get to explore and commingle or just chill in the common areas, or they can trek/jump up to the many perches mounted high along the walls of the cat house.We missed our cats to pieces but really appreciated how Pam automatically kept us updated with photos and info about what they were doing throughout our 7-week trip. It gave us great peace of mind and our reunion confirmed how well they were cared for during their stay. We will not hesitate to leave our beloved Daisy and Spunky in Pam’s care the next time we plan a vacation or require boarding services. Thank you very much, Pam, for providing such an important service, a cozy and engaging boarding environment, and for truly caring about the well-being of our pets. . . you’re the best!

Allikat Martin

2021-05

🐾 I highly recommend Critter Pet Care. My cat has special needs and they treated him like a 🤴. They knew I was anxious about leaving him and kept me updated daily and even sent pictures. The little 🐈 house has AC and is set up very nicely specifically for kitties.😻 The owner is easy to work with and very accommodating. They take care of 🐕 as well.

Linda Fitzgerald

2018-05

I am so happy I found Pam! I met her when I was moving and also going on a trip, meaning maximum cat-life interruption and I was super stressed about how it would all go. She was totally communicative and reassuring while I was away, sending pictures of obviously-happy cats. She has also helped with vet visits and advice. It is so great to work with someone who cares about your animals as much as you do (and knows so much more). My only reservation is about spreading the word so that she might be hard to book! But she deserves recognition for providing such an outstanding and important service.

Érika Padilla-Morales

2023-05

Critter Pet Care takes excellent care to set an environment that allows the cats to feel at home and loved and for cat parents to feel completely at ease for their care.Pam and her staff are absolutely intuitive in their care for pets. She's personally taught me so much about cat behavior and how to be a better cat companion as a newer pet parent.Thank you for always offering a wonderful home away from home for my cats!

Sam Grace

2023-05

I cannot recommend Pam highly enough for anyone with a pet. I hated to leave my old dog, recovering from an illness, with anyone, but she had come recommended for her transparency. Pam went above and beyond making my dog comfortable and cared for when I had to leave town. When i found I couldn’t get home when I had hoped, she made it work to keep watching him even though his care needs were more than we expected. She let me know how he was doing every day, and was incredibly kind. Pam will always be my first choice for someone to care for my pet.

Eduardo Castillo

2022-05

Pam is a great person, she is extremely responsive, caring and knowledgeable. This place inspires trust!We lodged our dog and cat during one week and they both had a very good time under their care.Pam took me home with my pets the day we checked out because there were no Uber or Lyft drivers available. It was so sweet and kind of her!I would highly recommend this place for cats and dogs.Expect questions about your pet’s health, behavior and a meeting session for dogs.

Zeeshan Haque

2021-05

Pam is very professional and knows how to handle both cats and dogs. I had left my two cats with her for a day. She has a very good set up where our cats could feel at home. The cages were set up in such a way that the cats could also look outside at the world or lie in a secluded spot if they wanted. There was even a bird feeder right outside the window, to keep the cats entertained. I definitely recommend her place if you want your cats taken care of while you are on vacation.

Rachel Liebman

2018-05

Pam is incredible! My rescue pup was isolated for many years and after only a few weeks at daycare, he was much more sociable and calm. He has separation anxiety and has a really hard time being alone, so Pam has been a godsend since I found her about a year ago. She takes really good care of my pup and updates me with pictures and status, which is nice while I'm at work. She is super flexible with drop off/pick up times and always responsive. It's amazing how she is able to socialize dogs with cats, dogs with each others, etc. Also, the backyard is amazing! Huge and lots of room for dogs to play. My pup can't wait to get out there and run around:) Highly recommend Critter Pet Care, Pam is truly a lifesaver.

Shannon Riley

2021-05

Leaving my kittens with Pam for the weekend was an absolute pleasure! She was so enthused and responsive. She kept us updated on how they were doing and sent pictures of them playing. I will definitely be using her service again and would recommend to anyone in the area needing pet care.

Kelly Smith

2019-05

Pam at Critter Pet Care has been doing a great job for myself and my furry family members. We like to call her Auntie Pam, and she is like a second mother to my young kitties. Along with all of the regular responsibilities of taking care of food, water and litter cleaning, Pam also plays regularly with them (has even bought them some really fun toys and treats), brushes them, and also sends me photos and regular updates when I'm away. She is also willing to water my outdoor patio plants and she brings in the mail. I can be easy in my mind knowing that all will be well at home when I have to be away. Booking and communication has always been easy. I really like using her online portal where I can book and confirm upcoming visits. Finally, when I have last minute changes to my schedule and need to add or cancel visits, she is always willing to accommodate. We are so lucky to have found her and truly appreciate her wonderful care and service!

A.J. Bondi

2021-05

Pam Schams, the owner of Critter Pet Care has been providing potty breaks and boarding services for my dog, Bertie for 6 years now. I recommend her services to anyone with a cat or dog old or young. She is very attentive and caring with my 14 year old chihua-mix. When I board Bertie, I am rest assured that she is going to be in the best hands because her facilities are amazing.For instance, the cat house has custom made rooms for each cat or if she has only one cat boarded then the whole house is theirs to play and be free in. Her facilities for the dogs are well-maintained and fun for all. She will meet your dog's needs whether that is following instruction for a special diet like mine has, medication or any other needs, she will provide responsible care for your loved dog or cat.In addition to dog walking/ boarding, Pam has also assisted me in trapping, fixing, and releasing 9 members of a feral cat colony that lived in my backyard. She was tremendously resourceful in assisting me in finding medical treatment and homes for all of my feral kitties. I am incredibly thankful for her as well as her business. She offers the best pet care around the Oakland area.

Eileen t (Eileen Dervisevic)

2020-05

Pam is great! My two small dogs love staying with her. They join the pack immediately, even though one of them is generally very shy, and they did great. I highly recommend critter pet care for daycare or boarding.

Wesley Schon

2023-05

Pam was rude, unprofessional, and unreliable. We had to have a friend go get our dog from her halfway through our vacation. She caused a ton of stress for us. If your dog is medium-or-larger and/or high energy then she probably can’t handle it.

Michael Arnold

2016-05

Pam's fantastic. She's very accommodating and professional. Has excellent follow up and keeps us up to date when Maggie May is staying over. She has a big back yard and makes sure all the dogs get along fine. Highly recommend Pam.

Mohighmin Bashir

2016-05

Pam is the best and I cannot thank her enough!!!I was looking for a pet care for our dachshund for long duration (40 days). He is moving to Australia and needed to be without us in SFO. I was really concerned about finding something where he will be comfortable and feel at home. Our petrelocation consultant recommended Pam at Critter Pet Care. My brother went to see the facility and was really pleased with it. There are separate fenced areas for cats and dogs.Pam proved to be the best person to take care of Dashy. It has been more than 3 weeks now and Dashy is feeling right at home. He is very happy and enjoying it like a vacation. Pam is taking really good care of him like her own. She is feeding him extra supplements to make his coat shiny, dressing him up in warm jacket when it is cold and taking him for good walks. Dashy is loving the backyard and enjoys sun baking.Pam provided me with regular updates to me and keeps sending us picture of Dashy and his girlfriend, another dachshund that is staying there.I must say I was very nervous about his stay and the whole Australian move but Pam has proven to be an Angel. She was willing to go an extra mile to help us. I would really recommend everyone to use Pam’s services for any short term or long term boarding of their pets.Dashy is now home and I am sure he misses Pam and Critter Pet Care.A big THANK YOU from Dashy and his family.

Hoy Thompson

2023-05

She spoiled my 2 cats! They begrudgingly decided to come back home. FuzzyBrats!Pam runs a great service and if it wasn't for her level of service - I could never travel.

Kevin Walsh

2020-05

We’ve had Pam stop in to look after our cats during our most recent trips. She gives us daily progress reports with photos, and she even left them an unexpected Christmas gift bag!

Wendy Hsieh

2023-09

If you're new, don't expect a call back.I was told to text all vaccination records then, I'd get a call back and we would discuss further about joining Critters. But, I never got a call back.

Michet Sylvester

2021-05

Pam is very nice Knowledgeable regarding animals I love the set up She has for her borders and some with Special needs. The place is so cute and peaceful.

James Preston

2020-05

Great time for our pup to play with other fun beasts! Love how exhausted even the next day 🐾

Patrick Gerlach

2023-05

A wonderful place that takes great care of your pets.

Kat W

2021-05

Perfect for cats! A clean and fun environment for kitty cats!