Norco Service Center-Goodyear

Ramon

2023-09

Came to Norco close to 5pm with a leaking tire and a short time to get to our next stop. They asked to come back next morning. They did an awesome and well-priced job and we were back on our way at 8:20am. Thank you!

Heviter Paraiso

2023-05

Thank you Chuck for helping us get home.We were stranded in Lee Vining; Norco was the only willing to help repair my vehicle on a holiday weekend. They went above and beyond and help me and my wife find the part needed to repair my Jeep, Including going to Bishop to pick up the Part. While every other shop told me that it will be 2 to 3 days until it will be repaired, Their mechanics got it done the same afternoon. They were very nice and very professional. Thank you again, God blessed.

Natuan Delgado

2023-05

The owner and technicians at this shop are great. I stopped by when my truck started running very rough an hour before they closed for the weekend on a Friday. Most shops would’ve told me to come back on Monday. I was camping with my trailer parked at the rv park. There was no way I would’ve been able to tow it home on Sunday. They ran diagnostics and found a misfiring cylinder, then ran more tests till closing time. Luckily it was only a bad spark plug wire. They fixed it and saved the weekend! It’s refreshing to find a shop that actually cares about getting people out of a jam in an emergency.

matt norris

2023-05

Stopped in while on vacation to get help with a coolant leak after a really bad experience at another shop in town. Can't say enough good things about Chuck and his techs. They helped me out late in the day while they were really busy. Honest, straightforward and professional.

Tiffany Taft

2020-05

Went here to get some work done on some brake issues I was having with my Jeep. Chuck and Bela were so helpful and trustworthy. I know that the information they gave me was completely sincere and I trust their opinion. I never felt like Chuck was trying to rip me off or get more money out of me. I felt the opposite in fact. They could tell I didn't have a lot to spend on this unexpected expense and tried to help me out where they could. They did great work fixing and ensuring my brakes were safe before getting me back on the road. Thank you guys!

GIS Enthusiastic

2022-05

We took a ski vacation at Mammoth last week. Unfortunately we got a brake problem when we just about to leave for home. It was already Friday afternoon when we towed the car to Noro Service Center. The owner Chuck and his mechanic were extremely helpful. They managed to fix the problem so we could drive all the way back home to Southern California instead of waiting for the part till the next week. We are very grateful to Norco Service Center-Goodyear and highly recommend their service in Mammoth Lakes.

Betty Sopfe

2019-05

My alternator went out while in Mammoth. Chuck and his crew were helpful, professional, and friendly. It was 4 pm and by the next morning, an alternator arrived from Fresno and within a little over two hours, I was on the road to San Diego with no problems. I am feeling appreciative and grateful.

Peggy Munson

2019-05

I stopped into this shop to ask about my snow cables and air pressure and Chuck was very accommodating and kind to answer my questions honestly. Chuck even came out to check my tires to let me know they were for snow and mud so I didn't need my snow cables on since there wasn't much snow on the road and that leaving them on when the road is clear will chew up the snow cables. ( Thanks Chuck for teaching me something new and not treating me like an idiot!)Being a female and having delt with many car shops and dealerships before, I will say that Chuck was very honest and trustworthy. He didn't try to take me for a financial ride. 👍👍

M L

2021-05

I keep forgetting to leave a review. This was a few months ago. We were stuck up in the mountains with an intermittently dying engine. All the shops in town had backlogs that extended past when we needed to be in another state. Talked to a mechanic at this shop who ended up loaning us a few things including his fuel pressure gauge. We were able to confirm the fuel pump was our issue. A trip to Napa down the street and an afternoon dropping the tank on the side of a dirt road and it's been running great since! He didn't even charge me for anything. I did of course leave him a nice gift. Not a tip. Those are taxable income ;)I noticed a few complaints about them being busy and turning people away. That's every shop in Mammoth during the summer. Also everyone in Mammoth charges a lot but that's the cost of doing business and living there. Go to the grocery and be ready for sticker shock!

vicki muenchow

2017-05

These guys were the most helpful mechanics I've ever met. They went well out of their way to diagnose the tricky problems with my vehicle (the previous mechanics had put the wrong ECU in rather than fix the real problem- a wiring issue). They provided great customer service and got me back on the road, which neither of the two other shops I had taken it to for the same problem were able to do. They charged me less to fix the problem than the Chevy dealership did to fix nothing! I can't recommend them enough!

VRW

2019-05

I took my GMC van into this shop for a simple tire rotation. There was some difficulty in removing the spare tire but they were patient and the problem was shortly resolved. As I began to drive off, I received an error from the on board computer. They had not bothered to correct the tire air pressure. I reported the error and the problem was resolved. After leaving town I began to receive additional errors for the tire air pressure. The staff had not bothered to reset the tire pressure monitor after the tire rotation. I have been receiving air pressure errors multiple times each day since. I called them today and asked why the tire pressure monitor had not been reset. I was shocked to hear the tire pressure monitor reset is not included with the tire rotation service and they wanted an additional $25 to reset the monitor. So now I am stuck with daily errors. Any competent tire service should include the tire pressure reset with the service.

Grant Miller

2020-05

I am a Mammoth Lakes local and have worked as a tow operator, repairing and working on tires.I went here for a tire patch and rotation. However, the tech doing the job found sidewall damage I had not seen that rendered the tire useless. He "rotated" the remaining 3 tires by putting the RR on the FR, the FR on the FL, and the FL on the FR. When I inquired about this rotation technique, Chuck backed me up and didn't charge me for the rotation.Now in need of a new tire, Chuck offered to put the tire on order for next day delivery. He even had the capability to shave down the tread to match my other tires (the price of owning an AWD vehicle) for a reasonable price. He quoted me $160 for the tire and installation and $25 for shaving down the tire. I had originally bought, balanced, and installed the tires myself when I worked in a shop, and knew the tires retail at $120. $160, therefore, seemed like a reasonable markup. Not wanting to wait for a better deal or do the work myself, I was sold. He even sold me on an alignment and said they should be able to fit it in.I waited for a call the next day but one never came. I swung by the shop because the line was busy, and was told the shipment hadn't arrived. At 3:30, I called again (where's the communication?) and Chuck said the tire came in and they should have it installed within the hour. At 4:30, I swung by the shop and Chuck was gone for the day. The guy behind the counter rung me up and was trying to charge me $200 for the tire. I told him I was quoted $160 so he tried, unsuccessfully to get a hold of Chuck. I waited for 30 minutes as the shop closed for the day, with my tire inside. At 5:00, the guy called again and finally reached Chuck for me. Chuck was apologetic and said it was a mis-quote and that he forgot to call me and inform me about the price change but that he would give me a discount on an alignment. I told him I didn't want the alignment anymore, but just the tire at the agreed upon rate. He conceded, but it was too late to fully rectify the situation. The shop had closed so I ended up throwing the tire in my car and changing it myself at home.Some other issues:1) I was charged an additional $25 for balancing the wheel (Chuck hadn't bothered to mention this labor fee originally so I assumed the quoted price included the balancing.) I'll give them the benefit of the doubt on this one and say I was naive in thinking this.2) When I took the car in, I had all my tires aired to 30psi. The owner's manual and door label recommend 32psi but I had aired them down for winter travel. When I checked the air pressure on my tires afterwards, they were all at 36psi.3) The aftermarket valve stem cover was missing on the wheel they did the work on.Chuck seems to be a well-intentioned guy, and I don't believe he's trying to rip anyone off, but a more proactive management style would go a long way towards making this a better place.Bottom line: Be vigilant and do your own homework when dealing with this shop.

Andy Santisteban

2020-05

I was up in Mammoth for the weekend and my wife's battery failed on us Saturday afternoon. This was one of the only places open to "help" us. They charged me $177 for a battery for '13 Toyota Corolla then charged me an outrageous $63 to install it (it took a whole 5 minutes to do). This place is an absolute ripoff and can't believe they had the audacity to charge those prices. Since I was in a tough spot I had to pay it. If you ever need any work done, I highly recommend going anywhere else.

Sylvia De Clercq

2023-07

They were super nice and helped me when I had a screw in my tire. Would recommend anyone to them.

Diann Moore

2020-05

Blew a radiator hose Thursday on our way to our granddaughter's high school graduation, 600 miles from Mammoth. She is graduating on Saturday. We explained our dilemma and they squeezed us in Friday so we could make it in time. So grateful for Chuck's help and understanding. Mechanic was great and everyone was friendly.

Karen Conrad (Reno-Tahoe Realtor)

2016-05

We have a flat tire on our C Max and we are on 395 near Mammoth. Called around and could not find the tire. The Norco Service Center-Goodyear called around and found a tire for us down in Bishop. We thank them for the curtesy of taking the extra time to find the tire.

Fred Johnson

2019-05

I have been using Norco and dealing with Chuck for 5 Years and they are fantastic. Chuck is honest fair and professional. I highly recommend them. General Manager 80|50 Resort Mammoth Lakes Ca

Ricardo Nojima

2019-05

I had them swap my full size spare tire onto the stock rim. The owner took care of the job quickly and helped me find another store that had the tires I wanted. I highly recommend this shop.

Chimp 6

2018-05

Traveling through we picked up a nail in a tire. The team at Norco jumped right on it and professionally repaired the tire and got us back on the road. Top Noch Service at a very fair price!

Chris

2018-05

Honest assessment of my vehicle's issues but no fix. 5 stars for honesty and availability on a Saturday in Mammoth Lakes, saved me from being stranded.

Michael Vogt

2018-05

The guy that runs this place is not customer friendly. I needed a flat repair and it took him a half hour to look at it and then said it was not fixable and wanted to sell me a tire. He knew he was the only shop open in town. Avoid this business.

Cat Cahoon

2013-05

Unhelpful. We broke down in front of this shop and had to wait for him to open. In the morning, he told us he was too busy to help us and sent us down to road to Figueroa's. Our car wouldn't even start! Thanks for nothing, jerk.

Jon Blackburn

2019-05

Helped me in a dire situation and were able to get everything fixed up without issues same day. Definitely recommend them. They do good work as well. Thanks Guys!

Steve Gates

2020-05

Perhaps the most rude people I’ve ever come across in a town that is otherwise full of kind and considerate people. I’m done doing business with them. Try Chevron down the street.

Bob Carter

2021-05

Best place in town to get your car fixed.

Sean Muschamp

2019-05

Knowledgeable shop and great customer service. Highly recommend.

Mike Abbott

2021-05

Maybe good for an oil change but that's it.

Irene E.K. McCann

2017-05

Lovely super helpful folks.

James Beck

2018-05

Great job & quick!

Jacob Thomson

2018-05

Bad customer service