Petco

Garima Gupta

2024-03

I like to go here due to the convenient location. We visit once a month with our pup to get her treats after sampling the ones she likes. This is also a good place to get sample size kibbles to test which ones your dog likes before buying a full sized pack. She likes watching fishes, smelling dog food and knows the visit is solely for her. I wish there were more discounts available on items.

Abby Shen

2024-04

Got my first ever guinea pig at this Petco, and I’m very happy with my decision! The staff was super helpful explaining the logistics of taking care of different rodents.

Lydia M

2024-02

We just adopted our sweet senior boy. He badly needed a bath and his nails trimmed. Petco took great care of our sweetie! The staff were really friendly and explained the whole process to us. Our dog was not nervous at all (despite being very nervous about our attempts at home baths and nail trims!). The cashiers were very nice and gave our doggy treats. He was really excited to pick out his post-groom bone.

Zhenyi Tong

2024-01

Made an appointment with the groomer Kayla for a haircut. 4 days later I found a cut scar under my pup’s front leg. Don’t think will ever come back again. This is truly dissatisfying and unprofessional.

Natalya Adam-Rahman

2024-02

Used to love this location, especially for the friendliness and love with which they treated my pups. Unfortunately, the grooming staff treated me and my puppy quite poorly. They:1. Spoke to me condescendingly about the frequency with which I choose to groom my puppy and my choice to give him treats around the time of grooming2. Were overbooked and took 2 hours to bathe my dog. This is longer than required and exposed my puppy to a longer bath than he needed or should have had3. Told me that I should invest in a trainer for my puppy without asking for any context about his training. Respectfully, he has an experienced trainer who he has worked with in a private and group setting. Obviously, the issue was being professionally groomed for the first time, and this is something that the groomer should be equipped to handle.I understand that feedback from the grooming staff might be well-intended, but it simply came off as condescending and tone-deaf. These are not the type of people I want around my family and my young puppy. Sad because this was one of our favorite stores to hang out with our pup in!

David Sawatzke

2023-10

There is dog pee on every post and trash can the length of the walkway. You would think Petco has an interest it keeping it clean. You know they have cleaner and all natural repellent

Kathleen Verzi

2024-01

Great place to shop, customer service was above and beyond. Very helpful. This will be my go to needs for everything from vet services, food and best of all the grooming department. Shout out to Kayla who made this first time pet mom to a Maltipoo, feel very comfortable and assured that Buddy's in great hands!

G Ortiz

2024-01

If you want to have a pleasant visit with nicer people, I recommend the Petsmart on Charleston. There's a difference between making sure someone is 'ready'/'prepared for a specific purchase and making someone nervous that they can't even answer questions properly.Thanks!

LC

2024-03

I liked the 10% discount offered, ordering online & pickup happened within 15 minutes, customer service in store was quick & friendly.

Peter Gregus

2024-03

Brought my dog to get groomed and wound up with a $334 vet bill. The cut too close on the butt and caused irritation that my dog chewed until it was inflamed. Not cool.

Sharon Chinen

2024-02

It was difficult to sign in to the website, but when I finally managed it, the local Petco followed through. I was notified when my purchases were available and when I picked them up, was greeted cheerfully, checked in, and given my purchases. Friendly and helpful place.

Forest

2022-05

Better service than I expected at a Petco: an employee helped me get the stuff on my list, showed me fish, snails, and plants. I walked out with $77 in snails and plants and stuff. Not entirely sure why I need all this but glad the experience was good!

Stacy Smith

2023-12

Let me start off by saying I am someone who very rarely writes a review for a business of any kind, as they either require exceptional service, or exceptionally horrid service for me to review them. I had visited this Petco once before and had a similar experience as I did this time, however after my usual supplier(Petsmart) ran out of my dog's food I decided to give it another try, but it just reminded me of why I never came here again in the first place.When I first entered the store, I immediately noticed the lack of organization and the disinterested demeanor of the staff. When I approached an employee to ask for assistance, it took an agonizing 20 minutes for someone to finally acknowledge my presence, even after they said they had called someone. The staff seemed more preoccupied with their own conversations than with helping customers. When I was finally able to grab the attention of a staff member, the woman who assisted me was exceptionally rude and unfriendly. It was as if I was inconveniencing her by asking for help in a pet store. I found her lack of customer service skills appalling, especially considering the nature of the business.In my frustration, I sought out the manager, hoping for a more professional and empathetic response. Unfortunately, my encounter with the manager only further diminished my opinion of this establishment. Not only did he seem disinterested in addressing my concerns, but he also displayed a complete lack of care for the well-being of the animals in the store. It's disheartening to witness such negligence from someone in a managerial position, especially when dealing with living beings.I left the store feeling frustrated, disrespected, and concerned for the animals under their care. It's evident that the staff lacks the necessary training and the management is apathetic towards both customers and the animals they sell. I strongly advise pet owners to seek out alternative stores with more competent and compassionate staff for the well-being of their furry companions. Instead I recommend you drive the extra 4 minutes to the Petsmart nearby, because this Petco is a prime example of how not to run a pet store or any store.

Brian S

2023-11

Rude staff.Every couple months I buy a heavy bag of pet food and I need someone to carry it and put it into my car.I sometimes purchase at the Redwood City Petco and sometimes at the Mountain View Petco. The Redwood City Petco staff has always been prompt and courteous. This is the second time the staff at the Mountain View Petco have been rude.About 2 months ago I went to the Mountain View Petco. There were very few cars in the parking lot and no traffic. There are 2 handicapped spots with none in use. I backed into a handicapped spot to make it as easy as possible for the person to put the heavy bag into my trunk. I stayed in my car and was ready to move if 2 handicapped drivers arrived and wanted to park. The woman staff member criticized me about *3* times about the parking.This time I went there (and parked in a regular spot to avoid any parking criticism). I called in, heard the greeting, pressed 4 for curbside pickup, and the curbside line began ringing. I saw staff in the store wandering around. After 3 minutes of listening to the curbside line ringing, I went into the store with my phone still ringing the curbside pickup line. I stood in the store in one spot for another 3 minutes looking for help but got none. There was a cashier ringing up a customer. Finally he (white male w dark hair, Herman?) came over and asked what I wanted. I said I had an online order and had been waiting for 6 minutes for the curbside line to pick up. He told me sternly that I should have asked him for help (rather than him asking to help me). I asked him if he expected me to interrupt him while he was ringing up customers. He again told me I was wrong for not asking him for help. I again asked him if he expected me to interrupt him while he was ringing up customers. He again told me I was in the wrong for not asking him for help. He finally picked up my order and put it in my car. As he walked away he told me "be patient next time". I had not complained about waiting six minutes for the phone to be answered. I think I was more than patient and was not complaining about the wait. I found his comments and behavior incredibly rude.I will not be shopping at the Mountain View Petco again.

ian newbury

2024-04

Really helpful staff when trying to find food for animals with food sensitivity,they really seem to know the products well.

Mark Teffeteller

2024-05

Imagine being trapped in a cage this small

Evan Yap

2023-12

Just had a quick, pleasant, and professional experience checking out my cat food with Daniel at the register this morning. Thank you for everything you do for the mountain view community :)

Leticia Gonzales

2023-10

Great store to buy things for your animals . But a buddy of mine was dumpster diving and found a few bags of live fish in there and a gecko in a box that was tapped. Thank goodness.But I think it would be great if y'all please don't be cruel and toss out live animals in the dumps

Marie

2020-05

Good selection and decent prices. They were out of stock of the exact product I was looking for (Eukanuba lamb & rice) so I got the chicken flavor instead. I don't think my dog noticed a difference - he devoured it as fast as ever.

Vivian Lusky

2024-05

Rude cashier, didn’t found what I needed and prices higher than Petsmart, Chewy and Amazon.

Millenial Dragons Panther Chameleons

2024-05

Friendly staffGreat selection and price

Beverly Hansen

2023-05

I’ve been taking my dogs to Petco for many years and I’ve never been unhappy with the grooming services. I know that they are treated well and in a safe manner.

Alexandre Cassago

2023-10

I find everything I need when I search for products through the app, and I really enjoy going to the store and seeing the different reptiles and other animals. I am always greeted with a smile. I really like Petco.

Diana Olivares

2017-05

Nice place. I got a wig for my dog for free 😊They had this 75%off in a bunch of things, i got a hat and a tie for my dog. Didn't spend more than $4.I also buy shells for my hermit crab here.

Neicy B

2023-11

I checked the website before going to the store and it had what I needed but when I got there what I needed was NOT in stock. I was upset about this because I intentionally decided on that particular location because the other location closest to my home was short on staff the previous day and had to close 2 hours early.

Slava

2022-05

Beware- fish seem to have ick (small white bubbles in fish). If one tank is diseased, chances are, rest of them are as well. Easy fix, but stressful for beginner hobbyist.

Sheryl Keller

2024-04

Great Staff, Good stock of products.

D Nguyen

2023-05

Parking is fairly easy. It is the same staff each day so the consistency is valued. Some of them are hit and miss in regards to customer service but that's with any place. The reason why I give 3 stars is based on a number of experiences:. 1. Dog tag machine was out of order for 2 visits. 2. There was a customer that was rude to me because my dog supposedly growled at her dog. But that's what dogs freakin do sometimes.... Entitled B. 3. Near the clearance section, there were wooden pallets upon pallets stacked on each other and inventory scattered that you did not have the freedom to browse the clearance items. 4. One of the employees appeared to be high, extremely slurred and slow speech and was not attentive and unable to hear and retain information. Check out was an extremely painful process. 5. They appear short staffed at times because customers would be awaiting at the fish area and then another asking a question and then 3 people in line.Otherwise, nice store and clean for the most part. There was a black trash bag laying the door near the poop bag area that was not closed and my dog was attracted to it for some reason. Returning dog food was easy and needs to be within 30 days even if opened

Erin DeYoung

2023-05

Don’t bother with the grooming department. My last three appointments have been all made a month in advance and then canceled the day before or the day of the appointment. Every time I try to give them another try, just the same thing again. Not worth the headache.

CeCi Kettendorf

2023-07

I always get a warm feeling when I enter the store. The other customers are happy and the employees are happy and engaging. It is a welcoming store.